August 7, [redacted] ***This complaint must have been filed prior to my discussion with Mr***.· I reviewed the paperwork he sent me.· I call Mr [redacted] and shared with him that while I could not establish whether or not the Dodge dealership did a repair that was necessary I felt that he was due some type of compensation for the difficulties he had experienced.· I offered him a settlement of $for a reimbursement of his costs.· He agreed and said that he felt that the offer was a "fair" compromise and that it would go "a long way" In helping him.· I instructed my accounting office to issue a check to him for $1000.00.· We issued the check and mailed it to him last week.I consider the matter to be closed.Sincerely, [redacted] ***PresidentCapitol Car Credit
January 21,Revdex.com Corporate Office [redacted] ** [redacted] *** ID: [redacted] Dear [redacted] ***:I received the Revdex.com file ID [redacted] and proceeded to pull the entire customer file for reviewThe customer in question states that they wish to have this account charged off or shown as repossession.The customer has a loan with Texas Auto Credit Solutions, IncThe collateral for that loan was a Pontiac Gran PrixThe customer reported the vehicle stolenHis Insurance company rejected his claim because he failed to keep his insurance coverage current or paid on timeThe Austin police department is still investigating the crime and indicates that there are some extenuating circumstances in the case:The customer still has an obligation to pay the debtThe fact that the collateral may or may not have been stolen is an issue between the customer and the police department.The customer can and should still make payments to Texas Auto Credit SolutionsThe company is only asking for the money that it is owedSincerely, [redacted] Texas Auto Credit Solutions
Re: [redacted] ID [redacted] Dear [redacted] ***: I am in receipt of the letter dated Oct 31, with regard to [redacted] I have reviewed the customer complaint and enclosed is our company's response · The events she describes did not involve Capitol Car Credit · Capitol Car Credit is a pre-owned vehicle sales operation in Austin & Georgetown Texas · The customer in question purchased a very nice Nissan Versa from the dealership in November of · The purchase of the vehicle was financed by Texas Auto Credit Solutions (TACS), a finance company, which is a separate company from Capitol Car Credit · [redacted] interface was with one of the account collectors and the head Manager of that company · I will not divulge the interaction or payments of [redacted] 's loan that is held by TACS for obvious reasons · I interviewed all the named company employees and their immediate supervisorI read the notes left in [redacted] s' account file · There was interaction between TACS personnel and [redacted] · The interaction had to do with her payment history on the vehicle TACS financed · I have instructed the manager of TACS to reassign [redacted] 's account to a different account supervisor for handling · I found no unprofessional actions on the part of the Manager of TACS or [redacted] 's [redacted] · We value [redacted] and appreciate her business with TACS · We are commit to giving her and her account the best service possible and I will personally review the account each month to ensure that quality is maintained Sincerely [redacted] [redacted] Texas Auto Credit Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***
I apologize for the miscommunication with *** *** and her boyfriendI did not see the text that they received after their visit but if the content was as they indicated I am embarrassed for the unprofessional behavior of my sales person and I personally apologize for the
comments
As to the presence of the "van" they wanted to look at and at the time was not present when they arrived I am sorry for the poor communicationI think we were being over enthusiasticWe sell a number of vehicles each month and consequently we are getting vehicle shipments all the timeTransport time from San Antonio is always dependent upon the travel congestion on 1-
The comments about my Sales Person *** are different*** is a Cuban-Hispanic immigrant to the USA and is striving very hard to make a life and a living hereHer command of the English language is not perfect but she is a very nice, positive, hardworking womanIn this day and age of our multi-national society I would expect a little more tolerance for the difference that exists in people
Again I apologize for the negative experience *** *** had with our organizationI wish her and her boyfriend much success
Capitol Car Credit
Dear *** ***:I have reviewed this file and here are the facts I have determined:Vehicle was purchased at the Manheim Auction in *** *** on 6/18/2014.The vehicle underwent an auction Post Sale InspectionThis inspection covers all the major components of the vehicle- engine, drivetrain, A/C,
frame, & electricalThe vehicle passed this inspection. We brought it to our sales location in Georgetown and had an independent shop that is on site perform our point vehicle inspection and reconditioningIt passed that inspectionWe sold the vehicle on 8/29/2014. The customer brought the vehicle back to our location in Georgetown complaining of a "clunking" noiseWe paid the shop to do a complete evaluation of the vehicle and they reported that they could not duplicate the problem the customer had describedThe customer was not charged for this check out. On a subsequent visit the shop did drop the gas tank and changed or repaired the fuel filler neck to the gas tank at no charge to the customer. To my knowledge we were never made aware that the customer repaired the power steering, rack and pinion, steering gear insulator, and the stabilizer.I have called customer's number we have on file and left a message for the customer to send me a copy of the repairs he had performed. Once I got those repairs I will fowrard them to the warranty company that issued the warranty on the vehicle and determine if there are any items that are covered. We do a complete job of reviewing the vehicles we purchaseWe cannot repair problems that certified ASE mechanics cannot duplicate. Sincerely, *** ** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms***, I apologize for the late response to this Revdex.com fileI personally investigated the file and found that our Finance Company personnel had mishandled this customerI had a in depth meeting with all of the staff of our finance company and scheduled some intense training classes so
this type of thing will not reoccur. The Account Manager for this account has already called Ms*** and apologized for the incident. This is not how we do business and I have initiated programs and procedures so this will not reoccur. Thank you for your information and support. Sincerely, *** ** ***Capitol Car CreditTexas Auto Credit Solutions
I personally reviewed the account with the Collection manager of Texas Auto Credit solutions and he assured me that the matter had been handled with the customer with a positive resolution. As a matter of record all lenders require proper collateral insurance to protect the vehicle they have used...
