Dear Ms***,I have reviewed your file and would like to respond to your inquiry and hopefully assist in resolving the issue.I have attached an occupant ledger and and adjusted summary of charges.The lease requires a day written notice of intent to vacate. Our records indicate no
notice to vacate was recievedWe also have no indication of keys being returned to us, nor did we recieve a forwarding address.Rent is due on or before the first day of each monthYou indicated that you did not leave the apartment until January 3rd.- Again, we had no documented knowledge that the apartment had been vacated. Because no written notice was recieved, Januarary rent plus accumulate utility charges thru that date will remain due.The adjusted charges to your account are: $660.04-We will graciously remove all other charges on this account- total deduction: $703.14The adjusted balance due is $(with the deduction of Security deposit of $99)- Please refer to the "Adjusted Charges' page attached.I will inform FABCO of this modification to the charges
Mr. [redacted] has agreed to vacate the apartment by July 31st in lieu of any legal action being taken. He is currently out of town and will sign a forbearance agreement upon his return to Columbus agreeing to these terms.
After everything we are still out of our home of 2yrs till this day and we feel as if they could have done more for us since this was on the property not us, they didn't wanna fix anything until they found out we weren't staying but we have to come out of pocket to move after we paid them the first months rent and we haven't even stayed there for 3 weeks. Im still in a sour place about all of this. I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I apologize for the delay in the receipt of your refund. The original request for the refund that was sent by the site to the corporate office in August, did not make it to the appropriate person. The refund has been processed and a check was mailed out to you on September 30th. Thank you for your...
patience and understanding. [redacted]District Manager
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I have researched your security deposit refund and found that it was done incorrectly. We did not have the forwarding address on file, and the summary of your account was mailed to your previous address- and is most...
likely delayed. If you left a forwarding address with the USPS, then you will most likely recieve the incorrect summary that was sent. Please disregard the summary.Your account was incorrectly charged for remaining months of the lease. I have corrected the account, and the corrected summary is attached.As you will see, final utility charges were deducted.After deductions, you are eligible for a return of $51.29. However, due to the delay in getting the corrected summary to you. we are doubling that amount to a refund of $102.58.The check is in process and should be mailed in the next few days.Please accept my apologies..Regards,Tracie W[redacted]/District Manager
Upon the rupture of the clean water supply line, there was no human waste leaking, there were steps taken to remedy the situation. Contractors took numerous steps to dry out the drywall, exact the water from the carpet, etc. However, the resident has vacated the apartment at our community per their...
Again, I apologize.I regret that the previous attempt to resolve this matter is not satisfactory to you. If you would like- we would be agreeable to an amicable early termination of your lease- if that is an option you would like to explore. We could prepare a termination agreement, if that is what would be preferable to you.If you decide to continue your residency until the end of your current lease term-, in an effort to mediate this issue- we will a make a special note to your file- that no service is to be provided in your apartment without the requested 24-hour noitce to enter. It should be noted that this modification is, however, in conflict with the original lease agreement- - Paragraph XVI.Thank you for your time and consideration of this offer to mediate this issue.
First of all, let us take a moment to extend our sincerest apology for the frustrations you've been experiencing during your stay at our community. We strive to provide our residents with nothing but the best here at McNaughten Woods and part of that is ensuring that all of our buildings and...
