Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Business did not address the issue of why they feel they can charge me more than my deposit for the windows since in the contract they are $ I also feel you can not tell me when to stop contacting the Revdex.com There are many complaints about [redacted] and the way he treats people.Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Patrick was very nasty over the phone and trying to over talk me At one point he told me I was being a bully because I said he could not do this and I was going to get a lawyerHe had no right to keep my depositNot once did he mention to me keeping the Windows, this is new Plus the Windows in dispute on the contract were $so why should I have to pay more? I have done alot of research and there are numerous complaints about him and his business and the way they treat customers from many different individuals on different sites In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
As stated in our original response we have done everything to rectify this issueI have had people present with me each time I was on call with customers to verify our side of complaintCustomer has also threatened us with lawyer so there should be no more involvement with Revdex.com or us until lawyer contacts usThanks you for your time,Patrick B***WWHV
We have serviced many of complainants from customer in the past yearAs for the door we serviced it last week and placed a brand new weatherstripping on entry doorCustomers refused to sign completion certificate because husband was not presentIt seems no mater what we do this customer will not be happyThe door has been fixed by our tech the job has been finished.Patrick MB***Operations ManagerWindow World
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I questioned the salesman regarding the cement holding the old windows in place, he stated that the cement was going to have to be chipped away to take out the old windows The $charge per window for repair was what I was told was going to cover the cost of taking away this small piece of cement holding the window in place However, on the day of install, his installer was the one who stated the windows were too small, even with the cement We did not tell company we would not accept delivery, his installer told the [redacted] that these were not the right size This [redacted] talked to my wife and apologized Again, the bay window was measured wrong, also It took his installers all day just to install the bay window because it was measured so poorly I was appalled when a few days later, the VP insisted these were the right windows Not once after this occurred did the company come out to the house and assess the problem I was told by the VP that these were the right windows and if I did not accept them, he would put a lien on my home If one builds the frame around the window large enough, it can make these small windows fit However, very little light would enter my basement These windows are unacceptable and Window World of Newburgh has horrible customer service I would be very concerned having anything installed from this company in the future, based on how they handle customer complaints In regards to the national franchise, all they cared about was that windows were ordered They did not care that these windows were the wrong size, as per Window World of Newburgh's own installer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: August *, 2015In reference to Revdex.com Complaint # [redacted] , I provide thefollowing response to Window World Patrick B***’ response to our originalcomplaint.MrB [redacted] claims all of our complaints have been satisfiedand that he will never be able to make us happy This is not true.As per the attached documents, you will notice that we havenot been happy with Window World since day and have even had to reach out to [redacted] to stop payment until all complaints were satisfied We signed the original contract on July *,with the promise that work would start in August of and did not get afirst visit from the company until November, This occurred only because we complainedabout the company on their [redacted] page and got the attention of theircorporate office Most of the complaintswere only satisfied after we wrote to [redacted] and they responded with not satisfyingpayment until our list was satisfied.From day 1, we never received a visit from MrB [redacted] and wesoon found out that we, the customer, needed to take on the job as projectmanager with the subcontractors that Window World hired This was difficult to do as most times, thesubcontractors did not speak English and we had to communicate our complaintsto the office, and MrB [redacted] never returned our phone calls.My wife refused to sign the completion certificate becausethe project manager, her husband, was not on site and after she communicatedonce again, both to MrB***’ office and to the subcontractor that the faultyinstallation of the weather stripping was not complete, there was still nosatisfaction Please refer to theattachment titled “band aid” to view the ongoing issue [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have addressed every issue on your job including your doorIn reference to *** *** that complaint was closed in our favorI have looked over the pictures of your door and everything looks perfectI am not sure why you keep calling this a band aid. You claims of having to manage this job are way offYes there may have been an issue at beginning but we completed the job and punch listMy job foreman was onsite so there was no need for me to come to the jobYou may have complained on our *** page but that did not move your job upWhen you called the office originally you were told that we had been backed up and would start job in November.Lastly all of the customer's call were returned by myself or our office managerWhether the crew spoke English or Spanish has no bearing on job everything was communicated and take care of.At this time nothing else needs to be doneAs you can see in customers statements they were never going to be happy no matter whatAt this time they are rehashing items that happened months ago and were dealt with.Patrick MB***Window World Hudson Valley