for collateral on the loans they approve. This insurance can be force placed if necessary. We believe this matter has been closed.[redacted]PresidentTexas Auto Credit SolutionsCapitol Car Credit
August 7, 2015 [redacted]This complaint must have been filed prior to my discussion with Mr. [redacted].· I reviewed the paperwork he sent me.· I call Mr. [redacted] and shared with him that while I could not establish whether or not the Dodge dealership did a repair that was necessary I felt that he was due some type of compensation for the difficulties he had experienced.· I offered him a settlement of $1000.00 for a reimbursement of his costs.· He agreed and said that he felt that the offer was a "fair" compromise and that it would go "a long way" In helping him.· I instructed my accounting office to issue a check to him for $1000.00.· We issued the check and mailed it to him last week.I consider the matter to be closed.Sincerely,[redacted]PresidentCapitol Car Credit
Complaint: [redacted]
I am rejecting this response because: this company has obviously falsified documentation of their "re-conditioning" process. When the vehicle in question was sold to me in November the first two settings on the AC control panel did not function at all. As I previously stated, I was told this was simply a problem with the control panel; Not the air conditioner itself. Unfortunately, this was inaccurate information. As for my lack of communication with the dealership, I am continuously presented with horrific customer service by anyone other than the before mentioned [redacted]. After investigating previous Revdex.com complaints filed against the company, as well as reviews on other sites, it was made very clear that was not the route to go. Attempts at reaching resolution were less than satisfactory. I will gladly contact both Becky and the in house mechanic although I feel that their in house mechanics did not perform adequate service prior to now.
Regards,
[redacted]
Dear Ms. [redacted]:I received the Revdex.com file and personally
gathered the information with regard to this customer. While it is true that
our finance company does install a GPS device on all the vehicles it finances
the devices are not designed to turn off a car while it is in motion. The
devices will...
locate a vehicle with GPS technology. They also feature a
"starter interrupt" feature. In other words once the car is turned
off and a "no start" command is given to it the vehicle will not
restart until a "restart" command is issued. The customer is aware of
this device and signs a consent statement to that fact at the point of
contracting.We contacted the supplier of this product and
posed the question to them as stated by the customer. The firm assured us that
this cannot happen. In addition we inspect and test all of the units after they
are installed to make sure the vehicle is properly outfitted.I cannot explain what
happened with this customer. I truly apologize to them but I can only state
that we could not duplicate the problem the customer experienced.
August 14, 2015 Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 Re: [redacted] — [redacted]. [redacted] Dear Sirs: I was directly involved with this customer issue. I have completed an extensive review of all the real and true facts of this situation. Here are those facts:...
