Cambridge Family Dentistry

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Safetouch Security will accept $to close the account otherwise the terms of the agreement remain

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I should be reinbursed for all payments for falsification of my contact and deceitful practices by the salesman and company representatives in the contact center Regards, [redacted]

Mr***, Safetouch Security has submitted your refund request and will apply back to your card as soon as your bank completes the processWill most likely see tomorrowpossibly sooner.Sincerely, [redacted]

Ms***,I have reviewed your account and I completely understand what you are upset aboutSafetouch Security does not want to lose you as a Customer and I will be happy to waive the service fee to keep you.Your agreement is up in July of this yearIf this had not occurred I am certain you would not wish to cancel at this timeIf you agree to allow us to service your system and continue, I will be happy to do so or I will agree to close your account.Please email me directly at [email protected] and we will proceed from here.Thank you so much for the opportunity to resolve this for you[redacted]

Mr [redacted] ,Safetouch Security has provided the Schedule C with your initials and signature which says, you the Customer will provide a means of communication for monitoringBased on the time you have been with Safetouch Security we will accept an "early termination fee of $to close the account in good standing.Sincerely, [redacted]

Safetouch Security has reviewed the system in questionThe equipment in the home is a usable systemIf the system is activated through Safetouch Security there is no charge to activate the system as a simple takeoverIf the equipment is activated with another company the software would need to be replaced in order to activateThe software in the panel is owned by Safetouch Security and does not provide the codes to other Companies.Safetouch Security would love to have you as a Customer and activate the system for you! Sincerely, [redacted]

Safetouch Security has reviewed your account and based on your history and time with us I have adjusted your rate. Sincerely, [redacted]

Ms***,Safetouch Security has reviewed your accountSince you continued to make payment and have properly handled your account, I will close the account early in good standing.Sincerely,*** ***

Safetouch Security scheduled service at no charge on August 31.Sincerely*** ***

S afetouch Security has initiated the refund payment to MrJohnsonWe do apologize for any miscommunication. Most sincerely*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This is the 2nd explanation They are legally incorrect According to advice from the Revdex.com, we have BUSINESS days to cancel the contractYou do NOT count the say it was signed as day one per the Revdex.com So it WAS sent and postmarked on the 3rd BUSINESS day So they need to cancel the contract as legally expectedThey need to stop disregarding this and do the right thing Look up the day right of cancellation It states you do not count the day the contract was signed as day one The Revdex.com representative is the one who pointed this out to me Please cancel the contract immediately.
Regards,
*** ***

There are no discrepancies in the agreementIt is clearly written and your signature represents that you agreed to all terms and you did not dispute those termsThe account was not eligible for cancellation and it is not eligible for any type of refundThe cancellation request was received and your payment were accepted as the buyout

Safetouch Security has reviewed your file and the following information was obtainedThe documents were signed on April 4, 2015, the system was activated on April 7, Safetouch Security received a certified cancellation request on April 16, postmarked April 8, 2015.The account is not
eligible for cancellationIf there is anything we can do regarding the services please let us knowThe terms of the agreement will remain.Sincerely,*** ***

Much apologies for the delayThe account will be closed in good standing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I bought this house and part of the purchase is the installed and paid for security system. I do not want monitoring by any company, I simply want to be able to set the alarm to alert us if we are home for intrusion, smoke & fire warning. I will be happy to set my own security code. I don't want anyone's secrets or secret codes. I will be happy to pay for a service call to be able to set my own code for this system to be used in my home. This is purchased and installed equipment in my own house that is paid for.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Safetouch Security has reviewed your account and based on your history and time with us I have adjusted your rate. Sincerely,[redacted]

Safetouch Security has reviewed the system in question. The equipment in the home is a usable system. If the system is activated through Safetouch Security there is no charge to activate the system as a simple takeover. If the equipment is activated with another company the software would...

need to be replaced in order to activate. The software in the panel is owned by Safetouch Security and does not provide the codes to other Companies.Safetouch Security would love to have you as a Customer and activate the system for you! Sincerely, [redacted]