facilities are regularly maintained.That being said, it is always our goal to minimize the inconvenience our residents experience during scheduled construction so we're very sorry that roof repairs at the community as well as repairs in your specific unit led to a negative experience for you and your family.We would like to work with you to find lasting solutions to the issues you've mentioned and get your stay with us back on the right foot. We will have someone from maintenance get in touch with you to schedule a time to replace the carpet and padding in the lower level of your apartment. Additionally, it has become clear from the information you provided that there is a disconnect in our communication with the contractors working on our property, so we will be reviewing our system to ensure that changes are made to avoid problems like this going forward. We understand that making changes for the future will not make up for the frustrations the current arrangement has caused you, however, so we would also like to reduce your rent for the month of July, 2016 by $300.Overall, the happiness and comfort of our residents is very important to us and we hope that these changes will help improve your stay. To ensure that we've addressed all of your concerns to your satisfaction, we would also like to encourage you to reach out to us directly at the leasing office at ###-###-#### so we can speak with you directly about this matter. You can also contact us by email [email protected] regards, Tracie W[redacted]- District Manager/Plaza Properties
Thank you for taking the time to bring this situation to my attention.After speaking with the community manager ([redacted]s), I have some concerns that will need to be addressed before we would be able to make a transfer.It is my understanding that you requested pest control service a few...
weeks ago, stating that perhaps you had bedbugs. You then called and cancelled that service- stating you had removed the mattress.We would need to have our Pest Management company ((Varment Guard) inspect your apartment to verify that we have no current bedbug/ insect activity. If insect activity is found- we would schedule treatments as necessary to eliminate the problem. It is important that you fully cooperate with any preparations necessary to eliminate pest activity in your apartment. We cannot transfer you to another apartment until the pest issue is eliminated. Once we have the "all clear' from the Pest Management company, we would consider your request to transfer to another unit.Shelly will be contacting you with a date for the pest inspection- Please allow the technician into your apartment to inspect. Thank you again for bringing this matter to my attention.
We accept the original agreement combined with the 2nd agreement from Plaza Properties, and choose to continue our stay at McNaughten Woods.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I have attached a copy of the parking addendum that you signed during a renewal lease at Lakeside. The addendum states that the parking passes were to be affixed to your vehicles and returned upon moving. I have made some adjustments to the account in the amount of $160. The total amount due at...
this time is $27.33.It is my understanding from a conversation that you had with the community manager last week that you had made a payment. If that is the case and that payment was greater than the balance due, a refund will be issued to you. If there has not been a payment made, please kindly remit the $27.33 to close out the balance in full. Thank you.
Hello,I received a call from the Vice president of the company yesterday and so the case has been resolved.I had previously left her a voicemail and did not hear from her before the complaint was filed. Please cancel the complaint now and I appreciate your efforts and time.
Thanking your taking the time to bring this matter to our attention. As per your request, we are willing to terminate your lease early. You may vacate anytime before the end of February. If you turn in keys no later than midnight on February 29, 2016 you will not be responsible for...
rent for the months of March or April.Please provide us with a forwarding address so that a reconilliation of your security deposit can be forwarded to you. The security deposit will be returned as outlined in section 5321.16 of the Ohio Revised Code.In an effort to ensure that facts are documented in this case, I have attached several documents for review.1.) Whitehall Fire Department Incident report- which was presented as evidence of need to seek alternative housing on 12/02/15 due to a 'foreign odor' This report shows the finding of the Fire Department regarding the reported odor was ".. strongest in the main living area- .and nearly non-existant in other rooms"-- We suspect this 'odor' could have been lingering from the pest control requested in your apartment.2.) Letter regarding rent credit applied to your account.- Dated January 6, 2015. This letter will verify that on January 6th, we did concede to comply with your request for reimbursement of the hotel expense for the night of 12/2/15- and also for the small amount that AEP charged your account, in an error that was made regarding your billing. In addition, I will add, that electrical service was NOT interrrupted- it was a billing/clerical error of which AEP took responsiblity and also applied a credit to your account for that error.3.)Pest Control documentation- showing that on 12/14/15- no insect activity was found in your apartment. We have been working diligently to treat the entire building every 2 weeks- to ensure that any insect issue is erradicated.4.) Notice to Vacate- This letter dated 1/6/16 requests that you vacate on or before the end of March. (in accordance with the lease agreement paragraph VII)- However, as stated in the first paragraph- we will certainly agree to an early termination of your lease, as per your request.Again, thank you for taking the time to bring your concerns to our attention. Best regards,Tracie W
Mr [redacted],Thank you for bringing this matter to our attention. We most certainly want to address any issues with dampness in your basement.I researched the maintenance history of your apartment and found :* on 5/17/16 there was a request to treat your basement wall and a wall in the...
