9/3/14 – Camper entered into Bold membership contract3/9/15 – Camper requested cancellation via email; respondedand advised of cancellation policy and sent cancellation form**No response from camper4/6/15 – Camper was charged for next billing period.4/7/15 –...
Camper contacted CG via email and stated that shehad filed a Revdex.com complaint due to the fact that she was unable to access thePDF, which caused her to not be able to cancel before she was charged again. **We responded to camper and apologizedfor the inconvenience with the cancellation form and offered to waive thecancellation form and agreed to accept a letter from the camper including hername, email address and phone number for account verification purposes and alsoadvised camper that cancellation requests require a handwritten signature. **We have not received any further communication from thecamper. **We will agree to refund the mostrecent charge on the camper’s account once the cancellation form/ letter isreceived. **We will confirm with the camperreceipt of acceptable cancellation notification and effective end date once itis received. We recommend following back up with us if the confirmation is notreceived in a timely manner.
Complaint: [redacted]
I am rejecting this response because:
I have sent in the cancellation form, called [redacted] (manager) and left voicemails x 2 with no response. I finally received the appropriate letter from my physicians office on 9/12 and sent all of this in/called on 9/12. I am due to be charged again tomorrow (9/14) and have requested that this be expedited. I am not willing to be charged yet again for something that should have been cancelled a long time ago. Again, I was not told cancellation was an option until recently which is due to camp gladiator providing false information.
Regards,
[redacted]
10/29 – [redacted] – Bold 6+
On 2/2/2014 the camper registered for a 6 month Bold membership. Details of the membership can be found in the attached contract. Her 1st charge was drafted on this day.
On 10/1/2014 the camper called us and said that she had just noticed...
that her account had continued to be charged for the last 3 months. Per our contract terms of service, we do NOT offer refunds or early cancellations for non-use. Our customer service department advised the camper of the cancellation policy and offered to refund the charge from 10/1/2014 once the cancellation form was returned.
At this point the camper stated that she was unable to participate due to a medical condition. We advised the camper that if she was able to submit medical documentation with her cancellation form that covered the dates she was requesting a refund for, we would honor the refund request even though notice was not provided to us in a timely manner in accordance with her contract.
On 10/2/2014 we received her cancellation documentation and processed the cancellation of her membership. We also refunded the charge from 10/1/2014 as previously promised. Camper did NOT provide medical documentation at this time as previously advised, but asked to have her complaint escalated to a manager. The escalation was forwarded to the manager to be addressed within 24 hours in accordance with our company’s policy regarding timeliness.
Later in the day on 10/2/2014 we received a copy of a visit note from her doctor. The note lacked the necessary criteria for issuing the additional refund requested by the camper. We reiterated the contract terms to the camper citing that notification MUST be given 15 days PRIOR to the billing date to avoid charges and refunds are NOT offered. We also made sure that the camper was aware that we were already making an exception to refund the charges from 10/1/2014.
On 10/3/2014 the camper called customer service and stated that she should not be charged because she did not know that her membership was still active due to the fact that she had not noticed the charges to her credit card for the last 3 months and was not aware of the terms of the contract. Camper once again requested an escalation to a manager.
On 10/6/2014 the customer service manager attempted to contact the camper but was only able to leave a voice mail message for her. We have not had any further contact with the camper since then, until receiving the Revdex.com complaint.
Complaint: [redacted]
I am rejecting this response because:
I was charged on 6/8/16 $79.00 posted on 6/9/2016. I have not yet received a refund and I was told I would receive one by a manager on 6/9/2016 and she told me it...
would take 3 days. I have still not been issued a refund as of 6/20/16
Regards,
[redacted]
This is a follow up to previously closed complaint #[redacted]. The situation with [redacted] was resolved internally on November 29, 2016. Camper returned the necessary documentation and a refund was...
Complaint: [redacted]
I am rejecting this response because:
The business has not addressed the issue of further charges. I requested my cancellation during the promotional period and have not used any of the services this month (pasted below and attached) is the excerpt from the online version of the contract that I previewed prior to taking a chance to enroll. As you can see, there is NOTHING here about a freezing fee. They can keep the $5, I just want in writing that I will not continue to be charged.
