After everything we are still out of our home of 2yrs till this day and we feel as if they could have done more for us since this was on the property not us, they didn't wanna fix anything until they found out we weren't staying but we have to come out of pocket to move after we paid them the first months rent and we haven't even stayed there for weeksIm still in a sour place about all of thisI reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Mr [redacted] ,Thank you for bringing this matter to our attentionWe most certainly want to address any issues with dampness in your basement.I researched the maintenance history of your apartment and found : [redacted] on 5/17/there was a request to treat your basement wall and a wall in the bathroom for discoloration from accumulated moistureThe walls were treated with a mold inhibitor on the bathroom wall and also the wall at the bottom of the basement steps( However- no moisture or water infiiltration was found at that time- w/o # [redacted] )*On 8/a request was made to check for leaks in the basement- with no specific location mentioned- our techs found no sign of leaks (w/o # [redacted] )*on 10/Mr [redacted] talked with Max our maintenance tech and told him that the water was coming from the basement window during rain.-- Max sealed around the window (w/o # [redacted] )If you are still experiencing water in your basement, please contact the leasing office to request a technician Please be advised that we can respond only to requests from the leaseholder- or persons listed on the leaseWe cannot respond to a request from an unknown occupant.It seems that this complaint may be a reprisal to the day Notice to Vacate that was sent, requesting that all occupants vacate the unit on or before the last day of November, (Notice attached for your review)We recieved a call from an unknown female person requesting an explanation of "why" the letter was sent She was informed that we can only speak with the leaseholder regarding this matter.To clarify the notice:You are currently on a 2month-to-2month tenancy at Woodview Plaza With this being the case, in accordance with the lease agreement, EITHER party may give notice to vacate- and neither party is required to state a 'reason why' For instance- if you, Mr [redacted] , wanted to give a day notice to move- you would not be required to state a reason By the same rule, the Landlord may request that the apartment be vacated, and is under no obligation to state a reason for the requestHowever, failure to comply with the request could result in legal action to regain possession of the apartment.Again, if you continue to experience water in the basement- please contact the leasing office so that we can look into the issueHowever, please remember- as stated in the lease agreement -Rules and Regualtions- Paragraph XIX Premises with Basements- For residents whose premises contain a basement, it is impossible to prevent all dampness and water leakage in the basement areas as dampness/wetness is inherent with underground areas...Landlord shall not assume any liablity or responsiblity for damages or destruction ...due to dampness and or water/sewage leakage...Again, I thank you for bringing your concerns to our attentionWe will address any issue that you bring to our attention, and make any necessary repairs to the best of our ability.Best Regards,Tracie W [redacted] District Manager/Plaza Properities
First of all, let us take a moment to extend our sincerest apology for the frustrations you've been experiencing during your stay at our communityWe strive to provide our residents with nothing but the best here at McNaughten Woods and part of that is ensuring that all of our buildings and facilities are regularly maintained.That being said, it is always our goal to minimize the inconvenience our residents experience during scheduled construction so we're very sorry that roof repairs at the community as well as repairs in your specific unit led to a negative experience for you and your family.We would like to work with you to find lasting solutions to the issues you've mentioned and get your stay with us back on the right footWe will have someone from maintenance get in touch with you to schedule a time to replace the carpet and padding in the lower level of your apartmentAdditionally, it has become clear from the information you provided that there is a disconnect in our communication with the contractors working on our property, so we will be reviewing our system to ensure that changes are made to avoid problems like this going forward We understand that making changes for the future will not make up for the frustrations the current arrangement has caused you, however, so we would also like to reduce your rent for the month of July, by $300.Overall, the happiness and comfort of our residents is very important to us and we hope that these changes will help improve your stayTo ensure that we've addressed all of your concerns to your satisfaction, we would also like to encourage you to reach out to us directly at the leasing office at ###-###-#### so we can speak with you directly about this matterYou can also contact us by email [email protected] regards, Tracie W [redacted] - District Manager/Plaza Properties
