Capital City Online Auctions

On 05/21/2019 I won a bid for "CALHOME 38 in. x 84 in. 1-Panel Unfinished Natural Wood Sliding Barn Door with 6.6 ft. Dark Coffee Sliding Door Hardware Kit" on the website: capitalcityonlineauctions.com. The listing description also said it was 100% solid natural knotty pine wood door slab All bolts come in matching finish color All holes pre-drilled for easy installation Product is in original shipped package.
It is stated in the listing that the purchase if final and I am aware that the if the item is not listed as new it can be damaged and/or missing some parts.

In this particular case, the stated item is supposed to contain 11 pieces of wood planks that make up the door panel and a lot of metal rods, brackets and screws, bolts, nuts... I sent my wife to pay for and bring the item home as I was unable to and she brought five pieces of wood bundled by some cardboard corner protectors, tied with shrink wrap at three locations; all contents of the bundle open and visible. I tried to discuss and resolve the issue with Jerry, the person who posts the item and he said I should have viewed the item before bidding and that it was my responsibility and ultimately my loss. I contacted the company and Steve the manager of the company replied with the same position. I emailed Steve with a picture of the item and pleaded with him that it is not fair to materially misrepresent the item when it is visible to the naked eye without having to lift a finger even if a disclaimer covers you but Steve stood by his decision. My conversation with both gentlemen was formal and respectful.

I believe it should not be acceptable for any businesses or person to knowingly misrepresent any item they sell when the problem is known and they should make a good faith effort to correct issues when brought up to their attention. I have, as a customer for more than two years bought and accepted items with defects and missing parts without complaints. So, it is not that I don't accept the responsibility on my part. I would have been okay if the item was fully boxed and not open where the contents are not visible or what is missing was not the big majority of the barn door kit. I can provide the picture of the item as received.

On 3/31/19, I won an auction from Capital City Online Auction for $227.91 for a Dyson Cordless Stick Vacuum. I received an invoice on the morning of 4/1/19 at which time I realized a critical part of the item description was inaccurate and misled my purchase decision. The item description stated "Retail Price $499". I have been shopping for a Dyson Cordless Stick Vacuum for some time so when I saw the noted $499 price, this misled me to believe this was the V10 model as it's retail price is $499 (dyson.com); instead this auction was for the V8 model which has a retail price of $349. After receiving the invoice and realizing this was not the model I intended to purchase, I immediately contacted the auction manager, NIck (8:30 AM 4/1/19). I received a reply that the auction had already ended and that I would be charged a 35% restocking fee if I did not pay for the sweeper. I was disappointed by the lack of understanding, given the misleading information in the item description, but decided I would just have to accept the V8 version; I followed through with my obligation to pay for and pick up the sweeper. Around 6:30PM on 4/1/19, I picked up my purchase. I was immediately alarmed as I saw duck tape all over the box. Once I arrived home I opened the box to find over HALF of the sweepers parts were missing and the components in the box had clearly been used. The item description stated "In factory packaging." This was very misleading and inaccurate as the packaging had been duck taped (not in a manner that a factory would package a product) and was missing critical components. Additionally, the picture used to advertise the sweeper was a stock photo; the notes section of the auction states "the photos used are stock photos and are representative of the merchandise." Again, this is false as the stock picture shows a full sweeper, with all components, which I did not receive. I immediately reached out to the auction manager Nick again, explaining the situation and asking how I could go about returning the sweeper. I received feedback that it was not listed as new so it is not eligible for a refund. I further explained my concerns about the misleading item description and was told to contact his manager, Steve. I emailed Steve that evening (4/1/2019) with a thorough explanation of the situation and concerns of misleading information in the description, from the "Retail Price" that was listed, to the "In factory packaging" as well as the stock photo that was used. He responded as follows: "This item was sold as-is, not in new condition. He also had in the description In factory packaging. See at preview. We use pricing from manifest and manufacturers websites and do not write in prices. We also start all bids at $1.00. The only way we can help you is for you to return it and pay a 35% restocking fee. (You would receive a 65% refund.)" I do not feel this is a reasonable solution and do not feel the misleading information in the item description were acknowledged or addressed. I responded in attempt to better explain my concerns and in hopes of coming to a resolution that was fair to both parties. I reluctantly even offered to accept a credit to be used on future auction purchases, but received a short reply from Steve, "We can only offer refund if item was sold as NEW. My previous offer is all I can offer you." Offering a 65% refund is not acceptable, given this situation. It is important to note that I (and my family) have spent hundreds of dollars at this place of business. I am extremely frustrated and disappointed that Steve, as a manager, was not willing to recognize the misrepresentation of the item description (on multiple accounts) and work towards a reasonable resolution.

