Capital One Financial Corporation

Review: Capital is using deceptive practices and fraud to its customers. On Sept.14 I received a letter stating their records indicate a change of address on my account was processed in the last 60 days. and if I did not request the change I should contact them at [redacted].I called immediately (in fear of identity theft) and was told this was not true, just that they wanted to update my info. when I asked why would they send a fraud deceptive letter to their customers, they replied "its just a form letter" I informed them I would be writing their President [redacted] and inform [redacted] how they are deceiving their customers.Desired Settlement: Inform me who is responsible for this policy, and change it immediately, I do not want to do business with people who deceive their customers!!!

Business

Response:

We have received a [redacted] complaint regarding this same matter for the customer in question; therefore, as instructed by you, we are closing the Revdex.com complaint and will respond directly to the [redacted].

Review: I closed my account with Capital One because of a high annual fee and extremely poor service including lying about online access. I put in writing after closing the account to have a late fee credited back that was charged in error. I then asked for a payoff. The company has refused to honor this request and has added additional fees. I am trying to get a payoff.Desired Settlement: Credit of fees and payoff figure

Business

Response:

I contacted the customer by phone and he was very satisfied with the resolution.

Review: In a nut shell... My credit card account was credited via a phone payment 7 times atleast in the month of July. I spent the money, money was deposited. At the end of July all monies were sent back to the paying account leaving me with a debt of 42,239.24. Each time I ensured my account was credited before sending the money out to **. Why would Capital One credit me if that was not the case. especially to this sum when the card only has a $10,000. credit limit?Desired Settlement: I want the card wiped clean of all debt

Business

Response:

We confirmed the customer is liable for the balance on the account and are in contact with her to discuss payment arrangements.

Review: I have 3 credit cards with Capital one. I just called to ask to lower my interest rates because they are 17% - 24% interest. The representative told me they cannot lower it and it may change over the next year because there rates are competitive! They are not competitive. and he did not even check my credit or ask me anything just said no! I find this hard to believe and for them not even checking on my credit and pretty much saying well when ever we feel like it we will lower your interest rate.Desired Settlement: I want my interest rate lowered!

Business

Response:

We explained why the customer's accounts are not eligible for a lower Annual Percentage Rate (APR) at this time.

Review: I have been a longstanding customer with Capital One Bank for more than 15 years or so. I have to say, that I am completely dissapointed with the way that a transaction dated June 2013 on My Checking Account was handled. During this month, I made a payment to my [redacted] Credit Card in the amount of 2,242.36 -- which was supposed to be a payment to pay down all of the balance on this account. However, just today, I found out that [redacted] was not able to debit this money from my account-- due to a "Funds on Hold" charge from Capital One Bank..which in turn has cost me excessive fees on my credit card statement from [redacted]..and also has caused me to have to pay down the balance of my credit card account..yet again to [redacted]. I am very upset that this has happened..because I talked to a representative from Capital One Bank.. who assured me that the funds were available in my Checking Account on June 12th. But because Capital One did not allow [redacted] to withdraw these funds from my Checking account.. I am back to square one -- and have to pay the balance plus interest and other fees all over again. And to top that off-- the rep from capital one tells me the only thing they can do is refund me overcharges and fees that [redacted] charged me due to NSF (on hold fees) on my account. I cannot begin to tell you the financial stress and pain this oversight has caused me.Desired Settlement: I would like for Capital One to refund or send the $2,242.36 to [redacted] on my behalf. Again, I (the consumer) am stuck paying for a credit card bill ALL over again...due to the fact that Capital One rejected my payment.

Business

Response:

November 1, 2013

Re: Revdex.com Case ID: [redacted]

Dear [redacted],

We are writing in response to the complaint that you filed with the Revdex.com regarding your personal checking account ending in [redacted]. We understand that you would like us to initiate a payment to [redacted]. We value your feedback and hope to address your concerns.

