Capital City Boutique

As per our emails Your tracking showed the item was In fact shipped / was in fact picked up by the carrier However it doesn't show delivered We refunded your order ( please see attachments It's unfortunate you feel the need to complain after you've been refunded We're are definitely a
legitimate company and wish to make all customers happy ! PleasE review your records correctlyWe hope you'll do the right thing as remove this complaint

We do not have any orders under the name : *** ***

Can you please letus kno what items are missing?

H [redacted] , i'm so sorry to hear about the order, your tracking shows delivered. [redacted]please contact usps to advise of the location of your package.

Apologies about your order but your order shows delivered . I've attached the image of delivery confirmation .

We have looked into this order . We see that the first order was fullfilled and deliverd (please see attachments)  To our knowledge the order was in fact complete . If there were missing items in the order why was another order placed a couple weeks later. We cancelled the second order and...

refunded it. However we are not refunding the first order, we will address and chargeback issues with the creditor/bank .  Had this issue been handled differently by the consumer things could have went a whole lot smooother . Calling us "scam " fraud " etc. in a cut and paste form on social media will cause us to ban you from our site and WILL NO BE TOLERATED. As stated we will address any chargebacks with the creditor.

This order has been refunded . We attempted to email the email on file . The black is out of stock , obtains more is unavailable . Thanks .  Also there is no way fur us to change the process come . You forgot to add the 50% off code .

Thank you for contacting Capital City Boutique! IF YOU ARE MISSING A DRESS WE WILL SEND ANOTHER MONDAY . WE HAVE PLENTY IN STOCK READY TO SHIP. PLEASE MAKE SURE TO LEAVE YOUR ORDER NUMBER OR FULL NAME. THESE WILL GO OUT PRIORITY MAIL MONDAY . DELIVERY WEDNESDAY...

12/13 OR THURSDAY 12/14. Please note , We do not respond to emails on Saturday and Sunday.For record keeping purpposes we do not offer a phone number (updating soon )Please know that your email is very important to us. We try to email everyone as promptly as possible, but it can take up to 3 days to get a response, as we are very busy processing orders and get many emails a day. In the meantime, please review the information below to see if your question can be answered prior to a response.  Thank you for understanding and having patience as we process your orders.Q. What is your turn around time or when will my order ship?  A. Capital City Boutique has a turnaround of 1-21 days  (and is subject to change at any time) from purchase date. Tracking will be emailed once your order ships. If you happen to email us about our turnaround policy, you can always check your order date on your confirmation first as we do not normally respond to questions of “When will my order ship?”. Please understand that the more time we spend answering emails regarding shipping status, the more time it takes away from your orders. Q. I need my order sooner, how do I rush it?A. If you need your order sooner than 2 weeks from the date of order please email us we will try our best to get it out , but we cannot gaurantee it.   Q. I received tracking information but my order still shows that only a shipping label was created?  A. Shipping labels are printed in batches, so your label may show a delay in shipment details. We print these labels and start to pack your orders. We print these 100 orders at time so it takes time. We ship via USPS First Class Mail which packages are estimated to arrive to you around 2-5 business days (Domestic). [redacted]Once shipped, Capital City Boutique is not responsible for lost, damaged, or stolen packages. No exceptions. If any issues arise, please contact USPS at 800-275-8777 to speak to an agent for further information before conatcting us , we will try our bestto assist you. Q. I want to cancel my order, make an exchange or get a refund? A. Please review our terms conditions page and note that due to the business we are unable to offer cancellations. However, if you received an item and are not happy we do offer refunds and or exchanges.  Q. I left customization notes in my order, and I do not see them on my order confirmation page.  A. Order notes do not show on the order confirmation page, but we do see them in our back admin order screen. We will be in contact with you if we have any questions about the notes you left. Q. Do you offer wholesale? A. Yes we do. Your first order must be a min of $250. and $100. each additional order.  RETURNSReturns are accepted within 14 days of receiving item. Refunds will only be given on unworn , undamaged product. After 14 days we will only offer exchange. some items are final sale, if FINAL SALE was in the description of the item you purchased we cannot not offer a refund or exchange. If you have a return or exchange please return the item to: Capital City ClothingAttn: returns & exchanges[redacted]
[redacted]PLEASE include: your order number,nameif you are requesting a refund, or exchange.also hang on to your tracking number for delivery verification.refunds are processed on fridays all returns are charged a 30% restocking feeWe appreciate your business,talk to you soon.Capital City Boutique Follow us on Social Media [redacted] 
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To Whom It May Concern,I filed a complaint on 10/24 complaint #[redacted], and the issue has since been resolved with a refund being issued on my behalf. This Complaint can be closed.Thank You

we apologize for the inconvenience you feel you have endured.  As our shipping policy stated there was an extended shipping time due to a high influx of orders. please be sure to read all shipping and receiving polices before ordering. we are unable to issue a refund since you have decided to...

keep them item  if you wish to return the undamaged item we will gladly submit a full refund.

