Capital City Boutique

Hello , we do understand the frustration Unfortunately the items have already been delivered We will not be able to issue a refund unless we receive the items backOur shipping address to return the items is: Arden way Sacramento CA

\\Hi [redacted] , we are sorry to hear about your order, unortunately we do not use FB messanger for customer servicewe ask that your email us at [email protected] reviewing your order , we see we emailed you in regards to your purchase letting you know there was a USPS issue with items not tracking correctlyWe asked that you respond to let us know if you did or did not get thep purchaseIt is a very busytime of year and peaople are very frustrated and concerend we understand We are going to get your order out right away, if you have any further questions please email usthanks again and happy holidays!

Thank you for contacting Capital City Boutique! IF YOU ARE MISSING A DRESS WE WILL SEND ANOTHER MONDAY WE HAVE PLENTY IN STOCK READY TO SHIPPLEASE MAKE SURE TO LEAVE YOUR ORDER NUMBER OR FULL NAMETHESE WILL GO OUT PRIORITY MAIL MONDAY DELIVERY WEDNESDAY 12/OR THURSDAY 12/Please note , We do not respond to emails on Saturday and Sunday.For record keeping purpposes we do not offer a phone number (updating soon )Please know that your email is very important to usWe try to email everyone as promptly as possible, but it can take up to days to get a response, as we are very busy processing orders and get many emails a dayIn the meantime, please review the information below to see if your question can be answered prior to a response Thank you for understanding and having patience as we process your orders.QWhat is your turn around time or when will my order ship? ACapital City Boutique has a turnaround of 1-days (and is subject to change at any time) from purchase dateTracking will be emailed once your order shipsIf you happen to email us about our turnaround policy, you can always check your order date on your confirmation first as we do not normally respond to questions of “When will my order ship?”Please understand that the more time we spend answering emails regarding shipping status, the more time it takes away from your ordersQI need my order sooner, how do I rush it?AIf you need your order sooner than weeks from the date of order please email us we will try our best to get it out , but we cannot gaurantee it QI received tracking information but my order still shows that only a shipping label was created? AShipping labels are printed in batches, so your label may show a delay in shipment detailsWe print these labels and start to pack your ordersWe print these orders at time so it takes timeWe ship via USPS First Class Mail which packages are estimated to arrive to you around 2-business days (Domestic)***Once shipped, Capital City Boutique is not responsible for lost, damaged, or stolen packagesNo exceptionsIf any issues arise, please contact USPS at 800-275-to speak to an agent for further information before conatcting us , we will try our bestto assist youQI want to cancel my order, make an exchange or get a refund? APlease review our terms conditions page and note that due to the business we are unable to offer cancellationsHowever, if you received an item and are not happy we do offer refunds and or exchanges QI left customization notes in my order, and I do not see them on my order confirmation page AOrder notes do not show on the order confirmation page, but we do see them in our back admin order screenWe will be in contact with you if we have any questions about the notes you leftQDo you offer wholesale? AYes we doYour first order must be a min of $and $each additional order RETURNSReturns are accepted within days of receiving itemRefunds will only be given on unworn , undamaged productAfter days we will only offer exchangesome items are final sale, if FINAL SALE was in the description of the item you purchased we cannot not offer a refund or exchangeIf you have a return or exchange please return the item to: Capital City ClothingAttn: returns & exchanges [redacted] ***PLEASE include: your order number,nameif you are requesting a refund, or exchange.also hang on to your tracking number for delivery verification.refunds are processed on fridays all returns are charged a 30% restocking feeWe appreciate your business,talk to you soon.Capital City Boutique Follow us on Social Media [redacted] * [redacted] [redacted]

Unfortunately our return policy doesn't honor refunds on merchandise with out returning the items firstPlease return your item to: Arden WaySacramento, CA Once we receive the return we will submit the information for the refund processIf you wish to have an exchange please include a note of what size and color you'd like to exchange forPlease be sure to hang onto your tracking for delivery verification??CCB

hello, it looks like the package was delivered a day after leaving this complaint [redacted]

Apologies about your order but your order shows delivered I've attached the image of delivery confirmation