The credit was applied to your account as per the correspondanceHowever, since your payments are made by Automatic Payments- the agreed amount of the ACH was $415- we are not able to make adjustments to the amount that is sent automatically by your bank each month The credit could have been used to reduce your utility payments, however, as you stated, those were also paid in full.I will submit a request to issue a refund check in the amount of $ I will ask for the check to be expedited and hope to be able to mail that to you by the end of this week.I will also submit a request to discontinue the ACH payments If by chance, you decide to remain in the apartment beyond the end of February, you would need to submit a check for payment of rent for March.I hope you find this to be a satisfactory resolution to the issue.Tracie W [redacted] / Plaza Properties
Thank you for taking the time to bring this situation to my attention.After speaking with the community manager ( [redacted] ***s), I have some concerns that will need to be addressed before we would be able to make a transfer.It is my understanding that you requested pest control service a few weeks ago, stating that perhaps you had bedbugsYou then called and cancelled that service- stating you had removed the mattress.We would need to have our Pest Management company ((Varment Guard) inspect your apartment to verify that we have no current bedbug/ insect activityIf insect activity is found- we would schedule treatments as necessary to eliminate the problemIt is important that you fully cooperate with any preparations necessary to eliminate pest activity in your apartment We cannot transfer you to another apartment until the pest issue is eliminatedOnce we have the "all clear' from the Pest Management company, we would consider your request to transfer to another unit.Shelly will be contacting you with a date for the pest inspection- Please allow the technician into your apartment to inspectThank you again for bringing this matter to my attention
Dear Ms [redacted] ***,Thank you for bringing this matter to my attentionI have researched your security deposit refund and found that it was done incorrectlyWe did not have the forwarding address on file, and the summary of your account was mailed to your previous address- and is most likely delayed If you left a forwarding address with the USPS, then you will most likely recieve the incorrect summary that was sentPlease disregard the summary.Your account was incorrectly charged for remaining months of the lease I have corrected the account, and the corrected summary is attached.As you will see, final utility charges were deducted.After deductions, you are eligible for a return of $ However, due to the delay in getting the corrected summary to youwe are doubling that amount to a refund of $102.58.The check is in process and should be mailed in the next few days.Please accept my apologies..Regards,Tracie W [redacted] /District Manager
Thanking your taking the time to bring this matter to our attention As per your request, we are willing to terminate your lease earlyYou may vacate anytime before the end of February If you turn in keys no later than midnight on February 29, you will not be responsible for rent for the months of March or April.Please provide us with a forwarding address so that a reconilliation of your security deposit can be forwarded to you The security deposit will be returned as outlined in section of the Ohio Revised Code.In an effort to ensure that facts are documented in this case, I have attached several documents for review.1.) Whitehall Fire Department Incident report- which was presented as evidence of need to seek alternative housing on 12/02/due to a 'foreign odor' This report shows the finding of the Fire Department regarding the reported odor was "strongest in the main living area- .and nearly non-existant in other rooms"-- We suspect this 'odor' could have been lingering from the pest control requested in your apartment.2.) Letter regarding rent credit applied to your account.- Dated January 6, This letter will verify that on January 6th, we did concede to comply with your request for reimbursement of the hotel expense for the night of 12/2/15- and also for the small amount that AEP charged your account, in an error that was made regarding your billing In addition, I will add, that electrical service was NOT interrrupted- it was a billing/clerical error of which AEP took responsiblity and also applied a credit to your account for that error.3.)Pest Control documentation- showing that on 12/14/15- no insect activity was found in your apartmentWe have been working diligently to treat the entire building every weeks- to ensure that any insect issue is erradicated.4.) Notice to Vacate- This letter dated 1/6/requests that you vacate on or before the end of March (in accordance with the lease agreement paragraph VII)- However, as stated in the first paragraph- we will certainly agree to an early termination of your lease, as per your request.Again, thank you for taking the time to bring your concerns to our attention Best regards,Tracie W