We have reviewed your account, and our records show that on 06/11/2013 two customer deposits in the amounts of $[redacted].00 and $[redacted].00 posted to your account and funds from the deposit were placed on hold pending verification. On a 06/13/2013 a check in the amount of $[redacted], payable to [redacted] was presented to the account. Sufficient funds were not available in the account to pay the item and a $**.00 held funds return fee was assessed to the account. Please understand, the fee was charged in accordance with the Rules Governing Deposit Accounts and following your request on 06/14/2013, the fee was refunded. [redacted] of the Rules Governing Deposit Accounts.

Uncollected/Held Funds: We reserve the right to return and/or refuse to pay any check, in person withdrawal, ATM withdrawal or other electronic item or instruction which is presented for payment against uncollected/held funds. A fee may be deducted from the account for any item drawing against uncollected funds, whether the item is paid or returned unpaid, in accordance with our current Schedule of Fees and Charges.

We regret any confusion or frustration this matter has caused you, but, in light of the above, we respectfully decline your request to initiate the $[redacted] payment to [redacted].

Thank you for choosing Capital One Bank to meet your financial needs. If you have any additional questions or concerns, please feel free to contact me at [redacted] ext. [redacted]. I am happy to help any way that I can.

Sincerely,

Capital One Bank

Review: Ever since Capital One took over [redacted] bank ive had nothing but problems with Capital One. They cancelled my automatic payments, I am unable to log in online anymore to make my payments, I have gotten multiple fees including a $80 on a $300 credit limit. Ive attempted to contact capital one and even speak to supervisors but they refused to waive my $80 "annual fee". I told them I wasnt paying that and I was going to file a Revdex.com complaint first. I was willing to continue business with Capital One, but I was not paying a rediculous fee. They wouldnt budge on that fee. Capital One representatives were even willing to let me go after 5 years of business with this company that was just taken over. Apparently now I am 4 months late on payments, and still have no way to log in online to make payments without getting charged a crazy "payment fee". I used to have this account automatically taken out, but apparently when the ended [redacted] bank website, the payments were no longer being taken out. And now I cannot figure out how to get it started again.Desired Settlement: I would like account to be put back in "regular standing" with the credit boroughs and would like all fee's waived on my account if you would like to continue to do business with me. I would also like you to take my payment with my checking account over the phone with no fee's. I have never been late with [redacted] bank and have never had any of these problems, I would like to keep the same relationship with capital one. Please fix all of these fee's and late credit reporting because of a mistake that capital one made by removing my automatic payments.

Business

Response:

The customer sent a complaint to the Revdex.com in regards to having his account removed from the autopay program when the conversion occurred and not being able to make a payment on his account. He also disputed the charging of the annual membership fee. We credited the fee to the account as a one-time courtesy. After researching the customer’s complaint, the decision was made to uphold the reporting as correct. We spoke to the customer and informed him of our decision. He asked to close his account and seemed dissatisfied with our resolution.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I made it clear to the representative that I would be filing a complaint with the Revdex.com when they first fixed my report, I was still unable to make payments online or over the phone. I made it clear to the executive office that I wanted my report to be fixed and the fee to be waived then I would make a payment. They agreed with me then got back to me telling me they wouldn't do it.

Regards,

Review: I live in a very busy and crowded apartment complex, and my husband and I are moving to another town in 3 weeks. I have called capitol on and asked to be removed from their mailing list. I am still receiving 3 applications per week from this company. I do NOT want anymore mail coming from them. Can you please help me to put a stop to this????Desired Settlement: I would like capitol one to stop sending their junk mail to this address. I can't get them to on my own.I would n t be living here in 3 weeks.

Business

Response:

Dear [redacted]

I’m reaching out to you about your complaint to the RevDex.com about receiving out offers in the mail. I have removed your name

and address, as it appears above, form out mailing list. However, you may need

to do this for any variation in the spelling of your name or address. We have

reviewed our records and were not able to find a pervious request to stop

solicitations to this address. We regret any inconvenience this may have caused

you.

Please allow 30 days from the date of this letter for all

mail from us to stop. This means you’ll no longer receive any offers from us. If

you have any additional questions, please feel free to contact me at

[redacted]. I can be reached Monday through Friday, between the hours of 8:30

a.m and 4 p.m ET.