· We sold a 2004 Nissan Titan to [redacted]. [redacted] on 4/4/15. · The customer was financed by a National Lender based on the loan application information that **.[redacted] furnished us. · This vehicle was purchased from a local auction and we paid for the auction to perform a "post sale inspection". This inspection checks all the major components of the vehicle — engine, drive train, frame etc. This vehicle passed that inspection and was given a good mechanical report. · The vehicle had a complete 41 point reconditioning inspection performed on it once it reached our facility. It passed that inspection and had normal reconditioning items performed on the unit. · The vehicle had a Carfax report pulled on it and it was a "1" owner vehicle. · The customer called my management staff in May and said he felt the vehicle was losing oil. · We put the customer in a "free" loaner vehicle and drove the vehicle overnight for approximately 200 miles. No oil consumption or loss problem was found. We also had an ASE certified technician check the vehicle and he reported that there was no unusual oil loss or consumption found. · As an added precaution we sent the vehicle to Round Rock Nissan for a complete mechanical check. This was on May 6, 2015. They reported no oil loss or unusual consumption. They did recommend that the value cover gasket be replaced. We had the dealership perform that minor repair and paid for it.The invoice was $458.89 · The customer was informed of these findings. The customer opted to leave the vehicle in our possession for approximately 7 days after he was notified that the vehicle was ready for pickup. · During this review it was noticed and determined that at the original point of purchase the customer had indicated that the vehicle was for "personal" use and not "commercial" use. The fact that the vehicle was now being used for "commercial" use voided the General Provisions of the Service Guard Limited Warranty that the vehicle had at the time of purchase. · The customer picked up the vehicle at a later date. · The customer again called and stated he was having oil consumption problems and he took the vehicle to Town North Nissan. They diagnosed the vehicle and said that it needed a new "long block". We had a Senior ASE technician talk with the Service Technician at Town North Nissan and it was determined that the shop had mostly used the customer's complaint information to develop their recommendation for repair. · We informed the customer that the technical information that Town North Nissan supply us did not confirm the diagnosis they supplied. · The customer later took the vehicle to Round Rock Nissan and on this visit based on the information that the customer supplied. Round Rock Nissan recommended that the vehicle have a long block installed. We informed the customer to have Round Rock Nissan submit a "warranty claim" to Service Guard. · **. [redacted] opted to move the vehicle from Round Rock Nissan to Rush Automotive. We were told that he made that decision based on the high cost of repair made by Round rock Nissan. · The Service Guard personnel visited Rush Automotive and reviewed the claim. At this point the claim was denied because **. [redacted]'s actions of change the use of the vehicle from personal to commercial voided the warranty. · I personally visited Rush Automotive to review the circumstance and was informed by the Rush Automotive staff that they had not done any diagnostic work on this unit because it had not been authorized by the customer and that their recommendation was based solely on the information supplied by Round Rock Nissan. · Subsequent to that I received a very tersely worded email from **. [redacted] indicating he was going to take legal action against the dealership. · My assessment of this situation at this point was that the claim was not covered because of **. [redacted]'s action of changing the "use" of the vehicle. I turned the file over to my corporate attorney. · My corporate attorney made a call to **. [redacted] and during that conversation **. [redacted] Informed him that the warranty company had "authorized" repair of his vehicle. · That was the last communication we have had on this file. We know that we did all the right things in dealing with this customer and his complaint. We had no verification that the repair was needed. We understand that **. [redacted] felt he had a viable claim. We tried to do everything reasonable to address his situation. We have no control over the information supplied us or the actions of customers once they depart from our dealership. I hope that **. [redacted] Situation has been resloved.Sincerely Yours,[redacted]Capitol Car Credit
January 21,2015 Revdex.com Corporate Office [redacted]
[redacted] ID: [redacted]Dear [redacted]:I received the Revdex.com file ID [redacted] and proceeded to pull the entire customer file for review. The customer in question states that they wish to have this account charged off or...
shown as repossession.The customer has a loan with Texas Auto Credit Solutions, Inc. The collateral for that loan was a 2005 Pontiac Gran Prix. The customer reported the vehicle stolen. His Insurance company rejected his claim because he failed to keep his insurance coverage current or paid on time. The Austin police department is still investigating the crime and indicates that there are some extenuating circumstances in the case:The customer still has an obligation to pay the debt. The fact that the collateral may or may not have been stolen is an issue between the customer and the police department.The customer can and should still make payments to Texas Auto Credit Solutions. The company is only asking for the money that it is owed. Sincerely, [redacted]Texas Auto Credit Solutions
Re: [redacted]
ID [redacted]
Dear [redacted]:
I am in receipt of the letter dated Oct 31, 2014 with regard to [redacted].
I have reviewed the customer complaint and enclosed is our company's response.
· The events she describes did not involve Capitol...
Car Credit.
· Capitol Car Credit is a pre-owned vehicle sales operation in Austin & Georgetown Texas.
· The customer in question purchased a very nice Nissan Versa from the dealership in November of 2013.
· The purchase of the vehicle was financed by Texas Auto Credit Solutions (TACS), a finance company, which is a separate company from Capitol Car Credit.
· [redacted] interface was with one of the account collectors and the head Manager of that company.
· I will not divulge the interaction or payments of [redacted]'s loan that is held by TACS for obvious reasons.
