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Capitol Hill Flower & Garden Inc

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Capitol Hill Flower & Garden Inc Reviews (265)

Bridgecrest did finally give our vehicle back. However with out the help of the Revdex.com our vehicle would have been sold at auction. Their response of how our payment is made is ridiculous, this had nothing to do with how our payment is made. This has everything to do with the fact that they are corrupt. I would appreciate if the Revdex.com would follow up on this business.

(Please see attached for full response)On October 9, 2017, our customer contacted Bridgecrest to discuss his credit report, as September was marked late for being 56 days past due at the end of the month. We advised we would have our Credit Bureau department review the situation, which may take...

three to five business days. The Credit Bureaus department explained the mark denoting the customer was affected by a natural disaster that is being added to all customer’s credit reports affected.  On October 16, 2017, after review of the situation, Bridgecrest reached out to our customer to discuss his concerns. Bridgecrest apologized for any misinformation and confusion. We advised we would remove the late mark for September as a customer service gesture. We advised it would take 30 to 90 days for the update to reflect on his credit history. Our customer accepted and the call ended on amicable terms. A credit correction letter has been emailed to our customer and attached for reference.

(Please see attached for full response)On July 24, 2017, our customer contacted Bridgecrest to follow up on the frequency change. Bridgecrest explained the frequency change had been declined as a result of the submission error and advised we would resubmit the modification request immediately. The...

Bridgecrest representative explained upon approval, the new payment terms would yield a semi-monthly frequency and higher payment amount. Our customer declined the change at this time and requested another deferment instead. Specifically, our customer requested that the payment due July 22, 2017, be moved to July 31, 2017. We advised we were unable to do so as his account was not eligible since he recently completed payment deferments within the last six months. We encouraged our customer to bring the account fully current and reach out to review for further assistance. On July 29, 2017, Bridgecrest reached out to our customer to discuss his concerns. After our discussion regarding his pay dates, we offered to approve and complete a frequency change. Our customer stated he was unsure if he wanted to complete the frequency change or continue with payments as they are. We encouraged him to contemplate his options and reach out to us to advise his decision. The call ended on amicable terms. On July 31, 2017, Bridgecrest reached out to our customer to discuss his decision. Our customer opted to complete the frequency change. We advised his next due date would be August 16, 2017, and the 1st and 16th of every month following. We advised his new payment amount is $247.66 and explained the modification completion process. Our customer understood and the call ended on amicable terms. We will continue to work with our customer through the completion of the accepted resolution.

On January 29, 2016, our customer made a payment of $600.00. At that time, the account was delinquent for $707.78 at 54 days past due with an upcoming regularly scheduled payment due on January 30, 2016.   On April 6, 2016, our customer made a payment of $400.00. At that time, the account was delinquent for $1,134.38 at 81 days past due with an upcoming regularly scheduled payment due on April 9, 2016.   We were unable to locate any transactions in the amount of $390.00.   Our customer’s account is currently reflecting 46 days past due for the amount of $1,528.48. This amount includes the amount past due ($821.68), insufficient funds fees ($60), late fees ($10), and the remaining balance of the down payment ($636.80). Our customer’s account is showing as such because when we applied the sales tax refund, it reversed and reapplied all payments. We understood this is a technical issue with our program. However, once our customer satisfies the remaining down payment balance, the program will correct itself and apply these payments towards the past due balance.   We are currently attempting to reach our customer and will continue our efforts until we do so.

(Please see attached for full response)Attached is the Notice of Default and Consumer’s Right to Cure letter for your reference.We have reviewed our files and found that the administration of our customer’s account has been handled in accordance with our standards, procedures, and all applicable...

laws.At this time, we are unable to accommodate our customer’s request to change her due date. Bridgecrest provides our customers the ability to set call window preferences for cell phone numbers: specific windows of time during the day, specified by our customer, when calls are able to be received. Our customer also has the option to place her number on a restricted call list resulting in a cease of telecommunication efforts to her, for any reason. However, Bridgecrest encourages our customer to remain in contact with us, at[redacted]  [redacted], regarding her payments and payment arrangements.We have made several unsuccessful attempts to contact our customer to further discuss her concerns, but will continue our attempts to do so. As a gesture of goodwill, we have applied a $25.00 principal balance credit towards our customer’s account.Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted].Thank you,Jessica H. Customer Relations

We apologize that we have been unable to come to an amicable resolution with our customer. After thorough review of her account and loan history, Bridgecrest has determined that we have adhered to all terms of the Contract throughout our administration of our customer’s loan. Likewise, all of our practices pertaining to our customer’s loan have been in compliance with state and federal law.