[redacted]
3) RENEWAL RULES/FREEZE ACCOUNT/TERMINATION: After your normal membership expires 12 months, your CG membership will be automatically renewed on a month-to-month basis. To cancel this membership after you have satisfied the minimum monthly commitment, you must provide written request to cancel. Your cancellation request must be received at least 10 days before your next payment is due by email, mail or fax (contact information below). Your account must be in good standing in order to cancel. If your account is in good standing you may freeze for one month 2 times per year. After the month freeze, your account will automatically be reinstated and your draws for credit card drafts will begin again. Frozen months do not count toward your minimum 12 month commitment. CG reserves the right to charge a Freeze Fee for each month frozen. During a freeze you are not entitled to attend CG. Frozen memberships may not be cancelled.
Regards,
[redacted]
I was in need of some help in cleaning my parents home and called on Cheryl's White Glove Cleaning. I, as well as my parents, were thrilled with the sparkle and shine that was left when the job was completed. We highly recommend Cheryl's White Glove Cleaning for weekly, monthly, or even catch up cleaning!
[redacted]
I am rejecting this response because as a consumer I believe I have the right to refuse to pay for services I am no longer using. Why can I not be offered an early termination fee like every other business would offer? Why should I continue to pay for a service I can not utilized? There has to be a better way to handle this situation. I have asked kindly and my pleas has fallen on deaf ears because at the end of the day it is all about money with you guys and nothing else! I will pay an early termination fee but I will not be paying for 8 months of services that I am not utilizing.
Regards,
[redacted]
Camper committed to the BOLD 12 membership Terms & Conditions as detailed in attachment. Camper requested early cancellation stating that she was moving out of the country, which we do have an early cancellation clause for. We requested move documents and a cancellation form in accordance...
with our Terms & Conditions. Camper's travel documents showed her to be out of the country from July-December which, under the Terms of the BOLD 12 membership, would make her eligible for an extended travel freeze but not an early move cancellation. We made the exception to approve the membership for early cancellation anyway, waived the requirement for the cancellation form and made the cancellation effective in April even though the documentation stated July as the start date of her travel plans.At this time we are not offering a refund as we have made the following exceptions to work with this camper:
1. Approved early move cancellation vs. extended travel freeze
2. Waived requirement for cancellation form
3. Made cancellation effective 2 months earlier than documentation was approved for
I have used [redacted] for my home and now she comes to my business once a week to help out with a special project. She is on time. She is thorough and her pricing is reasonable. I have been very happy with her services and have recommended her to several friends. My friends have thanked me for the referral so I think that says a lot.
According to our records we have responded to this camper several times. We are showing that on 12/9 at 8:48 am we returned her phone call and got her voice mail where we left a message for her including our contact information. Camper then returned our phone call and was able to speak to a...
representative at 9:37 am who advised her of that the membership auto renews on a month to month basis after the minimum commitment has been met. We have attached a copy of the terms and conditions of her membership to this email for review as well. On 12/18 at 12:12 pm we called the camper as she requested via email and again got her voice mail. We have not been in touch with her again since then. We will send the cancellation form today for her to complete and return. We will not be able to issued refunds for previous months as our cancellation policy is clearly stated in the terms of service which camper acknowledged upon signing up. Camper was also subsequently provided with a copy via email for her reference.
[redacted] and her team are absolutely wonderful. My family and I are sad to be leaving the Toledo area, as she is a gem. She is very friendly, professional, and always punctual. I also believe her prices are reasonable. I highly recommend this company.
Complaint: [redacted]
I am rejecting this response because:
The information should have been provided by the trainer when membership was initiated. Yet it was not. Camp Gladiator needs to ensure that their trainers are properly informed on their promotions and that they are reciprocated as such. It is bad business practice to do otherwise especially in a situation as this. The cancellation forms were sent in July by fax. So if it has yet to be cancelled that again is yet another bad business practice of Camp Gladiator.
Regards,
[redacted]
Cheryl's White Glove Cleaning is a top notch cleaning business. [redacted] is punctual, very accommodating, friendly, and does a wonderful job. You will not find anyone that does a better job than [redacted]!
Complaint: [redacted]
I am rejecting this response because:
As stated in my...
original complaint, I never saw any terms and conditions as the trainer took the ipad after I put my credentials in. It does not seem as though this company has done enough background research in regards to my situation; therefor, I reject this response. I should not be held liable to terms and conditions I never agreed to.
