Canvas Beauty Brand Reviews (%countItem)
Canvas Beauty Brand Rating
Address: 4820 Commercial Dr NW, Huntsville, Alabama, United States, 35816-2206
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www.canvasgirlbeautybar.com
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I too have not received my order yet. I wished that I had read the reviews regarding their customer service experience.
I ordered on 12/29. I received my tracking info on January 4th, stating that it was shipped. When checking tracking information, it states that a label has been made but no further movement. However the 29th of January was 4 weeks. It is now February and nothing. I'm beyond ***! I've reach out to this company on more than one occasion on all of their social media outlets, as well as the number that was provided here on her Revdex.com profile and nothing. Again like many people have stated on here, I completely understand if it was very overwhelming and the orders couldn't keep up with the supply. HOWEVER, as a business owner, communication is key. I've commented on plenty of her posts and notice that she only responds to those giving praises to her regarding her products. As an owner, you have to communicate with your customers whether good or bad. When I do email, I get this generic message regarding, "Oh please allow 10 business days for movement." Very unprofessional. I see everyone raving about her products which is what made me want to try it (ordered the starter set). However, the customer service part of her company is really making it much worse. Emails and replies should be responded in a timely manner. If there were too many orders, then make an announcement stating no longer taking anymore orders. Better yet, for those who are waiting on orders, send a mass email or put a statement on page so everyone is on the same page regarding what is going on with their order. I'm really hesitant about if I wanna even try it when it comes. I will probably not order again. Dispute process has already begun with my bank.
I would love to still have the products. However, if not received within a week, I will want my money back.
The client's order, CBB Order #XXXXX, placed December 29, 2019, was delivered on February 3, 2020.
I ordered hair care products on December 30, 2019 with Canvas Beauty Brand, LLC and have not received my items.
A total of $82.38 was debited from my account on 12/30/2019 for hair products and a hair manual. The website stated that my manual would be sent within 24 hours via email and my product would ship within 7 days. The downloadable manual was emailed on January 9th. I have contacted the company on three occasions, with the last inquiry on January 20, 2020. A general email stating that the products are in high demand and would be shipped soon. An email was sent on January 10, 2020 with shipping confirmation and when I click on the link each week to check the status of my order, I always receive a message that the package is waiting to arrive to shipping facility. The tracking number given was XXXXXXXXXXXXXXXXXXXXXX. I have informed the company to either send me my product, a refund, or I will contact the Revdex.com. I want my product please.
I want the products that I ordered. If not, please refund me the amount paid.
Hello,
The company shipped my product since the complaint was made.
Thank you
The products are great and the shipping is fine. Please don't let this rating deter you from the products as they are truly great! I received both orders in a timely fashion. However, I did order after the holiday season.
Do not buy from this company. I placed my order #54771 December 31, 2019 and I still haven't received my Items. Plus all they do is send a generic email saying the same thing.
Company made false company shipping policy and would not response
I've contacted support and they explained that they ship orders within 10 days from the day order was placed. It is now 23 days, and my order has never been shipped. I have receive no further respond from company. I've also requested refund, and they still have not respond.
Refund
The company just delivered my order. You may close this complaint. Thank you for your help and following up with me.
I bought a growth serum from this company from Jan.15th, it's now Jan. 30th.They have not sent me a tracking number to let me know if the product is on the way or not. I have not received my product. They have not responded to my emails or text messages. I keep getting a generic generated email from their server stating that the product is on the way. I would like to get an answer from them about my product, or refund my money. Thank you
I would like to have the product delivered
Thank you so much for your help, my purchase was finally delivered yesterday. Thanks again.
I placed an order #XXXXX for products from Canvas Beauty and have yet to receive. I have also sent multiple emails with no response.
I placed an order *** (returning customer) for products from Canvas Beauty and have yet to receive. I have also sent multiple emails with no response. I resorted to reaching out to the vendor via Facebook as that is where I was introduced to the product and haven't been successful there either. I am simply looking for the product ordered or a refund.
Thank You.
Product or Refund.
I placed an order December 2019, it's now January 30, 2020 and I still have not received my order. I have emailed this company multiple times, messaged them on social media, commented on face book post, even called the number they had listed and left voicemails and NO response. But the moment I asked for a tracking number they responded asap BUT turns out the tracking number didn't even work. To this date I still have not received my order nor heard back from the seller. SCAM, FRAUD, AND A HORRIBLE BUSINESS. You try to be nice and try to support a fellow black business and lo and behold are utterly disappointed. Her business and face book page should be reported. LUCKILY I was able to get my money back through my bank, other than that I would have been out of luck for money that I worked hard for and could have gone towards something else. IF I COULD GET 0 STARS I WOULD.
