Car Expo Auto Center

I am rejecting this response because: This vehicle was NEVER backed into or in an accident after we purchased it from the dealer. As is clearly shown in the pictures above, and I am happy to add additional photos, NO other **rrounding areas are dented, scratched, or otherwise marked as an accident would indicate. The bumper FELL off on the highway because all of the clips were broken. We (and the third party shop that the dealer referred us to), suspect the dealer used double sided tape to keep the bumper on as long as it was. There was a verbal promise made by [redacted] and witnessed by their sales person [redacted] that if the serpentine belt continued to make noise and be an is**e, that they would take care of it for us, no problem. In fact, even as recent as Thursday, [redacted] told my husband to purchase a serpentine belt at the auto parts store and the dealer would have it installed. Now they deny any of this ever happened. [redacted] claims all phone calls are recorded. I would like the business to submit these recorded phone calls to the Revdex.com so it is very clear what the phone conversations between myself and [redacted] and **, and between my Husband and [redacted] and ** entailed.
 
Lastly, while extremely shady business practice to sell a vehicle with broken pieces, and a rear bumper that will cost us $900 to replace, and a front missing inner wheel well that will cost an additional $200 for us to replace, let's be clear that all we were asking for from the dealership is that they deliver on the PROMISE that was made verbally by their finance manager, [redacted] to take care of the serpentine belt which was a known issue when we purchased the car. In fact, we questioned why it was not on the Due Bill, and [redacted] assured us it was such a small issue, that there would be no problem having us bring the vehicle back to them to repair. The dealership needs to stand by their word.

We sell all our vehicles as is. The customer is fully aware they are responsible for all future repair costs when they purchase a vehicle. They called us asking to help them with a $1500 repair, we referred them to a third party mechanic that said they should be able to repair the vehicle for $370....

No one at our dealership made any promises to the customer and we also have the customer sign a form that says they understand nothing was promised to them. The customer had the vehicle rear ended after the sale and damaged the mechanical components on the vehicle.

This vehicle has navigation and the stereo works perfectly. this vehicle is still under factory warranty. In cases like this usually previous owners take it out to secure there personal information. as a new owner it is his responsibility to get a new SD card. we have pictures of the vehicle on line...

and it did not have the SD card. We did not tell the customer that the vehicle had a SD card. But the vehicle does have navigation installed. Also w sent the customer the spare key. Customer did acknowledge receiving it.

BUYERS BEWARE!!!!! Two weeks after purchasing a car from them, my check engine light came on and then my transmission went out. Now im paying monthly for a car that I can not drive! I went back to this dealership and told them and they told me to leave and that they aren't going to help me. I am a young college student and I have to come up with 4000$ to get my car fixed after just purchasing it. I am disgusted that a human can do this to another human. please do NOT purchase a car from here, it WILL end up costing you thousands in repairs. On yelp they have 1 star and terrible reviews. I made the mistake of not researching enough.

Review: Care expo auto agreed to sell me a sprinter van for 22,000 but sold it to some one else for 25,000. They lied and said it was hit by a garbage truck.

On April 2, 2013, Car expo Auto and I agreed on a price of $22,000 for a 2005 Sprinter van.

On April 5, 2013 I sent a copy of my license and approved $1000 deposit on my credit card to hold it until I secured financing and delivery.

On April 10, 2013 I secured financing and sent Car expo auto pictures of the check, the temporary plate, and taxes paid (see attachments). I told the sales manager I did not see the deposit run on the card? He assured me the van was not on the lot in front and gave me his used car salesman's word it was off the market. On April 12 Car expo auto sent my lender a sales contract (see attachment). I also asked them again to run my credit card for the deposit. They sent a email saying they were shutting down soon and would run it in the morning (see attachment).

When I told Car expo auto I arranged for pick up of the van on April 24th, They said they had sent another copy of the sales contract over nite Fed X. Then on April 23, the day before pick up, Car expo auto called and said something horrible has happened to the van. People were screaming for the driver to stop, but a garbage truck kept backing into the van, pinching it against the wall. The sales manager said there was possible frame damage but would let me know. I ask for the name of the body shop, or pictures, but he said he would have to get permission to release this information. I called their waste disposal service and they are on a 4 week schedule and it was not their driver. On April 24 I talked to the owner, who after a similar story, admitted Car expo auto's story about the van getting hit was not truthful. I asked if the van was still available, he said no.Desired Settlement: To honer the sales agreement, or

Payment of $4,500 toward the purchase of a similar van.

