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Capital City Online Auctions

6600 Don Eisele Rd Ste 1, Columbus, Ohio, United States, 43217-1317

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Capital City Online Auctions Reviews (%countItem)

This business is a SCAM. I looked up several of the items they are selling and the MSRP they list is anywhere from 3-10% higher than the actual cost. They also use bid-rigging tactics to drive the pricing higher. Do yourself a favor and use eBay instead.

Capital City Online Auctions Response • May 29, 2020

This person is a complete and total liar that does not know what they are talking about and I will be forwarding this complaint and outright slander to my attorney. We do not do bid rigging or whatever that made up term is our bid process works just like Ebay! And our pricing either comes from Amazon, MFG Manifests or other places online. This person is angry because their bidding privileges were suspended because they left trash allover our warehouse. This dishonest person now has a lifetime ban. Shame on you! You will be hearing from my attorney.

BEWARE! I feel scammed, I bought a "New in box Magic Chef Cooktop" for our kitchen. Drove three hours to get it along with a few other items that we had excitedly won, we just moved in our house and are trying our best to get what we need at fair prices. I understand the notes on items to check before you leave the warehouse but being during COVID I did not want to handle the boxes until I could have disinfectant. I was not worried about the product since the box said what the product was, and was not damaged in any way, the guys at the auction put it all in the bed of my truck for me which was very nice. I opened the product the following day only to find that the box had an old dusty subwoofer in it and a piece of plywood to make it feel like it was a flat cooktop. I was so SHOCKED, I spent over $100 on this item, took time off of work to drive down as they only have a 4p-7p window for pick up, and was completely fooled. I reached out to the auction house immediately letting them know what had happened and asked them for a refund or even just a credit as I would love to do business there. I offered to drive back down and return the falsely advertised item to them as well in order to receive credit. Their response was quick and an absolute no, that it was my fault I did not check. I do understand I should have checked, and under different circumstances, I would have. I'm so dismayed at their lack of loyalty to customers, I was very excited to continue doing business there. It all ended up feeling so much worse when we got on the Revdex.com and saw that this happens to SO MANY people that give their hard-earned money to Capital City Auctions.

Capital City Online Auctions Response • Apr 29, 2020

If the item was listed as new and not we would have gladly refunded your money. We sell tens of thousands of items a month and are not able to check inside every box which is why we have the terms in place in which you agreed to. Under the circumstances we would have probably worked with you, but not by taking your complaint here.

BEWARE! I feel scammed, I bought a "New in box Magic Chef Cooktop" for our kitchen. Drove three hours to get it along with a few other items that we had excitedly won, we just moved in our house and are trying our best to get what we need at fair prices. I understand the notes on items to check before you leave the warehouse but being during COVID I did not want to handle the boxes until I could have disinfectant. I was not worried about the product since the box said what the product was, and was not damaged in any way, the guys at the auction put it all in the bed of my truck for me which was very nice. I opened the product the following day only to find that the box had an old dusty subwoofer in it and a piece of plywood to make it feel like it was a flat cooktop. I was so SHOCKED, I spent over $100 on this item, took time off of work to drive down as they only have a 4p-7p window for pick up, and was completely fooled. I reached out to the auction house immediately letting them know what had happened and asked them for a refund or even just a credit as I would love to do business there. I offered to drive back down and return the falsely advertised item to them as well in order to receive credit. Their response was quick and an absolute no, that it was my fault I did not check. I do understand I should have checked, and under different circumstances, I would have. I'm so dismayed at their lack of loyalty to customers, I was very excited to continue doing business there. It all ended up feeling so much worse when we got on the Revdex.com and saw that this happens to SO MANY people that give their hard-earned money to Capital City Auctions.

Capital City Online Auctions Response • Apr 29, 2020

If the item was listed as new and not we would have gladly refunded your money. We sell tens of thousands of items a month and are not able to check inside every box which is why we have the terms in place in which you agreed to. Under the circumstances we would have probably worked with you, but not by taking your complaint here.

