Camelback Toyota

Dear [redacted], After our telephone conversation today, Thursday Oct. 13th, you agreed

to bring final closure to this experience buy accepting our offer of a$2,000.00 check back to you.Both parties, Camelback Toyota and you have deemed this issue closed

and finalized. My signature below acknowledges that I will no longer hold Camelback Toyota financially responsible in the future.

This letter is to address your concerns regarding the Vapor Canister that you ordered via our website in October 2013. As you are aware, Toyota factory parts come with a one year warranty.I have attached an identical copy of the invoice that you received from Camelback Toyota that invoice...

was sent in the box with the part, in a self-enclosed packing slip. We believe our business information is very clearly visible and several options available to reach us over the last 13 months. In addition, to the issues you mention with our website, we have had the same functional website since 2010. We are happy to say, we have a very large Internet Parts Department that runs successfully on a day to day basis via our website.In doing my due diligence today, I discussed with [redacted], if he had any recollection of previous conversations he had with you via email or telephone. He immediately recalled that, yes in fact, he spoke with you over six or seven months ago, and specially advised you to take the Vapor Canister to your local Toyota Dealership for possible Toyota Parts Warranty coverage, while it was still within the year warranty period. He recalled this so quickly due to the fact, you telephone him yesterday, Monday, November 24th , with no challenges being able to connect immediately with him, and he reiterated that back in April or so, he encouraged you at that time to go to local Toyota Dealer for assistance.In closing, Mr. [redacted], our position remains the same as [redacted] had informed you of yesterday. That position is that the warranty has expired and there will be no reimbursement from Camelback Toyota.

I hope you know how much we value you and our relationship at Camelback Toyota. We have been doing business together for many years.Unfortunately your concerns regarding the dissatisfaction for the GPS and phone on your 2013 Camry needs to be addressed with the manufacturer,...

Toyota Motor Sales.For starters, I would ask your Service Advisor at [redacted] Toyota, [redacted], if he has gotten the Toyota District Parts and Service Manager involved for his diagnosis of issues. If Mr. [redacted] has done this Toyota Motor Sales would have provided both [redacted] Toyota and you their diagnosis of the malfunctions you state that you experience.If in fact, Toyota Motor Sales, has already done that, the next step you can pursue is Arbitration with the manufacturer. This process can be started by contacting the C.E.C., Toyota Customer Experience Center, their phone number is ###-###-####.As much as Camelback Toyota would love to assist you, it appears that the only resolution for your concerns is for the car to be returned, this will be a step that needs to be pursued through Toyota Motor Sales.Mr. [redacted], if you have any other questions in the meantime, please feel to contact me directly at [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear Sir,You forgot to mention the fact that your techs also reprogrammed the key which requires extensive programming and system analysis and reboot. It is obvious you and your staff purposely ignore all the complaints issued against Camelback Toyota in order for you to continue making money on people with your 35% bonus you aquire for every service provided.

Just to let you know, not that it will matter, but my car was repaired to it's original state simply by replacing the ABS sensor. The one your techs purposely burned after you found the vehicle was a salvage title. All your fake 14 codes you found were part of the scam you and your staff have going for unsuspecting customers like woman and the elderly. My vehicle was braking excellent until your techs got a hold of it. Like my mother used to say, "a lie only last until the truth comes around". Here is the truth, your techs burned the sensor. My tech replaced it and repaired my vehicle at minimal cost. You will one day pay for your deception and the pain you have caused innocent people when you deceptively rip the money out of their pocket. Money they could have used to feed their family or get ahead on their bills.  The same deception you pulled on me is easily found online. Same old tricks car dealers have used for decades. Unfortunately, now my favorite car company in the whole world has men like you and your service techs dug in deep into their service department. The same is who destroyed [redacted] with their engine light scams and vehicles which fell apart as you drove them, are now deeply entrenched into Toyota. What a shame! What a way to end the reputation of such an honorable car manufacturer who helped put me through college and is helping my daughters go to work and school with their [redacted]'s, [redacted] and [redacted]'s (and now [redacted]). How do you sleep at night?

At least now I can sleep knowing my wife and child are safe in a car with good brakes. You in turn, for a few measly bucks, placed them in grave, mortal danger without giving it a second thought. If you felt otherwise concerned, you would not have returned a vehicle to me with a bright red brake light on the dash. One that never existed until you and your techs got ahold of it.