Business

Response:

Business' Initial Response

On March 31, 2013 We had discussed pricing on this Dodge Sprinter Van that we had in stock. After a number was agreed upon, the customer did not know if he would be travelling from out of state to acquire the vehicle or if he would be able to ship it from our facility to the out of state destination. On April 15th, the customer discussed deposit with us, contingent on reception of the sales contract. Because we did not know when the vehicle would be picked up or how, we did not accept a down payment. A reasonable time frame for acquiring this Sprinter was not made clear to us. After two and a half weeks of negotiations, and several conversations, the customer had arranged his own transport for the vehicle, unannounced to us. No final arrangements had been made by either party. We operate on a first come first serve basis; a cash buyer had arrived and we sold the van, per our policy.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

On Tuesday April, 2 I agreed to Car Expo Autos' price of $22,000.00 plus shipping for the van. To me, this was 3 days of negotiations, not 2 and a half weeks. As stated in the original complaint, on Friday April, 5 I was approved for the loan and sent a copy of my license and credit card information for a down payment of $1000,00. I asked for 2-3 weeks to arrange for pick up of the van, not unreasonable since the van was advertised on the internet nationally and I am out of state. Car Expo Auto agreed and said they would take it off the market and finally faxed my lender a sales contract on Wednesday April, 10. On Monday April 15, I drove to pick up a check to Car Expo Auto for $17,238.25. We did not finalize if the remaining $4000.00 would be cashiers check or wire transfer. On that same day I sent them pictures of this check, taxes paid, temporary plates and also acquired insurance. All these dates and email communications are documented and show an honest effort on my part to purchase the van in a timely manner. On Wednesday April, 17 I found an auto transport service I was comfortable with and decided not to fly in and drive the van back. They had a driver available to pick the van up on Sunday April 21. On Thursday April, 18 I called Care Expo Auto to schedule pick up and they said they would need until the end of next week, about Thursday April 26 or Friday April 27 until its ready?? I asked if Wednesday the 24th was OK and they said they would try. Then Car Expo Auto called and said the van was hit by a garbage truck.This turned out to be a lie. Note I did not know they had not run my deposit to hold the van because of shipping. Documents show that I was the first costumer with an agreement to purchase the van and I upheld my commitments and asked to have the van picked up on the 21st, before the buyer they sold it to, but Car Expo Auto said they could not have it ready by then.

This shows that it took 8 to 10 business days from deposit to hold the van until I had a check and arranged delivery of the van, within our agreed time.

Review: Dealer sold a vehicle that was faulty. Engine lights came on after 150 miles

On 9/11 went to Car Expo Auto and purchased a 2003 VW Jetta. After driving the vehicle for a few days, all the engine and dash lights started coming on.. Took the vehicle to Midas and was told that the vehicle should have never passed smog. They told us that the dealership cleared the codes so that it would pass smog and no lights would come back on until about 150 miles were reached on the car. I was not offered a warranty on the car. On the paperwork, it even shows that I was never offered any type of service contract. The owner who is very rude, disrespectful and inconsiderate. I feel that the dealer purposefully and fraudulantly passed codes so that it would pass smog, so that he would not have to fix the obvious problems on the vehicle.Desired Settlement: Seeking a full refund of ALL monies given to Car Expo Auto upon returning the vehicle. If this settlement cannot be reached a full investigation from DMV will be sought after..