Sincerely,

Review: I went to Capital One for a Auto loan, after I was approved the bank said they will mail me a check in 3 to 5 days. After time passed I received NO CHECK. The bank said they will overnight it for me. After several calls to the Bank I explained to them I didn't received no checks. The supervisor said to me that not his problem, I'm only wasting . and didn't know I never received it. He refused to help me and wasn't concerned about my finding with him.Desired Settlement: $ 100 dollars for running car faxes report.

Business

Response:

Dear [redacted],

We have reviewed the situation explained in your complaint to the RevDex.com and would like to address your concerns.

We sincerely regret to hear that our blank check process did not meet your expectations.

Our records confirm that your blank check package was sent to you via regular mail on

May 12, 2014. On May 22, 2014, you advised you had not received your blank check,

and we resent the document overnight via Federal Express. On May 30, 2014, your loan

was completed.

We regret any inconvenience this matter may have caused you; however we respectfully

decline your request for reimbursement. We thank you for your interest in Capital One,

and look forward to servicing your future financial needs. If you have additional

questions regarding your account, please contact us at [redacted]

Review: They continue to report past due balance for january 2014, even though I have NEVER been late with a payment on the account ending in [redacted]. They sent me a letter stating my Credit Limit would be increased by 10th statement as long as I didn't miss any additional payments. When I contacted them to request the CLI I was declined due to the late payments they are now alleging occurred in Dec 2013 and Jan 2014. I have copies of bank statements proving that payments were made.Desired Settlement: I want the promised CLI of $500 and removal of the incorrect reporting from all 3 CRAs.

Business

Response:

Dear [redacted],

I'm reaching out to you about your complaint to the Revdex.com. We're glad to share more information about this.

Our records show that on your December 2013 statement you made three payments. A payment in the amount of $55.00 on November 25, 2013, that was returned on November 25, 2013. A payment in the amount of $100.00 on November 27, 2013, that was returned on November 27, 2013. Also, a payment in the amount of $150.00 on December 10, 2013, that was returned on December 10, 2013. On your January 2014 statement you made two payments. A payment in the amount of $60.00 on January 2, 2014, that was returned January 6, 2014, and a payment in the amount of $420.00 on January 13, 2014, that was returned on January 15, 2014. I have enclosed copies of these statements for your review. Since the payments made on the December 2013 and January 2014 statement were all returned, we reported your account past due on January 2014. We've confirmed that we're reporting accurate information and are unable to modify it in any way. I'm sorry if this isn't the outcome you were hoping for.

I would like to address your other concerns regarding your Credit Limit. Please call me at your earliest convenience at the number below in order to clarify your concerns.

If you have additional concerns, please give me a call at [redacted], Monday through Friday from 8:30am to 5pm. PT. I'm glad to help any way I can.

Sincerely,

[redacted], on behalf of Capital One

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If that was the case, why did I receive a letter stating that I had missed one of my Credit Steps but that as long as I made the remainder of my payments on time, I would receive my $500 credit limit by my 10th statement, which is due to cut tomorrow. When I call to inquire about why I didn't receive it, now it is that the account was past due once in the past 9 months.

Additionally, my husband has a secured card that he has had for 3 years with never a missed payment. We had been informed that it could transition to a non-secure card in the future. However, I have inquired 3 separate times about a CLI and its always declined as not available on this particular account. However, I see on the Credit Boards all the time where others with a secured card for less time than him have gotten one. Its starting to feel like we are being discriminated against for some reason.

I will take this up with the Attorney General's office in West Virginia.

Regards,

Review: From: [redacted] (mailto:[redacted])

Sent: Wednesday, February 25, 2015 9:54 PM

To: [redacted]

Subject: Problem

Dear Sir,

I tried to fill out your form online, but it would not let me send it.

