Car Care & Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The beginning of this statement is an automatic generated response I stated that I felt I should only pay $96.50 I will send them a United States Postal Money Order for the amount of $118.00 which is due November 1, 2016 per Insurance form sent via Internet September 16, 2016 (See Attachment).  This situation should have been taken care of as far as billing concerns in the initial beginning with the Insurance Company.  Within the response from [redacted] she mentioned immediate payment of this balance $118.00 would be appreciated?  She might want to check with the correspondence that was generated before her response dated September September 16, 2016. I also received a letter via UNITED STATES POSTAL SERVICES September 22, 2016 from a [redacted] this letter was totally irreverent in regards to my complaint I didn't see the significance in receiving the letter. I feel 21st Century has FRAUDULENT BUSINESS PRACTICES.  I would like to thank the Revdex.com for following up in regards to my complaint.  
Regards,
[redacted]

To Whom It May Concern:   Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.   Our review found that two payments were credited to this customer’s account. Review of the bank statement...

submitted confirms that two payments were withdrawn from the account; therefore an additional credit is not warranted. We have contacted this customer and provided further detail in writing.    We thank you for your time and attention, and we apologize for any inconvenience this matter has caused you. If we can be of further assistance, please contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

Attached is my response to your Inquiry [redacted]

You express concern that there is a difference between the estimate we completed on therepairs to your vehicle, and the estimate provided by the shop of your choice. Our reviewfound there is a difference on approved labor rates and paint and material calculations.According to our records, you were...

given the option of taking your vehicle to one of our Circleof Dependability shops to secure an estimate and/or have the vehicle repaired for approvedrates. Our file reflects you agreed to secure an estimate from Patton Brothers for the repairs toyour vehicle.You have the option to have the vehicle repaired at the shop of your choice. We will payreasonable rates for your area for labor and materials. If the shop that you have chosencharges above those rates, you can still have your vehicle repaired there. However, any amountover the amount we have agreed to pay will be your responsibility. We will attempt to workout any pricing differences with the shop of your choice in an effort to alleviate any out of pocket expenses for you.We regret if you feel your communications with our claims professionals have been untimelyand/or unprofessional. We always strive to provide all of our customer with quality service.If you have additional questions regarding your claim, we encourage you to reach out to ClaimsSupervisor P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will re-port this at the end of August if it's not fixed properly after the fact. Someone is supposed to call me and confirm that the update has been fully processed and completed. I have yet to hear back from them as of now.
Regards,

This loss was reported on June 19, 2016, after our insured, [redacted], caused an accident in which three additional vehicles were damaged, including Ms. [redacted]’s.  Both Ms. [redacted]’s and Mr. [redacted]’s vehicles are insured by our company; Mr. [redacted]’s with 21st Century Centennial Insurance Company, and...

Ms. [redacted]’s with Farmers Texas County Mutual Insurance Company.  As she describes in her inquiry, Mr. [redacted]’s property damage coverage limit may not be sufficient to cover the damage fully to all three vehicles involved.  During a conversation with Ms. [redacted] on June 23, 2016, we explained this and suggested she pursue her claim through her collision coverage while we were awaiting information documenting the damages to all three vehicles.  Ms. [redacted] was reluctant to proceed this way, and we agreed to inspect her vehicle in the interim to determine the extent of the damage.  On June 29, 2016, we inspected Ms. [redacted]’s vehicle and determined it was a total loss based on the estimate of repairs.  A market valuation report was prepared to reflect the value of her vehicle, and she was informed of the outcome of the inspection the same day.   On July 1, 2016, we spoke to Ms. [redacted] again and reiterated we were awaiting information from all parties involved before we would be able to consider payment for her loss under Mr. [redacted]’s policy.  We again suggested she pursue her claim under her own policy if she did not wish to wait for us to obtain the necessary information.   On July 7, 2016, after receiving your email, we contacted Ms. [redacted] to discuss her concerns.  She advised us a claim was filed under her collision coverage with Farmers Texas County Mutual Insurance Company (our records indicate she did so on July 1, 2016).  Based on the circumstances, we have agreed to waive her deductible and our file notes indicate Ms. [redacted] has accepted our offer to settle her claim.  Once we have received the necessary paperwork, payment will be issued under her policy and reimbursement from the responsible party’s policy will be addressed once we know the extent of all damages.   We regret Ms. [redacted]’s dissatisfaction, but believe her claim was handled appropriately under the circumstances.