We accept the original agreement combined with the 2nd agreement from Plaza Properties, and choose to continue our stay at McNaughten Woods I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Again, I apologize.I regret that the previous attempt to resolve this matter is not satisfactory to youIf you would like- we would be agreeable to an amicable early termination of your lease- if that is an option you would like to exploreWe could prepare a termination agreement, if that is what would be preferable to you.If you decide to continue your residency until the end of your current lease term-, in an effort to mediate this issue- we will a make a special note to your file- that no service is to be provided in your apartment without the requested 24-hour noitce to enter It should be noted that this modification is, however, in conflict with the original lease agreement- - Paragraph XVI.Thank you for your time and consideration of this offer to mediate this issue
I have attached a copy of the parking addendum that you signed during a renewal lease at LakesideThe addendum states that the parking passes were to be affixed to your vehicles and returned upon movingI have made some adjustments to the account in the amount of $The total amount due at this time is $27.33.It is my understanding from a conversation that you had with the community manager last week that you had made a paymentIf that is the case and that payment was greater than the balance due, a refund will be issued to youIf there has not been a payment made, please kindly remit the $to close out the balance in fullThank you
Hello,I received a call from the Vice president of the company yesterday and so the case has been resolved.I had previously left her a voicemail and did not hear from her before the complaint was filedPlease cancel the complaint now and I appreciate your efforts and time
Attached you will find the revised invoice indicating the agreed settlement price.Because of our agreement with ***- we cannot accept this payment directly- it must be made to ***.*** *** at *** is aware of this settlement agreement amount, and will be able to assist you with your payment, and a receipt.She will also be able to assist with any reconcilliation to your credit report.You can reach Linda at ###-###-#### to arrange for payment of the agreed amount.Thank you again for your time and cooperation in coming to an amicable resolution to this issue.Best regardsTracie W***/Plaza Properties
Mr ***,Thank you again for voiciing your opinionAs I stated before, we will come to take a look a the current issue and do what we can to remedy the problem to the best of our abilities, for the duration of your tenancy.Someone will contact you next week to assess the situation.Regards,Tracie W***District Manager/ Plaza Properties
A Plaza Properties rep responded to my Revdex.com complaint and stated theywould remove the collections claim from my credit report"However, in an effort to resolve this matter amicably, Plaza Propertieswill withdraw the collection action filed in your name, in the amount of$...".I filed the complaint in October of 2016, it is now the end of Februaryand the collections from Plaza Properties is still on my credit report
Ms***, I apologize for the delay in having this issue completely resolved with Fabco and the Credit BureauWe are looking into the matter with Fabco- to find out why the issue is still showing on your credit report.I will contact you with further information as it becomes availableWe appreciate your patience as we continue to find a full resolution to the issue.Best Regards,Tracie W***Plaza Properties
Before we even had the chance to respond the following happens:This issue is clearly not being resolved Today 06/11/(Saturday), the workers returned There was no knock at our door today and there was no notice sent in regards to today's maintenance visit At 1:15pmwe hear a sound outside We go downstairs to see what is going on There is a metal ladder on the patio The patio door is unlocked A maintenance guy walks through our patio door, our mother asks him what is he doing His response was " We are here to follow up on anything not done or that we missed It is very clear that this company is abusing their rights to enter our propertyand neglecting our rights as tenants to have privacy and to live here in peace The last notice given by this property in regards to any repair(s) is dated May 3, Stated repairs would begin May 4, and were to be completed by May 20th, This company is simply abusing their rights to enter our residence often by stating that once a work order is giventhey can enter at anytimeeven if the repairs takes months or exceeds their dates No company should have an "open" door maintenance policy that covers periods of time that covers and/or exceeds multiple weeks and months at a timefor any given individual address, contained within a rental community. These unannounced/unplanned visits are highly disturbing to our family members, since we often work night-shift and must sleep through the day and/or we are working at home and have endured months of hammering, loud noises, etc In addition, there were several other matters in our original letter that were not addressed in the company's response.If these matters can not be resolved, we plan to seek legal counsel In the meantime, we would like to receive a hour notice to enter our residence, prior to any further maintenance that is scheduled for our residence, during the remainder of our lease That notice should be good for the date (not multiple dates) that is stated on the letter We are not feeling comfortable sleeping during the day or taking showers, for fear that maintenance will enter without our knowledge As this has already happened once