I placed an order December 2019, it's now January 30, 2020 and I still have not received my order. I have emailed this company multiple times, messaged them on social media, commented on face book post, even called the number they had listed and left voicemails and NO response. But the moment I asked for a tracking number they responded asap BUT turns out the tracking number didn't even work. To this date I still have not received my order nor heard back from the seller. SCAM, FRAUD, AND A HORRIBLE BUSINESS. You try to be nice and try to support a fellow black business and lo and behold are utterly disappointed. Her business and facebook page should be reported. LUCKILY I was able to get my money back through my bank, other than that I would have been out $90 that I worked hard for and could have gone towards something else.
All I asked for was my product. I ordered at the beginning of January, the very next day the amount was deducted from my credit card however, 16 days later, it still states that the order is pending. The only response ever received was the general response that is listed on your website. There's not a phone number to contact and you are not able to message anyone on Facebook where they have a site.
I made an order with them early part of January and received a tracking number but the order still says it's waiting for merchandise. order XXXXX
In about January 7th I received a message saying my order was shipped and tracking information but it's still waiting for the merchandise. I would just like to receive the product. I have messaged them numerous messages and no response yet.
Receive my product
We are in receipt of your correspondence, dated February 18, 2020, regarding the above referenced complaint. We here at Canvas Beauty Brand value the patronage of our customers and do everything possible to ensure that every purchasing experience is a good one. As with any rapidly growing business, though, we have experienced the challenges of delivering up to the standards that our customers deserve.
As related to the above matter, we offer the following response to the submitted complaint:
The clientâ??s order, CBB Order #XXXXX, placed January 7, 2020, was delivered on February 6, 2020.
We hope that this serves to positively conclude this matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she ACCEPTED the response from the business.)
Order placed not received...
Money paid..
I placed an order #XXXXX with this company on the 13th January 2020...Got an email on the the 14th which simply said Order on it's way..
On the 21st I sent an email requesting the tracking number. I got a generic response.
I emailed again on the 27th and the 29th again same generic response. There is no one human actually answering queries. Sadly this company has left me no choice but to go down this route. If no products are coming my way please give me my money back and customer lost...
I ordered The Starter Set..SKU=Start 1..£59.71. Full Bloom Amplifying Shampoo and Conditioner Bundle..SKU=1111..£21.43. Hair Blossom Serum..SKU=HGSXXXXX.£26.80
International Shipping £22.97 Total gone from my Bank £109.32.
If they are not sending me my purchases then I want my money back...please..Thank you...
The client's order, CBB Order #XXXXX, placed on January 13, 2020 has not been delivered because the mailing address, as entered by the customer, was entered in a manner inconsistent with international shipping policy. The error has been identified and customer notified via email in order to effect shipment.
Hello to you, I would like to inform you that as of 4th March 2020 I have received my products in full.. Thank you for taking the time to try and help me with this issue.
Product Paid for but Product NOT Received to Date
My order (XXXXX) has not been delivered and company refuses respond regarding any status requests which I have placed 5 to date. I placed an order January 1, 2020 with this company. The funds were deducted from my account on 1/6/2020. On 1/10/2020 I received a tracking number stating the shipment label had been created but the package had not yet been received by the USPS and continues to say, Huntsville, Alabama. As of today 1/27/2020 the status of the tracking number remains the same; no change since placing the order almost 30 days. The telephone number goes to Voice Mail and the box is full. The absolute lack of professionalism and response, is more than aggravating, especially since they were quick to take my $71!! Totally unacceptable!!
Due to the items not being delivered, as advertised, I will be disputing the charges with my bank and would like to have a full refund if the items cannot be delivered as outlined throughout!!
This company did in fact send me the items paid for as soon as I filed my complaint with the Revdex.com. I believe the company is fairly new and would not recommend if you're looking for a quick turn around or information relating to your order as you will not get a response. I am satisfied I didn't have to go through my bank and do anything further.
There's a payment and confirmations issue with the website.
I went on their website bought the serum and the conditioner/shampoo set for $71. When I went to pay it rejected my payment (so it said) and wouldn't go thru (online). About an hour later, it takes the money out my bank account but says it never went through on the website. Items still in cart asking me to pay again. I tried to contact them using their email and they said that's no in service use this other email. I sent an email to every address including their Instagram page. Never responded back to me. They say they reply after 24 hours, it's been a week. They say they'll email the confirmation never got it. I just want answers about the product and my missing money.
confirmation/tracking number OR a refund of my $71.97
Canvas Beauty refunded my purchase.
