Company failed to honor frame structure 5yr warranty on collapsed outdoor table and chair citing damage from snow disqualifiesSnow isn't warranty ex
From: ***@verizon.net
Date: Apr 4, 1:41:PM
Subject: Fwd: RE: RE: RE: ***- Re: Warranty Claim
To: ***@kettlerusa.com
Hello ***,
Below is ***'s responseProbably a discount off list which is just smokeYou can understand why I am upsetOf note, when I first called your company another rep told me after looking up the table that the leg section was replaceable and the one chair
On another note Snow was not listedActs of God are defined as:
Act of God
A natural catastrophe which no one can prevent such as an earthquake, a tidal wave, a volcanic eruption, or a tornadoActs of God are significant for two reasons: 1) for the havoc and damage they wreak, and 2) because often contracts state that "acts of God" are an excuse for delay or failure to fulfill a commitment or to complete a constr
Kettler Spinner bike was broken under warrantyComplete service was not provided
I purchased Kettler Giro GT spinner bike from Costco on September 13, (Serial number is XXXXXXX YXXX XXXX)The spinner broke in August I reached out to Kettler Parts on September 7, 2017, by email (reference numbers attached to the emails XXXXXX/XXXXXX)I communicated with *** ** and *** *** and then with *** **
After a long series of emails, where I sent the detailed description of the problem, as well as videos and pictures, Kettler service team sent out several parts to me
My major complaint is about the fact that Kettler did not send the technician to fix the spinner*** ** referred to a warranty policy, in which labor is provided only for monthsBut this was not mentioned anywhere when I bought the spinnerIn fact, the warranty mentioned was "years residential warranty"
When I complained about this to ***, she pointed to a website which mentioned this p
Company failed to honor frame structure 5yr warranty on collapsed outdoor table and chair citing damage from snow disqualifiesSnow isn't warranty ex
From: ***@verizon.net
Date: Apr 4, 1:41:PM
Subject: Fwd: RE: RE: RE: ***- Re: Warranty Claim
To: ***@kettlerusa.com
Hello ***,
Below is ***'s responseProbably a discount off list which is just smokeYou can understand why I am upsetOf note, when I first called your company another rep told me after looking up the table that the leg section was replaceable and the one chair
On another note Snow was not listedActs of God are defined as:
Act of God
A natural catastrophe which no one can prevent such as an earthquake, a tidal wave, a volcanic eruption, or a tornadoActs of God are significant for two reasons: 1) for the havoc and damage they wreak, and 2) because often contracts state that "acts of God" are an excuse for delay or failure to fulfill a commitment or to complete a constr
Kettler Spinner bike was broken under warrantyComplete service was not provided
I purchased Kettler Giro GT spinner bike from Costco on September 13, (Serial number is XXXXXXX YXXX XXXX)The spinner broke in August I reached out to Kettler Parts on September 7, 2017, by email (reference numbers attached to the emails XXXXXX/XXXXXX)I communicated with *** ** and *** *** and then with *** **
After a long series of emails, where I sent the detailed description of the problem, as well as videos and pictures, Kettler service team sent out several parts to me
My major complaint is about the fact that Kettler did not send the technician to fix the spinner*** ** referred to a warranty policy, in which labor is provided only for monthsBut this was not mentioned anywhere when I bought the spinnerIn fact, the warranty mentioned was "years residential warranty"
When I complained about this to ***, she pointed to a website which mentioned this p