[redacted] insurance provided a new windshield at no cost to the customer.repairs do not always work, but we try our best Glass is fragile and cracks and chips can spread into long cracks
I thought this customer said in his last email that his bank DID confirm that the gap was refunded?? My offer is to refund the customer the cost of the alarm.? I'm very sorry if that doesn't suffice
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below? [redacted] stated the online policy "Our website clearly says that the online price may be incorrect due to inventory fluctuations, and that's what happened here" ? This does not apply to our scenario because this was not an online post of the priceI have an email directly from their employee stating what my price on this vehicle would be? Furthermore, I never called [redacted] a liar? He put? words in my mouth? There was never anything said about right to refuse business? The conversation never escalated, there was no name calling or disrespect, and he was still willing to sell me the vehicle at a higher price at the end? of our conversation? ? Regards, [redacted]
Used vehicles don't necessarily come with two keys.? If the customer who previously owns the vehicle doesn't provide a second key, then we don't provide one.? Secondly, the car was purchased on November 12, and the temporary registration from the dealership is good for days (February 12).? DMV is notoriously slow, and the paperwork is in process.? Dealerships have days to process paperwork, so nothing "illegal" is being done.? ? Thanks,? [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below They Have not indicated the amount to reimburse Me? Alarm? is this the express Code security etch system that was never installed or are they referring to the "car Alarm that was not installed either? What about the Gap insurance ? why have They not reimbursed Me for That? I am willing to work with Them but? This? credit they are offering is expected? Regards, [redacted]
I was promised 4-weeksThe company did not meet there end of the agreement and took longer and unacceptable time framePlus I was told it was put in the mail on 12-and was going to be delivered 12-? Being I was lied to constantly from everyone I had contact with at Kia? My inconvienc for waiting longer than promised time.? ?
Mr***'s warranty and gap has been cancelled and he will be refunded the money by the warranty and gap companies The additional etching has been sent for the check to be processed, and will be to Mr [redacted] by the end of the week
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Had the wheel alignment of been done correctly, my car would not be veering to the right as it currently isI returned to the Kia Dealer twiceThe 1st time I returned my car was still veering off to the leftAfter they made some corrections and I left it started veering off to the right? When I came back the 2nd time they gave me the run around saying it was correctional issue with the tire, but my tires have not corrected since then Regards, [redacted] ***
The check was mailed to the customer on 12/7.? We will not be giving the customer an additional $because he changed his mind on an extended service contract.? The reimbursement was within a reasonable time frame
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My problem is that your salesman said he "would take care of it" implying that he would make it right with the key issueMy mistake for trusting a used car salesmanI was hoping with complaint would be reviewed by someone in upper management since I was not getting any help from all of the other people at the dealership that I had spoken toWhen I called to inquire about my registration I was not accusatory but the return call I received from the finance department was hostile and it was apparent that the man returning my call was irritated to even speak with meThe way he treated me on the phone was really the last straw and what prompted this complaint I have not been met with very good customer service since the purchase agreement was signed at your dealership.This is the second vehicle we purchased from a dealership this year and we did not have any trouble getting our DMV paperwork from the other dealershipAlso from the other complaints you have received it seems that there is some flaw in your system there.I am disappointed that this is how problems are dealt with at this dealershipI guess you don't run your business expecting return customers Regards, [redacted]
I'll deal with these one at a time:1.? refund of $was mailed to the customer's address on 7/14.? That's the price of the etching plus tax.2.? $warranty refund check was sent 7/18.? This is a third party company and generally takes 4-weeks for processing.? It states that clearly on the paperwork that the customer signed.3.? All the customer has to do is call me and I'll explain everything and why it takes time for these things to happen.? All this does is make it seem that we are not cooperating, and I can show time stamped proof that everything I have said is the truth.? I consider this closed and will only talk with the customer face to face from this point forward
How much clearer can I say that we will help you get a loan for your vehicle?? If you're not happy with my response, please contact another Kia dealer to help.? I will not, however, guarantee that you are approved for a loan.? Banks have specific criterion that they use to approve loans, and each case is different.? If you want our help in securing a loan, we will help.? If not, then that's fine
Mr***'s warranty and gap has been cancelled and he will be refunded the money by the warranty and gap companies.? The additional etching has been sent for the check to be processed, and will be to Mr [redacted] by the end of the week.? ?