[redacted]  [redacted]
Review the call. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

True they did contact me and said it would take 17 days to return the funds and even then we’re requesting a bank statement even though I mentioned that it had to cycle through the bank to get it to me and Bridgecrest admitted they could see it it the computer system and continued to refuse me my refund therefore putting in a negative status with my bank

In response to the company's response. I am surprised that Carlos answered this compliant as, I have filed a compliant against him with his company. When Bridgecrest reached out to me, about the Revdex.com inquiry, it was by Carlos, he was very condescending and argumentative with me. I asked for a supervisor and he fact told me he was the supervisor and that I could speak to no one else. I ended the call with him. After that call ended, I contacted the company back and got another representative who said Carlos was not a supervisor and that someone else would help me. I have since been speaking to a manager within Bridgecrest and we are working on a resolution. I did request that the tape from our conversation be pulled, as it shows how demeaning and condescending that Carlos was along with being dishonest about his position with the company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

(Please see attached for full response)·         On October 26, 2016, Bridgecrest communicated with our customer regarding the review of needed repairs. Bridgecrest offered to cover the parts ($810.00) and our customer would only be responsible for the labor...

($314.86). Our customer accepted the offer. Bridgecrest sent the approval to Aeverex however, no invoice has been submitted by the INRF for payment.On April 1, 2017, at 56 days past due, the co-buyer contacted Bridgecrest to advise he would like to voluntarily surrender the vehicle. He explained he is unable to maintain the payments and was unable to cover the labor needed to repair the vehicle. Bridgecrest explained the negative effects of a voluntary repossession including the loan appearing as a repossession on his credit report, and he would also be responsible for any remaining deficiency balance on the loan.Between April 6 and April 21, 2017, Bridgecrest attempted to contact our customer to determine her intentions with the vehicle but were unsuccessful in our attempts.On April 21, 2017, the vehicle was assigned for recovery. Following several more attempts to reach our customer and the co-buyer, the vehicle was successfully recovered on April 26, 2017. The reported mileage, at this time, was 109,304 miles.We apologize our customer experienced mechanical concerns so soon into her loan, however, based off the odometer reading, our customer had full usage of the vehicle.  Although we are unable to accommodate our customer’s request to remove the trade line from her credit history and waive the remaining balance on the loan, we would like to offer to review any out-of-pocket transportation costs while the vehicle was being repaired. Our customer can submit receipts via facsimile or email. Should no receipts be available, we would like to offer to credit the account of $745.62 towards the principal balance as per diem for the total days the vehicle was in a repair facility.

Thank you for bringing this matter to our attention. We appreciate the opportunity to
address our customer’s concerns.
After the time of sale, all DriveTime contracts have been subsequently assigned to DT
Acceptance Corporation for loan servicing. This company is now known as
Bridgecrest...

Acceptance Corporation (Bridgecrest).
Based on the information provided in our customer’s correspondence, we were
unable to locate her account and investigate her concerns. We encourage our
customer to contact Customer Relations at [redacted] so we can further address
the matter.
Bridgecrest strives to make each customer’s experience both rewarding and pleasant,
while ensuring that every customer is treated with the utmost respect. Bridgecrest’s
loan-servicing department is designed to work with our customers, as well as make
efforts to cure account delinquency.
When a customer trades a vehicle in to a third-party dealership, there may be a period
in which the vehicle has been traded in, but our customer’s Bridgecrest loan has not
yet been paid off. In these situations, our customer is responsible for their Bridgecrest
loan until the payoff check has been applied to their account. Once Bridgecrest has
received the payoff check from the third-party dealership, it will be backdated to the
date of trade-in, and any necessary refunds will be issued to our customer. However,
if the account falls past due before the payoff check comes through, our customer may
receive calls from loan advisors about their delinquency balance.
We have attempted to contact our customer to obtain more information about her
situation, but we have been unable to reach her. We will continue our efforts to
communicate with our customer and bring resolution to her concerns.
We apologize for any inconvenience or confusion this matter may have caused. As a
goodwill gesture, we have mailed a $25.00 [redacted]s gift card to the address
provided.
We thank the Revdex.com for their continued support and for allowing us
to address our customer’s concerns. If you have any questions, please contact us at
[redacted]

On August 3, 2013, our customer entered into a Simple Interest Retail Installment Contract (Contract) when she purchased a 2011 Chevrolet HHR from DriveTime. Subsequently, the Contract was assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation (Bridgecrest). The...