Business

Response:

Initial Business Response

CONSUMER CAME IN AFTER SEEING THE VEHICLE AT AN ON LINE ADD. HE CALLED US AND ASKED US FOR A DISCOUNT OF A $1000.00 FROM THE ASKING PRICE (WHICH WE DID TAKE OFF $1000.00 MAKING THE SALE PRICE $7995 FROM THE ORIGINAL ASKING PRICE $8995). HE VIEWED THE CAR, TOOK IT FOR A THIRD PARTY MECHANIC INSPECTION, AND AGREED TO PURCHASE THE VEHICLE. AFTER A LONG TEST DRIVE AND A MECHANIC INSPECTION AS WELL AS A HAND HELD SCANNER AND HIS PERSONAL INSPECTION, HE CHANGED HIS MIND AND ASKED US TO DISCOUNT THE CAR EVEN MORE THAN THE ALREADY AGREED PRICE, WE DECLINED AND HE LEFT OUR FELICITY. THEN HE CAME BACK AND INSISTED ON BUYING THE VEHICLE FOR THE ORIGINAL AGREED PRICE. WE OFFERED HIM AN EXTENDED WARRANTY FOR A PIECE OF MIND, AS WELL AS A 48 HOURS OPTION TO CANCEL THE PURCHASE BUT HE DECLINED STATING THAT HE IS A GENERAL SALES MANAGER AT A FRANCHISE DEALERSHIP AND HE HAD INSPECTED THE VEHICLE AND HE IS WILLING TO BUY IT AS/IS.

DAYS LATER WE GET A CALL FROM HIS BOTHER WHO CLAIMS TO BE A LAW ENFORCEMENT AND IF WE DON'T COOPERATE HE IS GOING TO MAKE OUR LIVES MISERABLE AND CLOSE OUR BUSINESS. WE ASKED WHAT IS THE MATTER HIS BROTHER STATED THAT THE CAR IS NOT GOOD AND IT HAS A LOT OF ISSUES. WE TOLD HIM THAT WE WOULD BE WILLING TO WORK WITH HIM IF HE CAN PROOF HIS CLAIMS BY HAVING THE VEHICLE INSPECTED AT THE MANUFACTURES DEALERSHIP (VOLKSWAGEN DEALERSHIP). WE DIDN'T RECEIVE ANY INSPECTION REPORT OTHER THAN A STATEMENT OF COMPLAINT AT A [redacted] OIL CHANGE SHOP WITHOUT ANY INSPECTION REPORT OR RESULTS. I PERSONALLY CALLED THE [redacted] OIL CHANGE SHOP AND ASKED THEM TO PROVIDE US A COPY OF THE INSPECTION REPORT, AND THE RESULTS OF THEIR INSPECTION, I SPOKE TO THE HEAD TECHNICIAN AND HE PROMISED HE WILL SEND IT VIA FAX BUT NOTHING WAS DONE AND NO REPORTS WERE FAXED. THE CUSTOMER THEN CALLED US THE SECOND DAY ADDRESSING HIS CONCERNS, AND I AGREED TO WORK WITH HIM UPON THE COMPLETION OF THE VOLKSWAGEN DEALER INSPECTION, SHOWING THAT THE VEHICLE IS FAULTY AND NOT RELIABLE.

AND ONCE AGAIN NOTHING WAS DONE FROM THE CONSUMER.

I BELIEVE THE CONSUMER IS TRYING TO RETURN THE VEHICLE BASED ON FALSE CLAIMS. WE ARE WILLING TO WORK WITH THE CONSUMER, BUT WE ASK TO PROOF SUCH CLAIMS BY THE VW DEALER. WE HAVE DONE ALL AND EVERYTHING IN OUR HANDS PRIOR TO THE SALE, ALLOWING THE CUSTOMER TO HAVE THE VEHICLE INSPECTED BY A MECHANIC OF HIS CHOICE, WE ALSO ALLOWED HIM TO TAKE IT FOR A LONGER THAN AVERAGE TEST DRIVE AND CONNECT HIS OWN SCAN DEVICE INTO THE CAR TO CHECK FOR ANY FAULTY CODES OR ISSUES. WE ALSO DID OFFER A WARRANTY AND A CANCELLATION OPTION OF THE PURCHASE WITHIN 48 HOURS BUT ALL WERE DECLINED BY THE CONSUMER.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Clearly the Pot Lot wants to make up things to have us look bad. This business needs to be investigated. It is obvious I am not the only person with these problems. Their yelp page says it all along with these Revdex.com complaints. I hope that people read these and know not to buy from here.