bathroom for discoloration from accumulated moisture. The walls were treated with a mold inhibitor on the bathroom wall and also the wall at the bottom of the basement steps. ( However- no moisture or water infiiltration was found at that time- w/o #[redacted])*On 8/29 a request was made to check for leaks in the basement- with no specific location mentioned- our techs found no sign of leaks (w/o #[redacted])*on 10/4 Mr [redacted] talked with Max our maintenance tech and told him that the water was coming from the basement window during rain.-- Max sealed around the window (w/o # [redacted])If you are still experiencing water in your basement, please contact the leasing office to request a technician. Please be advised that we can respond only to requests from the leaseholder- or persons listed on the lease. We cannot respond to a request from an unknown occupant.It seems that this complaint may be a reprisal to the 60 day Notice to Vacate that was sent, requesting that all occupants vacate the unit on or before the last day of November, 2016. (Notice attached for your review)We recieved a call from an unknown female person requesting an explanation of "why" the letter was sent. She was informed that we can only speak with the leaseholder regarding this matter.To clarify the notice:You are currently on a 2month-to-2month tenancy at Woodview Plaza. With this being the case, in accordance with the lease agreement, EITHER party may give notice to vacate- and neither party is required to state a 'reason why'. For instance- if you, Mr [redacted], wanted to give a 60 day notice to move- you would not be required to state a reason. By the same rule, the Landlord may request that the apartment be vacated, and is under no obligation to state a reason for the request. However, failure to comply with the request could result in legal action to regain possession of the apartment.Again, if you continue to experience water in the basement- please contact the leasing office so that we can look into the issue. However, please remember- as stated in the lease agreement -Rules and Regualtions- Paragraph XIX Premises with Basements- For residents whose premises contain a basement, it is impossible to prevent all dampness and water leakage in the basement areas as dampness/wetness is inherent with underground areas. ...Landlord shall not assume any liablity or responsiblity for damages or destruction ...due to dampness and or water/sewage leakage. ...Again, I thank you for bringing your concerns to our attention. We will address any issue that you bring to our attention, and make any necessary repairs to the best of our ability.Best Regards,Tracie W[redacted]District Manager/Plaza Properities
Mr [redacted], Thank you for bringing this matter to our attention. After reasearching this account, I do see that notes were made in the file that you intended to vacate and that your roommate, Mr. [redacted] intended to complete an application to be the sole leaseholder. Mr [redacted]...
would have had to been approved as a sole leaseholder before a "One Party Release' could be signed by you. I have no record of Mr [redacted] submitting an application, and therefore no agreement was signed to release you from the lease.However, in an effort to resolve this matter amicably, Plaza Properties will withdraw the collection action filed in your name, in the amount of $2497.38 from Fabco.
I apologize for any misunderstanding regarding the terms agreed to in the Lease Agreement for the apartment at Briarcliff Plaza. You should have been referred to the signed lease agreement for clarification of the matter of 'Proper Notice" I have attached the lease signed 8/16/13, by you...
and [redacted].Paragraph II explains that the lease continues on a Two month- to- Two month basis, after the expiration of the original lease term. and refers to Paragraph VII for terms of Move Out Notice and Renewal.Paragraph VII states "...or unless written notice of termination is given by one party to the other at least sixty (60) days before expiration....." This paragraph also states. "No per diem move outs will be accepted"Paragraph XXI states "No representations oral or written, not contained herein or attached hereto, shall bind either party."So, in compliance with the lease agreement, your notice to vacate on June 8th is improper, and will be considered as notice to vacate on or before the end of June.June rent of $440 plus utilities will be due in entirety on June 1, 2015. You may, of course, vacate the premises at anytime after that date, but before the end of June. Keys must be returned on or before June 30, 2015 to avoid any additional charges.Again, I apologize for any misunderstanding in regard to proper notice to vacate. Sincerely,[redacted]District Manager/Plaza Properties.