On January 31, North County Kia received a request for cancellation of Warranty from [redacted] , and the reason that was indicated in Ms [redacted] ’s handwriting was “refi”. When a vehicle is refinanced, gap insurance cannot be transferred from one lender to another. That is why the gap insurance was cancelled.We can provide a copy of the request for cancellation if necessary.Thanks, [redacted] General ManagerNorth County Kia
How much clearer can I say that we will help you get a loan for your vehicle? If you're not happy with my response, please contact another Kia dealer to help I will not, however, guarantee that you are approved for a loan Banks have specific criterion that they use to approve loans, and each case is different If you want our help in securing a loan, we will help If not, then that's fine
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My problem is that your salesman said he "would take care of it" implying that he would make it right with the key issueMy mistake for trusting a used car salesmanI was hoping with complaint would be reviewed by someone in upper management since I was not getting any help from all of the other people at the dealership that I had spoken to. When I called to inquire about my registration I was not accusatory but the return call I received from the finance department was hostile and it was apparent that the man returning my call was irritated to even speak with meThe way he treated me on the phone was really the last straw and what prompted this complaint I have not been met with very good customer service since the purchase agreement was signed at your dealership.This is the second vehicle we purchased from a dealership this year and we did not have any trouble getting our DMV paperwork from the other dealershipAlso from the other complaints you have received it seems that there is some flaw in your system there.I am disappointed that this is how problems are dealt with at this dealershipI guess you don't run your business expecting return customers. Regards, [redacted]
[redacted] insurance provided a new windshield at no cost to the customer.repairs do not always work, but we try our best Glass is fragile and cracks and chips can spread into long cracks
I thought this customer said in his last email that his bank DID confirm that the gap was refunded?? My offer is to refund the customer the cost of the alarm.? I'm very sorry if that doesn't suffice
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I am happy to refund the customer for the alarm that was not installed I will have it mailed to the customer's address
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below? [redacted] stated the online policy "Our website clearly says that the online price may be incorrect due to inventory fluctuations, and that's what happened here" ? This does not apply to our scenario because this was not an online post of the priceI have an email directly from their employee stating what my price on this vehicle would be? Furthermore, I never called [redacted] a liar? He put? words in my mouth? There was never anything said about right to refuse business? The conversation never escalated, there was no name calling or disrespect, and he was still willing to sell me the vehicle at a higher price at the end? of our conversation? ? Regards, [redacted]
Used vehicles don't necessarily come with two keys.? If the customer who previously owns the vehicle doesn't provide a second key, then we don't provide one.? Secondly, the car was purchased on November 12, and the temporary registration from the dealership is good for days (February 12).? DMV is notoriously slow, and the paperwork is in process.? Dealerships have days to process paperwork, so nothing "illegal" is being done.? ? Thanks,? [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below They Have not indicated the amount to reimburse Me? Alarm? is this the express Code security etch system that was never installed or are they referring to the "car Alarm that was not installed either? What about the Gap insurance ? why have They not reimbursed Me for That? I am willing to work with Them but? This? credit they are offering is expected? Regards, [redacted]
I was promised 4-weeksThe company did not meet there end of the agreement and took longer and unacceptable time framePlus I was told it was put in the mail on 12-and was going to be delivered 12-? Being I was lied to constantly from everyone I had contact with at Kia? My inconvienc for waiting longer than promised time.? ?
