We have attempted to service windows twice and both times customer was unavailable or canceled appointment. Customer was told to contact office to set up a time that she would be home during the day. If customer wants service done she just needs to call office and we will schedule her...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Business did not address the issue of why they feel they can charge me more than my deposit for the windows since in the contract they are $956. I also feel you can not tell me when to stop contacting the Revdex.com. There are many complaints about [redacted] and the way he treats people.Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As stated in our original response we have done everything to rectify this issue. I have had people present with me each time I was on call with customers to verify our side of complaint. Customer has also threatened us with lawyer so there should be no more involvement with Revdex.com or us until lawyer contacts us. Thanks you for your time,Patrick B[redacted]WWHV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, the document that Patrick Brooks, Operations Manager of Window World, submitted as proof that the stone was cancelled, does not confirm the cancellation of the stone at all. In fact, it confirms what I have said all along "No stone... Customer is getting contractor to do work on area.....only vinyl siding for now". This proof confirms that the stone was never cancelled, only delayed because work was being done on that area of the house. However, this was written in July and by the time Window World began their work in October, the work on the porch was long completed. There was no reason for delay of stone at all. I called Christopher L[redacted], Window World Salesman, many times in July and August to let him know that work was completed.
Secondly, Patrick B[redacted] ,Window World Operations Manager, was willing to adjust his records to reflect the fact I no longer owe him for gutters that Window World never installed and that I paid another company to install.Sadly, regarding my Revdex.com complaint about $960 that I paid Window World for decorative stone and never received, the completion certificate that was submitted by Patrick Brooks says that I never received the stone and that the gutters were never installed, just as I am stating. It is sad that Patrick Brooks, Operations Manager of Window World, was not willing to see the truth about the stone and offer some kind of adjustment to the billing of $960 that was never cancelled, delivered or installed. We remain unable to settle this claim.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
August *, 2015In reference to Revdex.com Complaint #[redacted], I provide thefollowing response to Window World Patrick B[redacted]’ response to our originalcomplaint.Mr. B[redacted] claims all of our complaints have been satisfiedand that he will never be able to make us happy. This is not true.As per the attached documents, you will notice that we havenot been happy with Window World since day 1 and have even had to reach out to[redacted] to stop payment until all complaints were satisfied. We signed the original contract on July *,2014 with the promise that work would start in August of 2014 and did not get afirst visit from the company until November, 2014. This occurred only because we complainedabout the company on their [redacted] page and got the attention of theircorporate office. Most of the complaintswere only satisfied after we wrote to [redacted] and they responded with not satisfyingpayment until our list was satisfied.From day 1, we never received a visit from Mr. B[redacted] and wesoon found out that we, the customer, needed to take on the job as projectmanager with the subcontractors that Window World hired. This was difficult to do as most times, thesubcontractors did not speak English and we had to communicate our complaintsto the office, and Mr. B[redacted] never returned our phone calls.My wife refused to sign the completion certificate becausethe project manager, her husband, was not on site and after she communicatedonce again, both to Mr. B[redacted]’ office and to the subcontractor that the faultyinstallation of the weather stripping was not complete, there was still nosatisfaction. Please refer to theattachment titled “band aid” to view the ongoing issue. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I questioned the salesman regarding the cement holding the old windows in place, he stated that the cement was going to have to be chipped away to take out the old windows. The $50 charge per window for repair was what I was told was going to cover the cost of taking away this small piece of cement holding the window in place. However, on the day of install, his installer was the one who stated the windows were too small, even with the cement. We did not tell company we would not accept delivery, his installer told the [redacted] that these were not the right size. This [redacted] talked to my wife and apologized. Again, the bay window was measured wrong, also. It took his installers all day just to install the bay window because it was measured so poorly. I was appalled when a few days later, the VP insisted these were the right windows. Not once after this occurred did the company come out to the house and assess the problem. I was told by the VP that these were the right windows and if I did not accept them, he would put a lien on my home. If one builds the frame around the window large enough, it can make these small windows fit. However, very little light would enter my basement. These windows are unacceptable and Window World of Newburgh has horrible customer service. I would be very concerned having anything installed from this company in the future, based on how they handle customer complaints.
