Canvas Beauty Brand Reviews (%countItem)
Canvas Beauty Brand Rating
Address: 4820 Commercial Dr NW, Huntsville, Alabama, United States, 35816-2206
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www.canvasgirlbeautybar.com
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I placed an order on March 31, 2020. I was sent a tracking number to follow package. After two weeks I contact Canavas Beauty and sent them my first tracking number. The customer service rep said they had trouble placing the address. So I told the that it was Northlawn ST. So she said they would ship it out. That was two weeks after the 31. So I have a second tracking number and every time I check its say waiting on package to ship. I have reached out several times by email and Facebook. No response. At this time I do not want the product but my money return. I care not to do business with a company like this anymore. If you could help me out I would greatly appreciate it.
First email was sent on April 1, 202 saying it was on it way.
Sent an email on April 7 asking for the status of my package .
Received an email saying it was be shipped out on April 8, 2020. Tacking number is XXXXXXXXXXXXXXXXXXXXXX
Still to this day the post office is waiting on the package.
No one will respond to my emails.
Refund
The customer's CBB Order, #XXXXXX, placed on March 31, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The BOOSTER Kit). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time. We anticipate shipping all orders with the follicle booster product within the next 2-3 days.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have email the company several time, reached out on social media, an they have never once replied to me. Until I contacted the Revdex.com. This is unacceptable and another month of waiting for product is for surely not acceptable. There is no mentioned of any product delay on their social media page. It customers who ordered the same package as I have who have received their product. I don't want their product. I want a refund.
Ordered never received anything reached out no response no tracking number no nothing
Problem dste:05/13/2020
Purchase date:05/01/2020
Order num:XXXXXX
Payment amount 133.96
I reached out to them trying to see if there was a tracking number or anything that can go with my order because they said it would be 7 business days. Well it's been since may 1st and I'm still waiting. Ik corona has a lot of stuff delayed but I've had plenty of packages come either on time or maybe be a day off but I don't think I even have a package coming. They took my $$ and ran because customer service never emailed me back with any information of my products, tracking number or nothing. Very rude. At this point I want a refund terrible business practice. At this point I want my money back because I shouldn't have to wait this long for hair products I could've just took the money I spent there and went to Walmart 3 times cheaper.
I would like a refund or my product and I want a credit towards my next order if I decide to return
The customer's CBB Order, #XXXXXX, placed on May 1, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The PINK Kit). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time. We anticipate shipping all orders with the follicle booster product within the next 2-3 days.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she ACCEPTED the response from the business.)
They need to have something to let the customers know about that instead of just not saying anything. I know it says shipping would be delayed but I didn't know it would be almost 3 weeks also the email that says the order is on the way if it's not really on the way it shouldn't be sent I just think that they should reach out more to the customers especially when you're paying a high amount of money
Order not received and no contact from company it has been over 10 days.
placed online order for $132.20 on 4-30-20 requested info X3 sent to arrive app no info listed called # it rings and hangs up! I placed online order for $132.20 on 4-30-20 requested info X3 sent to arrive app which would cost me.I sent a email.......this was the response. Hi! Kelsey here, head of customer service. This email address is currently unavailable. Please send all emails regarding questions, order statuses, or orders to ***@canvasbeautybrand.com If you have sent a message to this email in the past and have not received a reply we truly apologize. Please re-send the message to the correct email listed above. Thank you and we look forward to servicing you! I called # it rings and hangs up. I sent email to the address in reply still no reply. It is now May 12, I have no order! No response from the company at all! I either want my products within the next few days, or a refund.
My items purchased shipped, or a refund in a timely manner.
The customer's CBB Order, #XXXXXX, placed on April 30, 2020, was delivered on May 22, 2020. Please note that this shipment was delayed due to backordered follicle booster and/or argan oil products. We sincerely apologize for the delay due to these products selling out much faster than replenishment capability at this time.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
Unprofessional with communication and problem resolution.
I placed my order for their hair products totalling $81.11 after applying discount on April18, 2020. On April 20, 2020 I was sent an email notifying me that my order has been shipped. There was no tracking number or shipping information attached to the email. I waited to see if my order would have been delivered but with no avail. I contacted the company via email and was responded by a general computer generated response with an additional email address for inquiries or information. I followed suit and contacted them via (***@canvasbeautybrand.com) to date I have not gotten a response nor my shipment. They didn't hesitate to take the money out of my account therefore they shouldn't hesitate to have my products shipped to me on a timely basis or at the least communicate with me if there were any issues that arouse. I want back my money with immediate effect or the products that I've ordered. You guys are very unprofessional and unethical and should not be conducting a business to satisfy the public.