Auction #4138X Lawrence 3/17/2020 Invoice # 200316-23395-***
I purchased Telpro 1101-22 Tele-Tower Adjustable work platform for $692.30
I sent two guys from Dennison to pick up item (200 miles round trip), it did not say in the description that it was not complete, it said This item Is New
The biggest part of the lift is missing. Notified Lawrence that night about the problem. Next day he sent an email to notify the owner, on 3/18/2020 emailed with pics. I had emailed again on 3/23/2020 still no answer.

Capital City Online Auctions Response • Apr 15, 2020

Call the manager quit complaining on here 614-

Customer Response • Apr 17, 2020

Thanks for the phone number it is all taken care of

The describe items on the postings incorrectly or misleading. I purchased an item labeled incomplete and the description said it was a bunk bed missing a mattress. The item was confirmed by two of their employees and nowhere on the box did it say there were only stairs in the box. The company refuses to admit their fault in the misleading description of itema

Capital City Online Auctions Response • Mar 17, 2020

This item was sold as incomplete and there was a preview posted for this auction. Since we don`t open the boxes we wouldn`t have know exactly what was missing.

This is all addressed in our terms and condition which this person would have had to agree to when signing up for a bidder number and again before bidding on the auction.

We did nothing wrong in this matter

Items description is below:

(INCOMPLETE) Bedz King Stairway Bunk Beds Twin over Twin with 3 Drawers in the Steps, EspressoTwin over Twin Stairway bunk bed converts to 2 single beds, but the Top bunk foot Board will have the gap that is the entryway for the Stairway Built-in Stairway instead of a ladder for easy access to the Top bunk with 3 drawers built into the Stairway Finish is child-safe, bunk bed is made from solid Brazilian pine from Sustainable plantations - no Particle Board Assembly required with included tools, sale is for bunk bed only excludes mattresses Bunk bed is 61 1/2 high x 102 1/2 long x 42 1/2 inches deep. Bottom bunk is 11 inches off the floor - space between bottom bunk slats and Top bunk slats (excluding the mattress) is 31 1/2 inches.NEW! MSRP: $663 WHEN COMPLETE!No refunds after the item has left the building. 14 80.00 78351 80.00 78351

Customer Response • Mar 17, 2020

I am rejecting this response because: no where does it state stairs only numerous other auctions say box 2 of 2 or what is excluded. This says mattresses excluded. Nowhere is it implied the bed is missing.

I made a purchase online. On the day I was notified and was told to text when I was ready to pay. I texted and called to make the payment. No one returned my call. I sent the contractor to pickup the order the next day. He was told It was restocked, I had to pay 128.00 restocking fee as I didn't pickup the day before. The contractor then showed steve the manager the phone log verifying communucztion. He waived the fee but stated he was not pulling the flooring from stock.

Capital City Online Auctions Response • Mar 05, 2020

Here are our terms as stated in the sale and agreed to by the bidder before t hey are allowed to bid:

Effective Immediately All Auction Items MUST BE PAID the night of the scheduled pick up with no exceptions. Failure to do so will result in suspension of your bidding privileges until a 37% re-stocking fee is paid. Thank you for your cooperation.

What if I can't make the pickup time?If for some reason you can't come to the pickup, you can call the auction manager to pay over the phone. Paid items are only held for 1 BUSINESS DAY at the Greenpointe Dr. and Donn Eisele St. Depots. Satellite locations may have other policies.

It is the bidders responsibility to pay for and pick up their items at our scheduled pick up times. It is not our responsibility to call and get their payment.

People who do not pay on time are subject to a restocking fee to cover costs of and item that they have forfeited.

Would have been 5 stars but the parking was ridiculous. Vehicles actually lined up and stopped on the road waiting to get into lot. Other than that the employees I talked to were polite, item was as described and a good deal.

Would have been 5 stars but the parking was ridiculous. Vehicles actually lined up and stopped on the road waiting to get into lot. Other than that the employees I talked to were polite, item was as described and a good deal.