Contract is attached for your reference.On October 8, 2016, a regularly scheduled payment came due on the account. As this payment was not satisfied, the account entered into a default status and has not been brought current. Since the account fell past due, the vehicle has been recovered on three occasions. The first being on March 23, 2017 when the account was 124 days past due. Our customer reinstated the vehicle by satisfying the reduced amount of $1,200.  The second occasion the vehicle was recovered was on June 27, 2017 when the account was 122 days past due. Our customer reinstated the vehicle by satisfying the reduced amount of $1,089.40. For both occasions, our customer was allowed to retain possession of the vehicle as she paid the reinstatement costs. On September 18, 2017, at 135 days past due, our customer contacted Bridgecrest to discuss the account delinquency. We explained that she would need to make a payment of $830 on or before September 30 to avoid the vehicle from being reviewed for a potential recovery. We further advised that a payment of $400 by that same date would prevent the account from entering into a Charge Off status. An account enters into a Charge Off status if it exceeds 120 days past due proceeding into a new month. At that time, our customers would be responsible for satisfying a monthly payment established by our Charge Off department and vehicles are eligible for recovery if the payments are one day past due.During the same conversation, Bridgecrest informed our customer of the urgency in setting payment arrangements and communicating with us as we had minimal communication and payments received from her....(continued on attached)

Please see the attached PDF for our entire response.On January 5, 2017, our customer contacted Bridgecrest stating she sent in repair expense receipts. Bridgecrest advised our customer we had not received her receipts and encouraged our customer to send them again. In addition, we advised that we...

would request an itemized estimate for the non-covered repairs, for review and the option for possible assistance. On January 10, 2017, our customer contacted Bridgecrest regarding the status of our review. We advised that we had not received an itemized estimate from Aeverex. That same day, we re-sent our request to Aeverex. On January 20, 2017, Bridgecrest contacted our customer to address the concerns in her complaint. At this time, we had received copies of our customer’s repair expense receipts and the itemized estimate from Aeverex. Since our customer had already paid for 50% of the repairs, Bridgecrest advised we would make an exception and approve the additional 50% of the repairs and the alignment. Our customer was satisfied with our offer, and we ended correspondence on amicable terms. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, Bridgecrest has applied a $25.00 credit toward our customer’s principal balance. Bridgecrest thanks the Revdex.com for their continued support and for allowing Bridgecrest to address our customer’s concerns. If you have any questions, please contact us at [redacted].  Sincerely, Brodie H. Customer Relations

Please see the attached PDF for our full response.On September 13, 2016, we spoke with our customer to address the concerns in her complaint. We advised that for Bridgecrest to administer an investigation we would need a police report or a report from any government law enforcement agency. In addition, we also require a theft affidavit signed and notarized and legible copies of her driver’s license and social security card. Our customer stated she would provide the requested documentation; however, prior to providing direct contact information for our customer to forward, she abruptly terminated our correspondence. To this date, Bridgecrest has not received any of the aforementioned documentation, nor have we received a police report, a direct report or correspondence from the FBI or any other government law enforcement agency. Should our customer wish to provide us with the required documentation, she can fax the documents to our Customer Relations department at ###-###-####. Alternatively, she may also email us at [redacted] Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, Brodie H. Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 9, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Toyota Highlander. The vehicle came with a 30-day / 1,500-mile DriveCare Limited Warranty, administered by Aeverex. Our customer opted to purchase an additional 5-year/50,000-mile Vehicle Service Contract, also administered by Aeverex. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached is a copy of the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, and Vehicle Service Contract for your reference.On February 20, 2016, our customer contacted Aeverex to express concerns with arattling in the climate control. Aeverex encouraged him to have a diagnosis completed at an in-network repair facility.On September 21, 2016, our customer contacted Aeverex to voice concerns with ACissues. Aeverex encouraged him to have a diagnosis completed at an in-network repair facility.On October 24, 2016, our customer voluntarily surrendered the vehicle to DriveTime. That same day, DriveTime processed the vehicle accordingly and made arrangementsto transport the vehicle to the near-by auction.On November 2, 2016, a third party requested the 10-day payoff amount for the vehicle. We provided a 10-day payoff amount of $15,637.47 with a per diem of $7.14,this amount will be accurate until November 12, 2016. On November 7, 2016, our customer contacted Bridgecrest with concerns about an insurance claim filed due to hail damage on the vehicle. He advised us that he was contacted by a third party insurance provider and advised there was an insurance claim initiated on the vehicle he had previously voluntarily surrendered back to DriveTime. Our customer also stated concerns with the way the trade line was being reported to the major credit reporting agencies. He advised the vehicle was being reported as an involuntary repossession rather than a voluntary surrender. After further review of the account, we have determined that no action was taken by Bridgecrest in reference to the aforementioned concerns. We apologize for any inconvenience this matter may have caused.On December 1, 2016, our customer contacted Bridgecrest in reference to theinsurance claim. We informed him our third party vendor had filed a lien holders claim on behalf of Bridgecrest and encouraged him to contact them for further assistance. We then provided him the contact information for the third party vendorthat processed the lienholder claim.On December 5, 2016, Bridgecrest contacted our customer in an effort to address his concerns. We informed him our third party vendor had filed the insurance claim and we would need to gather further information in order to determine how Bridgecrest was able to assist him. We advised him we would follow up with him, in reference to the status of his concerns, periodically.At this time, we are unable to assist our customer with the lienholders claims with his insurance provider. Our third party vendor filed a claim on behalf of Bridgecrest when damage was found on the vehicle. Our third party vendor will send photos of the damage to our customer insurance provider and provide them the opportunity to inspect the vehicle damage and write an estimate. If our customer if disputing the damage occurred while in his possession, he would need to dispute that with his insurance provider. It is up to his insurance provider based on their policy whether or not they accept (pay) or deny the claim.As a goodwill gesture, Bridgecrest has submitted a request to delete the trade line from the major credit reporting Agency.We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, Bridgecrest has sent our customer a $50.00 American Express gift card to the address on file. Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.