I want a refund or my shipment.
The customer's CBB Order, #XXXXXX, placed on April 18, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The BOOSTER Set). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time. We anticipate shipping all orders with the follicle booster product within the next 2-3 days.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
Never received products or returned emails.
I ordered $198.00 worth products on April 18 and Canvas Beauty took the money out of my account April 20th. I have emailed and tried calling and tried messaging on Facebook messenger and still haven't received anything back. It's been almost a month and nothing.. I do not want to do business with them I just demand my money back. Asap
I want a refund not the products.
The customer's CBB Order, #XXXXXX, placed on April 18, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The Pink Kit). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time. We anticipate shipping all orders with the follicle booster product within the next 2-3 days.
We hope that this serves to positively conclude this matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
I just feel that I should have been aware of the back order. And since I tried to reach out and it's almost been a month I would just prefer to get my money back
placed a order on April 20. On 8 May sent a email to get a status. Order was not ship with reason valid until 8 May, pass the 7-10 day process time.
I placed a order on April 20. On 8 May sent a email to get a status. Come to find out my Order was never ship with until 8 May, passed the 7-10 day processing time as advertised on the website. Sent a email on the issue and never received a response or explanation why my order wasn't shipped until after I inquired about it. I feel like had I not sent a email to get order update, my order wouldn't have been processed. Order number is XXXXXX
For the inconvenience and lack of communication, a store credit should be provided by the company.
The customer's CBB Order, #XXXXXX, placed on April 20, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The Pink Kit). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time. We anticipate shipping all orders with the follicle booster product within the next 2-3 days.
We hope that this serves to positively conclude this matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
Wish there was a negative star option. I had to request my credit union file a dispute to get my money back $146.00 after the 10% discount code and this was my first order and LAST ORDER!!!
ordered 4/19/20
Emailed for shipping update 4/28/20
Same day received a generic reply that my email was received
Called their company 4/28/20 extremely long hold time with very unprofessional hold music just to be greeted by a rude customer service representative who said it's just day 6 wait til day 10!
On day 12 I forwarded the same email from 4/28 asking for shipping update still no reply!
Almost a month later NO products
Thank goodness for an excellent credit union who got my money back.
Refunded this morning and still no apology from this company. I swear I could have been emailed a list of ingredients and mixing instructions and produced a batch of serum, follicle booster, shampoo and conditioner faster than this company communicates or ships. BUYER BEWARE, DON'T WASTE YOUR TIME OR MONEY. NO COMPANY IN THE YEAR 2020 SHOULD BE SELLING ANYTHING WITHOUT A 5 DAY OR LESS FULFILLMENT STRUCTURE. I am convinced the Facebook, IG and other social media post must be paid spokespeople or something bc this was shear ridiculous. Yes, I'd read the harsh reviews and wanted to give this black owned company the benefit of the doubt unfortunately the reviews were indeed fair warning!
My order from 4-20-2020 has not been shipped and I have asked that the order be cancelled. I have sent several messages and calls with no response.
I spoke to someone on the 20th of April when I initially placed the order and was advised that the order would be shipped in 7-10 business days and a tracking number would be provided. I have emailed several times since then because they have charged my card but yet my product has not been shipped nor received. It has been 21 days since my order and 15 business days. I have called their customer service several times and have sent multiple emails with no response other than an automated message that advised that my email would be reviewed by the support staff. That last response from them was on the 30th of April.
I spent $120.56 on order#XXXXXX
I just would like for them to refund my money because the item was not shipped nor received in the timeframe that they provided and what it shown on their website. I have upheld my end of the "contract" by paying for the merchandise upfront and the company has not upheld their end by providing the merchandise. There was and has not been any communication written or verbal that indicates that there are any delays for shipping or production due to COVID-19.
The customer's CBB Order, #XXXXXX, placed on April 20, 2020, was shipped today. Please note that this shipment was delayed due to back ordered follicle booster product (part of The Pink Kit). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time.
We hope that this serves to positively conclude this matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
As previously explained, this merchant refuses to have any type of direct communication. They also advised upon ordering that a tracking number would be provided when the order shipped. We are now 3 days beyond their response and still no tracking number. They also refuse to respond to any communication from me.