Regards,
[redacted]
To whom it may concern,Our records indicate that this camper did redeem her free camp certificate on 7/9/15 @ 7:53 AM through an email request sent to the customer service department at headquarters. The 6-month membership in question was registered for on 7/14/15 @ 5:59 AM. Our...
records show that the camper registered for the membership by validating the secure login credentials on the account and registering for the membership. As a part of the registration process campers are required to acknowledge the Terms & Conditions of the membership before the registration is considered complete. We have included the Terms & Conditions of the membership in an attachment for your review. As per the membership agreement, we are happy to grant an early cancellation to this camper due to the injuries and physical hardships being experienced at camp. Our last contact with this camper was on 7/20/15 @ 8:52 AM. In that communication, we provided the camper with all of the necessary information and required documents to grant the early cancellation exception based on the medical issues described by the camper. As a further courtesy, we have applied a freeze (as described in the Terms & Conditions) for this camper from 7/26-8/26 in accordance with her due date to allow the camper ample time to procure and submit the necessary early cancelation documentation.
Complaint: [redacted]
I am rejecting this response because:
The business has relayed false information to Revdex.com. I did call 10 days prior to putting the freeze on my account for the desired months (March and April). I placed this call on February 16, 2015. I informed the rep my purpose for calling was to place a two-month freeze on my account. The rep verbally confirmed the freeze was placed for March and April before our call ended. I have phone records showing the time, date, and length of the call to the business. Apparently, the rep was negligent in properly notating my account, delineating my request. Furthermore, I accepted the business's offer of the two free months for the inconvenience, but I still expressed that the crux of the problem has not been mitigated. Such resolution would only come in the form of a refund of the $65 I am owed, as the business wrongfully processed a payment I did not authorize for the month of March. The business refuses to refund my money.
Regards,
[redacted]
When I asked for [redacted] to come out and give my wife and I an estimate she was there within one day. Very professional in approaching her work and I will certainly use her for future projects and refer her to friends and business clients.
9/3/14 – Camper entered into Bold membership contract3/9/15 – Camper requested cancellation via email; respondedand advised of cancellation policy and sent cancellation form**No response from camper4/6/15 – Camper was charged for next billing period.4/7/15 –...
Camper contacted CG via email and stated that shehad filed a Revdex.com complaint due to the fact that she was unable to access thePDF, which caused her to not be able to cancel before she was charged again. **We responded to camper and apologizedfor the inconvenience with the cancellation form and offered to waive thecancellation form and agreed to accept a letter from the camper including hername, email address and phone number for account verification purposes and alsoadvised camper that cancellation requests require a handwritten signature. **We have not received any further communication from thecamper. **We will agree to refund the mostrecent charge on the camper’s account once the cancellation form/ letter isreceived. **We will confirm with the camperreceipt of acceptable cancellation notification and effective end date once itis received. We recommend following back up with us if the confirmation is notreceived in a timely manner.
Complaint: [redacted]
I am rejecting this response because:
I have sent in the cancellation form, called [redacted] (manager) and left voicemails x 2 with no response. I finally received the appropriate letter from my physicians office on 9/12 and sent all of this in/called on 9/12. I am due to be charged again tomorrow (9/14) and have requested that this be expedited. I am not willing to be charged yet again for something that should have been cancelled a long time ago. Again, I was not told cancellation was an option until recently which is due to camp gladiator providing false information.
Regards,
[redacted]
10/29 – [redacted] – Bold 6+
On 2/2/2014 the camper registered for a 6 month Bold membership. Details of the membership can be found in the attached contract. Her 1st charge was drafted on this day.
On 10/1/2014 the camper called us and said that she had just noticed...
that her account had continued to be charged for the last 3 months. Per our contract terms of service, we do NOT offer refunds or early cancellations for non-use. Our customer service department advised the camper of the cancellation policy and offered to refund the charge from 10/1/2014 once the cancellation form was returned.
At this point the camper stated that she was unable to participate due to a medical condition. We advised the camper that if she was able to submit medical documentation with her cancellation form that covered the dates she was requesting a refund for, we would honor the refund request even though notice was not provided to us in a timely manner in accordance with her contract.