Mr***'s warranty and gap has been cancelled and he will be refunded the money by the warranty and gap companies The additional etching has been sent for the check to be processed, and will be to Mr [redacted] by the end of the week
I am happy to refund the customer for the alarm that was not installed.? I will have it mailed to the customer's address
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Had the wheel alignment of been done correctly, my car would not be veering to the right as it currently isI returned to the Kia Dealer twiceThe 1st time I returned my car was still veering off to the leftAfter they made some corrections and I left it started veering off to the right? When I came back the 2nd time they gave me the run around saying it was correctional issue with the tire, but my tires have not corrected since then Regards, [redacted] ***
The check was mailed to the customer on 12/7.? We will not be giving the customer an additional $because he changed his mind on an extended service contract.? The reimbursement was within a reasonable time frame
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My problem is that your salesman said he "would take care of it" implying that he would make it right with the key issueMy mistake for trusting a used car salesmanI was hoping with complaint would be reviewed by someone in upper management since I was not getting any help from all of the other people at the dealership that I had spoken toWhen I called to inquire about my registration I was not accusatory but the return call I received from the finance department was hostile and it was apparent that the man returning my call was irritated to even speak with meThe way he treated me on the phone was really the last straw and what prompted this complaint I have not been met with very good customer service since the purchase agreement was signed at your dealership.This is the second vehicle we purchased from a dealership this year and we did not have any trouble getting our DMV paperwork from the other dealershipAlso from the other complaints you have received it seems that there is some flaw in your system there.I am disappointed that this is how problems are dealt with at this dealershipI guess you don't run your business expecting return customers Regards, [redacted]
I'll deal with these one at a time:1.? refund of $was mailed to the customer's address on 7/14.? That's the price of the etching plus tax.2.? $warranty refund check was sent 7/18.? This is a third party company and generally takes 4-weeks for processing.? It states that clearly on the paperwork that the customer signed.3.? All the customer has to do is call me and I'll explain everything and why it takes time for these things to happen.? All this does is make it seem that we are not cooperating, and I can show time stamped proof that everything I have said is the truth.? I consider this closed and will only talk with the customer face to face from this point forward
[redacted] , General Manager is in contact with the customer - resolution in process
How much clearer can I say that we will help you get a loan for your vehicle?? If you're not happy with my response, please contact another Kia dealer to help.? I will not, however, guarantee that you are approved for a loan.? Banks have specific criterion that they use to approve loans, and each case is different.? If you want our help in securing a loan, we will help.? If not, then that's fine
Mr***'s warranty and gap has been cancelled and he will be refunded the money by the warranty and gap companies.? The additional etching has been sent for the check to be processed, and will be to Mr [redacted] by the end of the week.? ?
On January 31, North County Kia received a request for cancellation of Warranty from [redacted] , and the reason that was indicated in Ms [redacted] ’s handwriting was “refi”. When a vehicle is refinanced, gap insurance cannot be transferred from one lender to another. That is why the gap insurance was cancelled.We can provide a copy of the request for cancellation if necessary.Thanks, [redacted] General ManagerNorth County Kia
How much clearer can I say that we will help you get a loan for your vehicle? If you're not happy with my response, please contact another Kia dealer to help I will not, however, guarantee that you are approved for a loan Banks have specific criterion that they use to approve loans, and each case is different If you want our help in securing a loan, we will help If not, then that's fine
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My problem is that your salesman said he "would take care of it" implying that he would make it right with the key issueMy mistake for trusting a used car salesmanI was hoping with complaint would be reviewed by someone in upper management since I was not getting any help from all of the other people at the dealership that I had spoken to. When I called to inquire about my registration I was not accusatory but the return call I received from the finance department was hostile and it was apparent that the man returning my call was irritated to even speak with meThe way he treated me on the phone was really the last straw and what prompted this complaint I have not been met with very good customer service since the purchase agreement was signed at your dealership.This is the second vehicle we purchased from a dealership this year and we did not have any trouble getting our DMV paperwork from the other dealershipAlso from the other complaints you have received it seems that there is some flaw in your system there.I am disappointed that this is how problems are dealt with at this dealershipI guess you don't run your business expecting return customers. Regards, [redacted]