In regards to the national franchise, all they cared about was that 9 windows were ordered. They did not care that these windows were the wrong size, as per Window World of Newburgh's own installer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] has been trying to cheat us out of money owed for numerous months. Customer owes us $950.00. Customer signed original contracted on 7-**-15. She then revised contract on 7-**-15. Customer is refusing to pay on new contract that stone was removed and more siding was added. We have been...
attempting to collect money owed for months.Customer payed job by check but financed the window part of her job. Customer attempted to wrongly charge back her financing to get more money back on her siding. Per our contract we have performed all parts and need balance paid complete. If customer wants to continue trying to make us look bad or not paying balance we will press charges and have our lawyer handle. When customer losses one battle she moves on. She lost battle with finance company now she is going to Revdex.com. This complaint should be thrown out and erased from system it has no merit. Patrick B[redacted]Operation Manager
Please refer to attached contract. I spoke to customer on day of install and never promised new windows. Customer was expecting us to cut 3" of concrete out of wall to make windows bigger. No where on this contract does it say we will be making openings bigger. Customer refused install on 9 hopper...
windows. Since they were not paying there balance of contract customer was put into collections for balance. All windows were measured correctly. Customer even contacted our corporate office and was unhappy with that result. Customer is trying to make us look bad any way possible. Customer needs to pay balance of bill for which he has been placed into collections for.
No compensation will be given it was a mistake. If you had a savings account with interest you would be lucky if it collect $1. Lets be realistic we made a mistake and we fixed it.
We have serviced many of complainants from customer in the past year. As for the door we serviced it last week and placed a brand new weatherstripping on entry door. Customers refused to sign completion certificate because husband was not present. It seems no mater what we do this customer will not...
be happy. The door has been fixed by our tech the job has been finished.Patrick M. B[redacted]Operations ManagerWindow World
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After talking with [redacted], who is the general manager at Window World, he sent installers...
to my house the next morning and they repaired the gutter. It was unfortunate that I had to file a complaint, but Window World, in the end corrected the issue and I no longer have a complaint about them. Thank you Window World.
Sincerely,
[redacted]
[redacted] I am sorry your husband is dealing with a bad back. Unfortunately the window was measured, ordered and is ready for install. At this point the only way to cancel order is we would keep your deposit for $315 to cover expenses of window and time and we then would cancel the contract. At...
this point we can not refund any money since window is in. I am sorry but that is all that can be done. Please let us know how you would like us to proceed. Patrick B[redacted]Operations Manager
We have attempted to service windows twice and both times customer was unavailable or canceled appointment. Customer was told to contact office to set up a time that she would be home during the day. If customer wants service done she just needs to call office and we will schedule her...
again. Patrick B[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Business did not address the issue of why they feel they can charge me more than my deposit for the windows since in the contract they are $956. I also feel you can not tell me when to stop contacting the Revdex.com. There are many complaints about [redacted] and the way he treats people.Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As stated in our original response we have done everything to rectify this issue. I have had people present with me each time I was on call with customers to verify our side of complaint. Customer has also threatened us with lawyer so there should be no more involvement with Revdex.com or us until lawyer contacts us. Thanks you for your time,Patrick B[redacted]WWHV
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, the document that Patrick Brooks, Operations Manager of Window World, submitted as proof that the stone was cancelled, does not confirm the cancellation of the stone at all. In fact, it confirms what I have said all along "No stone... Customer is getting contractor to do work on area.....only vinyl siding for now". This proof confirms that the stone was never cancelled, only delayed because work was being done on that area of the house. However, this was written in July and by the time Window World began their work in October, the work on the porch was long completed. There was no reason for delay of stone at all. I called Christopher L[redacted], Window World Salesman, many times in July and August to let him know that work was completed.