Be not decieved sir. You will one day answer for the collection of pain you have purposely forced upon the innocent when you stand before the One who collects sins for future accountability.

My next complaint will be to the [redacted] office. Hopefully it'll help build a history of abuse which others can use against you for compensation. I am also copying all the complaints I have found online and sending them to Toyota in Japan.

Regards,

At Camelback Toyota we take pride in our willingness to bring resolution to our guests concerns, of course within a fair and reasonable request and or manner. Our relationship with the Arizona Revdex.com, is very important to us, as well as our A+ rating we have earned over the years.We are confidant, Mr. [redacted], that within the one year ownership of your Vapor Canister part, you had several ways to resolve your issue. Your claim that you couldn't connect with our Internet Parts Department or Camelback Toyota Website for several months, is a claim we would have to challenge. As I stated in our earlier response, an extremely large portion of our part sales are in fact conducted via our sites, consistently over the last many years.If by slight chance, you did not receive a call back, we would assume for a value of $760.94, you wouldn't have ended the endeavor with one attempt. We have a staff of over 100 associates in our Service and Parts Departments, that would have been able to able to direct you or assist you in your request with one call to Camelback Toyota.Unfortunately, Mr. [redacted] our position in your case remains the same as previously stated. To reiterate, we feel that you had many ways for us to consider resolution long before the one year had lapsed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Please review documents attached, already have resolved with [redacted] and the [redacted]. [redacted]'* letter states his concerns have been fully resolved with the $696.87 refund. This issue has been fully addressed and resolved on July 15th, 2014thank you

I regret that you feel there was any dishonestly on the part of Camelback Toyota, and your salesperson Mr. [redacted]. During our several telephone conversations, which you and I have over the past several months, I clearly explained the coverages in the Mechanical Protection Plan that you...

purchased back in 2011, when you purchased your vehicle at Camelback Toyota. Mr. [redacted] was correct in informing you that any wear and tear items will not be covered under the Mechanical Protection Plan you purchased, his examples may have mentioned just a few items, batteries, brakes and tires. Mr. [redacted] was a long term sale professional with us, but the offer of extended warranties would have been secured when you went to the business Office to finalize your paperwork. Back in late 2011 or early 2012, you would have received a comprehensive brochure from MPP, listing covered components. Just like with any insurance policy, there are items that won't be covered, and with MPP the company that carriers your warranty, has a list of items not covered under the wear and tear inclusions. I have attached the documents of your service history at Camelback Toyota, as you can see the last visit was in February, 2012. You informed us that you use an independent mechanic for all your service needs, and he in fact sent a picture to our service department for a complimentary diagnosis, which we are unable to perform due to the fact the door panel needs to be removed to full diagnosis concern. Actually, he personally could assist by removing the door panel and diagnosing concern and submit for warranty on your behalf, if he is an ASE certified mechanic and chooses to assist you with this process. In regards to the $98.00 diagnosis fee, which entails removing the door panel, I informed you that if in fact the repair is covered under the Mechanical Policy, meaning it is a mechanical failure and not a wear item, the $98.00 will be waived, if the work is performed at a facility that can file a claim with the MPP company. We have a diagnosis fee in place for our mechanics protection, they can sometimes spend several hours trying to diagnosis a customer concern, then the customer goes elsewhere for repairs, the mechanics need to be compensated for their time.In closing, Camelback Toyota will assist you and will pay the $98.00 fee on your behalf. But, I will reiterate that we will only pay for the diagnosis fee. And iffor any reason, the warranty company determines not a covered item, the cost of repairs would be at your own expense, or possibly your independent mechanic could repair for you, once it is determined by our mechanics what the necessary part is need for repair.

Warning to potential Camelback Toyota/Scion online parts customers:

Camelback Toyota's "free shipping" claim is a misleading come-on. There is a good chance your order will NOT qualify for free shipping. In fact, you will be charged a $3 "handling" fee and may be overcharged for shipping.

Their webpage states: "Free shipping on most orders over $150.00*" That may be _technically_ accurate, but there's no way for us to know. "Most orders" implies (at a minimum) over 50%. It would be interesting to know what percentage of orders actually qualify for free shipping.

At the very bottom of the page, in the tiniest font known to man, is a minuscule [*] and the statement: " *See our Policies For More Details". I had to use [Ctrl F] to find it. Really, it's that small.