Tracie,
I appreciate your response and offer. I want to clarify that we are contacting you directly as [redacted] has never sent any correspondence with correct information or balances. Also, I have never spoken with [redacted]. She has only spoken with [redacted] and I had to contact them after they decided to only contact [redacted] and never me.
[redacted] and I have stated numerous times that my mother brought her dog over and he never stayed overnight. Since the dog seemed to cause damage and violate our lease we are more than willing to resolve this for the $321.34 but only if you agree to the following:
- Send us an updated invoice reflecting the new balance
- Understand that this will satisfy the debt that both [redacted] and I have with you.
- Remove the debt from both of our credit reports within 30 days of the payment being receive
- Send us both receipts showing that the debt has been satisfied.
Also, due to our issues with [redacted] constantly providing incorrect information we would like to see if we could issue any payments directly to you? I have uploaded the recent letter that was sent to [redacted] with the incorrect balance.
The credit was applied to your account as per the correspondance. However, since your payments are made by Automatic Payments- the agreed amount of the ACH was $415- we are not able to make adjustments to the amount that is sent automatically by your bank each month. The credit could have been used to reduce your utility payments, however, as you stated, those were also paid in full.I will submit a request to issue a refund check in the amount of $60.25. I will ask for the check to be expedited and hope to be able to mail that to you by the end of this week.I will also submit a request to discontinue the ACH payments. If by chance, you decide to remain in the apartment beyond the end of February, you would need to submit a check for payment of rent for March.I hope you find this to be a satisfactory resolution to the issue.Tracie W[redacted]/ Plaza Properties
Dear Ms***,I have reviewed your file and would like to respond to your inquiry and hopefully assist in resolving the issue.I have attached an occupant ledger and and adjusted summary of charges.The lease requires a day written notice of intent to vacate. Our records indicate no
notice to vacate was recievedWe also have no indication of keys being returned to us, nor did we recieve a forwarding address.Rent is due on or before the first day of each monthYou indicated that you did not leave the apartment until January 3rd.- Again, we had no documented knowledge that the apartment had been vacated. Because no written notice was recieved, Januarary rent plus accumulate utility charges thru that date will remain due.The adjusted charges to your account are: $660.04-We will graciously remove all other charges on this account- total deduction: $703.14The adjusted balance due is $(with the deduction of Security deposit of $99)- Please refer to the "Adjusted Charges' page attached.I will inform FABCO of this modification to the charges
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Mr. [redacted] has agreed to vacate the apartment by July 31st in lieu of any legal action being taken. He is currently out of town and will sign a forbearance agreement upon his return to Columbus agreeing to these terms.
After everything we are still out of our home of 2yrs till this day and we feel as if they could have done more for us since this was on the property not us, they didn't wanna fix anything until they found out we weren't staying but we have to come out of pocket to move after we paid them the first months rent and we haven't even stayed there for 3 weeks. Im still in a sour place about all of this. I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I apologize for the delay in the receipt of your refund. The original request for the refund that was sent by the site to the corporate office in August, did not make it to the appropriate person. The refund has been processed and a check was mailed out to you on September 30th. Thank you for your...
patience and understanding. [redacted]District Manager
Dear Ms. [redacted],Thank you for bringing this matter to my attention. I have researched your security deposit refund and found that it was done incorrectly. We did not have the forwarding address on file, and the summary of your account was mailed to your previous address- and is most...