Secondly, Patrick B[redacted] ,Window World Operations Manager, was willing to adjust his records to reflect the fact I no longer owe him for gutters that Window World never installed and that I paid another company to install.Sadly, regarding my Revdex.com complaint about $960 that I paid Window World for decorative stone and never received, the completion certificate that was submitted by Patrick Brooks says that I never received the stone and that the gutters were never installed, just as I am stating. It is sad that Patrick Brooks, Operations Manager of Window World, was not willing to see the truth about the stone and offer some kind of adjustment to the billing of $960 that was never cancelled, delivered or installed. We remain unable to settle this claim.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
August *, 2015In reference to Revdex.com Complaint #[redacted], I provide thefollowing response to Window World Patrick B[redacted]’ response to our originalcomplaint.Mr. B[redacted] claims all of our complaints have been satisfiedand that he will never be able to make us happy. This is not true.As per the attached documents, you will notice that we havenot been happy with Window World since day 1 and have even had to reach out to[redacted] to stop payment until all complaints were satisfied. We signed the original contract on July *,2014 with the promise that work would start in August of 2014 and did not get afirst visit from the company until November, 2014. This occurred only because we complainedabout the company on their [redacted] page and got the attention of theircorporate office. Most of the complaintswere only satisfied after we wrote to [redacted] and they responded with not satisfyingpayment until our list was satisfied.From day 1, we never received a visit from Mr. B[redacted] and wesoon found out that we, the customer, needed to take on the job as projectmanager with the subcontractors that Window World hired. This was difficult to do as most times, thesubcontractors did not speak English and we had to communicate our complaintsto the office, and Mr. B[redacted] never returned our phone calls.My wife refused to sign the completion certificate becausethe project manager, her husband, was not on site and after she communicatedonce again, both to Mr. B[redacted]’ office and to the subcontractor that the faultyinstallation of the weather stripping was not complete, there was still nosatisfaction. Please refer to theattachment titled “band aid” to view the ongoing issue. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I questioned the salesman regarding the cement holding the old windows in place, he stated that the cement was going to have to be chipped away to take out the old windows. The $50 charge per window for repair was what I was told was going to cover the cost of taking away this small piece of cement holding the window in place. However, on the day of install, his installer was the one who stated the windows were too small, even with the cement. We did not tell company we would not accept delivery, his installer told the [redacted] that these were not the right size. This [redacted] talked to my wife and apologized. Again, the bay window was measured wrong, also. It took his installers all day just to install the bay window because it was measured so poorly. I was appalled when a few days later, the VP insisted these were the right windows. Not once after this occurred did the company come out to the house and assess the problem. I was told by the VP that these were the right windows and if I did not accept them, he would put a lien on my home. If one builds the frame around the window large enough, it can make these small windows fit. However, very little light would enter my basement. These windows are unacceptable and Window World of Newburgh has horrible customer service. I would be very concerned having anything installed from this company in the future, based on how they handle customer complaints.
In regards to the national franchise, all they cared about was that 9 windows were ordered. They did not care that these windows were the wrong size, as per Window World of Newburgh's own installer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] has been trying to cheat us out of money owed for numerous months. Customer owes us $950.00. Customer signed original contracted on 7-**-15. She then revised contract on 7-**-15. Customer is refusing to pay on new contract that stone was removed and more siding was added. We have been...
attempting to collect money owed for months.Customer payed job by check but financed the window part of her job. Customer attempted to wrongly charge back her financing to get more money back on her siding. Per our contract we have performed all parts and need balance paid complete. If customer wants to continue trying to make us look bad or not paying balance we will press charges and have our lawyer handle. When customer losses one battle she moves on. She lost battle with finance company now she is going to Revdex.com. This complaint should be thrown out and erased from system it has no merit. Patrick B[redacted]Operation Manager
Please refer to attached contract. I spoke to customer on day of install and never promised new windows. Customer was expecting us to cut 3" of concrete out of wall to make windows bigger. No where on this contract does it say we will be making openings bigger. Customer refused install on 9 hopper...
windows. Since they were not paying there balance of contract customer was put into collections for balance. All windows were measured correctly. Customer even contacted our corporate office and was unhappy with that result. Customer is trying to make us look bad any way possible. Customer needs to pay balance of bill for which he has been placed into collections for.
No compensation will be given it was a mistake. If you had a savings account with interest you would be lucky if it collect $1. Lets be realistic we made a mistake and we fixed it.
We have serviced many of complainants from customer in the past year. As for the door we serviced it last week and placed a brand new weatherstripping on entry door. Customers refused to sign completion certificate because husband was not present. It seems no mater what we do this customer will not...
be happy. The door has been fixed by our tech the job has been finished.Patrick M. B[redacted]Operations ManagerWindow World
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After talking with [redacted], who is the general manager at Window World, he sent installers...
to my house the next morning and they repaired the gutter. It was unfortunate that I had to file a complaint, but Window World, in the end corrected the issue and I no longer have a complaint about them. Thank you Window World.
Sincerely,
[redacted]
[redacted] I am sorry your husband is dealing with a bad back. Unfortunately the window was measured, ordered and is ready for install. At this point the only way to cancel order is we would keep your deposit for $315 to cover expenses of window and time and we then would cancel the contract. At...
this point we can not refund any money since window is in. I am sorry but that is all that can be done. Please let us know how you would like us to proceed. Patrick B[redacted]Operations Manager