Capital Resource Credit Consultants Inc

Revdex.com:I did receive the card todayIt says I spoke with George and while he did call, we did not speakI REPEAT, WE DID NOT SPEAK, EVER! He left a message and I did return his call and still never heard back from himThis is exactly the kind of really bad customer service I am having a problem withI never spoke with anyoneWhat the heck is a customer suppose to doIts like their pissed at me for the machines not workingIf it happens again and they continue this lack of help, I will file another complaint. I so appreciate the help of the Revdex.com on this matterClearly without your assistance, I would have never heard back, because even with your assistance I never spoke with anyone
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The check that we had mailed was just recently returned back to us. The check was mistakenly mailed to *** *** *** when it should have been sent to the correct address of Joseph Roth at *** *** ***. The check is being re-mailed to the correct address this afternoon. Thank
you.*** ***

Revdex.com:At this time, I have not been contacted by Hercules regarding complaint ID ***.Sincerely,
*** ***

This complaint has been settled between Hercules and *** ***.A check is being processed by the Hercules Accounting Department.Barry

We had a service technician reboot the air-card on the revaluing unit in the laundry room on 7/** As far as we were concerned, the unit was repaired on that date We are re-sending the technician out to the building today to look at the unit again to see if it requires service once
again We have received no additional complaints from any other resident of the building As opposed to going to the Revdex.com, the resident could have contacted me and I would have provided additional suggestions, including the mailing in of a check and we would have added the value on to the smart card and returned it back to her Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our Service Manager, George L*** will be contacting *** today. He suspects that since we have not received any other complaints from any other residents of the buildings, the problem might be with *** either under loading the washers or adding too much soap to the washer. Both will
result in the "unbalancing" that *** described. We wil be mailing *** a new Hercules laundry room smart card with $pre-loaded on to the card, to compensate *** for her lost money and her previous laundry room inconvenience. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I won't consider my complaint resolved until I have received and succesfully cashed my refund check for $Thus far all I have received are statements that "the check is in the mail"I heard that on the phone and now I have it in emails
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI will see if I actually receive it this time.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will mail her a check for $10.  I am sorry for any inconvenience.[redacted]

We have not processed any refunds for [redacted], however, our customer service department will be contacting [redacted] this morning after 9AM and will be processing his request for the $10 refund after the conversation.  We show no records of his call, and we are also further investigating when...

his calls were received and if the information was taken down by our after hours service and mistakenly not entered.  This will be completely taken care of today.Barry H[redacted]Vice President of Marketing and Customer Service

Our service manager, George L[redacted] spoke with the resident of the building on Monday night.  We also mailed the resident a new laundry room smart card with $50 pre-loaded on to the card.  I'm not sure what else we can do to make this right with the resident of the building.  Her original complaint was that she was asking for additional money for her time and inconvenience.  We covered that.  We also had our service manager reach out to her to further explain the situation and provide assistance.

We attempted to reach out to the person who complained to the Revdex.com.  Our Service Manager, George L[redacted] had a lengthy conversation with the person and offered to meet her in the laundry room to show her how to correctly use the machines and the use of the smart card.  The resident of the building declined to meet with George, saying it was a waste of her time and took offense that George would be providing her with instruction.  There is nothing more that can be done at this time.  We have never, ever received a complaint involving "double dipping" and as explained to the resident, we do not track individual wash and dry usage on a person's smart card.  not one single resident has ever expressed this complaint to Hercules.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but without them providing their records, I have no recourse. i would like to at least dispute their response.  If you saw the email I sent earlier re this issue - George did offer to come out and "give me a lesson" with regards to doing laundry.  Since I know how to do laundry, AND as I've continually stated, this problem appears to be intermittent, after I've already "stepped" thru the setup, I advised him I didn't think it was worth the effort.  This isn't about me not understanding or getting the concept of laundry, this is about the laundry cycle voiding itself out AFTER its deducted the money.  When I run thru the second cycle, with the same load, the balance appears to be lower. so, I take offense to the way they responded.  As I feel like I'm being double charged and they have done absolutely nothing to disprove that, I think I handled myself with professionalism and courtesy.  I didn't once raise my voice, use foul language or was abusive in any way. On the other hand, Hercules, while polite in their response, has not convinced me they are not at fault.
Sincerely,
[redacted]

As I had previously explained to [redacted], there was no malfunction of the washer itself.  Initially it was noted by [redacted] that the clothing came out rusty stained and discolored.  Then it was reported the clothing came out with bleach on them.  Bleach is not retained in a wash cycle,...

so any bleach would have come form a previous user that could have been spilled on the machine.  I had previously had a $100 refund check mailed to [redacted] as a gesture of goodwill.  I will raise the level of compensation to $300 which is more than generous based on the clothing in the wash.  If this is satisfactory, please advise and I will have the check processed this week.  Thank you.

Here is a copy of the email that I sent to the building resident on Friday and then on Saturday.  I called her, emailed her and even provided the previous check information.  We are sending her a new check this week as I stated in my email to her.  I truly do not understand why the...

Revdex.com was contacted for $2.50, when I made it clear on Saturday that a new check was being mailed to her this week.  [redacted]
 
[redacted]
 
[redacted]
 
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:What is the date it was allegedly sent out? I am supposed to allow 4 days from When????????? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is a copy of the email that I just sent to [redacted]:[redacted],I
received your complaint from the Revdex.com and wanted to respond
back to you first, before writing back to the Revdex.com directly. I can assure you
that the Smart Card that we distribute to the residents of your...

building as
well as all of the buildings that we do business with in NY, NJ, CT and PA do
not “double dip” as you noted in your complaint.  When the Smart Card is
inserted into a washer or dryer, the card must be left in until you are asked
to select a wash cycle and if you leave the card in too long, you are told to
remove it from the washer. At that time, the cost of the wash or dry is then
taken from the card.  If there is a problem and the money is taken from
the card, that could be a mechanical problem or you are removing the card prematurely. 
I am going to arrange for our service manager (George L[redacted]) to contact you
and arrange to meet with you in the laundry room to discuss your issues so that
we can settle this as quickly as possible.With
respect to your issue about a print out of your card transactions in the
individual washers and dryers, we do not retain individual card transactions in
the machines.  We cannot tell you that for example, in the month of
November, you personally did 9 washes, based on your individual card being inserted
9 times into machines.  If we could, laundry would be a great deal more
expensive based on the technology required for this.  As far as I know, no
laundry provider is able to compute this.  Therefore, we are not
withholding information from you.  We have received few service calls at
Bon Aire since we installed back in July 2015.  I have spoken with the
management company to advise them of the issues that you brought to our
attention.  Thank you.[redacted]

A new check for $5.50 will be sent [redacted] to [redacted] on Thursday, May **.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Two weeks ago machine was not working again. I then met the building manager, Panos, and super [redacted], who told me that the cable company came and hooked up new cable wire system to the machine and that was the problem.I hope that fixes it. it was the dial-up not reaching the server that was causing the machine not to work!?!?  Why can't this laundry company just know what's going on? Even after it's been fixed they cant relay that message?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]