Capital Resource Credit Consultants Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have made numerous calls to the service I spoke to someone named Gene and Ricardo.  I also ran into other tenants who were having problems and we're going to call the number on the card. I saw the truck there on Thursday a week ago today, and try to use the machine Friday it was still out of order and then I checked Saturday and it worked They told me they would forward my concerns. As to resolving the problem I was never offered  to have money put on the card the way this person is suggesting. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive a timely email from Barry H[redacted], advising how the card / service works.  Since I've been using them for months, it was just reiterative.  He explained that the cards won't double dip, and that they don't have the records I require.This was followed up with a call from one of his managers.  While the communications were quick ,pleasant in tone, the only "resolution" were their assurances that I wasn't being double billed.  They also offered to have a tech come and walk me through using the washers / dryers.  I appreciate the attempt, but advised that I didn't think it was necessary as I KNOW how to use the machines, but when some of the initial transactions are "voided" and it appears I'm being billed for both the "void" and subsequent transaction AND this is an intermittent issue, the tech wouldn't be helpful.So, the call concluded.  I'm not terribly satisfied, but they insist they can't show me my accounting.  He did say someone would be on site soon, and they'd contact me in person, when they were here.Overall, I'm a little disappointed with this transaction, but through no fault of the Revdex.com.  Thank you for your assistance with this issue and my apologies with the delayed response.  With holidays and work, I'm running behind.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the email Barry H[redacted] claims he sent me was NEVER received by me. That email makes NO SENSE to me. What good is sending me a check number???? I don,t have the check! Furthermore the customer service center has told me the check was in the mail on 6/**/16 and now he is saying it was sent 6/**/16. Which is it? I still don't have my refund! This refund was requested online since approximately 6/*/16 or 6/*/16. I was told by Barry H[redacted] that he would call back THAT SAME DAY. When he did not, I tried to call him and was told that he was "out of his office". Customer service at Hercules is very poor. I am STILL WAITING for my check for $2.50!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As requested the revalue machine in the laundry room has been working more often then not as noted in our previous response. The technician has had multiple instances whereas he was at the location, tested the machines and found them to be in working order. We find no reason to replace machines in the laundry room.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 It is now almost 4:00 pm and I have not heard from anyone? This is part of the problem and terrible customer service, even if you disagree with me. I will accept the terms you state when I get the laundry card in the mail.  If I can not even get someone to email me or call me, I am not sure how I am expected to believe that I will get a laundry card.It also seems I am being "blamed" for the way in which I am using the machines. I am most confused by this. If this is the case why would you not have told me the "correct way" before? I have spoken to several people and no one ever said a word about ways in which I might help the situation. 1- I am very careful and use less than the recommended amount of detergent. 2- 50% of the time the machines work fine and I do nothing different. I have very carefully loaded the machines, not to much and not to little to make sure.[redacted]   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], Please understand that the refund process does take roughly 21 days.  The check was in fact CUT (ISSUED) on 6/**/2016 and it was mailed out on 6/**/2016.  That was a simple miscommunication error.  As per our accounting department, refund checks are cut ONLY once a week, usually on a Friday.  I have spoken with Ursula D[redacted], who is the person ion charge of issuing all refund checks and she has assured me that a new check will be cut and sent out to you on Friday, 7/*.  We do apologize for any inconvenience that this has caused.  Ursula will be in contact with you shortly.  Please look out for her email as she will need to confirm some information with you. Thank you! Barry H[redacted]