Canary

I informed the customer that because the devices were purchased from a third party retailer, that they fell outside our return and refund policy which is only for devices purchased directly through our web storeHowever, I also informed the customer that some of the issues she is experiencing are not and that I would be happy to replace her devices under our warrantyWe are working together to make sure these issues do not persist

Revdex.com:At this time, I have not been contacted by Canary Connect Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Canary Connect Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

[redacted] first contacted Canary in October with issues regarding the geofencing feature of his deviceHe spoke with several customer support agents to address his problem, but has continued to have issues [redacted] requested a refund from us, but we informed him we are unable to refund him for this purchase as his Canary devices were not purchased directly from us, but from one of Canary’s retail partners On December [redacted] asked that instead of a refund we continue to work towards resolving his geofencing issues, and he is currently working with one of our senior customer support agents to help him resolve his issue -Canary

Revdex.com:At this time, I have not been contacted by Canary Connect Incregarding complaint ID [redacted] .Sincerely, [redacted] **

Revdex.com:At this time, I have not been contacted by Canary Connect Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Canary Connect Incregarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Canary Connect Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Canary basically offered a pathetic "apology" and 25% discount on the service they forced upon the
customers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID ***Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID ***Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID [redacted]. Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Canary Connect Inc. regarding complaint ID [redacted].Sincerely,[redacted]