To Whom It May Concern,I filed a complaint on 10/complaint # [redacted] , and the issue has since been resolved with a refund being issued on my behalfThis Complaint can be closed.Thank You

we apologize for the inconvenience you feel you have endured As our shipping policy stated there was an extended shipping time due to a high influx of ordersplease be sure to read all shipping and receiving polices before orderingwe are unable to issue a refund since you have decided to keep them item if you wish to return the undamaged item we will gladly submit a full refund

I am rejecting this response because: I made the complaint BEFORE I was refunded! Perhaps you didn't receive the complaint from the Revdex.com until after I was refunded, but I certainly had NOT complained afterI did contact the carrier and they told me that only a shipping label was printed but never shippedIf you had indeed had it shipped, you would have had a tracking number letting me know where it was but you never proved that-only a tracking number to tell me you printed the shipping labelI contacted the carrier directly and they had NOTHINGI hope YOU do the right thing and quit ripping people off! It's not how a real business runsYou have had far too many complaints where people never received their items and request a refund, to act like a legitimate business

This order has been refunded We attempted to email the email on file The black is out of stock , obtains more is unavailable Thanks Also there is no way fur us to change the process come You forgot to add the 50% off code

I am rejecting this response because: I asked them to not send the package and they sent it anywaysI want a refund provided and then I will send the box backIt hasn't even been opened because I rejected wanting you to send it at this pointAs many issues as I have had with you all, I am not returning the merchandise until I get a refund because you all have practiced bad and sketchy business since the beginning of this transactionAs soon as the money is refunded, I will send your package back that dayIf you don't have it, within days from refund then you can charge my account again

H [redacted] , i'm so sorry to hear about the order, your tracking shows delivered [redacted] please contact usps to advise of the location of your package

We have looked into this order We see that the first order was fullfilled and deliverd (please see attachments) To our knowledge the order was in fact complete If there were missing items in the order why was another order placed a couple weeks laterWe cancelled the second order and refunded itHowever we are not refunding the first order, we will address and chargeback issues with the creditor/bank Had this issue been handled differently by the consumer things could have went a whole lot smooother Calling us "scam " fraud " etcin a cut and paste form on social media will cause us to ban you from our site and WILL NO BE TOLERATEDAs stated we will address any chargebacks with the creditor

The complaint I filed this morning has been resolvedI have been issued a refundThank you!

Customer's address was showing invald per usps , we have not located the attempted emails stated by customerwe Also have not received the return packageHowever the refunded has been submitted

Hi *** ! Yes we're a REAL business Rude FB comments that are cut and pate over & over accusing us of being fraud /scam etc will be deleted ! We emailed you about your order then we refunded you A fullrefund of $was submitted Please see attachments Thank you
!

Hi ***, we definitely aren't a scam ! your item was lost in transit however we went ahead and refunded you instead of shipping out another order! thanks a lot take care and happy holidays!

I am rejecting this response because: after several emails back and forth with this company stating they apologized for the mix up and would place item in mail that day I feel a refund should be issued at the very least since they lied on several occasionsWe ordered this item on October the 5th and didn't receive it until November 12th as a result of a mistake on the company side as stated in sevarl emailsWe did read that shipping was delayed but the note does not state that shipping is a month in a half long or we would not have ordered this item in the first place because in October there are no immediate upcoming holidays and we never expected to have to go through such Loop holes just to receive a package we ordered more than a month out

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I read the response from Capital City Boutique and I am accepting my refund of $but I am not accepting their apology or half apology. I believe this company does fraudulent things. I never ever received a letter from Capital City Boutique and I did not only try to communicate through facebook. I tried emailing the company 2x as well and if they would list a phone # for contact then this could have all been solved. I believe it's funny that they told me they wrote me a letter and don't use facebook to communicate. If that's the case then why would they thank me for using their site and send me the tracking information through facebook. Also why wouldn't they have emailed me that there was an error in shipments. The reason is because it was all false. Thank you for contacting the company and getting me my refund. I would never recommend Capital City Boutique to anyone. Thank you, *** ***

I am rejecting this response because: I made the second order days from the first order with every confidence my first order would be filledUnfortunately, it wasn'tI contacted the company via email and Facebook message times between Dec and today and until I posted on their Facebook page and Instagram, I received no responseI didn't get my first order in total, they said they would look into it and never respondedIf the social media comments were not erased and people blocked, it would be obvious the amount of people in my same positionI need a refund for the items never received from the first order - they have it marked as shipped and it never wasThis is a scam