· I interviewed all the named company employees and their immediate supervisor. I read the notes left in [redacted]s' account file.
· There was interaction between TACS personnel and [redacted].
· The interaction had to do with her payment history on the vehicle TACS financed.
· I have instructed the manager of TACS to reassign [redacted]'s account to a different account supervisor for handling.
· I found no unprofessional actions on the part of the Manager of TACS or [redacted]'s [redacted].
· We value [redacted] and appreciate her business with TACS.
· We are commit to giving her and her account the best service possible and I will personally review the account each month to ensure that quality is maintained.
Sincerely
[redacted] [redacted]
Texas Auto Credit Solutions
Complaint: [redacted]
I am rejecting this response because: I am waiting to see the results of Mr. [redacted]'s stated action. Here is the response I sent to Mr. [redacted] based on his phone message information request and his complaint answer:[redacted]
[redacted]
[redacted] ** **
[redacted] [redacted]
Per your phone message on May 28, 2015, I am sending the
Dodge dealership repair invoice for the steering problems and replacement of
the driver’s door inner window run channel which was missing when you sold me
the truck. I am also enclosing an
invoice for replacement of both front hub bearings that were completely
worn. This is not something that happens
over-night. Since I was told that your
mechanic said the truck was in good shape and had no significant mechanical
problems, I assumed he did an in depth check to make a statement like
that. Obviously I was wrong. But then I had to Georgetown 3 times for a
gas cap that would stop the check engine light from lighting up and a 4th
time to clear a plug in the gas tank that should have been obvious to anyone
there who tried to put gas in the tank.
Frankly, I have no faith in your mechanic or your sales manager,
[redacted]. I did call [redacted] first to
resolve the problem. He was insulting
and, to put it mildly, blew me off. I
certainly will appreciate resolution of this problem. I honestly would not have purchased this
truck had I known of the major and significant safety problems it had.
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I did not default on anything you guys should have the paperwork stating when the down deposit should be paid which was 30 days to pay is what you guys told me and I agreed. The first vehicle I paid a 3500 deposit for a vehicle that cost 14000 but with interest about 18000 the car was in a wreck yes my wife got in a wreck at 7 months pregnant almost even lost the baby. So then the insurance paid 12400 for the vehicle so it should've been paid off because I gave a 3500 deposit and it was paid full so the interest rate should've have been cancelled. So maybe a few days after the accident I go back to dealership to see if they can help me with another vehicle so I went and yes they helped but they helped themselves and took advantage of me they asked for another 1500$ for down payment and they said it was the only way they can help me after I gave them 3500 when there was money left over from the accident vehicle I said whatever had to do it because I work and need to be ready 24 hours a day for my country not knowing at the time they were taking me as a fool. So I get the 2nd vehicle they told me I had 30 days to pay it or it will get repossessed it wasn't even 3 weeks after they came and towed that vehicle I have the proof on email of them giving me the vehicle shorter than 3 weeks before they towed it and also me paying the 3500$. This is unfair and to me I know they did something illegal here also if they love to help the troops so much and not themselves they should not treat us like banks asking for a bunch of money for downpayments that didn't go towards the vehicle also take advantage of young soldiers.
Regards,
[redacted]
I reviewed this account with all the department managers. We apologize for the delay in making the minor repairs to her automobile. We placed her in a free loaner car so as to minimize her inconvenience. Our service facility was overbooked at the time because of the time of the year. We tried to...
work her vehicle into the service rotation as quickly as possible. As to the water leak she experienced we repaired that at no cost to her. The vehicle had gone through a complete pre-delivery process. A part of that process is a complete wash and detail of the vehicle. The vehicle exhibited no leaks at the time. I can only guess that the high pressure of the car wash may have exposed or caused the leak. Again we fixed it at no cost to her. We have been in business for almost twenty (20) years in [redacted] and have helped thousands of customers that have transportation and credit needs. We appreciate Ms. [redacted] business. Sincerely, [redacted] President Texas Auto Credit Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The warranty company went above and beyond and took care of my truck. I will never purchase another vehicle from this place or refer there business. Most of this response is not true, I explained my business intentions from start to finish with the salesman and finance manager regarding this vehicle being used as a commercial vehicle and this truck broke down the first day commercial or not.Bottom line the truck was fixed after 4 months so I am done with this problem.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I'll am aware of the disabled equipment on the vehicle and that isn't the problem. The problem is my car was disabled while I was driving the car. I had no way of stopping the car. This out my life in danger. I had to bounce off a curb for the car to come to a stop. This is very harmful and I could have been hurt.