I Central Ohio Online Auction company is company who makes up their own rules as you go and have no customer service other than hit the highway. I was banned from their auctions because I would not drag a crated vanity top that I found broken to an area 200 feet away. I had paid for item and when I went to look at it was standing upright 60" marble vanity top with sinks. I inspected and found it to be cracked in half and I never moved it from where it was in aisle only. I tore a small piece of cardboard off to find it cracked. They said nothing to me at time and I got a refund. I found out when I tried to bid on items a few days later and my number would not work. I called them and was rudely told I left trash behind and would need to pay a $25 fine to be reinstated to bid. I also was told that their where signs all over indicating their policy. If you have been to their place at *** in Columbus you know that you cannot hardly get through because aisles do not exist and you trip over stuff. My feelings are this company just wants money no matter how they get it and most of their employees are rude and could careless they just do as instructed even apologize for their management.

Capital City Online Auctions Response • Feb 08, 2020

About 99% of this "review" is not true. This person is upset because he is not allowed to bid. he is not allowed to bid because he left trash in or around our building which has nothing to do with a vanity. We spend over $3000.00 a month on trash and we DO NOT ALLOW people to open boxes and leave trash behind. You can not walk into a retail store and open something and leave the trash. This became such a problem that we had to start fining people. As for how rude we are and customer service and all that we have meetings almost daily and I spend most of my time trying to make this a better experience all the way around. As for aisles we are in peak season with a lot coming in, this lasts about a month it is a great time for our customers to get really good deals and yeah the place is a little messy for a few weeks our employees work over time and double time in some cases to try and remedy that. This person seems to be the one who is rude bashing us at every turn therefor this review will get you a lifetime ban keep your $25 and next time you go to HD or somewhere like that open up everything and leave your trash and see what they do.

I Central Ohio Online Auction company is company who makes up their own rules as you go and have no customer service other than hit the highway. I was banned from their auctions because I would not drag a crated vanity top that I found broken to an area 200 feet away. I had paid for item and when I went to look at it was standing upright 60" marble vanity top with sinks. I inspected and found it to be cracked in half and I never moved it from where it was in aisle only. I tore a small piece of cardboard off to find it cracked. They said nothing to me at time and I got a refund. I found out when I tried to bid on items a few days later and my number would not work. I called them and was rudely told I left trash behind and would need to pay a $25 fine to be reinstated to bid. I also was told that their where signs all over indicating their policy. If you have been to their place at *** in Columbus you know that you cannot hardly get through because aisles do not exist and you trip over stuff. My feelings are this company just wants money no matter how they get it and most of their employees are rude and could careless they just do as instructed even apologize for their management.

Capital City Online Auctions Response • Feb 08, 2020

About 99% of this "review" is not true. This person is upset because he is not allowed to bid. he is not allowed to bid because he left trash in or around our building which has nothing to do with a vanity. We spend over $3000.00 a month on trash and we DO NOT ALLOW people to open boxes and leave trash behind. You can not walk into a retail store and open something and leave the trash. This became such a problem that we had to start fining people. As for how rude we are and customer service and all that we have meetings almost daily and I spend most of my time trying to make this a better experience all the way around. As for aisles we are in peak season with a lot coming in, this lasts about a month it is a great time for our customers to get really good deals and yeah the place is a little messy for a few weeks our employees work over time and double time in some cases to try and remedy that. This person seems to be the one who is rude bashing us at every turn therefor this review will get you a lifetime ban keep your $25 and next time you go to HD or somewhere like that open up everything and leave your trash and see what they do.

We bought a 6.5hp mini bike on dec 27 picked it up on dec 28 we live 2 hours away got home and it was a 3.0 hp mini bike Sherman had it all wrote up wrong and we would had not went that high on that bike. We contacted him and he said there was nothing he could do. That was false advertising on that bike. He should not be a salesman and he should fired. He said it was our fault and we should had checked it. He should had it on there right We would not had bid that high for a 3.0 bike

Capital City Online Auctions Response • Jan 01, 2020

If the item was listed incorrectly it should have been inspected before leaving with the item and refunded at the point of sale. That is our policy as posted on the website, on each individual listing and with signs allover the building. These are the terms you have to agree to when you E-Sign to place a bid. Nothing is ever intentionally listed incorrectly. You can contact the GM Steve at or

