Candlewood Suites

To whom it may concern,Please could you close this case as I have issued a full refund to the customer as requested and have contacted said customer informing her of the refundI have tried without success to input this information into the website and have also contacted the Revdex.com via telephone
Please feel free to contact me if you have any further questions regarding this matter.*** ***Portland Hotel & Suites*** *** **,***, ME ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: what he said is not truewhen I went in to book the hotel the gentlemen by the name of howard told me to my face that I could have parties and I said okay good because thats what I wanted to doHe gave me the price I paid and that was thatWhen Lee L*** told me that we had to leave everyone packed, he had already called the police so I waited for the officer to get there so I could see what to do to get my money back and he told me what to do I waited for proof of me being there and again I asked the manager who kicked me out and who was also off duty how I could go about getting my money back and he said I couldn't in front of the officer
Regards,
*** ***

Customer had over people in a room which is against our occupancy guidelines Customer was never given the ok to have a party in the room When asked to pay the fee for her extra guest customer refused which led to her being asked to leave the property After refusing to
leave police had to be called to escort her off property

October 19, 2015Revdex.comBryant Woods SouthAmherst, NY 14228To Whom It May Concern:RE: *** *** ComplaintID# *** ***I am responding to the recent complaint by *** *** *** was originally charged for a no show charge - for a reservation that
he made for the night of October 5th• He called and left me a voice message on October 8th regarding his chargeI was unable to return his call until Monday October 12thAt that time he stated he never made the reservation - which I knew was not accurate because I was at the front desk when he confirmed his reservation with the front desk agentHowever I told him I would reverse his charge this time but in the future the no show charge would be applied. On Oct 12th I reversed his charges on his cardSometimes it takes up to hours to for a credit to process which *** *** was advised.I am not sure why he continues to involve other agencies when the situation was addressed and rectifiedIf you have further questions or concerns please do not hesitate to contact me. Sincerely,Andrea S***, CHAGeneral Manager

3/16/ I was called on the phone by a man from a automobile warranty company called Driver's ProtectionHe had information about my car and said my repair contract was expiring and offered me a new contractHe said he was the person who sold me my first contractI made a $down paymentThe total amount would be $3,3/29/A letter was mailed to me from "a payment company that processes payments for customers who purchase vehicle service contracts for their automobiles." I had two concurrent accountsI called them and cancelled the 2nd contract with them4/9/I called the salesman of Driver's Protection to cancel the 2nd contact and ask for my down payment backHe gave me a spiel and he would not let me cancel He just kept talking until I was worn outI got off the phone with nothing settled4/16/ I called againHe wanted to know why, and I lied to get them off me; I said I was buying a new carThat didn't helpHe started his repetitive spiels to

I apologize for the delay in taking care of your concerns.  We fully intend to take care of the spindles but the rain has put us behind on getting decks built for home closings.  We are starting to get caught up and will be there within the next 2 weeks.  If you do not see resolution...

by July 7 please reach out to me directly.  859-991-1567Thank you Amber [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please note that all guests at the Candlewood Suites - Phoenix hotel (the “Hotel”) are considered transient and not tenants.  This information is clearly stated on the Hotel guest registration cards that are signed by every guest, including Ms. [redacted], whose copies are attached. ...

The Hotel did not enter any form of lease with Ms. [redacted].  Additionally, the Hotel was never aware that Ms. [redacted] had a disability, and Ms. [redacted] did not request an ADA-compliant room at any point during her stay.  The Hotel has solid documentation as well as witnesses that can confirm that the reason for Ms. [redacted]’s departure was wholly unrelated to her having a disability and accordingly denies her allegations. Ms. [redacted] was a transient hotel guest in room 217, which is the standard studio suite room type on the second floor.  Ms. [redacted]’s original reservation had a check-in date of June 3, 2015 for seven nights.  Ms. [redacted] then extended this reservation by a day or two at a time through to her check-out date of October 13, 2015. During this period, Hotel management explained to her on a regular basis that there was a possibility that it may not be possible to extend her stay on a day-to-day basis because the Hotel was running high occupancy, and the Hotel asked her a number of times if she would like to extend her stay for more than a couple of days at a time, but she did not accept this offer. Until the day of her check-out, this was not an issue because there would be a cancellation by another guest on the days that the Hotel had been fully booked. Attached is a copy of a report showing Ms. [redacted]’s initial reservation dates and said extensions.  On October 13, 2015, the Hotel informed her as early as possible in the morning that it would not be able to extend her reservation any longer unless there was a cancellation of another guest’s reservation.  As Hotel did not receive such a cancellation, Hotel management informed Ms. [redacted] that she would have to check out that day due to non-availability of a guest room.  Ms. [redacted] was offered a late checkout with no additional fees.  Hotel management was made aware that she found another place to stay prior to her departure and was unaware at the time of Ms. [redacted]’s check-out that there were any other outstanding issues concerning her stay.  Ms. [redacted] is currently staying at the Extended Stay America hotel, which is directly next door to the Hotel. Attached:Registration cards along with all documentation regarding changes to reservation end dates. Thank you,[redacted]