Regards,
[redacted]
August 7, [redacted] ***This complaint must have been filed prior to my discussion with Mr***.· I reviewed the paperwork he sent me.· I call Mr [redacted] and shared with him that while I could not establish whether or not the Dodge dealership did a repair that was necessary I felt that he was due some type of compensation for the difficulties he had experienced.· I offered him a settlement of $for a reimbursement of his costs.· He agreed and said that he felt that the offer was a "fair" compromise and that it would go "a long way" In helping him.· I instructed my accounting office to issue a check to him for $1000.00.· We issued the check and mailed it to him last week.I consider the matter to be closed.Sincerely, [redacted] ***PresidentCapitol Car Credit
January 21,Revdex.com Corporate Office [redacted] ** [redacted] *** ID: [redacted] Dear [redacted] ***:I received the Revdex.com file ID [redacted] and proceeded to pull the entire customer file for reviewThe customer in question states that they wish to have this account charged off or shown as repossession.The customer has a loan with Texas Auto Credit Solutions, IncThe collateral for that loan was a Pontiac Gran PrixThe customer reported the vehicle stolenHis Insurance company rejected his claim because he failed to keep his insurance coverage current or paid on timeThe Austin police department is still investigating the crime and indicates that there are some extenuating circumstances in the case:The customer still has an obligation to pay the debtThe fact that the collateral may or may not have been stolen is an issue between the customer and the police department.The customer can and should still make payments to Texas Auto Credit SolutionsThe company is only asking for the money that it is owedSincerely, [redacted] Texas Auto Credit Solutions
Re: [redacted] ID [redacted] Dear [redacted] ***: I am in receipt of the letter dated Oct 31, with regard to [redacted] I have reviewed the customer complaint and enclosed is our company's response · The events she describes did not involve Capitol Car Credit · Capitol Car Credit is a pre-owned vehicle sales operation in Austin & Georgetown Texas · The customer in question purchased a very nice Nissan Versa from the dealership in November of · The purchase of the vehicle was financed by Texas Auto Credit Solutions (TACS), a finance company, which is a separate company from Capitol Car Credit · [redacted] interface was with one of the account collectors and the head Manager of that company · I will not divulge the interaction or payments of [redacted] 's loan that is held by TACS for obvious reasons · I interviewed all the named company employees and their immediate supervisorI read the notes left in [redacted] s' account file · There was interaction between TACS personnel and [redacted] · The interaction had to do with her payment history on the vehicle TACS financed · I have instructed the manager of TACS to reassign [redacted] 's account to a different account supervisor for handling · I found no unprofessional actions on the part of the Manager of TACS or [redacted] 's [redacted] · We value [redacted] and appreciate her business with TACS · We are commit to giving her and her account the best service possible and I will personally review the account each month to ensure that quality is maintained Sincerely [redacted] [redacted] Texas Auto Credit Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***
I apologize for the miscommunication with *** *** and her boyfriendI did not see the text that they received after their visit but if the content was as they indicated I am embarrassed for the unprofessional behavior of my sales person and I personally apologize for the
comments
As to the presence of the "van" they wanted to look at and at the time was not present when they arrived I am sorry for the poor communicationI think we were being over enthusiasticWe sell a number of vehicles each month and consequently we are getting vehicle shipments all the timeTransport time from San Antonio is always dependent upon the travel congestion on 1-
The comments about my Sales Person *** are different*** is a Cuban-Hispanic immigrant to the USA and is striving very hard to make a life and a living hereHer command of the English language is not perfect but she is a very nice, positive, hardworking womanIn this day and age of our multi-national society I would expect a little more tolerance for the difference that exists in people
Again I apologize for the negative experience *** *** had with our organizationI wish her and her boyfriend much success
Capitol Car Credit
Dear *** ***:I have reviewed this file and here are the facts I have determined:Vehicle was purchased at the Manheim Auction in *** *** on 6/18/2014.The vehicle underwent an auction Post Sale InspectionThis inspection covers all the major components of the vehicle- engine, drivetrain, A/C,
frame, & electricalThe vehicle passed this inspection. We brought it to our sales location in Georgetown and had an independent shop that is on site perform our point vehicle inspection and reconditioningIt passed that inspectionWe sold the vehicle on 8/29/2014. The customer brought the vehicle back to our location in Georgetown complaining of a "clunking" noiseWe paid the shop to do a complete evaluation of the vehicle and they reported that they could not duplicate the problem the customer had describedThe customer was not charged for this check out. On a subsequent visit the shop did drop the gas tank and changed or repaired the fuel filler neck to the gas tank at no charge to the customer. To my knowledge we were never made aware that the customer repaired the power steering, rack and pinion, steering gear insulator, and the stabilizer.I have called customer's number we have on file and left a message for the customer to send me a copy of the repairs he had performed. Once I got those repairs I will fowrard them to the warranty company that issued the warranty on the vehicle and determine if there are any items that are covered. We do a complete job of reviewing the vehicles we purchaseWe cannot repair problems that certified ASE mechanics cannot duplicate. Sincerely, *** ** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms***, I apologize for the late response to this Revdex.com fileI personally investigated the file and found that our Finance Company personnel had mishandled this customerI had a in depth meeting with all of the staff of our finance company and scheduled some intense training classes so
this type of thing will not reoccur. The Account Manager for this account has already called Ms*** and apologized for the incident. This is not how we do business and I have initiated programs and procedures so this will not reoccur. Thank you for your information and support. Sincerely, *** ** ***Capitol Car CreditTexas Auto Credit Solutions
I personally reviewed the account with the Collection manager of Texas Auto Credit solutions and he assured me that the matter had been handled with the customer with a positive resolution. As a matter of record all lenders require proper collateral insurance to protect the vehicle they have used...