I purchased a Headrest DVD player, after hooking up to my truck it doesn't work. The player powers up but doesn't read that the DVD is in the player. I have tried to call and email Steve the auction manager with no response. I paid $83.54 I want my money back and they can have the player.

You can get great deals here. I’m not too sympathetic to people complaining about quality if you failed to preview the item you bought. The only reason I don’t give them 5 stars is the “security” guy at the *** location is ridiculous. I don’t know his name but he is fairly short and always wears a tank top, even in January. He is extremely rude and acts as if he is doing customers a favor. Any job where customer contact is involved is not for this guy. The taller security guy is always pleasant and welcoming. Never had a bad experience at Greenpoint location either.

You can get great deals here. I’m not too sympathetic to people complaining about quality if you failed to preview the item you bought. The only reason I don’t give them 5 stars is the “security” guy at the *** location is ridiculous. I don’t know his name but he is fairly short and always wears a tank top, even in January. He is extremely rude and acts as if he is doing customers a favor. Any job where customer contact is involved is not for this guy. The taller security guy is always pleasant and welcoming. Never had a bad experience at Greenpoint location either.

If zero stars would be an option, that's what they would get! One of the auctioneers, Casey, clearly stated a shed was BRAND NEW in his auction. I won the bid, traveled from Lancaster to find it had crushed boxes and a big note saying DO NOT RESALE MISSING PARTS! I dont know about his definition of NEW but it definitely doesn't follow the average consumers definition of BRAND NEW.

If zero stars would be an option, that's what they would get! One of the auctioneers, Casey, clearly stated a shed was BRAND NEW in his auction. I won the bid, traveled from Lancaster to find it had crushed boxes and a big note saying DO NOT RESALE MISSING PARTS! I dont know about his definition of NEW but it definitely doesn't follow the average consumers definition of BRAND NEW.

I always had a great experience until today. It was pouring down rain so my wife pulled my truck over to the side so I could load a bed frame that my sister-in-law won into the bed of my truck. We were off to the side and in no way impeding anybody from coming or going. The parking was terrible and they had trucks with trailers blocking traffic. Some guy, who was checking receipts as people left, proceeded to come out and tell my wife that he is revoking our bidding privileges because we didn't follow "protocol." He demanded to have her bidder number. My wife refused and got in the truck. I got out and asked him what the problem was. He said that we weren't following protocol and that he was turning my license plate in. I told him that we were just stopping to load and that there was no sign that said we couldn't park there. He then proceeds to take pictures of my truck and my license plate while saying that I needed to "move my *** truck." I told him we were leaving but that I didn't appreciate pictures of my license plate being taken. He said he didn't care and began walking back inside. I asked him his name, but he refused to give it to me. I will avoid this location from here on out.

I always had a great experience until today. It was pouring down rain so my wife pulled my truck over to the side so I could load a bed frame that my sister-in-law won into the bed of my truck. We were off to the side and in no way impeding anybody from coming or going. The parking was terrible and they had trucks with trailers blocking traffic. Some guy, who was checking receipts as people left, proceeded to come out and tell my wife that he is revoking our bidding privileges because we didn't follow "protocol." He demanded to have her bidder number. My wife refused and got in the truck. I got out and asked him what the problem was. He said that we weren't following protocol and that he was turning my license plate in. I told him that we were just stopping to load and that there was no sign that said we couldn't park there. He then proceeds to take pictures of my truck and my license plate while saying that I needed to "move my *** truck." I told him we were leaving but that I didn't appreciate pictures of my license plate being taken. He said he didn't care and began walking back inside. I asked him his name, but he refused to give it to me. I will avoid this location from here on out.

Description:
The consumer purchased an item through Capital City Online Auctions they advertised an item as
having no pieces missing as a combo item. When the consumer received the item, it only contained a
saw and no additional items in the advertisement.
no atty

I love buying products from this Acution Site, but not sure what happened, they bloked ny Account, and I have written multiple time requesting to unblock my account, but they never replied.
I placed a bid, but never got any update of me winning the Auction, as mentioned, and my friends who are also bidders on this site told me they will block the id if I have won the bid but donot pickup, but in first place I donot have any confirmation of winning the bid.
Going forward I will manage my own biddings, but unfortunately, they are not responding to unlock my account.

I love buying products from this Acution Site, but not sure what happened, they bloked ny Account, and I have written multiple time requesting to unblock my account, but they never replied.
I placed a bid, but never got any update of me winning the Auction, as mentioned, and my friends who are also bidders on this site told me they will block the id if I have won the bid but donot pickup, but in first place I donot have any confirmation of winning the bid.
Going forward I will manage my own biddings, but unfortunately, they are not responding to unlock my account.