Good Afternoon [redacted]!
sans-serif;">I reached  out to Mr. [redacted] and refunded his money for the night. 
In addition we had the room deep cleaned by housekeeping and fully inspected by maintenance. No mold or any other bacteria were found in the room.
Last week the health department came to inspect the room. They found no traces in the room upon inspection.
Please let me know if you need anything else.
Laura G[redacted] | General Manager
Candlewood Suites Richmond South

Customer had over 20 people in a room which is against our occupancy guidelines.  Customer was never given the ok to have a party in the room.   When asked to pay the fee for her extra guest customer refused which led to her being asked to leave the property.  After refusing to leave...

police had to be called to escort her off property.

I have spoken with Ms S[redacted] and deeply apologized for the mishap and inconvenience.  I informed her that she was only charged one night room and tax and that we would be more than happy to refund that amount to the card that was on file.Immediately, I refunded that amount to her card and...

forwarded the email with the refunded amount.Ms S[redacted] responded back in appreciation.Janel P[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
With regards to complaint ID [redacted], I have spoken directly with management at the hotel and have received the refund in full.  The refund fully resolves part 1 of my complaint.  The attached message from management indicates that the room has been cleaned and inspected by the health department. I accept this claim to be satisfactory as a resolution to part 2 of my complaint.  If future correspondence determines otherwise that the health departments inspection was unsatisfactory I can get back to you at: [redacted].Thank you for your assistance in this matter.
Regards,
[redacted]

Thank you for the phone call.  I have read the response from the business.  The charge has been refunded though I do not think the written response address the condition of charging me after I cancelled the reservation within an hour after I made the reservation and was initially charged.  They are doomed to repeat the mistake, with someone else.  I have received a refund of all money and am satisfied with that response.

As a hotel, we require a credit card from all arriving guests at check in. We place a authorization hold on all guest credit cards at check in for room and tax plus incidentals as a security deposit. Upon check out we do release this hold (not to be mistaken with a charge) if there are no additional...

charges to the room. For this guest, I show they did not have any additional charges and the hold was released at check out. I have attached a copy of our sign that is at our front desk for all guests to see explaining the hold. Our system does release the hold immediately at check out. The card holder's bank can hold the funds for up to 10 business days. I did reach out to the guest via email as stated to do and have not had a response back from them. I explained just what I have explained in this response. Please let me know if additional information is needed.

We have attempted to contact Ms. [redacted] via phone and email to resolve the complaint that was submitted. All authorizations were released from the hotel side the day that she checked out. Authorizations can take up to 14 business days depending on the guests card. Please see below where we have...

copied the email that was sent to Ms. [redacted]. Ms. [redacted], Good morning I would like to start off by apologizing for any inconvenience you experienced while staying at the Candlewood Suites Radcliff/Ft. Knox. When a guest checks in we authorize one nights room and tax and $25 incidentals. Since your reservation was for two nights the following night we authorized for the rest of your stay. When you checked out we then took payment and at midnight that night our audit released any holds left on the card. Once it is released it could take up to 14 business days for you to see the funds back on your account depending on the bank and or credit card company that you use. I hope that this email has helped clear some things up and please do not hesitate to give me a call at ###-###-#### if you have any questions. We value all of our guests and their feedback in order to better serve you in the future. Sincerely,As of 12/21/16 Ms. [redacted] has not returned our call or responded to the email that was sent to her. [redacted] Operations Manager Candlewood Suites® | 40 Bourbon St, Radcliff, KY 40160 Phone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]   As of 12/21/16 Ms. [redacted] has not returned our call or responded to the email that was sent to her.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:With regards to complaint ID [redacted], I have spoken directly with management at the hotel and have received the refund in full.  The refund fully resolves part 1 of my complaint.  The attached message from management indicates that the room has been cleaned and inspected by the health department. I accept this claim to be satisfactory as a resolution to part 2 of my complaint.  If future correspondence determines otherwise that the health departments inspection was unsatisfactory I can get back to you at: [redacted].
Thank you for your assistance in this matter.
Regards,
[redacted]