The basement has been leaking for YEARS Management is aware of this and has resolved NOT ONE THINGThe tenants go to the manager for the issues that they have and they put them on a "work order"which they never finishOne of Plaza Properties managers told someone that more than one of their apartments has the problem with water in the basement but it has never been fixedThe water does not leak it is all over the floorI have pictures of the walls and the moldAs far as the month notice, I am not concernedI am in the process of finding and buying a houseAlot of the tenants could tell of the problems they have had and continue to have at Plaza Properties, If necessary I could pull a few togetherI was able to tolerate most of it until the moldI am not intimidated by any comment that DJ may have for me as he made one to me yesterdayI will gladly send the pictures to The Revdex.com and you are welcome to come and look in my basement
Mr ***,I apologize for the confusion in communicationI am not aware of any complaints that have been made recently., But if you had complaints that were not addresssed, I sincerely apologize for that.I am not aware of any voicemail message left for me. If I missed your calls, again I
apologize- I am generally out on properties throughout the day, and respond to any voicemessages as quickly as possible.With that said, I did receive a call from "***" at *** Mediation Services, last week, and requested that she try to set up a time when we could come to your apartment for an inspection. We would like to visit your apartment on Wednesday October 19th at 1:if that would be agreeable to your schedule.As for giving justification for a Notice to Vacate, the best way to explain that the lease agreement is fair an equitable (please refer to paragraph VII of the lease agreeement).Once a lease reaches a 'month-to-month" tenancy status- (original lease term or renewal has expired, and no subsequent lease renewal is signed)- Then either party- tenant or landord has the option to give notice to vacate. Either party can give notice to vacate, and neither is required to give a reason 'why'If you wished to give notice to vacate, you would not be required to give a reason, and by the same measure, the landlord is not required to give reason.We are happy to inspect your unit, and see if we can come to an amicable agreement as to how to move forward.Please let me know if the time stated above is convenient for you- or if you would like to schedule an alternative time
Ms***,Thank you for taking the time to contact us to resolve this issue.I have reviewed your file and find that the current balance owed is $646.34.I'm unsure of why you were not aware of the fact that this account was adjusted, back in 2012, to remove rent charges that were included in
error.We have documentation of numerous communications with you/or your roomate- through *** ***, our representative at ***, so, I am unsure why you state that you have had no communication regarding this situation.I have included documentation from April 2102, showing that we have previously removed the additional months charges, plus late feesAlso attached, is communication that you were "watching a family pet"- along with an invoice for carpet repair, due to the animal clawing and damaging carpet.In an effort to resolve this issue, although keeping a pet in the apartment was a violation of the lease, I am willing to gratiously remove the $monthly pet charges.This would leave a balance due of $You can make payment arrangements with *** for payment of the small balance remaining. The contact number for *** is ###-###-####- (again, the representative with your case is Linda Bowen)Best regards,Tracie W***/Plaza Properties, Inc
Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Tracie W*** the DM of Etna / Hamilton wrote a notice that was just received on Jan 28, hand delivered by the property manager , which was dated Jan 6, that they have given me a credit of $on my account I checked my account and they still pulled out the regular rent cost of $in addition to that my utilities were paid in fullUnsure where the credit is but it has not been received.Consumer’s Desired Resolution:Refund Requested