We bought a 6.5hp mini bike on dec 27 picked it up on dec 28 we live 2 hours away got home and it was a 3.0 hp mini bike Sherman had it all wrote up wrong and we would had not went that high on that bike. We contacted him and he said there was nothing he could do. That was false advertising on that bike. He should not be a salesman and he should fired. He said it was our fault and we should had checked it. He should had it on there right We would not had bid that high for a 3.0 bike

Capital City Online Auctions Response • Jan 01, 2020

If the item was listed incorrectly it should have been inspected before leaving with the item and refunded at the point of sale. That is our policy as posted on the website, on each individual listing and with signs allover the building. These are the terms you have to agree to when you E-Sign to place a bid. Nothing is ever intentionally listed incorrectly. You can contact the GM Steve at or

I think the problem with capital city is they have lost any and all quality control! My bidder number is less than 10,000 so I’ve been dealing with them almost from there start! I’ve talked to Steve about the problems I’ve encountered and no real satisfaction . After last night , bought a “new” gooseneck hitch, only to find out the ball was missing ( imagine that). I think I’m going to fast track from now on, they definitely can’t be any worse! Buyer beware!

Capital City Online Auctions Response • Dec 23, 2019

Anything advertised as "new" that ends up being not "new" or incomplete is refunded. We are working on cleaning out the building for the New Year and enforcing our policies that bidders have taken advantage of in order to get things under control again. Fast Track sells only returns so if that is the merchandise that you want go for it.
Thank you

I think the problem with capital city is they have lost any and all quality control! My bidder number is less than 10,000 so I’ve been dealing with them almost from there start! I’ve talked to Steve about the problems I’ve encountered and no real satisfaction . After last night , bought a “new” gooseneck hitch, only to find out the ball was missing ( imagine that). I think I’m going to fast track from now on, they definitely can’t be any worse! Buyer beware!

Capital City Online Auctions Response • Dec 23, 2019

Anything advertised as "new" that ends up being not "new" or incomplete is refunded. We are working on cleaning out the building for the New Year and enforcing our policies that bidders have taken advantage of in order to get things under control again. Fast Track sells only returns so if that is the merchandise that you want go for it.
Thank you

Capital City Online Auctions offered this grill for sale indicating it was new with all of the items listed in
the add. When picked up, grill was on its original shipping pallet with manufacturers packaging located
inside the grill. Once it was brought home and completely unpacked, numerous pieces and parts that
were described in the add were missing.Contacted sellers and was told there was nothing they would
do. I ordered all of the missing parts from the manufacturer totaling $682.08. Days later I reached out to
them again, when pressed they offered to reimburse me 50% of the costs of the missing parts or that I
could return the grill. Returning the grill was not practical inasmuch as it had been completely unpacked
and assembled with the parts that it came with. I again reached out offering to meet in the middle and
accept 75% of the cost of the missing parts. They rejected my proposal.

Capital City Online Auctions Response • Nov 15, 2019

This person before placing his bid had agreed to our terms and conditions.

Also here is the description of the item from his very invoice:

718711Weber 7470001 Summit S-670 6-Burner Natural Gas Grill, Stainless Steel The Weber Summit is great for you outdoor grilling needs with it's 6 burners. Hose length- 120 inch Capacity is 693-square-inch primary cooking area and 145-square-inch warming rack for 838 square-inch total cooking area Comes with side burner, sear burner, and smoker burner with stainless-steel smoker box.Dimensions - Lid Open (inches) 57.1 H x 74.1W x 30 D. Dimensions - Lid Closed (inches) 50.5 H x 74.1 W x 26.5 D(Inches). Primary cooking area (square inches) 624 Includes enclosed cart with stainless-steel doors, 6 tool holders and cookbook included; Main burners: BTU-per-hour input: 60,000This item is NEW. No refunds after the item has left the building. Please come Preview!Retail:$ 2,749.00.It plainly states No Refunds after the item has left the building please come to preview.
Furthermore without or knowledge or any communication he ordered parts for this item and then expected us to pay the bill:
This guy bought this Weber Grill (Paid $962) from Sherman and said it was missing parts and ordered parts from Weber at a cost of $690 and is demanding we pay for them. Nobody authorized him to do this. Said he would contact AG office and Revdex.com if we didn't pay or respond by 4pm today.
I can tell him to return it for full refund or offer him 50% cost of parts. Or Something else.
As you can see we offered 50% on his parts which we were not obligated to do and now that offer is off the table!
bottom line he violated our terms that he agreed to, then orders parts with no communication with us, threatened us and is now filing complaints but at the end of the day he still got a $2749.00 grill for $1652.00 which even with parts was a $1100.oo discount.
He is now trying to "strong arm us" and force us through threats and complaints to give him money back he has been suspended from bidding or buying from us in future sales because of his actions.
There will be no refunds or further communication from this person.
He does not have a claim. This bogus complaint should be removed.
Thank you