On July 1, 1999, I purchased accident/disability insurance through Capital One, for [redacted]. I would pay for this insurance through Capital One on a credit card. This service cost me $29.90 to cover both my husband and myself. Last week I received a check back from Capital One which didn't have any explanation why I was receiving it. A few days later my I received a bill from Capital One with a credit refund for $32.52. I called Capital One to inquire regarding this refund, asking question why I received this because this was my payment for this month. I talked to two people and neither said they had anything to do with this. I explained again that I have been paying on this for 16 years and never received a refund. Well they told me that they know nothing of this insurance. I told them, I couldn't understand this because the checks were made out monthly to them (Capital One). I was told I had to call [redacted] and speak to them. I called the number they gave me [redacted] and it was not a working number but left another number [redacted], I have called and left messages and never received a returned call. the first message for days was because of the weather, there was no one available but leave your number and they will get back to you. I have called them 3 times and can't get to talk to anyone. I would like to know who has my money and where has my money been going all these years. I would like my money refunded by either Capital One or [redacted].

Thank-you,

[redacted]Desired Settlement: Unspecified

Business

Response:

Dear [redacted], I am writing in response to your complaint filed with the Revdex.com (Revdex.com) about a credit balance refund check you received and cancellation of your insurance with Health Extras. I appreciate the opportunity to review and respond to your concerns. Beginning on May 8, 2002, a transaction for [redacted] appeared on your monthly statements in the amount of $14.50. A payment each month for the amount of the insurance was also applied to your account. Beginning on October 28, 2004, the transaction began billing as Accident Protection Plan in the same amount and with the same phone number as the previous transaction. The amount billed for the transaction increased to $17.90 on December 30, 2004, to $23.90 on July 26, 2005, and finally to $29.90 on January 29, 2009. Each month a payment was received for the amount of your coverage. Because Capital One does not have an affiliation with [redacted]

[redacted], we cannot provide a reason for the cancellation of the coverage or an explanation as to why they stopped billing you for their product. When the last payment of $29.90 was applied to your account on February 2, 2015, a credit balance of $32.52 remained on your account. A credit balance refund check was mailed to you on February 12, 2015, in order to bring your account to a $0 balance. I attempted to contact you by phone to complete a conference call with Health Extras, but I was unable to speak with you. If you have additional questions or concerns, please give me a call at [redacted], Monday through Friday from 8 a.m. to 4 p.m. ET. I’m glad to help any way I can. Sincerely, [redacted], on behalf of Capital One

Review: I have an issue with Capital one 360/ auto financing. I've been paying my car loan faithfully for the last 2 years now, never making a late payment, always on time and even paying extra on the principal. I've been contacting capital one with no success in my efforts to lower my interest rate or receive any tangible help. My account number is [redacted]. I've taken a loan for 16,978.65 and paid a total of 13,186.92 of which 8,152.15 has been in interest and and 5,034.77 is principal payment. I still currently owe 11,943.88. Every time I speak with customer service, they SOUND like they want to help but because of who they work for, they are unable to. My interest is too high and I've been unable to refinance to another company. With this company's high success their high interest rates are questionable. They are deceptive with the way they run things, giving a monthly payment and then taking the majority of that money to pocket themselves. I understand that I have this car and that I owe the money on it, but I didn't know that what I was paying on the interest itself I could have 2 cars.

Product_Or_Service: auto loan

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my interest rate to be lowered to 7% or less. I want this to be reflected on the previous amount of money that was taken for interest. So I am willing to be responsible for interest of 7%, leaving me only responsible of a total of 3,193.18 for my loan of 16,978.65. For the total interest paid on 8,152.15 and with capital one keeping 3,193.18 for interest I would like the remaining 4,958.97 to be applied towards principal and I will

Business

Response:

Dear Ms. [redacted], We have reviewed the situation you explained to the Revdex.com and want to address your concerns. As indicated on your contract, you were approved for financing in the amount of $16,978.65, over 72 payments, with an estimated finance charge of $16,281.03. The regular monthly payment is $461.94, and the annual percentage rate (APR) is 24.99%. As the Federal Truth in Lending Disclosures explains, if all payments are made as scheduled, you will pay $33,259.68 in principal and interest for the vehicle, not including any down payment you may have made. Based upon the terms of your contract, we have confirmed that all payments have been accurately applied towards interest and principal based upon the date they were received. Please understand that you have a simple interest contract, which means interest is calculated on a daily basis, based on your unpaid principal balance at a rate of 24.99%. This means the total interest you pay can change depending on when you make your payments. The greater the time between payments, the greater the amount of the payment that will be applied to interest. When a regular monthly payment is received for your account, the funds are first credited to interest due, then to principal due, and finally to any fees owed. Thereafter, any excess payment will be applied to reduce your principal. The amount of your payment that is applied towards interest is based on your current loan balance, interest rate, and the amount of time passed since your last payment. Interest will accrue on your account until the unpaid principal balance is zero. We have enclosed a copy of your payment history which reflects how each payment we received was applied. We have also enclosed a letter titled “Understanding Your Loan” which provides additional information on simple interest loans. After reviewing your concerns, we have confirmed that we are properly servicing your account based upon the terms of your contract, and we are unable to lower your APR. If you would like to see if you are eligible for a lower APR, you may want to consider any options you may have to refinance with another financial institution. If you pursue any refinance options, you are still bound by the terms of the contract you have with us until your account is paid in full. This includes continuing to submit your regular monthly payment. We greatly value your business and appreciate you taking the time to provide your feedback regarding your recent experiences. If you have additional questions, please contact our Customer Service Department at [redacted]. If you have questions regarding this specific response, I can be reached at [redacted]. Sincerely, [redacted] Office of the President, Financial Services Capital One

Review: We're trying to access a checking account we opened five years ago but you refuse to grant us access to the account, despite us having all our credentials. Previously we were able to access the account, but you would not allow us to withdraw our OWN money out of the account! What kind of a bank does this??? And now you've gone and locked down our account for no reason, and we have $300+ just sitting in there that we want to take out so we can be done with you and your awful service.

Instead, you're making my father call when he's not even located in the US anymore. Does he really need to deal with the time difference and the hassle of making a long distance call when we just want to take our own money out? What kind of a bank does this to its own customer? A horrible bank like you that's who.

All we're trying to do is access to the account so we can transfer the money back to THE SAME ACCOUNT that we used to transfer the money in in the first place. We're not trying to withdraw it at the ATM or even transfer it to a different account, so we don't even know what the problem is in the first place. Basically as soon as this account was created and we stupidly transferred the money in, it was locked and we were unable to withdraw or transfer the money out again. Seriously outrageous.My complaint concerns: a Banking Account (Checking)Desired Settlement: LET US WITHDRAW OUR OWN MONEY!!!!

Business

Response:

Dear [redacted], We reviewed the concerns you expressed to the Revdex.com and we wanted to follow up with you. It’s important to understand that we take security very seriously, especially when we don’t get to meet our Customers face-to-face as with our direct banking Capital One 360 accounts. Part of this security is making sure we’re able to verify each Customer’s identity and account activity to avoid any possible fraudulent activity. While we understand you’d like us to remove a restriction on your father’s account and close it, for security reasons, we’re unable to do so without speaking to your father first, and we’re unable to make an exception. Please have your father give us a call at 1-866-877-2995, and an Associate will be happy to assist him. You mentioned that he’s no longer in the U.S., so he can call us collect at 1-302-658-9593. We’re available from 8 AM to 11 PM ET Monday through Friday, and 8 AM to 6 PM ET on Saturday. If you’d like to discuss this further, I can be reached at 1-302-255-3277. I’m available from 8:30 AM to 5:00 PM ET, Monday through Friday. Thanks, [redacted], on behalf of Capital One

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Seriously, I don't understand why they make it so difficult to close an account and why they're making us go through all this trouble. No we do not accept their response, and we want to get our [redacted] money back!!

Regards,

Capital One just rejected a plane tickets purchase for $1.25! Am I joking? No my friends, sadly, I am serious. Even after I called them and they agreed that I had always paid on time and well over the minimum payment, they would not budge. Sorry mom, I guess I won't see you this year! I closed my account immediately and you should too. These are completely unreasonable policies. If you are considering opening a new line of credit, I'd go with [redacted]. They have always been fair and reasonable.