After everything we are still out of our home of 2yrs till this day and we feel as if they could have done more for us since this was on the property not us, they didn't wanna fix anything until they found out we weren't staying but we have to come out of pocket to move after we paid them the first months rent and we haven't even stayed there for weeksIm still in a sour place about all of thisI reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Mr [redacted] ,Thank you for bringing this matter to our attentionWe most certainly want to address any issues with dampness in your basement.I researched the maintenance history of your apartment and found : [redacted] on 5/17/there was a request to treat your basement wall and a wall in the bathroom for discoloration from accumulated moistureThe walls were treated with a mold inhibitor on the bathroom wall and also the wall at the bottom of the basement steps( However- no moisture or water infiiltration was found at that time- w/o # [redacted] )*On 8/a request was made to check for leaks in the basement- with no specific location mentioned- our techs found no sign of leaks (w/o # [redacted] )*on 10/Mr [redacted] talked with Max our maintenance tech and told him that the water was coming from the basement window during rain.-- Max sealed around the window (w/o # [redacted] )If you are still experiencing water in your basement, please contact the leasing office to request a technician Please be advised that we can respond only to requests from the leaseholder- or persons listed on the leaseWe cannot respond to a request from an unknown occupant.It seems that this complaint may be a reprisal to the day Notice to Vacate that was sent, requesting that all occupants vacate the unit on or before the last day of November, (Notice attached for your review)We recieved a call from an unknown female person requesting an explanation of "why" the letter was sent She was informed that we can only speak with the leaseholder regarding this matter.To clarify the notice:You are currently on a 2month-to-2month tenancy at Woodview Plaza With this being the case, in accordance with the lease agreement, EITHER party may give notice to vacate- and neither party is required to state a 'reason why' For instance- if you, Mr [redacted] , wanted to give a day notice to move- you would not be required to state a reason By the same rule, the Landlord may request that the apartment be vacated, and is under no obligation to state a reason for the requestHowever, failure to comply with the request could result in legal action to regain possession of the apartment.Again, if you continue to experience water in the basement- please contact the leasing office so that we can look into the issueHowever, please remember- as stated in the lease agreement -Rules and Regualtions- Paragraph XIX Premises with Basements- For residents whose premises contain a basement, it is impossible to prevent all dampness and water leakage in the basement areas as dampness/wetness is inherent with underground areas...Landlord shall not assume any liablity or responsiblity for damages or destruction ...due to dampness and or water/sewage leakage...Again, I thank you for bringing your concerns to our attentionWe will address any issue that you bring to our attention, and make any necessary repairs to the best of our ability.Best Regards,Tracie W [redacted] District Manager/Plaza Properities
First of all, let us take a moment to extend our sincerest apology for the frustrations you've been experiencing during your stay at our communityWe strive to provide our residents with nothing but the best here at McNaughten Woods and part of that is ensuring that all of our buildings and facilities are regularly maintained.That being said, it is always our goal to minimize the inconvenience our residents experience during scheduled construction so we're very sorry that roof repairs at the community as well as repairs in your specific unit led to a negative experience for you and your family.We would like to work with you to find lasting solutions to the issues you've mentioned and get your stay with us back on the right footWe will have someone from maintenance get in touch with you to schedule a time to replace the carpet and padding in the lower level of your apartmentAdditionally, it has become clear from the information you provided that there is a disconnect in our communication with the contractors working on our property, so we will be reviewing our system to ensure that changes are made to avoid problems like this going forward We understand that making changes for the future will not make up for the frustrations the current arrangement has caused you, however, so we would also like to reduce your rent for the month of July, by $300.Overall, the happiness and comfort of our residents is very important to us and we hope that these changes will help improve your stayTo ensure that we've addressed all of your concerns to your satisfaction, we would also like to encourage you to reach out to us directly at the leasing office at ###-###-#### so we can speak with you directly about this matterYou can also contact us by email [email protected] regards, Tracie W [redacted] - District Manager/Plaza Properties
