Capital City Car Brokers LLC

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:These people are liars, and regardless what happened to the car, it was an illegal and fraudulent sale. The owner is the one who changed my son's birth date, as he new he was only 17. The first time I called and spoke to Mr. Boyd, he stated, "well I told him to bring his parents up here"! So, again, he knowingly and willingly forged the bill of sale.  If the deal wasn't fraudulent, why would you be willing to give the money back?! I am responsible for my minor child, and did not consent to this transaction. They came to pick these underage kids up and took them to make the fraudulent deal. They were so money hungry and they need to refund the money, come and pick up the raggedy car that I'm sure they only paid a few dollars for! They didn't even have the money available, saying we need a few more days to come up with the money. They never asked the condition of the car until I was asking when I could pick up the money!

I did not receive a default notice. He said he didn't send it because I hadn't responded to his text messages. He got my car out of the impound on May 2, 2016. He texted me on May 13, 2016 and said by May 17, 2016, I was to pay him  $125 for new key, $267 for an impound fee, $100 to remove water from vehicle, $350 for repo, and $15 per day storage per day since 5.2.16. If it wasn't paid by then, he would sell the car.

My neighbor and I went in on a '04 Pontiac Bonneville black car, about 140,000 miles at the end of September, first of October. They got it from an auction in PA. I put $500 down in cash. Brought the car home. The car wouldn't start. It took 2 weeks for...

them to give me a loaner to drive. They had 4 mechanics look at it. They put me in a loaner for a week. They want a car payment. We went to the dealership and asked for our money back. He said "for the money I put in the car, I'm keeping your money". They threatened me, pulling open the car door and threatening to beat me. They have the original car and the loaner. The first payment is due 11.4.17. I don't want to make a payment on a car I don't have and can't drive.

We clearly explained to the customer that we have no problem refunding the money. We just need the vehicle back in the same condition that it was sold in.  She agreed to this then days later she called back frustrated.  This is when she informed us that the vehicle was destroyed but she...

still wanted a refund. I asked her if she contacted the police to record the accident and she said no. We had already agreed to refund her money then somehow magically the car is destroyed while we are waiting to meet with her. We have no control over what she allowed to happen to the vehicle while it was in her possession.

On August 1st Mr [redacted] contacted Capital City Car Brokers from an ad on Craigslist for a 2002 Ford Explorer with over 130000 miles. Prior to Mr [redacted]'s purchase the only issue that was noticed with this truck was a consistent flashing light that read "door open" and a sale representative named...

Kem with the company noticed the over drive light flash and had thought she accidentally pushed the button at the end of the gear shift, she pushed the button again and the light went off. On July 30th The truck had been driven from Pennsylvania for 3 hours on the road with no mechanical issues or malfunctions affecting the operation of the truck at all. ?The truck was placed on Craigslist for sale on July 31st. On August 1st Mr [redacted] contacted Capital City Car Brokers to buy the 2002 Ford Explorer in question. Mr [redacted] took the truck alone for a test drive with no time restraints. Upon his return 25 minutes later he said "I like it and want the truck". Mr [redacted] came back later and purchased the truck. Upon saying our good bye's the sales Rep. Kem stated to Mr. [redacted] that this is a great truck, runs great just the flashing door light which he stated Fords had that problem with their dashboard because he had one before and the over drive light flashed earlier but went off, it had been pushed back off. I was letting him know so he could watch pushing the button at the end of the gear shift. Mr. Thomas left with a fully functional truck. He then called Kem and said he looked online that the Over Drive light coming on was the transmission being bad and began to be flustered. They communicated back and forth via text Kem told him that the company would not stiff him but for Mr [redacted] to go see someone if he had a concern and let us know. He contacted me on the August 1st with a transmission worker from Amco on a speaker phone stating the Transmission needed a full replacement. I simply asked him if ,"a full replacement even though there are no mechanical malfunctions or sign of a bad transmission?". His only response is he smelled burnt transmission fluid coming from engine area which was from a truck with over a 130000 miles and the fluid had never been changed. I also asked the mechanic was he aware of the 2 transmissions that Ford had installed in the Ford Explorers from 1999-2003 that had bad internal transmission control sensors, and had been known to give off the same symptoms as a failing transmission, only that this truck was giving off No warning symptoms at all. None!!! He became rude because I questioned his validity and Mr [redacted] became scared and wanted out the truck all together. Kem contacted myself, Mike B[redacted],  the owner of the company and 2 hours later she set up a meeting with myself and Mr [redacted]. He wanted his money back in full. I told him that other buyers were told that the truck had been sold and that I could not do a refund on an already purchased car. So what I agreed to do and told Mr [redacted] in front of Kem that I would give him a 60 day warranty after he had already signed documents stating there is "no  warranty" and to go further offered to replace the truck with another truck equivalent if the transmission of the Ford did go out in 60 days. I told Mr. [redacted] to give me a day to write up a agreement and that I will sign whatever to make him comfortable. On August 2nd, because we would not refund the full purchase of the Truck Mr [redacted] contacted the Revdex.com, Lawyers, and put negative statements on our facebook. We have gone above and beyond to do what is fair and as of present time the truck is still functioning properly. Mr [redacted] let a transmission shop scare him into full panic of the extreme. That mechanic had $1900 reasons to take advantage of Mr [redacted]. We even suggested that he take it to a dealer. However I informed Mr. [redacted] if it were a sensor in the transmission , the bill would be on him and much less. Mr. [redacted] is pursuing defamation of character toward our business. He brought us a invoice that was blank with no breakdown, codes pulled, or work that needed to be done. Just a empty sheet with his address at the top, 3 sentences at the very bottom, and $1900+ for a balance. Yes we are a dealership and we do sell good quality vehicles. After dealing cars for a while we kind of know what a bad transmission may start to feel like. We legally are under no obligation to offer any further services  to Mr. [redacted] but yet we did. My question is if a company is trying to get over are they this proactive in trying to fix the customer from being so uncomfortable because as of right now and since we have owned the truck, it has worked fine.  Mr [redacted] was made aware that this is a used truck and may need repairs, sensors changed or anything else that a used vehicle may require.