I want my money REFUNDED immediately. They did NOT uphold their end of the agreement of shipping within 7-10 business days of the order, which still hasn't happened. This was stated on the website and also verbally from a representative that answered the day that I placed the order. It is not good enough to blame their lack of communication or anything else on COVID-19. They are located within the continental U.S. and have access to phones, email, and every shipper has access to shipping companies tracking numbers as soon as an order is set for shipping.
They have clearly provided a blanketed email, which I do NOT accept. I want my money back immediately.
Longer delivery process then expected no response to emails but one weeks later concerning my address
On 4/23 I placed an order of the amount of 163.95, which was paid by card. that same night I reached out because I entered some wrong information. It took them an entire week to contact me by then I've already called and got it fixed. I'm response to that email I asked the status of my order and still have yet to get a reply. I'm very understanding of long shipping process. But The communication with them isn't the best. And it makes it to be bad business I was Nervous to try them out in the first place Cause I found them on Instagram and Instagram is full of scammers. Right now I'm feeling as my money got stolen and I shopped with scammers. With the way they are doing they shouldn't take payment until they ship the product that would be more secure for us customers
I would like to receive a refund and try my luck else where I ordered face products from a different company and I received the product within 3 days it actually shipped the next day. Maybe they have more experience when i comes to doing business. A refund will do me good. I cant stand to wait any longer. I'm trying to grow my hair out
The customer's CBB Order, #XXXXXX, placed on April 23, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The Pink Kit). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time. We anticipate shipping all orders with the follicle booster product within the next three days.
We hope that this serves to positively conclude this matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
Not once have that been communicated to me. Yes it's understandable that things get sold out but you all should have communicated that to me not when it gets to this point. Each time I asked for an status of my order I was told I would know soon. Now it's 3 days how do I know that's for sure. I'm over the waiting process. The lack of communication along with the drastic ship time has turned me away. I'm still waiting on response from an email days ago.. could have been said there
May I please be issued a refund. I placed my order on the 23rd of april it is literally going on a month and I still have not gotten a shipping notice even though you all said it was expected to ship in the next 3 days. And the. You guys don't ship on weekends. All I'd like is a refund. I do not wish to support bad business. Had I not made this report I would still be waiting on a response sent on the 11th to you all through email and you all should really consider figuring out a way to send order updates to avoid situations like this but I didn't see much negative reviews till after the fact and here I am having same issues as several other people. Are you all even trying to solve the problem?
The customer's CBB Order, #XXXXXX, placed on April 23, 2020, was delivered on May 23, 2020. Please note that this shipment was delayed due to backordered follicle booster and/or argan oil products. We sincerely apologize for the delay due to these products selling out much faster than replenishment capability at this time.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for a refund that's what I would have preferred. A month in you tell me you're out of the product when it could have been communicated when you all found that out. I used the product and it dried my hair out. I had nothing positive out of my experience. I reached out through the Revdex.com because you all do not respond within a reasonable time and also for a refund but you all continued to ship the product after the fact. There was plenty of time for especially being that it was actually shipped a week later after receiving tracking code
not only am I submitting a delivery complaint, but also that this business is a fraud because there is no response to any message. CUSTOMER SERVICE!!
I have left messages requesting a response, or else I would like a refund. Send me my merchandise, reply to my emails, or refund me my money.
either provide my order, or refund my money for Order #XXXXXX. And dont send me any more emails about giving you a review for something that you've not even sent. SCAMMERS.
The customer's CBB Order, #XXXXXX, placed on April 26, 2020, was delivered on May 21, 2020. Please note that this shipment was delayed due to backordered follicle booster and/or argan oil products. We sincerely apologize for the delay due to these products selling out much faster than replenishment capability at this time.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
Hello,
Thank you for your response and help in this matter!
I do believe that your initial contact to this business and my response to their request to leave (negative) feedback for the product has yielded some results.
While I may never patron this company again, they DID in fact finally ship my order, and it has arrived in New Jersey.
I have no further requests for assistance at this time, and think that this case can be closed.
Bests
Unable to get a status on an order placed 4 weeks ago nor an answer to any of my communications; email and social media.
On April 19, I placed an order(#XXXXXX) for: Full Bloom HAIR FOLLICLE BOOSTER Ã? 1 $29.99 and the BOOSTER Set Ã? 1 $92.97. The total charge was $110.66.
On April 20, I placed an order(#XXXXXX) which has since been received.
On April 29, I placed an order( #XXXXXX) which I received a shipping notice on May 6.