As previously stated we have honored our contract and customer is refusing to accept windows and pay for them*** is not a window installer and does not know how these are to be installedI was the *** *** *** that the installers spoke to that dayWhen all paperwork and dimensions were checked windows were ordered correctly.The $that customer is speaking about is not for cement removalWith basement windows we sometimes need to pack window out with wood so we can secure properly to foundationWe are a window company not a cement mason.Since customer refused windows he has been placed into collections that is why this complaint has come upIf you look at our website we have won JD Power award times for customer servicePlease not make accusations that are not trueWe will not credit the windows back to customer he owes us the balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First off I was ORIGINALLY told that the job would be done in August, then it was pushed to September, then October and THEN NovemberSecondly When it was finally scheduled in November I took a weeks vacation to be home while the job was taking placeEach day I was told "Work will begin tomorrow." I eventually had to take a SECOND week off when they finally showed up.Thirdly the weather stripping that was slapped on it when I originally complained is substandard and is already falling apart less than a year later. In my opinion this job remains incomplete and needs to be finishedA new door should not be drafty after months.The fact that these issues remain unresolved to this point would be unacceptable to anyoneTo say that I "would never be happy no matter what" is laughable and somewhat childish
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To now process a separate credit card my funds will be held up for another two weeks because of this company's repeated errorsI feel that some compensation is needed to resolve this matter, if this money the company has held up was placed in a savings account, interest would be accruedI have made no errors in this process and have done everything necessary of meThis company is irresponsible in making numerous errors that have caused me stress and anxiety
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Unfortunately a mistake did occur in the beginning and her card was run twice but we issued credit that same dayOnce we issue credit back to card it is the credit card companies that held it up not usWe made correction right away.Lead time on our windows is 4-weeksDue to factories being
swamped windows took weeks later then expectedJust like all services we give customer estimated time of arrivalOur crew arrived minutes late. When paperwork was received back in office a new card number was overlooked due to long complaint that was written on completion paperworkOur office will refund wrong card today and charge correct card.I am sorry for the inconvenience this has causedThis just must have been one of those orders where things went wrongWe never every said customer was wrong and we have addressed each problem in the response
Dear Customer, *** has contacted to the other day to let you know windows were not in yetYour windows have been orderedThe salesmen should not have promised you a timeAs stated on the back of our contracts lead times could run 4-weeks from time of measureAlso you have to factor in
memorial day and the factory was shut downI just contacted factory and your window should be due to us in about daysOnce ther truck is un loaded and checked in you will receive a call to have your install scheduled. Patrick MB***Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact is that the stone was never cancelled, only delayed by a week because of porch work done where stone was to be placed Window World did not begin work for months after the porch work was completed so no need even for the delay Salesman Christopher L*** said stone was not in and would take weeks longer I agreed to wait but stone never was delivered or installed It is very concerning that you, Patrick Brooks, Operations manager of Window World is willing to call names and make accusations about a dissatisfied customer who paid Window World $25,and is only disputing the fact that she did not receive the stone that she paid $for and that you agree I did not receive Your unwillingness to resolve this matter in a way that would be satisfactory to both of us shows your lack of common sense and your poor business/customer relations skills I have never received any attempt from Window World to collect any money Since this incident took place, Window World has not attempted to contact me at all as I would be happy to resolve this in a manner that would be acceptable to both of us so that I can refer you to my local coworkers and local relatives who also need siding and windows
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom it may concern,Last week on the 02/** or ** we were contacted by customers husband. Customer wanted to change size of windows that were ordered and due in on Thursday. I explained to him it is not possible. He became irate and threatened me. I explained when our salesmen and measure tech...