We thank you for bringing this matter to our attention.  Per our review, we received the claim on September 11, 2017, and contacted you the same day to discuss your vehicle repair options. While it is not our normal protocol to complete inspections on drivable vehicles, we understand that your...

prior claim experiences differed in this regard. Claims Supervisor [redacted] spoke with you on September 12, 2017, to address your concerns and scheduled an inspection as per your request. We apologize for any frustration you experienced during the handling of your claim and hope our resolution is to your satisfaction. Our claims professionals will continue to work with you to resolve your claim.  If you need further assistance, we encourage you to contact Claims Supervisor [redacted]  Tell us why here...

We are in receipt of your recent inquiry to the Revdex.com. We appreciate the opportunity to review this matter and respond. We are pleased to advise you that after being able to confirm that the charges against you were dropped, we have changed our coding of this accident from at-fault to not at-fault....

This change will be reported to the appropriate loss reporting agencies.
We apologize for any inconvenience this may have caused you; however, it was necessary for us to be able to confirm you were not being legally held responsible for this accident before changing the coding. Previous attempts to secure this information from you had been unsuccessful.
If you have further questions regarding this matter, we encourage you to contact Claims Supervisor [redacted] or Claims Manager [redacted]

Our claims department has reviewed Mr. [redacted]’s posting to your website and maintain a thorough investigation was conducted and the decision to deny his claim was supported by the information and documentation contained in the claim file.    Sincerely, 21ST CENTURY INSURANCE COMPANY  [redacted]
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We are in receipt of the inquiry filed by [redacted] regarding his recent claim.  We appreciate the opportunity to review this matter and respond.  We inspected Mr. [redacted]’ vehicle and completed an estimate to repair the vehicle in the amount of $1,323.56.  To our knowledge, the...

vehicle has not yet been repaired.  Mr. [redacted] has presented a diminished value claim prior to the repairs of his vehicle.  We consulted with PES Inc., an independent damage appraisal company.  Based on their review, if the vehicle is properly repaired, it should not experience any diminution of value.  A copy of this report was provided to Mr. [redacted].  Mr. [redacted] states in his inquiry that we have ignored case law that allows a damaged party to be reimbursed for the lost value of their vehicle.  We have not disputed that a damaged party can make a claim for lost or diminished value.  We have stated that we do not have any information to support that he has realized a diminished value in this case.  We regret we do not have a more favorable outcome for Mr. [redacted]; however, we believe we have fully supported our position.  If he has further questions regarding this matter, we encourage him to contact Claims Supervisor [redacted], or Claims Manager [redacted].

To Whom It May Concern:Thank you for notifying 21st Century of the concerns presented to the Revdex.com on  April 29, 2015. We appreciate the opportunity to respond.  Our review found that the letter offering to send information and special promotions recently received by the...

consumer generated due to a previous quote with our company. At their request, we have placed the consumer on the opt-out lists for both 21st Century Insurance and Farmers Insurance marketing solicitations. The consumer indicated that they received an invalid address message when attempting to opt out through our website. Records show that there was a slight variance in the address from what was entered by the consumer and the address validation system that we utilized to produce the mailings. This variance caused the invalid address message to display. We regret any frustration this experience has caused and appreciate it being brought to our attention.We thank you for your time and attention to this matter. If we can be of further assistance, please contact us by email at [redacted]

To Whom It May Concern: Thank you for notifying 21st Century of the concerns presented to the Revdex.com on June 17, 2015. We appreciate the opportunity to respond. Our records reflect that the customer requested the replacement of the vehicle insured by the policy. This resulted in an...

