Camelback Hyundai Kia

I have taken the time to speak with Ms [redacted] today 8/16/2014 at 4:45 pm and after some discussion we have agreed to take the vehicle back, and return her full down payment of $1000, as she requested.   We...

will also be absoribing the depreciation of the vehicle and the additional mileage deduct on the vehicle, as  Ms [redacted] has benn driving  the vehicle since June 1st, at no cost to her. We would like to state for the record that we in no way forced Ms [redacted] to purchase this vehicle, she did this of her own free will.  At the time she purchased the vehicle she completed a credit application listing a specific employer and residence.  We needed to provide proof of these items to the bank, and when we requested them we were notified by Ms [redacted] that she no longer worked or lived where she stated on her application.  The bank has  also attempted to contact Ms [redacted] to complete a phone interview, but have been unsuccessful at contacting her.[redacted] Customer Relations ManagerUpdated Business Response:

Attached is the signed buyers order for [redacted]. We have repossessed the vehicle as of this afternoon, as the customer has verbally assaulted myself in front of witnesses here at the dealership. Also this customer states that the Revdex.com directed her not to return the vehicle to us.  She does not qualify for this vehicle because she does not work where she said she did, nor does she reside where she stated on her credit application.  The bank contacted her on several occasions, to obtain information needed to process her loan and she ignored their calls.  We would like this complaint to be removed/resolved, as this customer has not only assaulted me verbally, but she has used your good name to hold us hostage for a vehicle she tried to purchase with fraudulent information.

 

We will not be returning the customers down payment as we have found not only body damage to the vehicle, she also put 2500 miles on the vehicle.

 

Please contact me to let me know what we can do to resolve this complaint.

 

 

Regards,

Customer Relations Manager

Camelback Hyundai Kia

Dealership      ([redacted]

Unfortunately, the customer resigned the contract without the Lease Ware on it, it was then submitted and purchased by the bank.  Because this is a lease this product cannot be added to a lease after funding.

Love my new Sportage. Thanks Ada!

I worked with a man named Andre s[redacted] when I walked in to look at a 2015 Kia soul we looked at three different ones and I finally found a yellow one I liked I don't like to negotiate but Andre made it an easy process. I love my Kia soul!

Scott made sure everything went smoothly!! Definitely one of my best car buying experiences!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern:The complaint Ms. [redacted] submitted to your organization requesting a key and floor mats was sent in prior to her deal being finalized by our dealership.  After reviewing her file and speaking with the customer about her concerns, Ms. [redacted] came in to our store...

and swapped out the pre-owned vehicle for a new Hyundai.  With this change being made, all of the customers issues were resolved, as the new vehicle was eqipped with the items she was requesting.  We were happy to to help Ms. [redacted], and hope she is enjoying her new Hyundai.Sincerely,[redacted]General ManagerCamelback Hyundai###-###-####

The customer came in on 6-21 to trade in the vehicle they were not happy with and purchased a different vehicle which we both determined would satisfy their needs.

Controller

How many times can one do business with auto dealership and have the most fantastic experience, My experience with Camelback Hyundai Sales Department and sales people, Scott M[redacted] and Bernie were exceptional. Professional and respectful. Everyone greets me greets me as they walk by me. Makes me feel part of the family. Mike Heard and his team are polite, respectful and eager to do the right thing every time. Yes, not just the first visit, but every visit! The treatment I had with Bernie and Scott made them my first thought when my neighbors, friends and families needed a cars. I would strongly recommend Camelback Hyundai as everyone's first if not last stop for car buying. They'll do an outstanding customer service.

Thank you Bernie and Scott

The customer returned this vehicle and the transaction was voided.

Thanks,

Controller

This customer was contacted by my Title Clerk this morning.  The customers plates were mailed out on 6-5-14 from the DMV.  We are unable to process a customers plates until we get funding from the lending institution.  Sometimes this takes longer than anticipated.

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Thanks,

Controller

We have forwarded to Miss [redacted] the balance owed to her for licensing as did, the [redacted].  I would gladly send a survey, however, the survey on the purchase of a new vehicle expires 30 days from the date of purchase and there is no way to reopen it.