I called to resolve an issue with my bill pay. I had a terrible experience with Rose (ID: GCX436). She repeatedly disregarded my opinion when I expressed my issues with responses like, "well that's just common sense." When I asked to speak to her supervisor, she tried to convince me that she didn't have a supervisor and attempted to redirect the conversation back to the payment asking me if I wanted a refund. No matter how many times I answered, yes I want a refund, and asked for her manager/supervisor's name and contact information she tried everything she could to avoid providing me with the information I requested by telling me that she had to look up their information, repeatedly agreeing to provide the information without providing any relevant name or contact information, eventually giving me a 1-888 number which would direct me to another call center and force me to start from all over again, then trying to tell me that her manager's contact information is unavailable after agreeing to provide the information multiple times. I asked specifically for her manager's name and their office phone number or email address, she refused saying that their personal phone number is unavailable. I explained to her that I dis not ask for their personal phone number and that I am simply requesting their office phone number or email, but she again tried to change the subject and asked me the same question that I already answered, if I wanted a refund, and eventually began accusing me of going back and forth saying that she wasn't trying to argue with me. I asked her not to change my words, to which she bluntly denied in an argumentative manner, and threatened to put me on hold saying, "I have other customers to assist, so you can go on and keep talking about your day but I am going to put you on hold now." I waited for about ten minutes and ended the call to find the information that Rose had failed to, and ultimately refused to, provide me. I have never felt more neglected as a customer and I wouldn't spend this much time and effort to report this incident, but this needs to be addressed because I am strongly considering changing services if I don't receive a proper response from the company in regards to my confrontation with Rose today.

All I have to say of this company is they are a bunch of money hungry [redacted]. Recently in sending documentation from my bank they still refused to accept that as proof of payment was made on my account. After you send the information to them they turn around and then send a letter saying that the proof was not acceptable. They also make it very difficult because you cannot get a copy of the check sent because they process it as an ACH. So the bank has no copy of the check. The payment investigation department sucks and would not ever want anyone to apply for the card because all this company is a bunch of money hungry [redacted]. I will be taking my business elsewhere because of the crap you have to go through to get something straightened out. If they won't accept information from a print out from the bank then the investigation department needs to be shutdown and this company should be out of business because they are all is.

I've been a Capital One customer for over 15 years, and on Friday 01/29/2016 my account was hacked by criminals and NONE of the safeguards that Capital One had in place worked to protect my money.
1. They were able to withdraw funds from my account using the ATM. (Somehow obtained my PIN # or changed PIN # and also exceeded daily withdrawal limit)
2. Hackers called Capital One Customer Service department and was successful in transferring funds from our savings and also from a second checking account into our primary checking account which they had the "dummy card" for and cleaned out all three accounts in one day. (Our Daily POS limit is $2500, they far exceeded this amount as they cleaned out our accounts.)
3. Capital Once became aware of the breach, cancelled the affected debit card, and sent a new one. They NEVER called to advise/notify us of the problem. When we received the new card, we had no idea why it was sent.
4. As the owner of the account and a loyal customer for over 15 years, no consideration is granted to us as it relates to replacing our funds. We have been advised that it could take up to 10 business days to replace funds and we must wait for them to complete their investigation. Meanwhile, it's the beginning of the month and we need to pay our bills.
Once this issue is resolve, I have no confidence in Capital One's ability to protect my money or personal information going forward. To be told by several people that work for them, " This is their job (criminals), they spend all day thinking of ways to rob people of their money." My response is that as a financial corporation, is it THEIR responsibility to ensure that criminals are NOT successful in their quest to rob their customers of the billions of dollars placed in their banks on a daily basis. This clearly their pathetic attempt to reduce their accountability in this situation.

CAPITAL ONE, is taking advantage of the American public. This company provides credit opportunities and then charges outrages monthly finance fees. I have paid close to $600 over 10 months for a balance less than $2000. They charge me $45+ every month just for carrying a balance. This is excessive.
Their auto finance company is worse. I financed a car two years ago with Capital One and they don't tell you that you cannot refinance with them within a year, and no other finance company will refinance until a certain amount is paid of your loan, so the consumer is stuck with a HIGH INTEREST rate and there is NOTHING you can do but pay them. No one will re-finance me and I am paying a ridiculous APR. Unbelievable. This company is taking of advantage of consumers with less than perfect credit and they know it. When you call them, they are not helpful at all. They just want your money!!
As soon as I get rid of all of my Capital One loans, I will NEVER do business with these people again.