On 10/2/2014 we received her cancellation documentation and processed the cancellation of her membership. We also refunded the charge from 10/1/2014 as previously promised. Camper did NOT provide medical documentation at this time as previously advised, but asked to have her complaint escalated to a manager. The escalation was forwarded to the manager to be addressed within 24 hours in accordance with our company’s policy regarding timeliness.
Later in the day on 10/2/2014 we received a copy of a visit note from her doctor. The note lacked the necessary criteria for issuing the additional refund requested by the camper. We reiterated the contract terms to the camper citing that notification MUST be given 15 days PRIOR to the billing date to avoid charges and refunds are NOT offered. We also made sure that the camper was aware that we were already making an exception to refund the charges from 10/1/2014.
On 10/3/2014 the camper called customer service and stated that she should not be charged because she did not know that her membership was still active due to the fact that she had not noticed the charges to her credit card for the last 3 months and was not aware of the terms of the contract. Camper once again requested an escalation to a manager.
On 10/6/2014 the customer service manager attempted to contact the camper but was only able to leave a voice mail message for her. We have not had any further contact with the camper since then, until receiving the Revdex.com complaint.
Complaint: [redacted]
I am rejecting this response because:
I was charged on 6/8/16 $79.00 posted on 6/9/2016. I have not yet received a refund and I was told I would receive one by a manager on 6/9/2016 and she told me it...
would take 3 days. I have still not been issued a refund as of 6/20/16
Regards,
[redacted]
This is a follow up to previously closed complaint #[redacted]. The situation with [redacted] was resolved internally on November 29, 2016. Camper returned the necessary documentation and a refund was...
issued. Thank you, Thanks,
Complaint: [redacted]
I am rejecting this response because:
The business has not addressed the issue of further charges. I requested my cancellation during the promotional period and have not used any of the services this month (pasted below and attached) is the excerpt from the online version of the contract that I previewed prior to taking a chance to enroll. As you can see, there is NOTHING here about a freezing fee. They can keep the $5, I just want in writing that I will not continue to be charged.
[redacted]
3) RENEWAL RULES/FREEZE ACCOUNT/TERMINATION: After your normal membership expires 12 months, your CG membership will be automatically renewed on a month-to-month basis. To cancel this membership after you have satisfied the minimum monthly commitment, you must provide written request to cancel. Your cancellation request must be received at least 10 days before your next payment is due by email, mail or fax (contact information below). Your account must be in good standing in order to cancel. If your account is in good standing you may freeze for one month 2 times per year. After the month freeze, your account will automatically be reinstated and your draws for credit card drafts will begin again. Frozen months do not count toward your minimum 12 month commitment. CG reserves the right to charge a Freeze Fee for each month frozen. During a freeze you are not entitled to attend CG. Frozen memberships may not be cancelled.
Regards,
[redacted]
Love camp gladiator. It has helped me lose so much weight and the instructors are awesome!
I was in need of some help in cleaning my parents home and called on Cheryl's White Glove Cleaning. I, as well as my parents, were thrilled with the sparkle and shine that was left when the job was completed. We highly recommend Cheryl's White Glove Cleaning for weekly, monthly, or even catch up cleaning!
Please see attached.
Complaint:...
[redacted]
I am rejecting this response because as a consumer I believe I have the right to refuse to pay for services I am no longer using. Why can I not be offered an early termination fee like every other business would offer? Why should I continue to pay for a service I can not utilized? There has to be a better way to handle this situation. I have asked kindly and my pleas has fallen on deaf ears because at the end of the day it is all about money with you guys and nothing else! I will pay an early termination fee but I will not be paying for 8 months of services that I am not utilizing.
Regards,
[redacted]
Camper committed to the BOLD 12 membership Terms & Conditions as detailed in attachment. Camper requested early cancellation stating that she was moving out of the country, which we do have an early cancellation clause for. We requested move documents and a cancellation form in accordance...
with our Terms & Conditions. Camper's travel documents showed her to be out of the country from July-December which, under the Terms of the BOLD 12 membership, would make her eligible for an extended travel freeze but not an early move cancellation. We made the exception to approve the membership for early cancellation anyway, waived the requirement for the cancellation form and made the cancellation effective in April even though the documentation stated July as the start date of her travel plans.At this time we are not offering a refund as we have made the following exceptions to work with this camper:
1. Approved early move cancellation vs. extended travel freeze
2. Waived requirement for cancellation form
3. Made cancellation effective 2 months earlier than documentation was approved for
I have used [redacted] for my home and now she comes to my business once a week to help out with a special project. She is on time. She is thorough and her pricing is reasonable. I have been very happy with her services and have recommended her to several friends. My friends have thanked me for the referral so I think that says a lot.