Just about every other company website I've seen either states "Free Shipping" or "Free Shipping on Orders Over $xx". If not, then shipping is charged on all orders. Whatever the case, they are up front about it. I've never seen, "Free shipping on orders over $xx -- except for a; b; c; d; e...". I'm sure many people glance at the Camelback main page and think their policy is similar to almost every other online retailer in the country. Sadly, it isn't.

The webpage goes on to say:

"** We do not ship any type of fluids, paints, or batteries, with the exception of silicones.**"

"**We do not ship any body parts, bumper covers, or sheet metal of any kind.**"

That's understandable. I can see why they would either not ship those items or charge extra for shipping them.

I was planning to purchase A/C parts and knew the total order would be ~$450 (3x their minimum order amount), so I had no reason to think that there would be any problem, or additional shipping charge.

Unless the customer reads the small print before ordering, they do not find out until late in the order completion process -- after providing all personal and billing information -- what Camelback's unique definition of "Free Shipping" is. It's similar to one of our modern US presidents' definition of the word "is". Quote:

"Free Shipping: We will ship one 36" x 24" x 12" package or upto 25lbs or smaller for free (must meet the minimum purchase of $150.00). You will be responsible for additional,larger package fees or hazardous material fees. Offer is limited to the continental United States and does not include Alaska or Hawaii. Excludes any oversized items."

I had checked prices at other OEM Toyota parts suppliers and found Camelback's prices to be reasonable. There was at least one vendor that had lower delivered prices, but I'd ordered from Camelback before, and saw they have a good Revdex.com rating -- whereas the other company, ToyotaOnlineParts.com, is not a Revdex.com member. The price difference wasn't that great (<$20), so I decided to go with Camelback.

It wasn't until I got to one of the last pages in the ordering process that I found out that in addition to their already higher prices, Camelback expected me to pay an additional $45+(!!) for shipping (surprise sucker!) -- oh, and a $3 "Handling Fee".

They're playing classic 'gotcha' games. It's very frustrating when online retailers spring additional charges on you at the very end of the ordering process -- after you have invested a significant amount of time confirming you have selected the correct parts, entering all of your personal and billing info, etc.

What Camelback is doing is not illegal, but it is unethical -- or at the very least, just plain sleazy. As I said above, I've ordered from them at least once or twice before with no problem, so this surprised me.

Needless to say, I'll be ordering from ToyotaOnlineParts.com (or some other vendor). ToyotaOnlineParts charges for shipping, but they are upfront about how much it will cost, and the true/delivered cost for this order alone will be ~$64 less -- $501 vs $437 -- a significant savings.

I see no reason to do business with Camelback Toyota. Their prices are higher and they clearly do not respect their customers enough to be straight with them regarding shipping and "handling" fees.

Review: On June 29, 2015 I ordered parts from camelbacktoyotaparts.com. I specifically ordered two of Part Number [redacted] I ordered these two parts from their website, which has visual diagrams of the part numbers that are being ordered.

http://parts.camelbacktoyota.com/parts/1997/Toyota/Land%20Cruiser/Base?siteid=21...⇄ />
That link is to the page that has the part diagrams that I used. In that diagram, everything in the box labled "13" is what I ordered. That same webpage shows that if you order part number [redacted] included with that is everything in the diagram box numbered 13.

I bought two of the 4[redacted] for $83.76, expecting it to include EVERYTHING the webpage and diagram mentions that it will. It turns out however, that 4[redacted] doesn't include everything their website or diagram mentions.

Missing from the deal are part numbers [redacted] and [redacted] or items # 17 and 18 respectively from the parts diagram. Those two parts are listed individually on that same webpage, but that same webpage also says those are included with part number [redacted] which I ordered TWO of.

I called to resolve the missing parts issue, and was told those "missing" parts are not included when ordering [redacted] I was told that I could return the items, if I paid the return shipping, or I can do nothing and take the "loss".

I spoke with a guy named Brian on the phone 12/12/2015 when I was told that ther was nothing I can do about the missing parts because they are not responsible for the diagrams on their website.

Isn't this blatant false advertising, specifically with misleading illustrations and manipulation of terms?Desired Settlement: I would NOT have ordered those two parts if I had known they did NOT include everything that the website SAID it would include.

I want a refund or I want the parts I'm missing. I am happy to ship back the items on their dime, because it was their mistake, if I get a refund.