for collateral on the loans they approve. This insurance can be force placed if necessary. We believe this matter has been closed.[redacted]PresidentTexas Auto Credit SolutionsCapitol Car Credit
August 7, 2015 [redacted]This complaint must have been filed prior to my discussion with Mr. [redacted].· I reviewed the paperwork he sent me.· I call Mr. [redacted] and shared with him that while I could not establish whether or not the Dodge dealership did a repair that was necessary I felt that he was due some type of compensation for the difficulties he had experienced.· I offered him a settlement of $1000.00 for a reimbursement of his costs.· He agreed and said that he felt that the offer was a "fair" compromise and that it would go "a long way" In helping him.· I instructed my accounting office to issue a check to him for $1000.00.· We issued the check and mailed it to him last week.I consider the matter to be closed.Sincerely,[redacted]PresidentCapitol Car Credit
Complaint: [redacted]
I am rejecting this response because: this company has obviously falsified documentation of their "re-conditioning" process. When the vehicle in question was sold to me in November the first two settings on the AC control panel did not function at all. As I previously stated, I was told this was simply a problem with the control panel; Not the air conditioner itself. Unfortunately, this was inaccurate information. As for my lack of communication with the dealership, I am continuously presented with horrific customer service by anyone other than the before mentioned [redacted]. After investigating previous Revdex.com complaints filed against the company, as well as reviews on other sites, it was made very clear that was not the route to go. Attempts at reaching resolution were less than satisfactory. I will gladly contact both Becky and the in house mechanic although I feel that their in house mechanics did not perform adequate service prior to now.
Regards,
[redacted]
Dear Ms. [redacted]:I received the Revdex.com file and personally
gathered the information with regard to this customer. While it is true that
our finance company does install a GPS device on all the vehicles it finances
the devices are not designed to turn off a car while it is in motion. The
devices will...
locate a vehicle with GPS technology. They also feature a
"starter interrupt" feature. In other words once the car is turned
off and a "no start" command is given to it the vehicle will not
restart until a "restart" command is issued. The customer is aware of
this device and signs a consent statement to that fact at the point of
contracting.We contacted the supplier of this product and
posed the question to them as stated by the customer. The firm assured us that
this cannot happen. In addition we inspect and test all of the units after they
are installed to make sure the vehicle is properly outfitted.I cannot explain what
happened with this customer. I truly apologize to them but I can only state
that we could not duplicate the problem the customer experienced.
August 14, 2015 Revdex.com Corporate Office 1005 La Posada Drive Austin, Texas 78752 Re: [redacted] — [redacted]. [redacted] Dear Sirs: I was directly involved with this customer issue. I have completed an extensive review of all the real and true facts of this situation. Here are those facts:...