Customer Response • Nov 22, 2019

I am rejecting this response because: The item was listed as new and lists many of the pieces and parts described in the product description were not in fact included with the grill. The fact of the matter is simply stated that what they described is not what they sold. The sellers warehouse is not set up to allow a buyer to open up a Palletized grill and open the 10 or so boxes located inside it to confirm that the 100’s of pieces and parts are included.

This is in reference to Auction #*** by AUCTION MANAGER: *** , invoice ##***-***-***. One "RCA mini refrigerator" was advertised and previewed as "open box" whereas when I reached out for delivery after winning the bid , I was offered a "damaged" product inside out. Please note that all the damages were visible from outside of the package with one side of the fridge "completely ripped apart " and springs, tube foam can be seen outside of the package. Repeated attempts were made to reach out to Auction Manager who offered no help to investigate further. This is an open case of fraud advertising where Auction Mgr deliberately tried to make money on a damaged product by listing & previewing it as "open box"

Capital City Online Auctions Response • Oct 13, 2019

This is hardly a case of fraud and was dealt with yesterday when I told the administration to have this person bring this item back for a full refund next week. He can contact the general manager Steve at

When I received my July credit card statement, I noticed two charges from Capital City for which I could not find any invoice. I emailed Capital City three times within four weeks asking for an explanation for these charges. Not receiving a reply I contacted my credit card company hoping they had better contact information than the email address on Capital City website. About three weeks later I received credit for these two charges from my credit card company. I assumed they contacted Capital City and resolved this issue. In September I found I could no longer bid on auction items and emailed Capital City numerous times asking why I could no longer bid. I finally received a reply stating my bidding privileges were ended because I filed a compliant with my credit card company. Also they stated their policies do not allow credit card disputes. I would not have contacted my credit card company if I had received a reply from Capital City. Also I have downloaded and printed all information on their website and I can not find anywhere a policy regarding contacting credit card companies.

Capital City Online Auctions Response • Oct 02, 2019

This bidder had a credit card on file with our company to auto-bill all of his purchases and we do have a signed agreement from him.

He then filed a dispute to get his charges back and also received a partial refund. So not only did he get all his money back but as noted received a partial refund which means he not only got our product for free but we PAID HIM to take it and as if that wasn`t enough now he has taken it to the Revdex.com.

This is not acceptable and wrong on so many levels. Our terms are very clear and all over the place on our website, they have to be agreed to multiple times in order to place a bid. Every bidder is emailed and invoice and we are not capable of keeping track of hundreds of thousands of invoices for 70,000 bidders. We do not allow credit card dispute for auto-bill (credit card on file) bidders for any reason this is yet another form of theft. Therefore any bidders that file a credit card dispute without just cause especially if they are a ccof bidder or anyone who threatens us or files any time of unfair complaint is blocked from bidding on our site.

Customer Response • Oct 05, 2019

I am rejecting this response because: I am not now or ever have asked for any money regarding these two charges on my credit card statement. All I and the credit card company asked for was clarification regarding these charges since I can not find invoices to match these charges.Neither of us has yet to receive this information and I have been banned just for requesting this information. I have enjoyed the last two years with Capital City but if requesting information regarding charges causes so much uproar, I can easily live without Capital City.

I won an auction for a Traeger grill that was listed as "In factory box" I logically took this as being an unused item and with no issues being listed whatsoever, should have been in working order. When I got home to assemble the grill, it was completely smashed up and could not be assembled due to the pieces not fitting together (the slot for the legs to go into and bolted was completely smashed in causing the legs not to fit). I cannot even put the grill together. I reached out to the auction manager, Casey, and he does not care one bit. He must have bought a pallet of rejected Amazon returns because it had the first owners Amazon return slip in the box, which, gives me the impression that the individual new it was completely damaged and decided to sell it anyway without listing anything about it being a damaged item. Completely unethical.