Review: I bought my [redacted] from Toyota Camelback. I was there from 3:00 in the afternoon until about 8pm. Negotiating a price for the car. In the end it was very difficult to say no to the transactions because they worked so hard to help me. I was then taken back to finance where they sold me a warranty I really could not afford. They promised the bumper to bumper coverage and since I knew after my car payments I would not be able to cover any sort of car repairs I agreed. They were very persistent and persuasive. Recently my water pump went out. The temperature gage never went up to hot. The pump just gave out, temperature gage went to cold and I pulled off on an exit and called [redacted]. I did not pull to the side of the road because I had my 80 year old aunt with me and it was about 8:00 in the evening and I knew that would be dangerous. When the car was taken to Findley Toyota here in Flagstaff, AZ. They told me the water pump had had gone out causing the engine to overheat. They refered all this to the Warranty people. The warranty company said they would only pay for the water pump, which was about $100 from the $6000 estimate. I then mentioned that if the water pump had not gone out the engine wouldn't have overheated and they said they would look into it. But I would have to pay the bill for the engine to be taken out and apart if the warranty people said no. Over the next 3 weeks they took the engine apart, brought in an inspector and still said they would not pay for it. When I asked for a reason they did not give one. Or they did not give one to the people at Findley.Desired Settlement: I am a teacher in Flagstatt Arizona. I work very hard to pay my bills each month and buying a car was definitely a stretch for my limited budget. But with 3 kids and a job 10 miles away, I needed a car and was very pround of myself to be able to buy my own.

I would like Toyota Camelback to honor the warranty I have been paying on for 18 months and repair my car. I still owe $12,948 on my [redacted] and cannot affort to pay over $6000 to repair this.

Thank you for your time and consideration.

Business

Response:

Dear Ms. [redacted],

In doing our due diligence to research the situation with your 2008 [redacted] we contacted Toyota Extra Care, the warranty company that declined coverage on the repair/replacement of the engine.

Toyota Extra Care actually sent one of their warranty inspectors to Findley Toyota in Flagstaff, AZ while your vehicle was in their Service Department. They informed us oftheir reasoning to decline the repair/replacement of the engine and their willingness to cover the repairs of the water pump.

Please see the attached inspector's report of his/her findings. They determined there was failure to maintain proper fluid levels, extreme warp age, and by you continuing to drive the vehicle after the water pump failed that you "failed to prevent consequential" damage. This diagnosis means that with the continued driving of the vehicle, after the water pump issue, it caused the major failure.

We are very sympathetic to your situation that you are faced with. Unfortunately, Ms. [redacted] as with all insurances there are perimeters to which determines coverage's and in your case their position does remain the same. The other warranty company you have is [redacted], and their position mirrors that of Toyota Extra Care.

Customer Relations Manager

Review: THh problem is that when I purchased my extended auto warranty, I was told that the only thing it did not cover was oil changed and braking pads. Everything else is covered I was told. No my struts/ shocks are leaking and need to be replaced and they don't want to cover this when it is covered under the warranty I was sold. It is not fair that you are sold a warranty that was not cheap to purchase only to find out that when you need to use it they are unwilling to cover and fix the issue. I need my vehicle to be fix as soon as possible before the problem becomes more and it becomes a more hazard issueDesired Settlement: My struts. shocks for my 2013 Toyota 4Runner to be replaced and fix correctly under the warranty that I had purchased originally. I should not be responsible for this cost

Business

Response:

Good Morning, please see attached resolution for CASE # [redacted]. Also sent letter to Ms. [redacted] Thank You

Came to Camelback Toyota for service five years ago, got onto their mailing list and have been trying to get back off of it ever since. Contacted Toyota to request that I be removed from mailing list and received a letter from the manager of Camelback Toyota that I would not be contacted again. Since then I have moved and have again received contact from the business. I will never darken the door of this establishment again and am tired of the continued solicitation. I will continue to discourage any colleague, friend or acquaintance to do business with them.

Review: Please see attached.Desired Settlement: Please see attached.