Review: In August I received a bill from Capital One bank indicating that I had a balance of $783.99 owed from a previous credit card with [redacted]. Payments have been sent to [redacted] in the amount of $65. The $65 payment arraingment was made with a collection agency by the name of [redacted]. Instead of sending the payments to the agency payments were sent directly to [redacted]. By letter dated 3/12/13 from the same collection agency the balance on the account was $470.49. I have sent a letter dated 7/30/13 to Captiol One [redacted] certified and regular mail disputing the charges as I was told to do by a capital one represenative to date no response. I have made several phone calls to Captial One and spoke to several representatives only be given a different address to dispute the charges, this time I was told to write to Capital One Payment Investigation Department [redacted]. I was told by a represenative that the reason no action was taken was because I sent a Cease and Desist letter asking only to be contacted by mail and to stop all phone calls. THIS IS UNACCEPTABLE!!! I have proof of all payments that were sent to [redacted]. Therefore between Capital One and [redacted] something needs to be done to get to the bottom of this disputeDesired Settlement: I need for someone to look into where my payments went and to correct the amount that is owed to [redacted]/Capital One Bank.

Business

Response:

Dear [redacted]:

I'm reaching out to you about your complaint to the Revdex.com about the balance on your account. We take your concerns seriously, and I'd like share more information about this.

On August 11,2012, we received a request to place a cease and desist on the account; therefore your home telephone number and work telephone number were removed from the account, and our collection databases.

Due to delinquency of the account, and the cease and desist, the account was placed with [redacted], [redacted] & [redacted] on October 12,2013. During this time your account continued to accrue Interest Charges and Past Dues Fees, which is why the letter you received from [redacted], [redacted] & [redacted] dated March 12, 2013, had a balance different than what was reflected in our system. On July 10, 2013, we removed your account from [redacted], [redacted] & [redacted]. Since your account is no longer being serviced by [redacted], [redacted] & [redacted], your account will be billed for monthly interest charges and any applicable fees. In May 2011, Capital One purchased [redacted] credit card accounts from [redacted]. As a result, your account is now owned and by serviced by Capital One.

We recognize that you're upset about this, so I have issued a credit for $[redacted] in interest charges, and $[redacted] in Past Due Fees that were assessed while your account was with [redacted], [redacted] & [redacted], from October 2012 to July 2013. You should see these credits on your October Billing Statement.

In order for me to research your payments and ensure they have all posted to the account, please provide me with a copy of the front and back of the cashed money orders. If the payments were submitted by check, please provide a front and back copy of the cashed checks, the date the payment cleared your bank, and a bank statement showing that the payment was deducted from your bank account. Once I receive the requested information, I will continue my investigation and provide you with a timely response.

We hope this letter explains the situation. However, if you have additional concerns, please give me a call at ([redacted], Monday through Friday, [redacted] to [redacted] P.T. I'm glad to discuss this with you.