likely delayed. If you left a forwarding address with the USPS, then you will most likely recieve the incorrect summary that was sent. Please disregard the summary.Your account was incorrectly charged for remaining months of the lease. I have corrected the account, and the corrected summary is attached.As you will see, final utility charges were deducted.After deductions, you are eligible for a return of $51.29. However, due to the delay in getting the corrected summary to you. we are doubling that amount to a refund of $102.58.The check is in process and should be mailed in the next few days.Please accept my apologies..Regards,Tracie W[redacted]/District Manager
Upon the rupture of the clean water supply line, there was no human waste leaking, there were steps taken to remedy the situation. Contractors took numerous steps to dry out the drywall, exact the water from the carpet, etc. However, the resident has vacated the apartment at our community per their...
request to vacate by the end of March.
Again, I apologize.I regret that the previous attempt to resolve this matter is not satisfactory to you. If you would like- we would be agreeable to an amicable early termination of your lease- if that is an option you would like to explore. We could prepare a termination agreement, if that is what would be preferable to you.If you decide to continue your residency until the end of your current lease term-, in an effort to mediate this issue- we will a make a special note to your file- that no service is to be provided in your apartment without the requested 24-hour noitce to enter. It should be noted that this modification is, however, in conflict with the original lease agreement- - Paragraph XVI.Thank you for your time and consideration of this offer to mediate this issue.
First of all, let us take a moment to extend our sincerest apology for the frustrations you've been experiencing during your stay at our community. We strive to provide our residents with nothing but the best here at McNaughten Woods and part of that is ensuring that all of our buildings and...
facilities are regularly maintained.That being said, it is always our goal to minimize the inconvenience our residents experience during scheduled construction so we're very sorry that roof repairs at the community as well as repairs in your specific unit led to a negative experience for you and your family.We would like to work with you to find lasting solutions to the issues you've mentioned and get your stay with us back on the right foot. We will have someone from maintenance get in touch with you to schedule a time to replace the carpet and padding in the lower level of your apartment. Additionally, it has become clear from the information you provided that there is a disconnect in our communication with the contractors working on our property, so we will be reviewing our system to ensure that changes are made to avoid problems like this going forward. We understand that making changes for the future will not make up for the frustrations the current arrangement has caused you, however, so we would also like to reduce your rent for the month of July, 2016 by $300.Overall, the happiness and comfort of our residents is very important to us and we hope that these changes will help improve your stay. To ensure that we've addressed all of your concerns to your satisfaction, we would also like to encourage you to reach out to us directly at the leasing office at ###-###-#### so we can speak with you directly about this matter. You can also contact us by email [email protected] regards, Tracie W[redacted]- District Manager/Plaza Properties
Thank you for taking the time to bring this situation to my attention.After speaking with the community manager ([redacted]s), I have some concerns that will need to be addressed before we would be able to make a transfer.It is my understanding that you requested pest control service a few...
weeks ago, stating that perhaps you had bedbugs. You then called and cancelled that service- stating you had removed the mattress.We would need to have our Pest Management company ((Varment Guard) inspect your apartment to verify that we have no current bedbug/ insect activity. If insect activity is found- we would schedule treatments as necessary to eliminate the problem. It is important that you fully cooperate with any preparations necessary to eliminate pest activity in your apartment. We cannot transfer you to another apartment until the pest issue is eliminated. Once we have the "all clear' from the Pest Management company, we would consider your request to transfer to another unit.Shelly will be contacting you with a date for the pest inspection- Please allow the technician into your apartment to inspect. Thank you again for bringing this matter to my attention.
We accept the original agreement combined with the 2nd agreement from Plaza Properties, and choose to continue our stay at McNaughten Woods.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I have attached a copy of the parking addendum that you signed during a renewal lease at Lakeside. The addendum states that the parking passes were to be affixed to your vehicles and returned upon moving. I have made some adjustments to the account in the amount of $160. The total amount due at...
this time is $27.33.It is my understanding from a conversation that you had with the community manager last week that you had made a payment. If that is the case and that payment was greater than the balance due, a refund will be issued to you. If there has not been a payment made, please kindly remit the $27.33 to close out the balance in full. Thank you.