· We sold a 2004 Nissan Titan to [redacted]. [redacted] on 4/4/15. · The customer was financed by a National Lender based on the loan application information that **.[redacted] furnished us. · This vehicle was purchased from a local auction and we paid for the auction to perform a "post sale inspection". This inspection checks all the major components of the vehicle — engine, drive train, frame etc. This vehicle passed that inspection and was given a good mechanical report. · The vehicle had a complete 41 point reconditioning inspection performed on it once it reached our facility. It passed that inspection and had normal reconditioning items performed on the unit. · The vehicle had a Carfax report pulled on it and it was a "1" owner vehicle. · The customer called my management staff in May and said he felt the vehicle was losing oil. · We put the customer in a "free" loaner vehicle and drove the vehicle overnight for approximately 200 miles. No oil consumption or loss problem was found. We also had an ASE certified technician check the vehicle and he reported that there was no unusual oil loss or consumption found. · As an added precaution we sent the vehicle to Round Rock Nissan for a complete mechanical check. This was on May 6, 2015. They reported no oil loss or unusual consumption. They did recommend that the value cover gasket be replaced. We had the dealership perform that minor repair and paid for it.The invoice was $458.89 · The customer was informed of these findings. The customer opted to leave the vehicle in our possession for approximately 7 days after he was notified that the vehicle was ready for pickup. · During this review it was noticed and determined that at the original point of purchase the customer had indicated that the vehicle was for "personal" use and not "commercial" use. The fact that the vehicle was now being used for "commercial" use voided the General Provisions of the Service Guard Limited Warranty that the vehicle had at the time of purchase. · The customer picked up the vehicle at a later date. · The customer again called and stated he was having oil consumption problems and he took the vehicle to Town North Nissan. They diagnosed the vehicle and said that it needed a new "long block". We had a Senior ASE technician talk with the Service Technician at Town North Nissan and it was determined that the shop had mostly used the customer's complaint information to develop their recommendation for repair. · We informed the customer that the technical information that Town North Nissan supply us did not confirm the diagnosis they supplied. · The customer later took the vehicle to Round Rock Nissan and on this visit based on the information that the customer supplied. Round Rock Nissan recommended that the vehicle have a long block installed. We informed the customer to have Round Rock Nissan submit a "warranty claim" to Service Guard. · **. [redacted] opted to move the vehicle from Round Rock Nissan to Rush Automotive. We were told that he made that decision based on the high cost of repair made by Round rock Nissan. · The Service Guard personnel visited Rush Automotive and reviewed the claim. At this point the claim was denied because **. [redacted]'s actions of change the use of the vehicle from personal to commercial voided the warranty. · I personally visited Rush Automotive to review the circumstance and was informed by the Rush Automotive staff that they had not done any diagnostic work on this unit because it had not been authorized by the customer and that their recommendation was based solely on the information supplied by Round Rock Nissan. · Subsequent to that I received a very tersely worded email from **. [redacted] indicating he was going to take legal action against the dealership. · My assessment of this situation at this point was that the claim was not covered because of **. [redacted]'s action of changing the "use" of the vehicle. I turned the file over to my corporate attorney. · My corporate attorney made a call to **. [redacted] and during that conversation **. [redacted] Informed him that the warranty company had "authorized" repair of his vehicle. · That was the last communication we have had on this file. We know that we did all the right things in dealing with this customer and his complaint. We had no verification that the repair was needed. We understand that **. [redacted] felt he had a viable claim. We tried to do everything reasonable to address his situation. We have no control over the information supplied us or the actions of customers once they depart from our dealership. I hope that **. [redacted] Situation has been resloved.Sincerely Yours,[redacted]Capitol Car Credit
January 21,2015 Revdex.com Corporate Office [redacted]
[redacted] ID: [redacted]Dear [redacted]:I received the Revdex.com file ID [redacted] and proceeded to pull the entire customer file for review. The customer in question states that they wish to have this account charged off or...
shown as repossession.The customer has a loan with Texas Auto Credit Solutions, Inc. The collateral for that loan was a 2005 Pontiac Gran Prix. The customer reported the vehicle stolen. His Insurance company rejected his claim because he failed to keep his insurance coverage current or paid on time. The Austin police department is still investigating the crime and indicates that there are some extenuating circumstances in the case:The customer still has an obligation to pay the debt. The fact that the collateral may or may not have been stolen is an issue between the customer and the police department.The customer can and should still make payments to Texas Auto Credit Solutions. The company is only asking for the money that it is owed. Sincerely, [redacted]Texas Auto Credit Solutions
Re: [redacted]
ID [redacted]
Dear [redacted]:
I am in receipt of the letter dated Oct 31, 2014 with regard to [redacted].
I have reviewed the customer complaint and enclosed is our company's response.
· The events she describes did not involve Capitol...
Car Credit.
· Capitol Car Credit is a pre-owned vehicle sales operation in Austin & Georgetown Texas.
· The customer in question purchased a very nice Nissan Versa from the dealership in November of 2013.
· The purchase of the vehicle was financed by Texas Auto Credit Solutions (TACS), a finance company, which is a separate company from Capitol Car Credit.
· [redacted] interface was with one of the account collectors and the head Manager of that company.
· I will not divulge the interaction or payments of [redacted]'s loan that is held by TACS for obvious reasons.