increase in the policy premium, which increased the scheduled monthly installment balance. Review found that the appropriate billing notices were mailed to the customer at the address on file detailing the draft balances. At the consumer's request, the policy cancelled and a refund was provided for the unused premium. A detailed correspondence and explanation of account have been mailed directly to the customer. The customer is encouraged to contact us directly should they have additional questions. We thank you for your time and attention to this matter. If we can be of further assistance, please contact us by email at [redacted]
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Case: [redacted]
To Whom It May Concern:
Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.
Our records show that this customer’s family member authorized the monthly installments to be drafted from his financial institution. We have honored his request and removed the account from the automated payment plan.  A billing invoice for September’s payment was mailed to the customer’s address. Review found that we mailed the policy documents in April, and we have not received any return mail from the post office. We contacted the customer and provided our contact information should further assistance be requested regarding this matter.
We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us. <

Case: [redacted]
To Whom It May Concern:
Thank you for notifying 21st Century of the concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.
We contacted the individual that filed this case and advised that we do not have our customer’s...

consent to release any information. We explained that we would mail a letter to our policyholder regarding the status of her account and provide our contact information for any follow-up questions or concerns. This resolution was satisfactory.

We thank you for your time and attention, and we apologize for any inconvenience this matter may have caused. If we can be of any further assistance, please contact us.

To Whom It May Concern:   Thank you for notifying 21st Century of the additional concerns presented to the Revdex.com. We appreciate the opportunity to respond to this inquiry.   The premiums derived for our customer’s policy terms were accurate based on the rates that were established and filed by 21st Century. In addition, the customer made policy changes that impacted the premium. The customer accepted the policy premium by providing payment for the coverage. We are unable to accommodate the customer’s request for an adjustment to the policy premium.  A follow-up response has been sent to the customer.   We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

Dear Customer,Thank you for contacting us regarding your concerns. Attached is a letter with our findings and additional correspondence related to your policy.Regards,Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have text messages proving that the witness and I didn't know one another before the accident. [redacted] has all of these messages, but has so far ignored them altogether.  For your reference, I've attached those here. I've also attached messages I sent to the manager of his building and to the other witness, which is almost verbatim to the one I sent to G. I call him G, because that's the name he gave me. It's the name I gave [redacted]. It's the name I gave my insurance adjuster at Progressive. It's the name I know, as I still don't know what it stands for. And when it comes to our "similar" addresses... the accident happened as I was turning into my driveway. He was walking on the sidewalk. I'm not sure how that is cause to ignore his testimony completely. I've also provided a Starbucks receipt (which I provided to [redacted])... proving I was out running errands before the accident occurred. Why would I then park directly across from my driveway... in a no parking zone and in front of another street? [redacted]'s version of events don't even come close to making sense. Also, if I was parked on the curb... how did the debris go under my car and to the right? Oh, because I moved it there so traffic could continue moving up and down Camrose while [redacted] and I dealt with the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The attached offer of $1,433.19 does not include the devaluation of my vehicle. According to Kelly Blue Book, my vehicle was worth $12,000 prior your clients at fault accident. The average loss in value after an accident is between 10% - 30%. Now my vehicle is worth about $9,600 causing a loss of $2,400. If the additional amount of my vehicles devaluation of $2400 is added to the $1433.19, totaling $3833.19, I will accept this outcome. If you are unwilling or unable to meet this request, I will have to insist this go to litigation and for the accident and my damages will need to be reevaluated by a professional.  
Regards,
[redacted]

To
Whom It May Concern:Thank
you for notifying 21st Century of the concerns presented to the RevDex.com. We appreciate the opportunity to respond to this inquiry.As
an insurer, it is always our intention to provide excellent service to our
policyholders, and we regret the...

complications this customer encountered when
she contacted our company to make her premium payment. We have reached out to our
customer and discussed her concerns. We are grateful for the feedback provided,
so it can be addressed.       We
thank you for your time, and we apologize for any inconvenience this matter has
caused. If we can be of any further
assistance, please contact us.