Hello,I received a call from the Vice president of the company yesterday and so the case has been resolved.I had previously left her a voicemail and did not hear from her before the complaint was filed. Please cancel the complaint now and I appreciate your efforts and time.
Thanking your taking the time to bring this matter to our attention. As per your request, we are willing to terminate your lease early. You may vacate anytime before the end of February. If you turn in keys no later than midnight on February 29, 2016 you will not be responsible for...
rent for the months of March or April.Please provide us with a forwarding address so that a reconilliation of your security deposit can be forwarded to you. The security deposit will be returned as outlined in section 5321.16 of the Ohio Revised Code.In an effort to ensure that facts are documented in this case, I have attached several documents for review.1.) Whitehall Fire Department Incident report- which was presented as evidence of need to seek alternative housing on 12/02/15 due to a 'foreign odor' This report shows the finding of the Fire Department regarding the reported odor was ".. strongest in the main living area- .and nearly non-existant in other rooms"-- We suspect this 'odor' could have been lingering from the pest control requested in your apartment.2.) Letter regarding rent credit applied to your account.- Dated January 6, 2015. This letter will verify that on January 6th, we did concede to comply with your request for reimbursement of the hotel expense for the night of 12/2/15- and also for the small amount that AEP charged your account, in an error that was made regarding your billing. In addition, I will add, that electrical service was NOT interrrupted- it was a billing/clerical error of which AEP took responsiblity and also applied a credit to your account for that error.3.)Pest Control documentation- showing that on 12/14/15- no insect activity was found in your apartment. We have been working diligently to treat the entire building every 2 weeks- to ensure that any insect issue is erradicated.4.) Notice to Vacate- This letter dated 1/6/16 requests that you vacate on or before the end of March. (in accordance with the lease agreement paragraph VII)- However, as stated in the first paragraph- we will certainly agree to an early termination of your lease, as per your request.Again, thank you for taking the time to bring your concerns to our attention. Best regards,Tracie W
Mr [redacted],Thank you for bringing this matter to our attention. We most certainly want to address any issues with dampness in your basement.I researched the maintenance history of your apartment and found :* on 5/17/16 there was a request to treat your basement wall and a wall in the...
bathroom for discoloration from accumulated moisture. The walls were treated with a mold inhibitor on the bathroom wall and also the wall at the bottom of the basement steps. ( However- no moisture or water infiiltration was found at that time- w/o #[redacted])*On 8/29 a request was made to check for leaks in the basement- with no specific location mentioned- our techs found no sign of leaks (w/o #[redacted])*on 10/4 Mr [redacted] talked with Max our maintenance tech and told him that the water was coming from the basement window during rain.-- Max sealed around the window (w/o # [redacted])If you are still experiencing water in your basement, please contact the leasing office to request a technician. Please be advised that we can respond only to requests from the leaseholder- or persons listed on the lease. We cannot respond to a request from an unknown occupant.It seems that this complaint may be a reprisal to the 60 day Notice to Vacate that was sent, requesting that all occupants vacate the unit on or before the last day of November, 2016. (Notice attached for your review)We recieved a call from an unknown female person requesting an explanation of "why" the letter was sent. She was informed that we can only speak with the leaseholder regarding this matter.To clarify the notice:You are currently on a 2month-to-2month tenancy at Woodview Plaza. With this being the case, in accordance with the lease agreement, EITHER party may give notice to vacate- and neither party is required to state a 'reason why'. For instance- if you, Mr [redacted], wanted to give a 60 day notice to move- you would not be required to state a reason. By the same rule, the Landlord may request that the apartment be vacated, and is under no obligation to state a reason for the request. However, failure to comply with the request could result in legal action to regain possession of the apartment.Again, if you continue to experience water in the basement- please contact the leasing office so that we can look into the issue. However, please remember- as stated in the lease agreement -Rules and Regualtions- Paragraph XIX Premises with Basements- For residents whose premises contain a basement, it is impossible to prevent all dampness and water leakage in the basement areas as dampness/wetness is inherent with underground areas. ...Landlord shall not assume any liablity or responsiblity for damages or destruction ...due to dampness and or water/sewage leakage. ...Again, I thank you for bringing your concerns to our attention. We will address any issue that you bring to our attention, and make any necessary repairs to the best of our ability.Best Regards,Tracie W[redacted]District Manager/Plaza Properities
Mr [redacted], Thank you for bringing this matter to our attention. After reasearching this account, I do see that notes were made in the file that you intended to vacate and that your roommate, Mr. [redacted] intended to complete an application to be the sole leaseholder. Mr [redacted]...