Business

Response:

Please review documents attached, already have resolved with [redacted] and the [redacted]'* letter states his concerns have been fully resolved with the $696.87 refund. This issue has been fully addressed and resolved on July 15th, 2014thank you

I had the worst experience with this dealership. Lets start with the Customer Service Relations Manager. She is rude and defensive. Since we cannot use names on here, there is the general sales manager for Camelback Toyota, he promised a resolution to the issue. Instead of doing what he said he was going to do to resolve this issue. The next day their attorney contacts me. I guess I need feedback on this one. I received an email from the dealership thanking me for an awesome survey. How can you thank someone for an awesome survey when you never surveyed the dealership? The General manager yelled at me. Again how can someone that's in upper management loose his cool with a customer. The GM even says on a recording that he would have to Lie or hide this deal from Toyota/Scion. The salesman which is no longer there in the recording also says this deal is a hush hush deal. I also had a meeting with their attorney and the General Manager and they asked me what I wanted. I told them I wanted out of the deal because of the discrepancies in the paperwork, my phenomenally worst experience with the dealership. My issues with the contract and some other other things that went wrong from the first to the second deal. I told the GM I did not want to ever have to come back to the dealership and he says we don't want you to come back either, and his attorney agrees. I don't understand what kind of business person would say that to a customer that just bought a $23,000 car. My recommendation to any customer buying a car from this dealership is not to do business with this dealership or the [redacted]. Just a little side note I work with some that worked for the [redacted] and he told me that the reason he quit working there is what he called, they do some shady stuff their. Starting with the four square. Telling customers things that are not really true. He expressed to me that he said to his manager after that and his manager told him you have to be able to not care about people.
What kind of dealership would do this to their customer?

There was a car I loved but after buying it and taking it home I found a new feature on the car that I was unable to use. I called them and explained the problem and they told me to come in and they offered me a different car or even offered to allow me to return the car. I was amazed how nice and kind they were to me. I would recommend them without question.

Sales person and paper work person are not honestly deal with me and too many hidden talk that I was found next day when I was wondering that how come $18799 vehicle that I bought $32800.The person who was talking to me she told me that all including fee's, tax and warranty it's cost $24599.but agreement paper comes up total $32800.this is totally cheating.

Review: I was forced to take vehicle to camelback Toyota due to my vehicles being vandalized and keys were stolen (right window broken out). When it was returned, the brake light was on and the ABS brakes no longer worked. The vehicle lurched forward every time you pressed the brakes. I insisted it be returned to Toyota and repaired to the same condition it arrived. They went into their fake diagnostic and came back with 14 codes! Additionally they said the ABS sensor was burned and that the bulb had been removed. It was true the ABS sensor was burned, but not until it arrived at Camelback Toyota. The tech thieves that work for these money grubbing buzzards purposely or inadvertently burned the ABS sensor and later returned the vehicle to me damaged knowing I would be needing their parts and their service. Go online before you criticize my statements or doubt what I say. Go [redacted] and enter their name, see what people are saying.Desired Settlement: Pay for the cost of the sensor (228.00 dollars).

Business

Response:

Our position remains the same as it has been discussed with you many times by our Service

Manager, [redacted].

Camelback Toyota received your vehicle via an independent Collision Center to replace and program additional keys that were necessary after your vehicle was vandalized and the original keys stolen. While your vehicle was at Camelback Toyota, on your behalf, we performed the pending [redacted] recalls on your vehicle. These recalls were on the Hybrid water pump system and intermediate steering shaft system. These two adjustments are by no means anywhere related or located in the area of the braking system.

Mr. [redacted] informed you of this when you contacted him several weeks after our repairs

that your ABS sensor had now illuminated. Again, he reiterated that our repairs completely unrelated to the ABS system.

When you informed Mr. [redacted] that the vehicle you purchased has a salvaged title, our

abilities to reach out to [redacted] or an extended warranty company for additional

assistance are now unavailable.

Contrary to your opinions of our business ethics, we at Camelback Toyota do take great pride in going the extra mile for our guests. Unfortunately in your case with the condition ofthe vehicle and the manner in which it was purchased we have no options.

STALKER ALERT! I went a couple of days ago to your dealership, sat down and played the numbers game. We did NOT deal. I left with my final offer. They continued to blast me with emails and voice mails incessantly inching down to my number. I didn't reply. The following day [redacted] called my employer to track me down which was quite alarming as I did not provide a work number for them. Did he find the number from the address listed on the finance application? I told him I was at work and could not talk. Then last night as I am getting out of my car in MY DRIVEWAY at home at 8 pm, [redacted] was at my car door, uninvited holding a price sheet telling me to come to the dealership now. How scary that he got my address off the application, mapped directions to my house, and was waiting at my home for an undetermined amount of time like a burglar casing a house until I arrived this evening. Did he also peak into my windows while there? Did he enter my backyard? Why was he even at my residence in the first place? How would you react?
Is this a common sales tactic at your dealership? Do your reps also harass women and/or the elderly at their private residences at NIGHT? Thankfully, I am a strong man but that is beside the point. This event has understandably caused a considerable amount of undue anxiety and stress for me and my family as we are now quite fearful of further retaliation for simply not purchasing a car from this ex-Marine Internet Sales Manager or the dealership he represents. We take this very seriously and will be following up with the [redacted] as well as the local media.
Clearly this individual has access to my financial application as he has already used it to his advantage more than once to harass me and my family. What assurance do I have that my personal data provided will be kept confidential going forward? What assurance can you provide that this dealership will not be harassing me or anyone else in our community?
Obviously, in light of these concerning events, I will not be purchasing a vehicle from your dealership. My concern now is protecting our community from being accosted by this dealership’s highly inappropriate sales tactics that I just experienced firsthand.