came out to your home you agreed on this size.I also explained that it was noted on our measure sheet that you agreed to size. At this point customer was becoming a bully and getting more aggressive towards me and hung up.I then called customer and got there voice mail. I left a message stating that since you have acted this way and have refused installation of the windows that were ordered we would be canceling all contracts with customer. The next day I sent out a certified letter stating the same as message. I also include there deposit would be kept to pay for windows. Customer then contacted our corporate office making a complaint with a lot of lies in it. Corporate forward it back to me. I then call customer to discuss there problem. While I made this call I had another employee present to witness call. Customers wife was trying to bend story of what had happened between myself and her husband. She basic made up a story that they told us they would pay for wrong windows and order new ones. If that were the case why would we be going through this !!!!!When I spoke to her husband last week I also offered to temper the windows at no cost to them since there was a safety concern. We did attempt in good faith to work out problem. We stand firm by our decision. If they would like the windows they can pay the rest of our cost and we will gladly give them to the customer but we will not do any other work with customer.I will be the only point of contact for this issue. Patrick B[redacted]Operations mangerWWHV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is unprofessional and after making numerous mistakes throughout the whole process, didn't take the time to double check their work. I will not be spoken to like an uneducated person, which I assume is who they think they are dealing with. They will be lucky if I don't take legal action for multiple unauthorized charges to my credit card. I do not want to have further contact with this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Patrick was very nasty over the phone and trying to over talk me. At one point he told me I was being a bully because I said he could not do this and I was going to get a lawyer. He had no right to keep my deposit. Not once did he mention to me keeping the Windows, this is new. Plus the Windows in dispute on the contract were $956 so why should I have to pay more? I have done alot of research and there are numerous complaints about him and his business and the way they treat customers from many different individuals on different sites.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
They day we completed the job balance was due and you discount the amount by $960.00. See attached completion certificate. I also have signed contract removing stone from job. I would install the gutters once I received the balance due.We have done everything according to the contracts. If you would like to call and discuss you can reach me at our office anytime.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
By his logic, since the bay window was able to be installed, it must have been the right size. However, we know that is not correct. Window World has still not addressed why his installer stated these windows were too small, even if the cement was left intact. Where is affidavit from installer stating he never told you the windows were too small. I also have proof that the measurer that was used was not their regular measurer. Mistakes happen, and one should take responsibility for their or their employee's mistakes. The outright lying regarding the conversation with my wife shows me there is no integrity or just a very bad memory. The conversation with my wife was not regarding us not accepting these windows, it was regarding the reorder of these windows. Given their installer would not install these windows is the only reason they were not installed. I just find it incredible that management has determined these windows are correct, when the installers whose responsibility it is to install them determined they were too small.Due to Window World's actions, I have been forced to get my lawyer involved, [redacted] He will pursue this matter further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Business did not address the issue of why they feel they can charge me more than my deposit for the windows since in the contract they are $ I also feel you can not tell me when to stop contacting the Revdex.com There are many complaints about [redacted] and the way he treats people.Thank You In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Patrick was very nasty over the phone and trying to over talk me At one point he told me I was being a bully because I said he could not do this and I was going to get a lawyerHe had no right to keep my depositNot once did he mention to me keeping the Windows, this is new Plus the Windows in dispute on the contract were $so why should I have to pay more? I have done alot of research and there are numerous complaints about him and his business and the way they treat customers from many different individuals on different sites In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
As stated in our original response we have done everything to rectify this issueI have had people present with me each time I was on call with customers to verify our side of complaintCustomer has also threatened us with lawyer so there should be no more involvement with Revdex.com or us until lawyer contacts usThanks you for your time,Patrick B***WWHV
We have serviced many of complainants from customer in the past yearAs for the door we serviced it last week and placed a brand new weatherstripping on entry doorCustomers refused to sign completion certificate because husband was not presentIt seems no mater what we do this customer will not be happyThe door has been fixed by our tech the job has been finished.Patrick MB***Operations ManagerWindow World
