Car Cover USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response - actually the lack of response - from this business comes as no surprise. This is an online business whose sole interest in is making money regardless of how it has to be done. As mentioned in my original complaint, the website changed numerous times in order to assert that all the customer service information was posted, which it was not. I had to get the telephone number from Covercraft to learn where this business was located in order to file a complaint. This is an unscrupulous business that should not BE in business. I hope he enjoys the $50+ that he got from me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

There is no record of receiving your return As we have repeatedly asked Please provide the return shipment tracking info & we will issue refund ASAP thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, only one of the products was identified as "NOT FOR HYBRID OR EV"This information was only visible to me AFTER the purchase on the receiptDespite this, they did issue a return label as I requestedSo this matter is resolved
Sincerely,
*** *

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please see attached letter from collection agencyBusiness reported case to collection agency even though product was returnedThis was done unethically
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

As previously stated & is our policy any customer that does not like what they purchased can return for a refund As per customers accusations, the website like all is updated periodically to reflect current pricing & product offerings, Nothing as pertaining to this customers orderwas changed on the website, the screen shots the customer provided do not showthe full web page, the part he fails to show is lower, & has always been there has not been added, altered or removed.thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Please see attached letter from collection agency. Business reported case to collection agency even though product was returned. This was done unethically.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the item which I received did not resemble the item advertised in any way. the merchant would not give me a phone # via email. I searched the web for a number, but my voice messages were not answered. the merchant did not mention that they wanted any proof until after they were contacted by the Revdex.com. they stated that they would not consider a refund for merchandise or shipping until they received the item. they never promised that they would refund shipping and handling charges. their advertising is blatantly false (see the pictures I sent). they refused to talk to me on the phone and they refused to guarantee a refund on shipping and handling. please view the item on their website and compare to what they sent.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

have proof that car cover USA is lieing 
he took the money from my account and I want it refunded
as I had to have my bank fight to get my money back from
him.
I will never do business with the company again and I want
my money back.
Thanks [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] , My bank finally got back to me. They said at the same time carcoverusa  gave me my money back, they gave me a residual deposit. So they took the payment they gave me In the name of carcoverusa. I guess this is over. Thanks for your help. [redacted]
Sincerely,
[redacted]

The customer has made all totally false claims in a effort to bad mouth our company. Threatening us with bad reviews & the Revdex.com if we did not meet her demands. ( copies of all e-mails are available for review upon request ) The truth is the manufacturer has not waived the restock fee as she...

falsely claims and accuses us of keeping. This can be confirmed by calling the manufacturer Covercraft direct at [redacted] or we can provide a copy of the credit memo Ref PO # [redacted] Customer: [redacted] To address the 2nd false claim by the customer our Telephone # and address is clearly posted on the website for all to see. The 3rd unsubstantiated false claim is that we changed the website each time to make it appear that all info was know to her. Again a false claim & nothing specific provided by the customer in any way to address this. I would like to ad that as a customer service gesture what we do for all our customers is we pay the restocking fee charged by the manufacturer and we also pay the shipping with a reorder, this was offered to the customer. We do this to keep customers happy even if they made a order error or don't like the material or color they ordered, this customer declined and choose to go another route meant to hurt & punish our company via the Revdex.com thank you [redacted]

The customers custom made to order covers were for his specific year make & model, material & color choice, as the website shows & his order confirmation e-mail. These were not 1 size fit all covers, they were as the product description shows below: CUSTOM SEAT COVERS, Customer is fully...

aware of this as was explained and shown on his order receipt. Products Ordered ====================== [redacted]: SeatSaver Polycotton Custom Seat Cover: 2015 Dodge Ram 1500 Big Horn First Row With 40/20/40-split bench seat with adjustable headrests with fold-down console with lid with 3 cupholders without center storage with seat airbag (GY Gray) --------------------- [redacted]: SeatSaver Polycotton Custom Seat Cover: 2015 Dodge Ram 1500 Big Horn Second Row Crew cab or quad cab with 40/60-split bench seat with 3 adjustable headrests with fold down armrest (GY Gray) We did a customer service gesture for this customer and allow the return because he did not like the color he choose & there for as per the policy there is a restocking fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As the business stated, these are seat covers for my year and model vehicle. Therefore, they are not custom specifically for me. There was nothing personalized about the seat covers and returned in new condition; within the required time frame. The product can be resold to any similar vehicle owner. The business continues to state they are custom and allowed to charge a restocking fee. But the seat covers came in a standard box and were not made specifically for me.
 
In addition, the business' website states items can be returned with no hassle. However, since returning the items, they continue to hassle retuning my purchase.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As previously stated if the customer does not like or want what they bought they may return for a refund. Customer falsely states we refused to give a phone #, ( please be advised we have saved voice mail messages from the customer ) Customer was able to find our website on the Revdex.com and phone # is clearly listed there as well. It has been in all parties best interests to use e-mail for this very reason that we have a written record of everything the customer said with time & dates. We have numerous saved e-mails filled with insulting language from this customer towards us and our products, still we over & over again in all the e-mails & via the Revdex.com we offer to give customer a refund if he does not like what he ordered. The customer lists many reasons the product is not as advertised & therefore wants us to pay for shipping. The customer was asked for picture proof and we said we would send a replacement or refund if it was not a s advertised, & again the customer refused saying he wants to go only via Revdex.com & Credit Card Charge Back. We advised if the customer was sent a wrong part we would replace it or issue full refund including all shipping charges but we need to see, customer again refused ( and we have documented e-mail proof ) . Being in business for 10 + years with 1000's of satisfied customers we realize there can be mistakes made and it could be ours, we just need to see proof, again customer was asked via e-mail and refused. We have made every effort possible & offered over & over again to issue refund for the part the customer does not want, but has still yet to return or provide any proof he was sent something other than what was ordered. At this point there is nothing more we can do to explain what needed to be done to get a refund. The customer did not want to resolve the issue, refused and only wanted to send e-mails filled with lies, insulting language, file a com plaint with the Revdex.com and charge back with the credit card company. This is what the customer wanted to do rather than resolve the issue and he clearly stated that via e-mail. There will be no further replies to this complaint as customer has made a credit card charge back. 
thank you