According to our records we have responded to this camper several times. We are showing that on 12/9 at 8:48 am we returned her phone call and got her voice mail where we left a message for her including our contact information. Camper then returned our phone call and was able to speak to a...
representative at 9:37 am who advised her of that the membership auto renews on a month to month basis after the minimum commitment has been met. We have attached a copy of the terms and conditions of her membership to this email for review as well. On 12/18 at 12:12 pm we called the camper as she requested via email and again got her voice mail. We have not been in touch with her again since then. We will send the cancellation form today for her to complete and return. We will not be able to issued refunds for previous months as our cancellation policy is clearly stated in the terms of service which camper acknowledged upon signing up. Camper was also subsequently provided with a copy via email for her reference.
[redacted] and her team are absolutely wonderful. My family and I are sad to be leaving the Toledo area, as she is a gem. She is very friendly, professional, and always punctual. I also believe her prices are reasonable. I highly recommend this company.
Complaint: [redacted]
I am rejecting this response because:
The information should have been provided by the trainer when membership was initiated. Yet it was not. Camp Gladiator needs to ensure that their trainers are properly informed on their promotions and that they are reciprocated as such. It is bad business practice to do otherwise especially in a situation as this. The cancellation forms were sent in July by fax. So if it has yet to be cancelled that again is yet another bad business practice of Camp Gladiator.
Regards,
[redacted]
Cheryl's White Glove Cleaning is a top notch cleaning business. [redacted] is punctual, very accommodating, friendly, and does a wonderful job. You will not find anyone that does a better job than [redacted]!
Complaint: [redacted]
I am rejecting this response because:
As stated in my...
original complaint, I never saw any terms and conditions as the trainer took the ipad after I put my credentials in. It does not seem as though this company has done enough background research in regards to my situation; therefor, I reject this response. I should not be held liable to terms and conditions I never agreed to.
Regards,
[redacted]
To whom it may concern,Our records indicate that this camper did redeem her free camp certificate on 7/9/15 @ 7:53 AM through an email request sent to the customer service department at headquarters. The 6-month membership in question was registered for on 7/14/15 @ 5:59 AM. Our...
records show that the camper registered for the membership by validating the secure login credentials on the account and registering for the membership. As a part of the registration process campers are required to acknowledge the Terms & Conditions of the membership before the registration is considered complete. We have included the Terms & Conditions of the membership in an attachment for your review. As per the membership agreement, we are happy to grant an early cancellation to this camper due to the injuries and physical hardships being experienced at camp. Our last contact with this camper was on 7/20/15 @ 8:52 AM. In that communication, we provided the camper with all of the necessary information and required documents to grant the early cancellation exception based on the medical issues described by the camper. As a further courtesy, we have applied a freeze (as described in the Terms & Conditions) for this camper from 7/26-8/26 in accordance with her due date to allow the camper ample time to procure and submit the necessary early cancelation documentation.
Complaint: [redacted]
I am rejecting this response because:
The business has relayed false information to Revdex.com. I did call 10 days prior to putting the freeze on my account for the desired months (March and April). I placed this call on February 16, 2015. I informed the rep my purpose for calling was to place a two-month freeze on my account. The rep verbally confirmed the freeze was placed for March and April before our call ended. I have phone records showing the time, date, and length of the call to the business. Apparently, the rep was negligent in properly notating my account, delineating my request. Furthermore, I accepted the business's offer of the two free months for the inconvenience, but I still expressed that the crux of the problem has not been mitigated. Such resolution would only come in the form of a refund of the $65 I am owed, as the business wrongfully processed a payment I did not authorize for the month of March. The business refuses to refund my money.
Regards,
[redacted]
When I asked for [redacted] to come out and give my wife and I an estimate she was there within one day. Very professional in approaching her work and I will certainly use her for future projects and refer her to friends and business clients.