Cambridge Family Dentistry

Mrs. [redacted],I have reviewed your file and the Central Monitoring notations and I do apologize you had the scare. It is very unnerving when something like that happens!Safetouch Security greatly appreciates the time you have been with us.  The last communications we had, prior to the alarm, was...

September 2015. I don't see where you have tested the system and we need to do that with you (at least monthly) but I will have someone contact you so we may trouble shoot and get this resolved asap. Anything system related is covered under your lifetime warranty.Most Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I should be reinbursed for all payments for falsification of my contact and deceitful practices by the salesman and company representatives in the contact center.
Regards,
[redacted]

Ms. [redacted],I have reviewed your account and I completely understand what you are upset about. Safetouch Security does not want to lose you as a Customer and I will be happy to waive the service fee to keep you.Your agreement is up in July of this year. If this had not occurred I am certain you would...

not wish to cancel at this time. If you agree to allow us to service your system and continue, I will be happy to do so or I will agree to close your account.Please email me directly at [email protected] and we will proceed from here.Thank you so much for the opportunity to resolve this for you.[redacted]

Mr. [redacted],Safetouch Security has provided the Schedule C with your initials and signature which says, you the Customer will provide a means of communication for monitoring. Based on the time you have been with Safetouch Security we will accept an "early termination fee of $50.00 to close the...

account in good standing.Sincerely,[redacted]

Mr. [redacted], Safetouch Security has submitted your refund request and will apply back to your card as soon as your bank completes the process. Will most likely see tomorrow... possibly sooner.Sincerely,[redacted]

Safetouch Security will accept $50.00 to close the account otherwise the terms of the agreement remain.