The product ordered was a Covercraft UVS 100 Sunshield, it is as advertised a custom fit ( made specifically for the year make model ordered for ). As clearly stated on the manufacturers website and also on ours they can not be made to the exact size of the windshield or they would not be able to...

install as they need to be made slightly smaller ( up to 1" on each side & also a cut out for the mirror ) this is the way the manufacturer must make them to allow for proper install & removal without bending or damaging the shield as it is a non flexible type. The Covercraft UVS 100 is the best fitting, protecting sun shield available & most popularly sold. The customer was shipped both the shield & storage bag as ordered. Customer will receive a refund as per the Return Policy as soon as it is received back. Thank you !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
the item I received was not what I ordered. it was not a matter of wrong color or that I didn’t like it. it was not what I ordered. it did not resemble the item pictured and described on their website. it is the wrong size, shape, does not have a zipper closure, does not fully wrap around the boat, does not fit over the boat, does not have grip handles and unimportantly, is a different color. I don’t know what it is, but it is something different than what I ordered. they refused to give me a phone number to call. they told me they would return the price of the item but not shipping and handling costs both ways-which would be about $40. I will gladly return it if they pay everything. I don’t think I should have to pay for shipping on an item that in no way resembles what they said it was supposed to be. if you look at their website and at what they sent, you will see what I am talking about.
 [redacted]
I have attempted to attach a picture of the item I recieved.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer ordered a custom made to order dash board cover with personalized embroidery, A order confirmation receipt ( with Return Policy ) was sent at the time of order. Customer claims we changed the return policy after his complaints, that is impossible to change whats on his order confirmation...

e-mail that he received at time of the order, and everyone would understand that. Customer states the dashboard cover has a "front flap" covering a unnecessary part of the dashboard. This flap is on all dashboard covers that have airbags & is required by law to be airbag compliant. Its not a optional choice. The customer did not like or want what he ordered so claimed it was made wrong & did not fit, ( as this would be the exception to the No Returns on custom made covers with personal embroidery ) so we paid to have the cover picked up and pattern checked by the DashMat factory who confirmed a perfect fit, no defects & took photos to show a custom made perfect fitting dashboard. We sent him photos showing his dash cover installed on the exact vehicle he ordered for. We than also paid o ship the over back to him. At this point we had paid to have the cover made, shipped to him, picked up from him & shipped to the DashMat Factory, shipped back to him a 2nd time. Please see this link ( If Revdex.com allows ) showing the customers custom made to order cover installed, perfect fitting & looking: [redacted] If not feel free to e-mail us and we will send the link showing the cove installed. Customer also claims other companies all have the same pattern & ours is different, I guess he bought a whole bunch from other companies compared them to ours & determined ours was different ? We sell DashMat brand covers as do many other companies. The customer as he threatened to do was to get us to issue refund or he would go to social media: When you read his complaint you will see he says the flap is unnecessary in his opinion, than says its for the airbag, he says he thinks we updated our return policy after his return ( again it was e-mailed to him at the time of order, so impossible for us to change ) he says other companies patterns make sense and look good ( a attempt to bad review our company ) again we sell DashMat brand as do many other companies. As his cover was a perfect fit as per DashMats pattern check & photo proof install. We did not make any money on the sale after paying shipping 3x back & forth + all the wasted time, but the hope is to deter other people from thinking if they threaten you with bad social media you will give in to there demands. Bottom line customer ordered a custom made to order dash cover with personal embroidery, ( they pattern checked it to a perfect fit ) DashMats Factory Policy is no returns on custom made to order covers with personal embroidery. We CarCoverUSA usually for our customers absorb the restocking fess & do issue full refunds even though the factory does not provided the customers are polite & honest which this customer was not.thank you

CarCoverUSA company went above & beyond to help in both ordering and install process, fast shipping, great price & excellent products !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have attached screen shots of each part of the ordering and checkout process. In them you will see no where is there any mention of the product not covering the full windshield.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

CarCoverUSA
Top quality seat covers for my truck.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I do not accept their policy. They purposefully misrepresented  the product that was sold to me. No where did they mention when I bought this that it might not fit. Instead they show a picture of a pickup that has a sunscreen that covers the whole windshield, and advertise the product as custom fit. The business was fraudulent in selling me the sunscreen, then tried to cover it up by changing their website prior to responding to the Revdex.com complaint. They have even accused me of cropping out the warning when providing proof that it was not there. When provided with proof that they were dishonest in the sale, their response is that I can return this product for a refund. I want a full refund to include shipping and the restocking fee. So far I have received a partial refund from the company. BY THE WAY, THE COMPANY DID NOT EVEN FULFILL MY COMPLETE ORDER. THEY NEVER SENT THE BAG FOR THE SUNSCREEN, BUT STILL CHARGED ME TO RESTOCK THAT TOO. THE COST OF THE BAG WAS $6 SO MY RESTOCKING FEE WAS BASED ON THAT OO. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]