Review: To whom it may concern,

Camelback Toyota has unethical collection practices. Starting from the beginning, my boyfriend (now ex- boyfriend) had bought me a new car. I had gone to the bathroom, and he paid $500 down for it. I had come back from the bathroom and he told me he had paid it in full, so I signed the paper; trusting him entirely. Now, this is where it makes sense. He lied to me about it. So, I drove it off of the lot without a clue in the world. Then, I broke up with him 4 months later ; and a few days after that; Camelback Toyota called me. They called me to remind me about my bill, confused; I asked them what they meant. They told me that I had only $500 dollars down for the car, that was how I found out that he lied to me. Now, for the issue.... Today, I went to Camelback Toyota and asked them if we could re-negotiate the billing amount; since it was $500 dollars. I am currently financially struggling, so; I couldn't afford it. I want to be able to keep the car, so my kids can have their father's truck; as was their father's wishes who unfortunately passed. Before I had gotten the car, I would use the truck for transportation. They said no, and that the only way we could change it; would be to give them $10,000 dollars. I didn't have that kind of money on me, so I asked them if I could give them the car back; they said no once more. They said that when they got the car from the repo-man( yes, we are behind on one payment; but the bill had to be paid on the 17th) that they would then charge us $1,000 dollars and an extra $4,000 dollars after selling it at an auction. I find it to be unethical and highly irrational when I was willing to give the car back right then and there, or negotiate; and comply to a reasonable, affordable price. My family and I are living paycheck to paycheck, so; I was willing to change the billing amount to under $500 dollars. However, they had said no; so I left politely. Honestly, I am still shocked about the whole thing; but that is my problem with Camelback Toyota. Thank you and have a nice day.

Respectfully,

[redacted]Desired Settlement: I think the desired outcome would be for the Bill to adjusted to under $500 at a reasonable price until my family can get back on their feet.

Business

Response:

We would like you to know, Ms. [redacted] that we at Camelback Toyota are very sympathetic to your current situations, in the areas that you mention in your letter to the [redacted]. Unfortunately, several changes can occur after a substantial purchase, such as yours, Camelback Toyota isn't responsible for its results.

I have attached many of the sales documents from June 2014, when you purchased your 2014 Toyota Corolla at Camelback Toyota for your review.

Please note, that the sales contract clearly states, full disclosure if you will, your financial commitments with the purchase. It states your Annual Percentage Rate, Finance charge, Amount Finance, Total Payments, the Total Sale Price and Money Down. As in all binding sales contract entered into Ms. [redacted], your signature acknowledges your full acceptance and understanding to the above mentioned parameters, you have entered into. Also Mr. [redacted], you are the sole buyer on these contracts, and signed in several different areas on the contract.

As you state, a down payment of $500.00 was applied to the purchase, reducing the final amount due $20,877.50. I have also included the credit card receipts that $250.00 was charge on two different occasions to bring total down payment to $500.00. Our receipts show that these cards are in your name along with your signature, indicating the down payment was made by you, Ms. [redacted]. It doesn't appear made by a third party.

The loan on your vehicle was secured by [redacted], the lienholder on your vehicle. It would be [redacted] that would be connecting you regarding the lack of payment, not Camelback Toyota. When a loan is secured, the business relationship then begins with you and the bank. Any options that they discussed with you, is there position on obtaining the payments due to them. If in fact, you are only one payment behind, I would suggest speaking directly with [redacted] to inquire about any type of payment arrangements they can extend. Otherwise, Camelback Toyota cannot renegotiate a binding contract between you and [redacted].

In closing, we regret the challenges that you face, but are confident that the agreement you entered into was performed in the utmost professional, transparent business manner on behalf of Camelback Toyota.