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I questioned the salesman regarding the cement holding the old windows in place, he stated that the cement was going to have to be chipped away to take out the old windows The $charge per window for repair was what I was told was going to cover the cost of taking away this small piece of cement holding the window in place However, on the day of install, his installer was the one who stated the windows were too small, even with the cement We did not tell company we would not accept delivery, his installer told the [redacted] that these were not the right size This [redacted] talked to my wife and apologized Again, the bay window was measured wrong, also It took his installers all day just to install the bay window because it was measured so poorly I was appalled when a few days later, the VP insisted these were the right windows Not once after this occurred did the company come out to the house and assess the problem I was told by the VP that these were the right windows and if I did not accept them, he would put a lien on my home If one builds the frame around the window large enough, it can make these small windows fit However, very little light would enter my basement These windows are unacceptable and Window World of Newburgh has horrible customer service I would be very concerned having anything installed from this company in the future, based on how they handle customer complaints In regards to the national franchise, all they cared about was that windows were ordered They did not care that these windows were the wrong size, as per Window World of Newburgh's own installer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: August *, 2015In reference to Revdex.com Complaint # [redacted] , I provide thefollowing response to Window World Patrick B***’ response to our originalcomplaint.MrB [redacted] claims all of our complaints have been satisfiedand that he will never be able to make us happy This is not true.As per the attached documents, you will notice that we havenot been happy with Window World since day and have even had to reach out to [redacted] to stop payment until all complaints were satisfied We signed the original contract on July *,with the promise that work would start in August of and did not get afirst visit from the company until November, This occurred only because we complainedabout the company on their [redacted] page and got the attention of theircorporate office Most of the complaintswere only satisfied after we wrote to [redacted] and they responded with not satisfyingpayment until our list was satisfied.From day 1, we never received a visit from MrB [redacted] and wesoon found out that we, the customer, needed to take on the job as projectmanager with the subcontractors that Window World hired This was difficult to do as most times, thesubcontractors did not speak English and we had to communicate our complaintsto the office, and MrB [redacted] never returned our phone calls.My wife refused to sign the completion certificate becausethe project manager, her husband, was not on site and after she communicatedonce again, both to MrB***’ office and to the subcontractor that the faultyinstallation of the weather stripping was not complete, there was still nosatisfaction Please refer to theattachment titled “band aid” to view the ongoing issue [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have addressed every issue on your job including your doorIn reference to *** *** that complaint was closed in our favorI have looked over the pictures of your door and everything looks perfectI am not sure why you keep calling this a band aid. You claims of having to manage this job are way offYes there may have been an issue at beginning but we completed the job and punch listMy job foreman was onsite so there was no need for me to come to the jobYou may have complained on our *** page but that did not move your job upWhen you called the office originally you were told that we had been backed up and would start job in November.Lastly all of the customer's call were returned by myself or our office managerWhether the crew spoke English or Spanish has no bearing on job everything was communicated and take care of.At this time nothing else needs to be doneAs you can see in customers statements they were never going to be happy no matter whatAt this time they are rehashing items that happened months ago and were dealt with.Patrick MB***Window World Hudson Valley
As previously stated we have honored our contract and customer is refusing to accept windows and pay for them*** is not a window installer and does not know how these are to be installedI was the *** *** *** that the installers spoke to that dayWhen all paperwork and dimensions were checked windows were ordered correctly.The $that customer is speaking about is not for cement removalWith basement windows we sometimes need to pack window out with wood so we can secure properly to foundationWe are a window company not a cement mason.Since customer refused windows he has been placed into collections that is why this complaint has come upIf you look at our website we have won JD Power award times for customer servicePlease not make accusations that are not trueWe will not credit the windows back to customer he owes us the balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First off I was ORIGINALLY told that the job would be done in August, then it was pushed to September, then October and THEN NovemberSecondly When it was finally scheduled in November I took a weeks vacation to be home while the job was taking placeEach day I was told "Work will begin tomorrow." I eventually had to take a SECOND week off when they finally showed up.Thirdly the weather stripping that was slapped on it when I originally complained is substandard and is already falling apart less than a year later. In my opinion this job remains incomplete and needs to be finishedA new door should not be drafty after months.The fact that these issues remain unresolved to this point would be unacceptable to anyoneTo say that I "would never be happy no matter what" is laughable and somewhat childish
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To now process a separate credit card my funds will be held up for another two weeks because of this company's repeated errorsI feel that some compensation is needed to resolve this matter, if this money the company has held up was placed in a savings account, interest would be accruedI have made no errors in this process and have done everything necessary of meThis company is irresponsible in making numerous errors that have caused me stress and anxiety
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Unfortunately a mistake did occur in the beginning and her card was run twice but we issued credit that same dayOnce we issue credit back to card it is the credit card companies that held it up not usWe made correction right away.Lead time on our windows is 4-weeksDue to factories being