· I interviewed all the named company employees and their immediate supervisor. I read the notes left in [redacted]s' account file.
· There was interaction between TACS personnel and [redacted].
· The interaction had to do with her payment history on the vehicle TACS financed.
· I have instructed the manager of TACS to reassign [redacted]'s account to a different account supervisor for handling.
· I found no unprofessional actions on the part of the Manager of TACS or [redacted]'s [redacted].
· We value [redacted] and appreciate her business with TACS.
· We are commit to giving her and her account the best service possible and I will personally review the account each month to ensure that quality is maintained.
Sincerely
[redacted] [redacted]
Texas Auto Credit Solutions
Complaint: [redacted]
I am rejecting this response because: I am waiting to see the results of Mr. [redacted]'s stated action. Here is the response I sent to Mr. [redacted] based on his phone message information request and his complaint answer:[redacted]
[redacted]
[redacted] ** **
[redacted] [redacted]
Per your phone message on May 28, 2015, I am sending the
Dodge dealership repair invoice for the steering problems and replacement of
the driver’s door inner window run channel which was missing when you sold me
the truck. I am also enclosing an
invoice for replacement of both front hub bearings that were completely
worn. This is not something that happens
over-night. Since I was told that your
mechanic said the truck was in good shape and had no significant mechanical
problems, I assumed he did an in depth check to make a statement like
that. Obviously I was wrong. But then I had to Georgetown 3 times for a
gas cap that would stop the check engine light from lighting up and a 4th
time to clear a plug in the gas tank that should have been obvious to anyone
there who tried to put gas in the tank.
Frankly, I have no faith in your mechanic or your sales manager,
[redacted]. I did call [redacted] first to
resolve the problem. He was insulting
and, to put it mildly, blew me off. I
certainly will appreciate resolution of this problem. I honestly would not have purchased this
truck had I known of the major and significant safety problems it had.
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I did not default on anything you guys should have the paperwork stating when the down deposit should be paid which was 30 days to pay is what you guys told me and I agreed. The first vehicle I paid a 3500 deposit for a vehicle that cost 14000 but with interest about 18000 the car was in a wreck yes my wife got in a wreck at 7 months pregnant almost even lost the baby. So then the insurance paid 12400 for the vehicle so it should've been paid off because I gave a 3500 deposit and it was paid full so the interest rate should've have been cancelled. So maybe a few days after the accident I go back to dealership to see if they can help me with another vehicle so I went and yes they helped but they helped themselves and took advantage of me they asked for another 1500$ for down payment and they said it was the only way they can help me after I gave them 3500 when there was money left over from the accident vehicle I said whatever had to do it because I work and need to be ready 24 hours a day for my country not knowing at the time they were taking me as a fool. So I get the 2nd vehicle they told me I had 30 days to pay it or it will get repossessed it wasn't even 3 weeks after they came and towed that vehicle I have the proof on email of them giving me the vehicle shorter than 3 weeks before they towed it and also me paying the 3500$. This is unfair and to me I know they did something illegal here also if they love to help the troops so much and not themselves they should not treat us like banks asking for a bunch of money for downpayments that didn't go towards the vehicle also take advantage of young soldiers.
Regards,
[redacted]
I reviewed this account with all the department managers. We apologize for the delay in making the minor repairs to her automobile. We placed her in a free loaner car so as to minimize her inconvenience. Our service facility was overbooked at the time because of the time of the year. We tried to...
work her vehicle into the service rotation as quickly as possible. As to the water leak she experienced we repaired that at no cost to her. The vehicle had gone through a complete pre-delivery process. A part of that process is a complete wash and detail of the vehicle. The vehicle exhibited no leaks at the time. I can only guess that the high pressure of the car wash may have exposed or caused the leak. Again we fixed it at no cost to her. We have been in business for almost twenty (20) years in [redacted] and have helped thousands of customers that have transportation and credit needs. We appreciate Ms. [redacted] business. Sincerely, [redacted] President Texas Auto Credit Solutions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The warranty company went above and beyond and took care of my truck. I will never purchase another vehicle from this place or refer there business. Most of this response is not true, I explained my business intentions from start to finish with the salesman and finance manager regarding this vehicle being used as a commercial vehicle and this truck broke down the first day commercial or not.Bottom line the truck was fixed after 4 months so I am done with this problem.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I'll am aware of the disabled equipment on the vehicle and that isn't the problem. The problem is my car was disabled while I was driving the car. I had no way of stopping the car. This out my life in danger. I had to bounce off a curb for the car to come to a stop. This is very harmful and I could have been hurt.
Regards,
[redacted]