Items I order from Canvas was never delivered nor did they respond to my six email asking for my items or a refund.
On 1/5/2020 I placed an online order to Canvas for to product totaling $52.97. On 5/10/2020 I received an email stating my product was on its way. Additional, they stated that I would receive a tracking number (USPS # XXXXXXXXXXXXXXXXXXXXXX) to monitor its progress. On the USPS site it indicated that a label was made on 5/10/2020 but had not received the product. I emailed Canvas on six different occasions using three different email addresses ***@gmail.com, ***@canvasbeautybrand.com, ***@canvasbesutybtand.com; requesting my product or my refund. However; at this point I prefer a refund.
The following was my complete order.
Order summary
CANVAS HAIR BLOSSOM SERUM Ã? 1 $35.00
CANVAS BEAUTY Full Bloom Amplifying Shampoo & Conditioner Bundle Ã? 1 $22.38
Discount (CANVASNEWYEAR)$-10.50
Subtotal $46.88
Shipping $5.99
Total $52.87 USD
I would like a full refund!
This is an update to my complaint. I have received my items from Canvas Beauty Brand products. Even though, I requested a refund, I reluctantly consider this matter close.
Your help with getting this matter resolve is greatly appreciated. Thank you again.
Payed for product that I haven't received and they won't respond to my email
I placed two orders on 12/30/2019 for 86.96 order number XXXXX then again on 1/2/2020 for 102.49 order number XXXXX. I received emails for both orders confirming shipping and tracking numbers.
I would like my product or my money back
I placed order on January 6,2020 and I have yet to receive order. I have emailed Company for status updates and finally requested a refund no avail
Order product on January 5, 2020. Order #XXXXX. I started following up 7 days after ordering. All I would get is automatic responses that did not provide any updates. I requested a refund over a week ago to no avail. Hi *** , thanks for choosing CANVAS BEAUTY and joining our rapidly growing community. Your order is being processed. You will receive tracking number via email within 7 business days. Feel free to contact us anytime via email at ***@canvasbeautybrand.com and remember to keep us updated on your healthy hair journey.
View your order or Visit our store
Order summary
The STARTER Set Ã? 1 $77.97
FULL BLOOM Infinitely Deep Conditioner Ã? 1 $25.00
Subtotal $102.97
Shipping $8.99
Total $111.96 USD
I would like the product. If they are not going to ship it refund would be the right option. No one has $112 to give away
We are in receipt of your correspondence, dated February 18, 2020, regarding the above referenced complaint. We here at Canvas Beauty Brand value the patronage of our customers and do everything possible to ensure that every purchasing experience is a good one. As with any rapidly growing business, though, we have experienced the challenges of delivering up to the standards that our customers deserve.
As related to the above matter, we offer the following response to the submitted complaint:
The clientâ??s order, CBB Order #XXXXX, placed January 5, 2020, was delivered on January 29, 2020.
We hope that this serves to positively conclude this matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as it is generic. This response does not provide any type of explanation. I did receive order 24 days after placing order. Company never acknowledged any status updates when requested. This behavior could lead an individual to believed it was a scam. Shipping should have taken no more than 3 to 4 days and a week at the most.
Over 2 months and I haven't received the product. Why is this company still in business? Why are they able to continue to rip off customers. I'm still receiving promotional emails so I'm sure people continue to get scammed. Disputing the charges with my bank!
Requested for a refund 5 days prior to shipping!!!
If I can give them less than 1 star I will.
They don't ship in a timely manner and don't like refunding back the buyer.
I ordered some products from this company any haven't not received them. Order #XXXXX ordered on 15 Jan. I put these products and immediately after purchasing, I received an email stating my products was on the way. This was 15th of Jan. I am very disappointed and want my money back or send me the products
If I can't receive products within 1 week of this email. I want a refund!
Yes, I heard from them on Friday.
Thanks for all your help
I like the products but I haven't received my order. My friend and I odered the same time day Feb 12 and she has received hers. My order number is 7300
This is my second order. I thought this time would be better. The first time it took a month. I ordered on Feb 12th the same day my friend ordered. She received hers 10 days later. I have emailed them 4 times and messaged them with no response.
I would love to have the products. I don't think I'll order from them again
The customer's CBB Order, #XXXXX, placed on February 8, 2020, was delivered on February 24, 2020.
We hope that this serves to positively conclude this matter. Again, our goal here at Canvas Beauty is complete customer satisfaction. Should you have any question regarding this matter, please do not hesitate to contact us. Thank you for your efforts to mediate this matter and facilitate this resolution.