The credit was applied to your account as per the correspondanceHowever, since your payments are made by Automatic Payments- the agreed amount of the ACH was $415- we are not able to make adjustments to the amount that is sent automatically by your bank each month The credit could have been used to reduce your utility payments, however, as you stated, those were also paid in full.I will submit a request to issue a refund check in the amount of $ I will ask for the check to be expedited and hope to be able to mail that to you by the end of this week.I will also submit a request to discontinue the ACH payments If by chance, you decide to remain in the apartment beyond the end of February, you would need to submit a check for payment of rent for March.I hope you find this to be a satisfactory resolution to the issue.Tracie W [redacted] / Plaza Properties
Thank you for taking the time to bring this situation to my attention.After speaking with the community manager ( [redacted] ***s), I have some concerns that will need to be addressed before we would be able to make a transfer.It is my understanding that you requested pest control service a few weeks ago, stating that perhaps you had bedbugsYou then called and cancelled that service- stating you had removed the mattress.We would need to have our Pest Management company ((Varment Guard) inspect your apartment to verify that we have no current bedbug/ insect activityIf insect activity is found- we would schedule treatments as necessary to eliminate the problemIt is important that you fully cooperate with any preparations necessary to eliminate pest activity in your apartment We cannot transfer you to another apartment until the pest issue is eliminatedOnce we have the "all clear' from the Pest Management company, we would consider your request to transfer to another unit.Shelly will be contacting you with a date for the pest inspection- Please allow the technician into your apartment to inspectThank you again for bringing this matter to my attention
Dear Ms [redacted] ***,Thank you for bringing this matter to my attentionI have researched your security deposit refund and found that it was done incorrectlyWe did not have the forwarding address on file, and the summary of your account was mailed to your previous address- and is most likely delayed If you left a forwarding address with the USPS, then you will most likely recieve the incorrect summary that was sentPlease disregard the summary.Your account was incorrectly charged for remaining months of the lease I have corrected the account, and the corrected summary is attached.As you will see, final utility charges were deducted.After deductions, you are eligible for a return of $ However, due to the delay in getting the corrected summary to youwe are doubling that amount to a refund of $102.58.The check is in process and should be mailed in the next few days.Please accept my apologies..Regards,Tracie W [redacted] /District Manager
Thanking your taking the time to bring this matter to our attention As per your request, we are willing to terminate your lease earlyYou may vacate anytime before the end of February If you turn in keys no later than midnight on February 29, you will not be responsible for rent for the months of March or April.Please provide us with a forwarding address so that a reconilliation of your security deposit can be forwarded to you The security deposit will be returned as outlined in section of the Ohio Revised Code.In an effort to ensure that facts are documented in this case, I have attached several documents for review.1.) Whitehall Fire Department Incident report- which was presented as evidence of need to seek alternative housing on 12/02/due to a 'foreign odor' This report shows the finding of the Fire Department regarding the reported odor was "strongest in the main living area- .and nearly non-existant in other rooms"-- We suspect this 'odor' could have been lingering from the pest control requested in your apartment.2.) Letter regarding rent credit applied to your account.- Dated January 6, This letter will verify that on January 6th, we did concede to comply with your request for reimbursement of the hotel expense for the night of 12/2/15- and also for the small amount that AEP charged your account, in an error that was made regarding your billing In addition, I will add, that electrical service was NOT interrrupted- it was a billing/clerical error of which AEP took responsiblity and also applied a credit to your account for that error.3.)Pest Control documentation- showing that on 12/14/15- no insect activity was found in your apartmentWe have been working diligently to treat the entire building every weeks- to ensure that any insect issue is erradicated.4.) Notice to Vacate- This letter dated 1/6/requests that you vacate on or before the end of March (in accordance with the lease agreement paragraph VII)- However, as stated in the first paragraph- we will certainly agree to an early termination of your lease, as per your request.Again, thank you for taking the time to bring your concerns to our attention Best regards,Tracie W
We accept the original agreement combined with the 2nd agreement from Plaza Properties, and choose to continue our stay at McNaughten Woods I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me