Final Business Response

We have never threatened any one or told of any thing about law enforcement or police. We were told by the buyers brother that he his law enforcement agent and he will make our lives miserable and shut down our business. And when we questioned what law enforcement department he works for, he neglected to comment and he assured us of his statement if we further question his powers.

On the other hand and more important matter, Yes we are willing to work with the consumer to resolve this matter, and yes we trust his comments and concerns, however we are asking for supporting documents to assure the both of us of the trouble codes and cause of this matter. We request for a once again look over into this matter by another mechanic shop other than the initial inspection mechanic, we are requesting for a V.W. service dept to look into this matter, inspect for trouble codes and provide supporting documents. Till this day we are yet to receive supporting documents from any auto repair shop or auto technician dept. to proof the complaints of the consumer.

We allowed for a longer than usual test drive, and a full third party mechanic inspection, an auto repair shop that the consumer choose and visited, on the vehicle before the purchase. We have also provided an option to purchase an extended warranty, and the consumer stated that he works as a General Sales Manager for 3 stores Franchise Dealerships in the area, famous and big enough to handle any thing he needs at any time of break down, only within a phone call the consumer states.

We feel that we are being taken in for our generosity and good will actions, and that is why we are requesting for a V.W. Dealer Auto repair dept to inspect and provide supporting documents for this claim and yes we will be willing to help resolve this matter.

Review: We purchased a van, and within three days check engine light came on and car needed major repairs. They were unwilling to pay for repairs.

We purchased a Honda Odyssey on Sunday April 21,2013 on Wednesday April 24, 2013 the check engine light came on we took it to a mechanic shop and they said there was an issue with one of the Cadillac converters. I called the dealership and spoke with [redacted] he said he would call his mechanic and then call back he said his mechanic stated that error comes up sometimes when gas cap is not screwed on correctly. He said to have mechanic shop reset and that should take care of the problem. I did as instructed. 150 miles later the light came on again I took to a Honda certified mechanic shop where they informed me I did indeed need a new Cadillac converter. I reached back out to the dealership and spoke with [redacted] he told me he would talk to the owners and see if there is anything they could do. After several attempts to get in contact with him he stated they would not be paying for any of the repairs. The error that was causing the check engine light to come on was an omissions error and so when passing it for smog the mechanic and dealership had to falsify the omissions. Desired Settlement: I would like full reimbursement of 879.00 for the new Cadillac converter.

Business

Response:

Business' Initial Response

The Customer purchased a Honda Odyssey from Car Expo Auto on April 21, 2013. To earn this customer's business, we discounted this Odyssey $1,000. We offered the customer a warranty for this vehicle, which she refused. The customer contacted us shortly after and told us that the mechanic that she had taken it to informed her that the Catalytic Converters needed to be replaced. We then offered for her to take it over to the Honda Dealership, which we have an account with, so that they would be able to diagnose the problem. At this point, she refused to take it to the dealership and demanded cash. We perform a 125-point inspection on all of our vehicles and did not detect any problem regarding emissions or otherwise. We had offered the customer a warranty at our rate; she refused. Vehicles are sold as-is; however, we offered to have the vehicle taken over to the dealership for a discounted rate in order to diagnose any issue.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

They did not offer to have it taken to their Honda Dealership. That is an untrue statement. They stated their mechanic that they use would be able to get the part for 100.00 cheaper and I could take the vehicle to their mechanic. I was uncomfortable taking the van to their mechanic because this was an obivious issue that their mechanic did not see. I wanted to make sure it was fixed properly by a Honda certified mechanic. When I purchased the vehicle I specifically asked has this van been thoroughly checked by a mechanic they said yes there should not be any immediate issues and their reputation means everything that they are in the business to be in business for along time and I any thing arises in the near future call them and they will work with me. Obviously this was an untrue statement and I would strongly warn anyone from purchasing a vehicle through this dealership. I was never allowed to talk to the owners of the dealership everything was handled second hand by a salesman and when I asked for the owner he didn't see why it would be relevant for me to speak to them or even know their name. I still feel this repair is the responsibility