To date I have yet received any additional information for my original order#XXXXXX placed on April 19. I have sent 2 emails and messaged twice on Facebook; still to date with no information. You cannot reach an actual person. Due to COVID, I fully understand delays. However, the lack of communication is unacceptable. I know that the order was received since it's been assigned an order number and I received a confirmation email.
When you call their number, the message advises you to chat with a representative online to bouq.com. Unfortunately, they do not provide the spelling; so this is obviously not the correct web address and there is no option on their canvasbeautybrand.com
I would appreciate my order being fulfilled promptly and an actual response from the company.
I would greatly appreciate being able to receive the product and a communication from the company for when I can expect to receive my product. If this is not possible, I want a full refund.
As related to the above matter, we offer the following response to the submitted complaint:
The customer's CBB Order, #XXXXXX, placed on April 29, 2020, was shipped on Friday, May 8, 2020; the USPS tracking number XXXXXXXXXXXXXXXXXXXXXX. Order #XXXXXX, placed on April 19, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The Booster Set). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response because it provides the information that I was seeking. Communication is key; the customer should be informed throughout the purchasing process; especially when there are delays. Had the company communicated that an item or two was back-ordered; this claim would never have been initiated.
Thank you Revdex.com for the prompt action and follow-up.
This product has something in it that put chemical burns in my scalp. For the last month I have used the entire line from shampoo to serum and I have had sorry popping up in my scalp and severe itching and burning. I will not be using this product which I spent about $70 or more for this set. It is going to the trash.
The product I ordered last month had not been delivered in the time frame published on the company's website.
On April 20, 2020 I made an order to this company through their website. I received an email stating order was received and that I would receive another email giving me a tracking number to my order once it had been processed. This action never occurred. Furthermore, the website stated that orders typically ships out in 7-10 business days, not including weekends and holidays. During this time frame, I should have receive my order on May 4, 2020. This did not happen. I sent an email to the link provided on their "contact us" page on May 5, 2020 and still have not received any response as of today, May 7, 2020. Additionally, I called their "customer care" phone number (which is a California number) and was on hold forever.
As stated in the email I sent to them, I would like for my package to be shipped out immediately, or receive a full refund.
The customer's CBB Order, #XXXXXX, placed on April 20, 2020, is scheduled to be delivered on May 15, 2020. The USPS Tracking Number for this order is XXXXXXXXXXXXXXXXXXXXXX. Please note that this shipment was delayed due to backordered follicle booster product. We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time.
I am extremely upset as I have yet to receive my order #XXXXXX. I paid over $130.00 for the product. The customer service line (XXX-XXX-XXXX) invalid.
Ordered Pink Kit x 1
Order Date: April 18, 2020
Order #: XXXXXX
Price: $133.96
Paid with Visa debit online.
Not able to confirm status of order or reach Customer Service line X-XXX-XXX-XXXX or email address: mailto:***@canvasbeautybrand.com.
I am seeking a refund. I do not want to do business with this company.
The customer's CBB Order, #XXXXXX, placed on April 18, 2020, was delivered on May 14, 2020. Please note that this shipment was delayed due to backordered follicle booster and/or argan oil products. We sincerely apologize for the delay due to these products selling out much faster than replenishment capability at this time.
This product is terrible I used it once and my hair started breaking off and falling out by comb and hand fulls. I am so upset these folks are scams
The product seems like it's some *** thrown together and bottled up. It took forever for me to receive it...an entire month. I am so upset and wish I could get my money back...as well as see that this organization is investigated. I see good reviews but my sister who understands these things told me that companies will have folks leave good reviews in order to counter bad reviews. This makes me sick because people get away with scamming people out of their money. Canvas you all need to be ashamed of yourselves. I you all are black you are part of the problems we have as a people.
Full refund
I made a purchase from this company canvas beauty brand on April 19 I waited 7 days to get shipping information and I received none I've reached out to them through email and phone and I get No response the email sends me a bogus reply I've trying reaching them through Facebook, instagram, messenger and still nothing and they have and in their policy no refund my problem with this company they don't respond and there is no way to reach them otherwise they have my money I will never order from them again.
Order_Number: #XXXXXX
Refund I prefer a refund however if I could get my purchase in a reasonable time that would be fine to also get and apology for there not being a response to customer complaint and to do better with how they respond to their customers.
The customer's CBB Order, #XXXXXX, placed on April 19, 2020, was delivered on May 16, 2020. Please note that this shipment was delayed due to backordered follicle booster and/or argan oil products. We sincerely apologize for the delay due to these products selling out much faster than replenishment capability at this time.