would have had to been approved as a sole leaseholder before a "One Party Release' could be signed by you. I have no record of Mr [redacted] submitting an application, and therefore no agreement was signed to release you from the lease.However, in an effort to resolve this matter amicably, Plaza Properties will withdraw the collection action filed in your name, in the amount of $2497.38 from Fabco.
I apologize for any misunderstanding regarding the terms agreed to in the Lease Agreement for the apartment at Briarcliff Plaza. You should have been referred to the signed lease agreement for clarification of the matter of 'Proper Notice" I have attached the lease signed 8/16/13, by you...
and [redacted].Paragraph II explains that the lease continues on a Two month- to- Two month basis, after the expiration of the original lease term. and refers to Paragraph VII for terms of Move Out Notice and Renewal.Paragraph VII states "...or unless written notice of termination is given by one party to the other at least sixty (60) days before expiration....." This paragraph also states. "No per diem move outs will be accepted"Paragraph XXI states "No representations oral or written, not contained herein or attached hereto, shall bind either party."So, in compliance with the lease agreement, your notice to vacate on June 8th is improper, and will be considered as notice to vacate on or before the end of June.June rent of $440 plus utilities will be due in entirety on June 1, 2015. You may, of course, vacate the premises at anytime after that date, but before the end of June. Keys must be returned on or before June 30, 2015 to avoid any additional charges.Again, I apologize for any misunderstanding in regard to proper notice to vacate. Sincerely,[redacted]District Manager/Plaza Properties.
Tracie,
I appreciate your response and offer. I want to clarify that we are contacting you directly as [redacted] has never sent any correspondence with correct information or balances. Also, I have never spoken with [redacted]. She has only spoken with [redacted] and I had to contact them after they decided to only contact [redacted] and never me.
[redacted] and I have stated numerous times that my mother brought her dog over and he never stayed overnight. Since the dog seemed to cause damage and violate our lease we are more than willing to resolve this for the $321.34 but only if you agree to the following:
- Send us an updated invoice reflecting the new balance
- Understand that this will satisfy the debt that both [redacted] and I have with you.
- Remove the debt from both of our credit reports within 30 days of the payment being receive
- Send us both receipts showing that the debt has been satisfied.
Also, due to our issues with [redacted] constantly providing incorrect information we would like to see if we could issue any payments directly to you? I have uploaded the recent letter that was sent to [redacted] with the incorrect balance.
The credit was applied to your account as per the correspondance. However, since your payments are made by Automatic Payments- the agreed amount of the ACH was $415- we are not able to make adjustments to the amount that is sent automatically by your bank each month. The credit could have been used to reduce your utility payments, however, as you stated, those were also paid in full.I will submit a request to issue a refund check in the amount of $60.25. I will ask for the check to be expedited and hope to be able to mail that to you by the end of this week.I will also submit a request to discontinue the ACH payments. If by chance, you decide to remain in the apartment beyond the end of February, you would need to submit a check for payment of rent for March.I hope you find this to be a satisfactory resolution to the issue.Tracie W[redacted]/ Plaza Properties