The policy of 3rd party bookings is they are non refundable unless the hotel and the 3rd party agrees.  If you book a room and do not show or leave early that is the chance the guest takes.  [redacted] was advised to call [redacted].  To my knowledge he didn't.  When he called...

here the Front Desk Agent told him to call [redacted].  He said he was going to come down here and kill us all and he was cursing and yelling at her.  Hotels do not give our receipts when a reservation is booked under a 3rd party. If you need anything else from me let me know or if you need to talk to the front desk agent.[redacted]General Manager

Hello,
The response from the Candlewood Suite is not accurate. When I checked out the hotel on Friday 02Oct2015 Ms S[redacted] was not onsite at 7 AM when I checked out nor did I make a return reservation which she stated that I did. To validity to the fact that I did not make another reservation for this hotel is that I moved into an apartment in [redacted] on Monday the 5th of October. So why would I make a reservation at her hotel? Anyways, I was refunded the money from the charge and will not do business that location in the future.
Thanks

Our 9 yo son has attended classes at Hollywood Access for about 1.5 years. During the course of his training, he has significantly improved his poise, presentation style, speaking ability, memorization skills and confidence.

We believe that Hollywood Access is a good school teaching important "life skills" and along the way may provide an opportunity for our son to do some acting. If he never acts, my wife and I are confident that the confidence, presentation skills and acting abilities that he develops through this program are well worth the fees charged. And if he does get some acting gigs, all the better.

We did not go into this expecting that our son would be placed in a commercial or acting job. No one can promise that and be honest. Instead we see this as an opportunity to give our son some skills that he will not learn in any other structured forum; skills that will help him be successful throughout his life.

My party of 4, which consisted of my asthmatic grandmother, stayed at Candlewood Suites in New Bern,N.C. I agreed to a $25 hold on my card as a standard room credit and my party & myself was well aware of the $125 smoking penalty. Upon check out- the front desk clerk stated there were no problems and the $25 credit hold will be released in 3-5 business days. I checked my account later that afternoon and found there was a $125 hold against my acct. When I called to inquire about the charge, the very rude front desk clerk stated she was advised by the first shift manager that the room "smelled like smoke" and "there were cigarette butts left in ashtrays and all around the room" she stated she personally went to the room to take pictures and she smelled the smoke. I stated that was impossible. no one smoked in the room and explained my grandmother cannot be around smoke, nor can she smell smoke due to her asthma. Then questioned, if this is a smoke free facility- how can there be ashtrays in the room? She quickly changed her statement and then stated the maid found cigarettes all over the room. (lie#2- we cleaned up after ourselves- we did not leave a mess). I asked for the pictures and she stated they were for management to see & I could not see them. She then abruptly transferred me to a V/M. After an hour of not having my call returned, I called back to speak to a manager & was told that there wasn't a mngr on staff on Sun & would not be until Mon (lie#3). I also checked other reviews on this establishment & found similar, if not the same, complaints about being falsely accused of smoking and paying penalty charges. On Monday, I s/w the manager of the establishment. Again, I explained my grandmother's medical condition and explained no one smoked in the room. I had him send the pictures that the front desk clerk claimed she had taken. The picture was of a broken, not smoked/lit, cigarette on the floor. when I asked if the cigarette was lit- he stated he wasn't sure, but would ask the maid.Product_Or_Service: king suite room [redacted]Desired SettlementThe manager offered to refund half of the $125 smoking penalty. However, I want a full refund. It's not a coincidence that there were other reviews with similar and same instances whereas penalty charges and false accusations of smoking in the room happened. not sure if this is some type of embezzlement scam, but it's not fair what this establishment is doing to their patrons.Business Response We are 100% Nonsmoking facility, to respect all our patrons we do not allow smoking in our rooms. There is a penalty if it occurs. We have upgraded this guest with One King bedroom suite. In spite of being told and signed the registration form; Guest happened to smoke in the room with 2 other friends which hotel was not aware of !!As a one-time courtesy hotel refunded part of it.