swamped windows took weeks later then expectedJust like all services we give customer estimated time of arrivalOur crew arrived minutes late. When paperwork was received back in office a new card number was overlooked due to long complaint that was written on completion paperworkOur office will refund wrong card today and charge correct card.I am sorry for the inconvenience this has causedThis just must have been one of those orders where things went wrongWe never every said customer was wrong and we have addressed each problem in the response
Dear Customer, *** has contacted to the other day to let you know windows were not in yetYour windows have been orderedThe salesmen should not have promised you a timeAs stated on the back of our contracts lead times could run 4-weeks from time of measureAlso you have to factor in
memorial day and the factory was shut downI just contacted factory and your window should be due to us in about daysOnce ther truck is un loaded and checked in you will receive a call to have your install scheduled. Patrick MB***Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact is that the stone was never cancelled, only delayed by a week because of porch work done where stone was to be placed Window World did not begin work for months after the porch work was completed so no need even for the delay Salesman Christopher L*** said stone was not in and would take weeks longer I agreed to wait but stone never was delivered or installed It is very concerning that you, Patrick Brooks, Operations manager of Window World is willing to call names and make accusations about a dissatisfied customer who paid Window World $25,and is only disputing the fact that she did not receive the stone that she paid $for and that you agree I did not receive Your unwillingness to resolve this matter in a way that would be satisfactory to both of us shows your lack of common sense and your poor business/customer relations skills I have never received any attempt from Window World to collect any money Since this incident took place, Window World has not attempted to contact me at all as I would be happy to resolve this in a manner that would be acceptable to both of us so that I can refer you to my local coworkers and local relatives who also need siding and windows
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To Whom it may concern,Last week on the 02/** or ** we were contacted by customers husband. Customer wanted to change size of windows that were ordered and due in on Thursday. I explained to him it is not possible. He became irate and threatened me. I explained when our salesmen and measure tech...
came out to your home you agreed on this size.I also explained that it was noted on our measure sheet that you agreed to size. At this point customer was becoming a bully and getting more aggressive towards me and hung up.I then called customer and got there voice mail. I left a message stating that since you have acted this way and have refused installation of the windows that were ordered we would be canceling all contracts with customer. The next day I sent out a certified letter stating the same as message. I also include there deposit would be kept to pay for windows. Customer then contacted our corporate office making a complaint with a lot of lies in it. Corporate forward it back to me. I then call customer to discuss there problem. While I made this call I had another employee present to witness call. Customers wife was trying to bend story of what had happened between myself and her husband. She basic made up a story that they told us they would pay for wrong windows and order new ones. If that were the case why would we be going through this !!!!!When I spoke to her husband last week I also offered to temper the windows at no cost to them since there was a safety concern. We did attempt in good faith to work out problem. We stand firm by our decision. If they would like the windows they can pay the rest of our cost and we will gladly give them to the customer but we will not do any other work with customer.I will be the only point of contact for this issue. Patrick B[redacted]Operations mangerWWHV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is unprofessional and after making numerous mistakes throughout the whole process, didn't take the time to double check their work. I will not be spoken to like an uneducated person, which I assume is who they think they are dealing with. They will be lucky if I don't take legal action for multiple unauthorized charges to my credit card. I do not want to have further contact with this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Patrick was very nasty over the phone and trying to over talk me. At one point he told me I was being a bully because I said he could not do this and I was going to get a lawyer. He had no right to keep my deposit. Not once did he mention to me keeping the Windows, this is new. Plus the Windows in dispute on the contract were $956 so why should I have to pay more? I have done alot of research and there are numerous complaints about him and his business and the way they treat customers from many different individuals on different sites.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
They day we completed the job balance was due and you discount the amount by $960.00. See attached completion certificate. I also have signed contract removing stone from job. I would install the gutters once I received the balance due.We have done everything according to the contracts. If you would like to call and discuss you can reach me at our office anytime.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
By his logic, since the bay window was able to be installed, it must have been the right size. However, we know that is not correct. Window World has still not addressed why his installer stated these windows were too small, even if the cement was left intact. Where is affidavit from installer stating he never told you the windows were too small. I also have proof that the measurer that was used was not their regular measurer. Mistakes happen, and one should take responsibility for their or their employee's mistakes. The outright lying regarding the conversation with my wife shows me there is no integrity or just a very bad memory. The conversation with my wife was not regarding us not accepting these windows, it was regarding the reorder of these windows. Given their installer would not install these windows is the only reason they were not installed. I just find it incredible that management has determined these windows are correct, when the installers whose responsibility it is to install them determined they were too small.Due to Window World's actions, I have been forced to get my lawyer involved, [redacted] He will pursue this matter further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]