Revdex.com Corporate Office
[redacted]
[redacted]
Re: Compliant ID [redacted]
[redacted]
Dear Sirs;
Capitol Car Credit did in fact sell [redacted] a 2008 Mazda Tribute on 11/1/2013.
• The vehicle in question was processed through our standard vehicle reconditioning...
program prior to being offered for sale. The vehicle displayed no issues with its air conditioning system at the time. All components where in working order.
• A check in our service files and an interview with our sales, accounting, and collection personnel reflect no contact with the subject customer since the sales with regard to the issue she has lodged with the Revdex.com.
• As to the referral check that [redacted] referenced we always issues checks to the referring party once the referred party has completed all phases of their purchase. E.g. down payments, any deferred down payments, and the first car payment. That process can take up to as much as sixty (60) days.
We strive to deliver quality pre-owned vehicles to our customer bases. All of our vehicles are put through a complete 41 point reconditioning process in order to sell and deliver a quality product.
Please have [redacted] call [redacted] at her earliest convenience to schedule a service appointment so we can review the issues she experiencing.
She can reach [redacted] at ###-###-####. The reason I ask her to initiate the call is to provide a quicker contact process.
Revdex.com [redacted]
[redacted] Attn: Ms. [redacted] Re: [redacted] Dear Ms. [redacted], I personalty investigated this customer's file. We purchased this vehicle from a local rent-a-car company. The vehicle was in excellent shape when we delivered It to Mr. [redacted]. The oar underwent a complete 41 point reconditioning prior to its sale. Subsequent to the delivery of the vehicle the air conditioning compressor failed on the unit. We fixed the air conditioning compressor at no charge to, the customer. We were under the impression that the customer was very satisfied with their vehicle and with us. I am sorry that Mr. [redacted] does not share that opinion. It is my understanding from my Sale Management Staff that the customer had expressed the
Complaint: [redacted]
I am rejecting this response because:Hello Ms. [redacted], The statements in Capitol Car Credits reply are incorrect. Not once did my wife or myself express gratitude. Quite the opposite actually, we asked several times about just returning the cardue to the continued problems with both the car and the salesman. As of today we had to take the car in to CCC yet again due to the A/C not operating properly. We had to take the car to a Forddealership due to yet another but different issue. After we got the car back from them the Second time, the car would no longer start. We had it towed to Ford and they had to replace the transmission control module.While it was there I asked Ford to look at the A/C because it was no longer working again. Ford said the compressor was changed out but that it was not the issue with the A/C. Ford stated that the expansion valve and the Shrader valves we faulty and needed to be replaced. So we took the car back to Capitol Car Credit for a Third time. Again, every time we took the car back we asked for a refund because we did not like the car Nor the service we were receiving from the salesman. After yet another week of them having our car we got it back and the A/C is finally working. CCC has put over 300 miles on the car due to all the back and forth between our home and their service department. When we had to make our first car payment the vehicle was still in their possession being 'repaired' for the second time. We had to take the car back to CCC for a total of 3 times to get the A/C issue resolved and to me that is unacceptable and I cant see how the dealership can say otherwise.Again I would like to stress the fact that my wife and I never once said we were satisfied or appreciated the way the transaction was completed. That is a very bold lie on their part.
Regards,
[redacted]
Revdex.com Corporate Office
[redacted]
[redacted]
Re: Compliant ID [redacted]
[redacted]
Dear Sirs;
Capitol Car Credit did in fact sell [redacted] a 2008 Mazda Tribute on 11/1/2013.
• The vehicle in question was processed through our standard vehicle reconditioning...
program prior to being offered for sale. The vehicle displayed no issues with its air conditioning system at the time. All components where in working order.
• A check in our service files and an interview with our sales, accounting, and collection personnel reflect no contact with the subject customer since the sales with regard to the issue she has lodged with the Revdex.com.
• As to the referral check that [redacted] referenced we always issues checks to the referring party once the referred party has completed all phases of their purchase. E.g. down payments, any deferred down payments, and the first car payment. That process can take up to as much as sixty (60) days.
We strive to deliver quality pre-owned vehicles to our customer bases. All of our vehicles are put through a complete 41 point reconditioning process in order to sell and deliver a quality product.
Please have [redacted] call [redacted] at her earliest convenience to schedule a service appointment so we can review the issues she experiencing.
She can reach [redacted] at ###-###-####. The reason I ask her to initiate the call is to provide a quicker contact process.
Revdex.com [redacted]
[redacted] Attn: Ms. [redacted] Re: [redacted] Dear Ms. [redacted], I personalty investigated this customer's file. We purchased this vehicle from a local rent-a-car company. The vehicle was in excellent shape when we delivered It to Mr. [redacted]. The oar underwent a complete 41 point reconditioning prior to its sale. Subsequent to the delivery of the vehicle the air conditioning compressor failed on the unit. We fixed the air conditioning compressor at no charge to, the customer. We were under the impression that the customer was very satisfied with their vehicle and with us. I am sorry that Mr. [redacted] does not share that opinion. It is my understanding from my Sale Management Staff that the customer had expressed the
Complaint: [redacted]
I am rejecting this response because:Hello Ms. [redacted], The statements in Capitol Car Credits reply are incorrect. Not once did my wife or myself express gratitude. Quite the opposite actually, we asked several times about just returning the cardue to the continued problems with both the car and the salesman. As of today we had to take the car in to CCC yet again due to the A/C not operating properly. We had to take the car to a Forddealership due to yet another but different issue. After we got the car back from them the Second time, the car would no longer start. We had it towed to Ford and they had to replace the transmission control module.While it was there I asked Ford to look at the A/C because it was no longer working again. Ford said the compressor was changed out but that it was not the issue with the A/C. Ford stated that the expansion valve and the Shrader valves we faulty and needed to be replaced. So we took the car back to Capitol Car Credit for a Third time. Again, every time we took the car back we asked for a refund because we did not like the car Nor the service we were receiving from the salesman. After yet another week of them having our car we got it back and the A/C is finally working. CCC has put over 300 miles on the car due to all the back and forth between our home and their service department. When we had to make our first car payment the vehicle was still in their possession being 'repaired' for the second time. We had to take the car back to CCC for a total of 3 times to get the A/C issue resolved and to me that is unacceptable and I cant see how the dealership can say otherwise.Again I would like to stress the fact that my wife and I never once said we were satisfied or appreciated the way the transaction was completed. That is a very bold lie on their part.
Regards,
[redacted]