Capitol Hill Flower & Garden Inc

I was contacted by Danielle last week and told that this would be resolved this week because the title had in fact been issued.  However I received a call from Danielle yesterday 4/27/17 and she told me that she had mailed the check for the $300.00 but the title to my vehicle was not included because when they received it from the tird party vendor it had again been issued in the previous lessees name.  She did apologize and said that they had requested the title be issued in Drivetime's name and that once she receives it she will have the appropriate person sign the back and mail it to me.  This should be done by next week. Now I have to wait again and then also go through the expense and trouble of having to go to the DMV to get the title issued in my own name which will further delay the process.  This is ridiculous and though she apologized and assured me she would handle it I am very frustrated.  Since I have not received the title in my own hands yet I can't close this matter out and indicate that it has been resolved.  However, once I receive the title to the vehicle I will contact you as well as Drivetime & Bridgecrest and let everyone know the matter has been resolved

September 7, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 11,...

2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Ford Fusion. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. During the contracting process on July 11, 2016, DriveTime required a proof of income from our customer to ensure income was sufficient to maintain loan payments. Our customer provided us with a paycheck stub from her employer and an Employment Verification Form that her employer filled out. The Employment Verification Form was signed by her employer and had shown that her employment was still active. Under the terms of the Retail Installment Contract, we notify the customer that we may perform after sale verification of the information provided to us by the customer. On August 16, 2016, DriveTime contacted our customer’s employer as part of the verification process. DriveTime found that our customer had not worked with the employer since July 6, 2016, this was prior to the sale of the vehicle. Our customer’s employer also informed us that the individual who signed the Employment Verification Form never worked for the company. DriveTime made contact with our customer this same day to inform her that the information she provided to us at the time of sale did not pass verification. DriveTime requested our customer to return the vehicle since the employment verification failed. In effect, she had misrepresented her employment status to us and forged documents.On August 18, 2016, our customer spoke with DriveTime to see if she was able to providenew Proof of Income to keep the vehicle. DriveTime informed our customer that she can Formerly DT Credit Company, LLC provide us with Proof of Income from her new employer for verification, this would consistof the same needed information that we require at the time of sale.On August 25, 2016, DriveTime received our customer’s updated Proof of Income. The Proof of Income provided by our customer did not meet DriveTime’s requirements as it was handwritten and did not utilize our standard Employment Verification Form.Additionally, no paycheck stubs were provided.On August 29, 2016, we recovered our vehicle. At the time of the recovery, our customersaccount was current, however she did have a total of 3 Non-sufficient Funds (NSF)transactions on her account from the following dates: August 5, August 20, and August 24,2016. Since our customer had not provided an updated Employment Verification Form andthere were multiple NSF’s on the account, Bridgecrest recovered the vehicle. On the sameday, we informed our customer that we would not allow a redemption of the vehicle, dueto the employment verification failure/misrepresentations and multiple returned NSFpayments.On September 2, 2016, we spoke with our customer to discuss her concerns. We explained to our customer the reasons for recovering the vehicle. Our customer informed us that she no longer wanted the vehicle and was only interested in a refund of her $1,200.00 down payment. We explained that after the 5 day Vehicle Return Period, depending upon the total fees and costs, we retain $800.00 of the down payment after sale to cover our expenses, including the costs to recondition and prepare the vehicle for sale, and the fees and costs related to the recovery of the vehicle.We apologize for any confusion or inconvenience this matter may have caused. Afteradditional consideration, we will refund the amount of her down payment over $800 or$400. If she is willing to accept this offer, we will require a signed settlement agreement.We had previously informed our customer that there will be no adverse credit reportingfrom her loan and the trade line will be removed from all 3 major credit bureaus. As agesture of goodwill, Bridgecrest has mailed our customer a $25.00 American Express giftcard.Bridgecrest thanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us at [redacted].Sincerely,Jeremy R.Customer Relations

My name is [redacted]. I filed a complaint against Bridgecrest and received a response today.  I tried to refuse their response and put in a rebuttle, but it wasn't accepted. I called in and was recomended to email you. The following is my rebuttle, and I'm attatching proof.I never asked to be placed on a do not call list. The same woman called me twice with conflicting information.  She gave me the same options I've already exhausted. I signed up for autopay the day of the purchase, like I told her. Attached is the proof she asked for.Autopay is the only free option to make a payment, and they refuse to acknowledge that I ever signed up. I've tried to sign up twice. Also, a payment in April was lost. I spent three days trying to revover my payment. I'm a hairstylist and make $200+ a day. That $25 "goodwill" money is an insult.  I have been physically sickened by this whole transaction.I want all the money back that I've paid in fees since the day I signed up for autopay. I refuse to keep giving people my personal information over the phone if they don't use it propperly. I'm a victim of identity theft and these reps could very well be using my information for other purposes.If they refuse to acknowledge any wrong doing, I will refuse to pay for the vehicle. My credit isn't more important than my health.

Complaint: [redacted]
I am rejecting this response because:I called the business and asked that the owner return my call so I could personally explain why I can not take the $60.00 as this is a point- they delivered the wrong flowers which is admitted o by all and I shouldn't take anything. Visa does have the dispute. if the owner had returned my call, he would know that.
Sincerely,
[redacted]

July 7th, 2017 Customer: "I will drop this for the return of the $60.00 you offered" Me: "In that case, send me a letter showing that the charge has gone through since I know you already talked to Visa. Otherwise, I will wait until the end of the month and then send you the check." Customer: "I will send the letter but not sure when billing will go through-sometime in the next 3 weeks I would suppose" This was via e-mail on July 7th, 2017. I'm currently waiting for the letter from the customer so that I can send her the check. She initially went through Visa to do a chargeback. I need to make sure she's not taking $91 + the $60 that I offered her.Sent on: 7/24/2017 7:56:35 PM