Again, I apologize.I regret that the previous attempt to resolve this matter is not satisfactory to youIf you would like- we would be agreeable to an amicable early termination of your lease- if that is an option you would like to exploreWe could prepare a termination agreement, if that is what would be preferable to you.If you decide to continue your residency until the end of your current lease term-, in an effort to mediate this issue- we will a make a special note to your file- that no service is to be provided in your apartment without the requested 24-hour noitce to enter It should be noted that this modification is, however, in conflict with the original lease agreement- - Paragraph XVI.Thank you for your time and consideration of this offer to mediate this issue
I have attached a copy of the parking addendum that you signed during a renewal lease at LakesideThe addendum states that the parking passes were to be affixed to your vehicles and returned upon movingI have made some adjustments to the account in the amount of $The total amount due at this time is $27.33.It is my understanding from a conversation that you had with the community manager last week that you had made a paymentIf that is the case and that payment was greater than the balance due, a refund will be issued to youIf there has not been a payment made, please kindly remit the $to close out the balance in fullThank you
Hello,I received a call from the Vice president of the company yesterday and so the case has been resolved.I had previously left her a voicemail and did not hear from her before the complaint was filedPlease cancel the complaint now and I appreciate your efforts and time
Attached you will find the revised invoice indicating the agreed settlement price.Because of our agreement with ***- we cannot accept this payment directly- it must be made to ***.*** *** at *** is aware of this settlement agreement amount, and will be able to assist you with your payment, and a receipt.She will also be able to assist with any reconcilliation to your credit report.You can reach Linda at ###-###-#### to arrange for payment of the agreed amount.Thank you again for your time and cooperation in coming to an amicable resolution to this issue.Best regardsTracie W***/Plaza Properties
Mr ***,Thank you again for voiciing your opinionAs I stated before, we will come to take a look a the current issue and do what we can to remedy the problem to the best of our abilities, for the duration of your tenancy.Someone will contact you next week to assess the situation.Regards,Tracie W***District Manager/ Plaza Properties
A Plaza Properties rep responded to my Revdex.com complaint and stated theywould remove the collections claim from my credit report"However, in an effort to resolve this matter amicably, Plaza Propertieswill withdraw the collection action filed in your name, in the amount of$...".I filed the complaint in October of 2016, it is now the end of Februaryand the collections from Plaza Properties is still on my credit report
Ms***, I apologize for the delay in having this issue completely resolved with Fabco and the Credit BureauWe are looking into the matter with Fabco- to find out why the issue is still showing on your credit report.I will contact you with further information as it becomes availableWe appreciate your patience as we continue to find a full resolution to the issue.Best Regards,Tracie W***Plaza Properties
Before we even had the chance to respond the following happens:This issue is clearly not being resolved Today 06/11/(Saturday), the workers returned There was no knock at our door today and there was no notice sent in regards to today's maintenance visit At 1:15pmwe hear a sound outside We go downstairs to see what is going on There is a metal ladder on the patio The patio door is unlocked A maintenance guy walks through our patio door, our mother asks him what is he doing His response was " We are here to follow up on anything not done or that we missed It is very clear that this company is abusing their rights to enter our propertyand neglecting our rights as tenants to have privacy and to live here in peace The last notice given by this property in regards to any repair(s) is dated May 3, Stated repairs would begin May 4, and were to be completed by May 20th, This company is simply abusing their rights to enter our residence often by stating that once a work order is giventhey can enter at anytimeeven if the repairs takes months or exceeds their dates No company should have an "open" door maintenance policy that covers periods of time that covers and/or exceeds multiple weeks and months at a timefor any given individual address, contained within a rental community. These unannounced/unplanned visits are highly disturbing to our family members, since we often work night-shift and must sleep through the day and/or we are working at home and have endured months of hammering, loud noises, etc In addition, there were several other matters in our original letter that were not addressed in the company's response.If these matters can not be resolved, we plan to seek legal counsel In the meantime, we would like to receive a hour notice to enter our residence, prior to any further maintenance that is scheduled for our residence, during the remainder of our lease That notice should be good for the date (not multiple dates) that is stated on the letter We are not feeling comfortable sleeping during the day or taking showers, for fear that maintenance will enter without our knowledge As this has already happened once