Sincerely,

Office of Executive Resolutions

Capital One

Review: On September 11, 2013 a fraudulent [redacted] money transfer in the amount of US$1024.99 appeared on my credit card (through Capital One) under the name of my father (an authorized user), [redacted]. I called in (my father resides in [redacted]a) and reported the transaction as fraudulent. Capital One refunded the charge on September 17 and I thought nothing of it. On November 12, 2013, the fraudulent charge re-appeared on my account (new credit card number). I called Capital One and was informed by a fraud [redacted] ([redacted] at [redacted]) that they considered the charge to be legitimate after only confirming the home address and phone number used with [redacted]. I called [redacted] and opened a Fraud Report. They relayed the following information to me concerning the charge: MTCN: [redacted] Recipient: [redacted] Birthdate: [redacted] Date of money transfer: September 9 Country: [redacted] Location: [redacted] also confirmed that money transfer was made online with an account opened on the same day, the ONLY transaction on the account was the one, unauthorized money transfer, and the money was picked up 5 minutes after the web transaction was initiated by the fraudulent actor and authorized by Capital One. Capital One has incorrectly identified this as a legitimate charge based solely on the fact that the web transaction details included the address and phone number my father used before he moved to [redacted]a, while ignoring several key facts that indicate the charge is fraudulent: 1. The [redacted] account was opened and used within minutes and the only transaction was the fraudulent one (in fact, the [redacted] fraud [redacted] I spoke to said that the charge is clearly fraudulent). 2. My father was already in [redacted]a at the time and neither he nor I have ever visited or spoken to anyone in the [redacted]. 3. The fraudulent charge is completely different from the transaction history of the account. The credit card account in question was, for at least the last 12 months, ONLY used for balance transfers using a 0% offer. In fact, by placing this charge on this card, if we do not pay IN FULL by the payment deadline (December 15) all current balance transfers (we maintain a high balance on the card, but at the 0% rate) retroactively revert to the non-promotional APR. In other words, it's completely illogical to use this card for ANYTHING except the promotional balance transfers. The last point is, I think, the most important. This charge was clearly out of the blue and significantly different from the transaction history of the account. However, rather than identifying this and calling either my father or I to confirm whether the transaction was legitimate, they simply approved it. Then, after we reported the transaction fraudulent, they immediately approved a temporary credit and did NOT recommend we speak with [redacted]. We did not hear anything back for over 2 months, at which time they informed us that, because of TWO supporting indicators and regardless of the substantial evidence to the contrary, they were immediately reapplying the charge and demanding payment.Desired Settlement: I would like for Capital One to reinstate the credit they previously applied on September 17th, ideally before the December 15th payment date for this cycle.

Business

Response:

Our customer is concerned about a fraud transaction on the account that we charged back to him. This customer also filed a regulatory complaint with the [redacted] (CFPB) with CFPB case number [redacted]. Our agent, [redacted], will address his concerns through that channel.

Review: I am a new immigrant to the US attempting to build credit. On the advice of my wife I looked at Capital One's secured credit card product. As I was looking at the application I was prompted to join a live chat with an advisor. I gave the advisor my information, namely that I'm a new immigrant to the US, currently unemployed (pending the arrival of my green card), and that I had only recently obtained my Social Security Number. Based on this information I was advised to apply for a standard (non-secured) card with Capital One. That didn't seem to make sense to me, so I challenged the advisor, asking him if he was certain that it was the best choice for me given my employment and credit status, and I was told that it was. I still didn't think that this was correct, so I went ahead with an application for a secured credit card with Capital One and was immediately declined (I am still pending the written explanation). I rang Capital One and spoke to a manager. Unfortunately they weren't much help and just mentioned that she'd pass my comments on. Capital One seriously misrepresented my eligibility for their products and as a result have damaged my credit rating.Desired Settlement: I am not sure exactly how being declined for credit will affect my credit score going forwards, however since it's a direct result of misrepresentation on the part of Capital One, I'd like them to propose a solution that results in either the restitution of my credit rating, or sufficient reparation by way of an apology.

Business

Response:

Dear [redacted],

We were recently notified by the Revdex.com of your concerns about an application requesting credit and information provided by our company prior to the application being submitted.

Our records show that we received your application on January 15, 2014. This application was submitted online. Unfortunately, we were unable to approve your application and a letter was issued to you on January 15, 2014, advising you of this decision. Additionally, please note that the letter provides there was no impact to your credit score in process of making this decision.

Our records also reflect that you contacted Capital One via a chat communication on January 14, 2014. Please note that this occurred prior to the application being submitted. We have taken the opportunity to review this communication and found that no incorrect information was provided.

If you have additional questions, feel free to call me Monday through Friday at [redacted], 8 a.m. to 4:15 p.m. ET. I'm glad to help any way I can.

Sincerely,

[redacted], on behalf of Capital One

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, since my credit rating has apparently not been affected. However, I would like to stress that, contrary to Capital One's response, I spoke to their online chat agents on two occasions, and I was indeed given the wrong information.

Regards,