Camelback Hyundai Kia

This establishment ripped me off at the time of purchase of the vehicle. Then they will not honor my request to them NOT call me with all of their 'special' I have requested no fewer that ten times for them to cease calling me. Yesterday I made the same request, only to have them call me again today. They indicate no request is logged in their files. So they are ignoring me as a potential repeat customer. What PR?

I discussed this with [redacted], my desk manager who worked with this customer.  He contacted this customer and a refund of $399 was issued.Thanks,[redacted]Controller

We are still working with our customer regarding this complaint.  Please grant a small extension of time for our settlement response.
Thank you,
Tabitha A[redacted]
Controller

I spoke with [redacted] a few weeks ago to address the issue she had with trying to purchase a vehicle from our dealership.  Unfortunately, the finance producer who handled her deal did so in an unprofessional manner.  He was let go from our company as a result of this.  I had [redacted]...

[redacted] (Finance Producer) look at the deal that [redacted] originally had.  Unfortunately we were unable to get financing for [redacted] at the rate/term and payment she was originally contracted at.  I instructed [redacted] to offer [redacted] a goodwill payment for her time and aggravation.  [redacted] has instructed me she has not returned his phone call to discuss this resolution.  If she would like to call me my cell phone is ###-###-####.Sincerely,

[redacted]Controller

I was price shopping for a 2015kia optima for over two weeks. I called in camelback kia and spoke with a man named Andre S[redacted]. We set an appointment for a saturday morning. I was trading in an old chevy aveo that wasnt worth much hut andre still treated me well and said he was interested in my car. Long story short I got a good deal on my trade in and a great deal on my new kia optima! Thank you so much andre! I will be sending people your way

All paperwork has been cancelled with the banks.  No further action will taken.

Went to look for a car for our daughter who is going off to college. Zachary W[redacted] did great to answer our questions. He was very professional and courteous.

Camelback Hyundai created a very fun and relaxed car shopping experience for me. I worked with Kurt F[redacted], whom provided the best customer service ever! Although I ended up not buying, once I am able to do so, I will be going back and working with Kurt.

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The work was completed on the clients vehicle as requested.  If you need documentation I can forward.  It was completed early June of this year.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 9/15/2014 meeting with [redacted] @ Camelback Kia went as scheduled. We are happy with the outcome. Thank you for your imediate attention to this matter. regards [redacted]

To Whom It May Concern:After Ms. [redacted] submitted her complaint to your organization, multiple attempts were made to contact the customer via phone.  Messages were left with Ms. [redacted] requesting that she call back as soon as possible, as we wanted to further discuss her experience with...

our store and in dealing with Hyundai Roadside Assistance.  Her complaint addressed that she was unhappy with the new 2015 Elantra's coming from the factory with the Tire Mobility Kit instead of a new tire, and that she had been promised a spare tire by a Sales Representative who is no longer employed by our dealership.  For this reason, I left my personal cell phone number for Ms. [redacted] to reach me directly.  As the General Manager of Camelback Hyundai, I pride myself on having happy customer's who remain loyal to the dealership and the Hyundai brand for many years to come.  As of April 6, 2015, I have yet to receive a call back from Ms. [redacted], and have not been given an opportunity to discuss the concerns addressed in letter she submitted on March 26, 2015.Ms. [redacted] and/ or the Revdex.com are welcome to reach me directly, at ###-###-####, if there are any further questions or concerns regarding this matter.Sincerely, [redacted]General ManagerCamelback Hyundai

This place is dishonest and will not hold true to their word on the deal. Was given a price out the door on several cars that I was interested in for my daughter. Drove all the way from South Gilbert. When I got there 1 was sold and the other one was still there. After spending several hours there and test driving, I went in to finalize the deal but the price was $2000.00 more. I wound up waking away. Got home and a manager called me and said to come right back that they would make the deal. It was 9:45 pm at that point so I told him maybe in the morning. After reading reviews about this place I want nothing to do with them as I cannot trust them. STAY AWAY!!!!!

I love the amount of stock they have. Along with the service. Great place to get a car. Two thumbs up.

I am not going to take too much time. I just want to thank Andre s[redacted] and the camelback kia staff for the great customer service. I will send everybody your way. Thank you

The manager Kurt at the Camelback Hyundai Kia is amazing, best customer service I have received in a while. I would highly recommend doing business with him. I came from the Tucson area , and I was not disappointed.

I really enjoyed my experience there, Kurt F[redacted] was really helpful. I'm looking forward to returning for the rest of all my cars needs.

I came in on a vehicle I saw on line and worked with Andrew J[redacted] and the manager Kurt... We have decided at this time to hold off at this time for personal reasons... But I wanted you to know they were both very polite and very professional and will be definitely going there when we decided to make a move..

To Whom It May Concern:After receiving Ms. [redacted] letter from your organization, our General Sales Manager, [redacted], reached out to the customer to find out if she needed any help in regards to cancelling the Service Contract or GAP insurance she had purchased for her...

vehicle.  Unable to reach the customer, as it was discovered that she had resolved her cancellation concerns on her own and there was nothing further we could do to help her with processing her request. We again reached out to the customer to offer our sincerest apologizes for any frustration in incurred during her experience dealering with one of our representatives.  Ms. Nguyen explained to us upon reaching her that she did not want to speak to us regarding this issue any further, and that she had processed everything on her own.We at Camelback Hyundai appreciate Ms. [redacted] business, and want ther to be happy with the service she receives from our store.  Our goal in reaching out to the customer was to ensure that she understood how much we appreciate her feedback, and that her concerns are being addressed with the staff internally.  We hope that Ms. [redacted] will visit our store again in the future, and that she will remain a member of the Camelback Hyundai family for many years to come. Sincerely,[redacted]General ManagerCamelback Hyundai

Scam artists. They advertised a car on their website for $10000. I called and asked what the price would be with tax tag title. The salesman Bill Hanson said add 14%. I told him my mother would come in to look at the car.

When she arrived they said they couldn't give her that price. Instead it would be $15000, a 50% mark up. They then tried to get her to look at other cars. Total waste of time.

Bait and switch. Lost leader. Whatever you want to call it, these guys are scammers pure and simple.