For full response, please see attached. On September 9, 2014, at 109 days past due, we assigned the vehicle out for recovery due to non-payment. It was successfully recovered on September 10, 2014. Although our customer contacted the warranty department to express possible mechanical concerns,...

the only claims called in from the repair facilities were for four separate oil changes. These were fully covered under normal warranty terms and no further claims were filed by any repair facility for additional repairs.As of May 15, 2017, our customer owes $5,216.53 to us for the remaining deficiency balance of the loan. We are willing to settle the account balance for 15% of the total amount owed. Should our customer like to take advantage of this offer, she would be required to pay $782.48. Once payment is received and has posted to the account, we will notify the credit bureaus to update our customer’s trade line to reflect the account as “Settled - Charge Off”. Due to our customer having a full cease and desist on her account, we are unable to reach out to her to discuss the proposed resolution. We encourage her to contact our Customer Relations department, at [redacted], to discuss her concerns and the offered resolution.Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted].Thank you,Danielle C.Customer Relations Due to our customer having a full cease and desist on her account, we are unable to reach out to her to discuss the proposed resolution. We encourage her to contact our Customer Relations department, at [redacted], to discuss her concerns and the offered resolution.Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations Department at [redacted].Thank you,Danielle C.Customer Relations

On November 14, 2017, the account holder contacted Bridgecrest to obtain an update on the transport of the vehicle. We explained we were unable to find a third party that is able to return the vehicle directly to her. However, we are able to have the vehicle transported to her local DriveTime...

dealership. Additionally, we offered to pay the daily rate for a rental vehicle, for one day, to assist them in obtaining the vehicle.  The account holder accepted this resolution and the call ended. Bridgecrest has been able to contact our customer to remind him that after the third redemption payments are due the 10th of each month. Should he desire to continue utilizing bill pay though his bank, we encourage our customer to communicate with them to ensure funds are provided to us in a timely manner. Alternatively, our customer can make his payments through an alternate method such as by phone or at Wal-Mart.

(Please see attached PDF for full response)On October 21, 2016, we successfully made contact with our customer. Our customer expressed his displeasure about his negative experience with a member of management and explained why he was requesting the deferment. We apologized for his experience and...

offered our customer the one payment deferment requested. We explained why his account is considered not eligible for deferments. We explained that our allotted amount of deferments has been reached for the month of October, so we would not be able to complete the deferment until the beginning of November. Per normal processes, once this deferment modification is completed, Bridgecrest will be unable to process any deferment modifications on his account for the next 6 months. We further explained that all future payments would have to be made on time, including the payment due on October 29, 2016. If the payment is not made, the deferment will not be completed. Our customer understood all terms, accepted the offer, and the call was ended on amicable terms. The experience described by our customer is not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. We will be reviewing the situation stated by our customer for any internal training opportunities. We sincerely apologize for any confusion or inconvenience this matter may have caused. The deferment process has been started for our customer. As a gesture of goodwill, we will also provide a $25.00 credit to the principal balance. Bridgecrest thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Jessica H.Customer Relations

For full response, please see attached. We have reviewed our customer’s account, as well as the call in question, and have determined all outbound calls made were within the call window preferences set by our customer. Specifically, the call in question was placed at 8:30PM Eastern time. We...

have reviewed the call and commit to addressing all necessary internal corrective action as well as training opportunities for the representative who handled the call. As a gesture of goodwill, we have applied a $100.00 credit to our customer’s account.  At this time, we are unable to contact our customer to discuss her concerns due to her phone number being on our Do Not Call list. We have sent her a letter to her home address encouraging her to contact our Customer Relations department at [redacted] should she wish to discuss this matter further.

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Address: 300 15th Ave East, Seattle, Washington, United States, 98112

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