Review: I recently purchased a BMW from this place. the sales process was very quick, the sales man pushed multiple papers in front of me, did not explain what they are and told me multiple times that I didn't need to read them. after purchasing the vehicle I was not given any of the proper paperwork, and had to return a couple days later to pick them up myself. before I purchased the car I asked why the brakes were so squeaky, the manager said that they were brand new brakes and would take time to settle. LIE. the brakes have only gotten worse a week after the purchase. Two days after I picked up the vehicle I took it to a BMW dealership for an inspection. The results of the inspection were terrifying. over $10,000 dollars in repairs. So I took the car back to the dealership hoping they would take it back or at least pay for the repairs. not a chance. soon after I talked with them the check engine light comes on, not a week after buying the car. the mechanic at the dealership said that the engine compartment had been thoroughly cleaned, which indicates to me that the dealer who sold me the car was well aware of the problems, reset the check engine light and dumped off a broken car on an unsuspecting customer. My experience at this dealership was terrible, they were not at all knowledgeable on the legal way to sell a vehicle, sell very low quality vehicles dressed up to look nice, and have horrible customer service unwilling to rectify their wrongdoings.

Product_Or_Service: BMWDesired Settlement: DesiredSettlementID: Refund

I purchased the vehicle for $9,148.10. I would like a refund or I would like for them to pay for the repairs for the vehicle.

Business

Response:

We Smogged and safety inspected the vehicle. Also we offered to get him our cost at our certified mechanic and saved him a little over 6 thousand dollars in repairs. We also gave the customer a chance to have the vehicle inspected by his own mechanic before the purchase. We also but new front brake pads and front rotors on the vehicle.

Review: I purchased a 2004 [redacted] spectra from car auto expo on March 1st 2015. I was aware that I bought the car as is with no warranty. But on the 4th my check engine light came on. I went and got my codes read and it said that I had a cylinder 1 misfire. I take the car back to car auto expo and tell them what happened and they said I bought the car as is and I can take it to the repair shop down the street at my expense with the discount the repair shop gives them. So I took it there and they said that since the car wasn't misfiring at the moment they would just turn off the check engine light, and to bring it back if the light came back on. I drive the car no more then 10-15minutes away from my home and I do not get on the freeway so there is no way that I have done anything wrong to the car. 2 days ago on March 10,2015 my check engine light came back on, I took it to get the codes read again for it to say the same thing about cylinder 1 misfiring only this time it is misfiring a lot. The car is driving very differently now as well. I just spent a lot of money to buy a used car from what I thought was a legitimate car dealership. I did not think I was going to be purchasing a car that needs repairs made to it within the first 2 weeks of being purchased. I do not feel that I should be responsible for the cost of repairs I bought the car with no check engine light on. And if it comes on within the first 3 days and was not made aware of the problem before purchase it should not be my financial responsibility.Desired Settlement: I feel that I should not be financially responsible for the repairs that the car needed before I purchased it. They told me it was a good running car and I took their word for it.

Business

Response:

We sell all of our vehicles as is. We offered the customer a chance to take the vehicle to her mechanic and have it inspected. She declined that option. We also offered her a warranty at cost which she also declined. We cannot be held responsible for what happens to the vehicle after the customer takes it off the dealership. We offered to take the vehicle to one of our mechanics and get the problems she is having taken a look at and even get our discounted rate when it comes to the repairs. We apologize for the inconvenience but when she purchased the vehicle it drove well and she test drove the vehicle and can attest to that.

Review: On 1-3-14, I purchased a Subaru Impreza from Car Expo Depot. This vehicle was advertised as having navigation.After taking delivery of the vehicle I discovered that the SD card, which is the memory card for the navigation, was missing and the navigation will not work without it.Now the stereo system will not work and is displaying "Program loading is necessary, Insert SD card,"I spoke with the Subaru dealership service department and was told the only way to make the radio and navigation work was to buy a SD Memory Card at the cost of around $500.After several calls and discussions with [redacted] at Car Expo Depot, I was told that they would not do anything for me and that I would have to purchase the card myself.Also, at the time of purchase, my salesman promised to mail the second remote/key that was locked in their safe.I have still not received the key.Desired Settlement: Car Expo Auto buy the SD Memory Card and deliver the second remote/key as promised.