I won a sofa at your auction. I was supposed to pick it up on Wednesday October 31st but I could not get time to go pick it up so I called the auctioneer and I told him I cannot pick it up bet I can make the payment on the phone with him so he took my payment and he later called me the next day that the payment did not go through so I asked him if I could come in and make the payment in person and he said yes on Friday so on Friday I went to Lowe's and rented a truck when I got to the auction place, I went to where they make the payment and the lady told me I cannot make the payment and pick my item because it's positive time I told her I know but I had talked to that auctioneer and he gave authorization to come over today Friday and pick my item up the lady been told me she does not care she has more power than the auctioneer and she's not going to give me the sofa. I explained everything to him over and over but she will not listen to anything I have to say kept yelling at me and calling me names

I have purchased many items over the past year through Capital City Auctions. I am usually quite happy with my purchases and the interactions I have had with the employees of this business. This auction has helped me furnish my new home, as well as buy fun things for myself and my kids (a kayak, ping pong table, etc.) that I would otherwise not be able to afford. I work full time, and I live over an hour away. When I purchase something, I'm often not able to get to the pickup location the following day. However, I understand that payment is required the day after the auction before the pickup time is over, and if I can't get there, I need to get a hold of the auction manager and pay over the phone. This is what I have done without an issue up until now. Sometimes the auction managers are too busy to take my call during the pickup time, but I know that they will call me back when it is convenient for them, and they always do.
On October 5th I won a telescope on an auction managed by "Seba and Amber." The following morning I did not receive an invoice (invoices are supposed to arrive by 9:00 am if you purchase something). On the auction listing Seba and Amber's phone number was listed (with a request to text only) and also Amber's email. At 2:58 pm I texted them, letting them know that I had not received an invoice, but was pretty sure that I had won a telescope during the auction. I asked someone to text or call me back to pay for it over the phone. I sent an email to Amber at 3:55 pm. The pickup time for this auction was 4:00-7:00, so when it was getting close to seven I tried calling their number a couple times and left a message. At 8:05 pm, I was emailed the invoice. I sent another text stating I had received the invoice AFTER the pickup time, and also pointing out that I had already left a voice mail, text, and email asking someone to call me back in order for me to pay for it. No one called me back, emailed me back., or texted me back. Finally, the next day at 1:51 pm, I tried texting one more time, asking if it was still possible to pay for this item. No one responded. At that point I assumed that something had been messed up; maybe they had listed too many telescopes on the auction and there wasn't one to sell me. After three texts, one email and several phone calls, I gave up.
Yesterday I emailed *** after discovering my bidding number was locked. I was told that it was because I failed to pay for the telescope, and I would be required to go to the Donn Eisele Street Depot to pay a 35% restocking fee (27.15) in order to use my bidding number again. I explained why I had not paid for the telescope, and sent screenshots of the texts and a copy of the email sent to Amber, to verify that I had made many attempts to pay for it. I was told "We offer payment over the phone as a courtesy not an alternative. If a bidder is not able to make it to the pickup for some unforeseen reason and not able to contact the auction manager it is the bidders responsibility to come to the warehouse to pick up and pay for the items." However, the wording in the auction description says otherwise: "If for some reason you can't come to the pickup, you can call the auction manager to pay over the phone. Paid items are only held for 3 BUSINESS DAYS at the Greenpointe Dr. and Donn Eisele St. Depots. Satellite locations may have other policies." I am not sure who is on the other end of "***, but I assume it is someone who has the power and authority to review the situation and determine that I am not at fault here. I assume it is someone who would be more concerned about providing good customer service to a repeat customer, and less concerned with getting a 27.15 restocking fee. I am not trying to get any auction managers in trouble (I just know from now on not to purchase from them if I can't get to Columbus the next day). I just want my bidder number unlocked and the "restocking fee" waived. I have been unsuccessful with making my case to "***," and I have no idea how to otherwise contact an owner or manager.

Yes I purchased a tent from this company about 30 days ago. Of course a tent is not something you run home and use.

We went camping this past weekend to find the tent had holes and broken poles. Also was missing stakes.

I was first told I need my receipt. I don't have it. Then was told I have to file within 30 days. I am right at the 30 day mark.

once I pointed that out I was told I had 48 hours to return.

I have sent them pics of the product. I am one customer how many other customer at the selling damanged goods to as good then the customer is losing month.

I purchased an smart TV from this business. The auction manager, Sean , moved the TV to the an area in which you check that your item powers up. I removed the TV stand parts and placed them to the side. I was attempting to locate where to plug in the power cord by partially removing the TV from the box when Sean decided to remove the TV from the box entirely and set in on it's edge on the table directly beside the TV stand parts. We found the power port, plugged it in and the TV powered up. Sean then laid the TV screen down onto the TV stand so he could go help another customer. I did not realize that he had laid the TV down onto the stand at the time. Sean again helped pack up the TV in it's original box with the original packing in place and the stand parts were placed in the box on the back side {non-screen side} of the TV. I used a hand truck to take the TV to my SUV and placed it in the auto by tipping the box on it's long side and sliding into my car. At home my son and husband carried the TV into the home. My husband attached the stand, connected the TV to cables, and placed it on the TV stand. It powered up but the screen was now cracked. The impact site appears to be at the base where the screen would have been placed on the stand parts.

