Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] .? There were several issues that presented themselves in this whole transaction.? ? We were very pleasantly surprised to see [redacted] tackle and resolve the issues with integrity and professionalism.? I am so grateful for who [redacted] is and how he navigated these issues with us.? Regards, [redacted]
I bought an extended warranty on new car in cash, no bank involved I am the owner of the warranty and carI went in on 10/23/to cancel extended warranty and was told 4-weeks to get the money backWe are now in the end of the seventh week I called weekly on the progress of the refund was told on 12-5-that it was processed and being mailed out and would receive in daysIt’s now the third day and no refundI am seeking $1,for the inconvenience of waiting longer than the agreed and signed paperwork of over weeks
Revdex.com:weeks and days is more than the promised with in 4-weeks not longer than weeks which weeks and days is Lies were told that your business office is at north county ford Which is a lie I was told on 12-it would take days that was a lie as it took 4.you said earlier it was within reasonable timeframe weeks would have been rea sonable Over weeks is not re adorable timeframe you inconvenienced me And that extra days is outside the contra ct of 4-6/weeks I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you for your serviceThe North County KIA dealership manager sent me a check for my car registration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business reply stated that they would send out a check with my refund for the etching by the end of the weekI allowed time for the check to arrive prior to responding to the business, and my silence seems to have ended the complaintNo check has arrived, and this is the third time over the course of a month the general manager has told me the check will be sent "by the end of the week." The end of the week has come and gone four times and no check has ever arrivedIn addition, it has been over weeks since I was told I would receive a refund to my loan for the warranty and gap insurance and I have yet to receive this as wellI also want to reiterate that both the salesman and finance department unequivocally lied and stated that the warranty would be paid for by the dealership I am stuck with a lease payment that is much higher than I would have paid had they not charged me for a product I was told I would receive for freeThis is unacceptable.Lastly, I purchased this vehicle on 5/13/and two months later I still do not have my registrationThis was not even addressed in their responseThe businesses response to this is extremely inadequate and I would like to request the complaint be reopened I have been trying to solve this issue without the Revdex.com for over a month and have received the same answer as was given in their business replyAny help would be greatly appreciatedThank you for your attention to this matter, [redacted] ***
Used vehicles don't necessarily come with two keys If the customer who previously owns the vehicle doesn't provide a second key, then we don't provide oneSecondly, the car was purchased on November 12, and the temporary registration from the dealership is good for days (February 12) DMV is notoriously slow, and the paperwork is in process Dealerships have days to process paperwork, so nothing "illegal" is being done Thanks, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] .? There were several issues that presented themselves in this whole transaction.? ? We were very pleasantly surprised to see [redacted] tackle and resolve the issues with integrity and professionalism.? I am so grateful for who [redacted] is and how he navigated these issues with us.? Regards, [redacted]
I bought an extended warranty on new car in cash, no bank involved I am the owner of the warranty and carI went in on 10/23/to cancel extended warranty and was told 4-weeks to get the money backWe are now in the end of the seventh week I called weekly on the progress of the refund was told on 12-5-that it was processed and being mailed out and would receive in daysIt’s now the third day and no refundI am seeking $1,for the inconvenience of waiting longer than the agreed and signed paperwork of over weeks
We have reached out to the customer and are scheduling a time to resolve the issue
Revdex.com:weeks and days is more than the promised with in 4-weeks not longer than weeks which weeks and days is Lies were told that your business office is at north county ford Which is a lie I was told on 12-it would take days that was a lie as it took 4.you said earlier it was within reasonable timeframe weeks would have been rea sonable Over weeks is not re adorable timeframe you inconvenienced me And that extra days is outside the contra ct of 4-6/weeks I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Thank you for your serviceThe North County KIA dealership manager sent me a check for my car registration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business reply stated that they would send out a check with my refund for the etching by the end of the weekI allowed time for the check to arrive prior to responding to the business, and my silence seems to have ended the complaintNo check has arrived, and this is the third time over the course of a month the general manager has told me the check will be sent "by the end of the week." The end of the week has come and gone four times and no check has ever arrivedIn addition, it has been over weeks since I was told I would receive a refund to my loan for the warranty and gap insurance and I have yet to receive this as wellI also want to reiterate that both the salesman and finance department unequivocally lied and stated that the warranty would be paid for by the dealership I am stuck with a lease payment that is much higher than I would have paid had they not charged me for a product I was told I would receive for freeThis is unacceptable.Lastly, I purchased this vehicle on 5/13/and two months later I still do not have my registrationThis was not even addressed in their responseThe businesses response to this is extremely inadequate and I would like to request the complaint be reopened I have been trying to solve this issue without the Revdex.com for over a month and have received the same answer as was given in their business replyAny help would be greatly appreciatedThank you for your attention to this matter, [redacted] ***
Used vehicles don't necessarily come with two keys If the customer who previously owns the vehicle doesn't provide a second key, then we don't provide oneSecondly, the car was purchased on November 12, and the temporary registration from the dealership is good for days (February 12) DMV is notoriously slow, and the paperwork is in process Dealerships have days to process paperwork, so nothing "illegal" is being done Thanks, [redacted]