Capital City Online Auctions Response • Aug 22, 2019

Evidently you do not bother to read the terms and conditions you are required to read and agree to before you register for a bidder number and again before you bid.

Here is one part:
All items are sold AS-IS -UNLESS- the item says "NEW". This means no refunds or exchanges. The photos used are stock photos and are representative of the merchandise. We highly recommend you attend the preview to make sure the item is of your satisfactory.

Please inspect all photos as to condition and finish of items being offered for auction. Pay close attention to the description and photos. If you have any questions please call the appropriate auction manager.

Warranty & Condition of Items Sold: All items are sold "AS IS, WHERE IS, with NO WARRANTY expressed or implied by the lot number affixed to the item. Descriptions are believed to be accurate but not guaranteed. Please bid accordingly when you are not certain of the condition or use of an item. Should you have any questions regarding items in a particular auction, please contact the Auction Manager as listed below the auction information.IMPORTANT! The Auction Company will have the option of reselling, removing, storing or abandoning, at the expense and risk of the purchase, items not paid for and/or removed within the specific time. The buyer agrees to pay all deficiencies, legal, collection; transportation and storage expenses associated with delinquent accounts or abandoned items.

Customer Response • Aug 22, 2019

I am rejecting this response because: I feel the term in factory box is deceptive in an attempt to represent the item as new without actually using the word.

Ed "Security Guy" at Green Pointe, Groveport Pick Up:
Was a jerk to me when I was parking, then when I was picking up my Paid items he asked for an ID when my invoice was taped in a way he couldn't even see the name, and he said "have a nice day", I just walked away because he was so rude to me when I walked in. He then proceeded to tell me to "don't ever come back if I can't say thanks" when I said "you're talking to the wrong person like that and that I have spent over $10,000 in the last 3 months with you guys" he replied "get the f* out of here, I have made more today then you will in a whole year" in front of other customers.

***This is not the first time I have seen him cuss out a customer, just was the first time it was directed at me***

How professional. Any other line of work and you'd be fired for this. But hey, your just another bidder to Capital City.

Capital City Online Auctions Response • May 30, 2019

It is necessary that we request to see ID on late pick up items as we do not know every single bidder by name and we have had dishonest people come in and steal other peoples items in the past. If what you are saying is true it is not OK for Ed or any other employee to treat bidders in this way and he will be dealt with. I will say this account is quite shocking though because I have known Ed for years, he is a Christian and I have never heard him cuss at all much less drop the *** bomb. Lastly we do not have anyone registered in our data base with the name ***. Thank you

Ed "Security Guy" at Green Pointe, Groveport Pick Up:
Was a jerk to me when I was parking, then when I was picking up my Paid items he asked for an ID when my invoice was taped in a way he couldn't even see the name, and he said "have a nice day", I just walked away because he was so rude to me when I walked in. He then proceeded to tell me to "don't ever come back if I can't say thanks" when I said "you're talking to the wrong person like that and that I have spent over $10,000 in the last 3 months with you guys" he replied "get the f* out of here, I have made more today then you will in a whole year" in front of other customers.

***This is not the first time I have seen him cuss out a customer, just was the first time it was directed at me***

How professional. Any other line of work and you'd be fired for this. But hey, your just another bidder to Capital City.

Capital City Online Auctions Response • May 30, 2019

It is necessary that we request to see ID on late pick up items as we do not know every single bidder by name and we have had dishonest people come in and steal other peoples items in the past. If what you are saying is true it is not OK for Ed or any other employee to treat bidders in this way and he will be dealt with. I will say this account is quite shocking though because I have known Ed for years, he is a Christian and I have never heard him cuss at all much less drop the *** bomb. Lastly we do not have anyone registered in our data base with the name ***. Thank you

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Address: 6600 Don Eisele Rd Ste 1, Columbus, Ohio, United States, 43217-1317

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