This TV was purchased as new which is supposed to come with a guarantee that if broken it can be returned. I contacted Sean by email twice but he did not respond and I also sent two emails to *** but did not receive response. I called Sean's phone but he does not anwer and the voice mailbox is not set up.

I went to the warehouse, with the TV in the original box, to speak to Sean and his response was to contact Steve the manager. I later found out that Steve should have received the 2 emails that I sent to the Capital City's email address as mentioned prior. He also stated that he was not to assist me with the TV once it was purchased and now I have made him leery of assisting others. I spoke to Angie, also an auction manager who that day was acting as a cashier,and she recommended that I leave the TV at the warehouse and she would have Steve the warehouse manager call me around 10 am the following Monday. I was there on a Friday and Steve works Monday through Thursday. Angie recommended that I leave the TV at the warehouse and she signed my original receipt stating that it was left there.

Come Monday, I did not hear from Steve so I had to go the warehouse to speak to him around 5 pm. We spoke and he asked me why I had Sean assist me with the TV and explained that he helped without me requesting his assistance and I was unaware that this was not allowed. I stated that if Sean was not allowed to help then it is his responsibility as a manger/employee to follow the rules. After a lengthy discussion, Steve stated that Sean was not at the warehouse that day but he would speak to him and MAYBE Sean would agree to replace the TV. He would then contact me with the decision. That conversation occurred 2 weeks ago tomorrow and I have not heard from anyone.

I have been a Capital City Online Auction customer since 2014. I purchase items for personal use as well as to resell. I would like to start this review by saying that I do not work for CCOA nor did anyone at CCOA have any influence on me writing this review.
I remember in the beginning when I would purchase an item, get it home and find something wrong, I would get upset. Then after taking a few breaths and looking at my invoice I would realize I still got a great deal. Back when they were on Zettler Rd. I would be there picking up items that I purchased listening to customers complain how their item had a scratch or something similar and would be demanding their money back not taking into consideration they just paid $5 for an item that retailed for $150.
CCOA has recently updated their return policy that definitely benefits the customer. I won't go into detail but it does work well.
CCOA does alot of volume and although I'm sure they don't inspect every single item, their merchandise speaks for itself. I buy from similar auction sites and their product condition is by far better than the others.
Just about all the auctioneers will work with customers to make things right if there is an issue. Steve is a little hard to work with,
that's probably why they keep him in the office, he's still not too bad.
Using CCOA was how I got my business started and it has been a pleasure working with them.
If you take into consideration your buying items for peanuts on the dollar you can't beat the prices.

We bid on a propane heater / table that was not marked damaged or missing parts. We got home and it was missing the propane heater portion of the table. We contacted the person running the auction and they basically said too bad.

Normally the items are marked as damaged, missing parts or new. This item was not identified as any of those things - just in retail packaging.

I shopped CapitolCity Online Auctions LLC. I purchased an item in auction online. It’s a Diamond Undermount Granite Composite Sink. I followed the auction rules and went to preview night to check items I want to bid on. Auction Preview night was Friday March 2nd @ 4-7 with employee Taylor running preview. The sink was in perfect condition. No marks or cracks. The online auction for the sink was Sunday March 4th. I won the bid to purchase sink. Pick up day was Monday March 5. I paid my invoice and went to the auction area in the warehouse for pick up. I just decided to look at sink before I took the sink. It has cracks completely through the middle of the sink. Cracks on several sides. I talked to Taylor told her I previewed the sink now it’s broke in half. Taylor got the manager after several people asked me if I needed help. I waited for Steve the Manager for 20 minutes. He stated NO REFUNDS. I stated I came to preview as instructed the sink was in perfect condition. So what’s the policy for that issue? What is my guarantee as a consumer after I preview an item and it gets broken? Preview Friday March 2nd. 3 days of moving the item around and other people looking at the item.

Manager Steve stated NO REFUNDS period!

advertised as (Ryobi 18-Volt ONE+ Brushless Hammer Drill Kit Brushless motor provides 50% longer run
time and extend tool life 750 in. lbs. of torque to handle the most demanding applications IN OPEN
RETAIL PACKAGE USED RETAIL:$149.00)
There was no Drill, no Battery and charger would not turn on.
Advertised as ( Ryobi 18-Volt ONE+ Brushless Hammer Drill Kit Brushless motor ) NO KIT THERE
invoice #171117-1937-180, 11/18/2017