I am rejecting this response because: I asked them to not send the package and they sent it anyways. I want a refund provided and then I will send the box back. It hasn't even been opened because I rejected wanting you to send it at this point. As many issues as I have had with you all, I am not returning the merchandise until I get a refund because you all have practiced bad and sketchy business since the beginning of this transaction. As soon as the money is refunded, I will send your package back that day. If you don't have it, within 10 days from refund then you can charge my account again.

Both item from order were received Friday,  December 22, 2017. Please close my case agsinst Cap City and thank you for your assistance in resolving this matter.V/r

I am rejecting this response because: I made the complaint BEFORE  I was refunded! Perhaps you didn't receive the complaint from the Revdex.com until after I was refunded, but I certainly had NOT complained after. I did contact the carrier and they told me that only a shipping label was printed but never shipped. If you had indeed had it shipped, you would have had a tracking number letting me know where it was but you never proved that-only a tracking number to tell me you printed the shipping label. I contacted the carrier directly and they had NOTHING. I hope YOU do the right thing and quit ripping people off! It's not how a real business runs. You have had far too many complaints where people never received their items and request a refund, to act like a legitimate business.

Unfortunately our return policy doesn't honor refunds on merchandise with out returning the items first. Please return your item to: 273 Arden WaySacramento, CA 95815 Once we receive the return we will submit the information for the refund process. If you wish to have an exchange please include a note of what size and color you'd like to exchange for. Please be sure to hang onto your tracking for delivery verification. ??CCB

I am rejecting this response because: an email was never sent to me concerning this issue. Furthermore, I have sent plenty of correspondence asking for a refund and that I no longer want to have the items or do business with a company who cannot respond to clients unless a Revdex.com complaint is filed. Please refund my $89.97 amount and do not send the clothing. I ordered it almost 2 months ago. I am no longer interested in doing business with you all. I just want my refund.

Hello,[redacted], after reviewing your complaint we see we sent you an emailing letting you know we had a batch of shipments that failed to complete tracking delivery . we asked that you respond if you hadn't recived the item. since we didnt get a E-mail response we assumed you got the...

jacket.  FB is NOT OUR SOURCE Of COMMUNICATION  it is only to give you automatic updates about your order.  We prefer email only. we will refund the order right away.  We are truly sorry for the frustration and confusion. HAPPY HOLIDAYS !

I am rejecting this response because: I would like...

to leave this issue open until my refund is actually received. If the company had ever e-mailed me to tell me that the black peacoats were out of stock I would have GLADLY chosen another color. I wanted the coat. My daughter absolutely fell in love with it and is disappointed that she won't get one. I would have taken another color. Also, I added the code to the order and e-mailed on 10/27 (the same day I placed the order) to question why it didn't go through. You would think they could have told me that I "forgot" to add the code and processed my order a 2nd time with the correct code added. Instead they ignored my e-mails, they deleted polite comments made on facebook, blocked me from their page, and basically did everything in their power NOT to contact me until I filed this claim. I find it hard to believe that they are just today discovering that they are out of stock of the black peacoat. It's my belief that they never intended on sending it to me. Also, they use the service Shopify for payments. I was able to contact shopify to inquire about partial refunds. Shopify told me that they absolutely allow partial refunds. So if they ever truly had the coat they COULD have done a partial refund. This company is lying to cover up the scamming.

\\Hi [redacted] , we are sorry to hear about your order, unortunately we do not use FB messanger for customer service. we ask that your email us at [email protected] reviewing your order , we see we emailed you in regards to your purchase letting you know there was a USPS issue with...

items not tracking correctly. We asked that you respond to let us know if you did  or did not get thep purchase. It is a very busytime of year and peaople are very frustrated and concerend we understand . We are going to get your order out right away, if you have any further questions please email us. thanks again and happy holidays!

hello, it looks like the package was delivered a day after leaving this complaint. [redacted]

Hello , we do understand the frustration . Unfortunately the items have  already been delivered .  We will not be able to issue a refund unless we receive the items back. Our shipping address to return the items is: 273 Arden way Sacramento CA