I made an online purchase on 4/19/2020, I have not received my product as promised it's been 15 days not and still no product or tracking info
I punched on 4/19/2020 products over $130.00, received an email stating I will receive my tracking info within 7 days. I have not received anything. On day 13 I emailed the company via the email like in the initial email I received and still there hasn't been any reply. I understand COVID-19 but we are 8 days beyond date I should have at least received tracking information. And someone should have responded to my email offering a method to resolve a client's complaint.
I am requesting the full order of product by 5/7/2020 or a fill refund of my money.
The customer's CBB Order, #XXXXXX, placed on April 14, 2020, is scheduled to be delivered on May 14, 2020. The USPS Tracking Number for this order is XXXXXXXXXXXXXXXXXXXXXX. Please note that this shipment was delayed due to backordered product. We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
The USPS confirmation I received most recently says that the package is still pending acceptance by the company (USPS) I am requesting to keep this case open until 5/15/20 to ensure that I actually receive the ordered product in full.
Service/Product possible SCAM
04/14 ordered product also requested call back on order, 04/15 I called 424.358.3082 also sent an email asking for call back on order, email kicked back email no good, at this point getting uneasy about online order because money came out of my account and still no return call or email, I called and email several times again with no reply. On 4/25 I get an email with tracking information XXXX XXXX, check status up to 05/04 package not received at post office. I called them and check status . Called Canvas again and advised they could not give me status of my order because their system down, told to call back later today or tomorrow 0505. Order XXXXXX conf 04/14 $154.33 withdrew from card account and cleared 04/14 called 424.358.3082, emailed canvasbeautybrand@gmail, also reached out via messenger on Facebook and still did not get a reply... I have been emailing calling and Facebook since 04/14 with no reply. I also kept copy of every attempt and even said to them on email a phone call could help. Online order, saw them on Facebook and Instagram, no reply or confirmation from anyone at this company. I will submit the many emails that has not received a reply back from attaching emails
At this point, I do not want to do business with Canvas, I do not want their product. Because to date it is no communication whether email or a phone call, there is no way to make this right! Customer service is many things but no communication is not a service, its a Disservice...most people have to look for social media to help in advertising business, but it can't just look good. Being raised on values, I can see that it is not about servicing your customers but about only $... i want to give my business to a company that can appreciate my business. Tbh... Canvas has treated me as though they are scammers, it may need to b looked into as a SCAM. I am checking into it outside of this complaint, I am sure its more to come, www, is open
The customer's CBB Order, #XXXXXX, placed on April 14, 2020, is scheduled to be delivered on May 14, 2020. The USPS Tracking Number for this order is XXXXXXXXXXXXXXXXXXXXXX. Please note that this shipment was delayed due to backordered Follicle Booster. We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because this was a matter your owner or customer service should have been communicated. In the service industry it is how business is successful and because I have sent 7 emails and called the Canvas number and was never replied to, I have those emails to prove they never replied 1 time and said product was backordered. For 4 weeks absolutely no reply to my emails I even reached out on messenger and never got a reply! Bad service, I honestly felt like I was being scammed. No their sorry reply doe not resolve my complaint.
I ordered on April 19th, my order still says confirmed. It's now May 3rd, there has been no response to my emails and the number last doesn't work.
I've emailed and tried calling, the phone number on the site doesn't work. They don't reply to emails as well. It was place on April 19th it's May 3rd now and it still says order confirmed. It hasn't shipped, there is no tracking number just nothing. At this point I think I'd rather get a refund and not even deal with the company again. This was my first order, definitely will be the last. I also will be unsubscribing from the advertising emails.
Send it now or refund my money if you can't hold up your end of the process.
The customer's CBB Order, #XXXXXX, placed on April 19, 2020, was delivered on May 15, 2020. Please note that this shipment was delayed due to backordered follicle booster and/or argan oil products. We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
Placed a order over 3 weeks ago and haven't received a email or item is not shipped. Called customer service and state it thanks 14 business days to g
Go receive order I paid with a credit card and I will be calling Monday to request a refund.
Delivery or good or my refund
The customer's CBB Order, #XXXXXX, placed on April 18, 2020, has not yet been shipped. Please note that this shipment was delayed due to backordered follicle booster product (part of The BOOSTER Set). We sincerely apologize for the delay due to this product selling out much faster than replenishment capability at this time. We anticipate shipping all orders with the follicle booster product within the next 2-3 days.
We hope that this serves to provide insight regarding this consumer matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
Shipping label created May 16, 2020 and still haven't left the warehouse.