The basement has been leaking for YEARS Management is aware of this and has resolved NOT ONE THINGThe tenants go to the manager for the issues that they have and they put them on a "work order"which they never finishOne of Plaza Properties managers told someone that more than one of their apartments has the problem with water in the basement but it has never been fixedThe water does not leak it is all over the floorI have pictures of the walls and the moldAs far as the month notice, I am not concernedI am in the process of finding and buying a houseAlot of the tenants could tell of the problems they have had and continue to have at Plaza Properties, If necessary I could pull a few togetherI was able to tolerate most of it until the moldI am not intimidated by any comment that DJ may have for me as he made one to me yesterdayI will gladly send the pictures to The Revdex.com and you are welcome to come and look in my basement
Mr ***,I apologize for the confusion in communicationI am not aware of any complaints that have been made recently., But if you had complaints that were not addresssed, I sincerely apologize for that.I am not aware of any voicemail message left for me. If I missed your calls, again I
apologize- I am generally out on properties throughout the day, and respond to any voicemessages as quickly as possible.With that said, I did receive a call from "***" at *** Mediation Services, last week, and requested that she try to set up a time when we could come to your apartment for an inspection. We would like to visit your apartment on Wednesday October 19th at 1:if that would be agreeable to your schedule.As for giving justification for a Notice to Vacate, the best way to explain that the lease agreement is fair an equitable (please refer to paragraph VII of the lease agreeement).Once a lease reaches a 'month-to-month" tenancy status- (original lease term or renewal has expired, and no subsequent lease renewal is signed)- Then either party- tenant or landord has the option to give notice to vacate. Either party can give notice to vacate, and neither is required to give a reason 'why'If you wished to give notice to vacate, you would not be required to give a reason, and by the same measure, the landlord is not required to give reason.We are happy to inspect your unit, and see if we can come to an amicable agreement as to how to move forward.Please let me know if the time stated above is convenient for you- or if you would like to schedule an alternative time
Ms***,Thank you for taking the time to contact us to resolve this issue.I have reviewed your file and find that the current balance owed is $646.34.I'm unsure of why you were not aware of the fact that this account was adjusted, back in 2012, to remove rent charges that were included in
error.We have documentation of numerous communications with you/or your roomate- through *** ***, our representative at ***, so, I am unsure why you state that you have had no communication regarding this situation.I have included documentation from April 2102, showing that we have previously removed the additional months charges, plus late feesAlso attached, is communication that you were "watching a family pet"- along with an invoice for carpet repair, due to the animal clawing and damaging carpet.In an effort to resolve this issue, although keeping a pet in the apartment was a violation of the lease, I am willing to gratiously remove the $monthly pet charges.This would leave a balance due of $You can make payment arrangements with *** for payment of the small balance remaining. The contact number for *** is ###-###-####- (again, the representative with your case is Linda Bowen)Best regards,Tracie W***/Plaza Properties, Inc
Revdex.com NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint.Revdex.com Complaint Acceptance guidelines do not allow your Revdex.com to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process We have closed the duplicate complaint and copied the additional information submitted and manually posted it to the original complaint case belowBased upon this new information we are resuming Revdex.com Dispute Resolution Services. We appreciate the patience and understanding of the parties Tracie W*** the DM of Etna / Hamilton wrote a notice that was just received on Jan 28, hand delivered by the property manager , which was dated Jan 6, that they have given me a credit of $on my account I checked my account and they still pulled out the regular rent cost of $in addition to that my utilities were paid in fullUnsure where the credit is but it has not been received.Consumer’s Desired Resolution:Refund Requested