Business

Response:

This vehicle has navigation and the stereo works perfectly. this vehicle is still under factory warranty. In cases like this usually previous owners take it out to secure there personal information. as a new owner it is his responsibility to get a new SD card. we have pictures of the vehicle on line and it did not have the SD card. We did not tell the customer that the vehicle had a SD card. But the vehicle does have navigation installed. Also w sent the customer the spare key. Customer did acknowledge receiving it.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Purchased a 99 Lexus RX, 3/30/13 emphatically told by salesman & manager the car was in great condition.6 weeks later the transmission failed-$4350.

I purchased 1999 Lexus RX from Car Expo Auto on March 30, 2013. I was told by the salesman and the manager [redacted] who both emphatically stated that this 1999 Lexus RX was a great vehicle in very good condition because they had all of the service records and it had only 1 previous owner. I paid in full for the vehicle Within six weeks of purchasing the vehicle the transmission began to slip. My husband spoke with the salesman (who called to try and get us to pay more money for the vehicle) and told the salesman we suspected the transmission was failing and we needed to get it diagnosed and we refused to pay anymore money. Once diagnosed the transmission repair will cost between $3900 and $4350. I called to speak with the owner about the non-operational Lexus RX and received a return on call on June 18, 2013 from a gentleman named [redacted] stating he was the owner. During the conversation he offered to help connect me to a car parts website where he found a transmission for $1200, even have the part invoiced to him and a good mechanic in the Sacramento area. I told him I was interested but I lived closer to Reno, NV and asked if he would consider helping with the repair cost at a shop in Reno. At first it sounded as if he was offering to help cover the costs, (because he could ge the transmission fixed for only $1800-$2000) however when I specifically asked him how much of the repairs he would cover he stated he could not help with any money, but just the information he had provided (car parts website and the name of a mechanic in Sacramento). After reading other posts on Revdex.com, I suspect this is a regularly used tactic by [redacted] to appear to be offering assistance in these cases. However, a car parts website and the name of a good mechanic does nothing to resolve their dishonest business practices. CAN YOU BELIEVE THIS-During the conversation [redacted] admitted to me he knows the XXXX-XXXX Lexus RX transmissions are terrible because his wife drove a 2002 Lexus RX that had expensive transmission repairs. Finally he also mentioned that he is not able to check the car he sells on from Car Expo Auto because they move in and out to customers too quickly. He stated," we do a simple check on the cars but we can't do a good check, so I don't know what condition the cars are in (when they are sold)." Furthermore I did research the car part website [redacted] gave me and discovered that his suggestion that it would be possible to repair the Lexus RX for only $1800 is only if we purchased a transmission out of a wrecked Lexus with 200,000 or more miles on it. In fact the replacement Lexus transmission sells for $2744 plus labor. I certainly would not replace the transmission on this Lexus that failed at 126,000 miles with a transmission with 200,000 miles.Desired Settlement: I am requesting to dissolve the contract for the 1999 Lexus RX with a full refund of the purchase price including sales tax of $8798 plus fees to diagnose $89 and tow the vehicle $100 for a total of $8987, and the Lexus RX will be returned to Car Expo Auto Center.

Business

Response:

Business' Initial Response

It is correct, we had our salesman call in to ask for more money towards the vehicle, to cover the Lic and Reg. fees that was agreed upon at the time of the sale and the customer ([redacted]) refused to pay, stating that there are some mechanical issues with the car and can't pay any more. Acting by good faith, we decided to waive the charges and pay it ourselves. It is also clear and correct that we have sold the with all the service records from its previous owner along with the carfax full report and a copy of our inspection report. All these documents showed that the vehicle is in good functional condition and there were no indications of any mechanical trouble. With all that, we even offered the Customer an extended warranty, for a better peace of mind and prevention of any mechanical issues after the purchase and the customer declined.

It was presented to our attention that the vehicle is having transmission problems and [redacted] had requested to speak to the owner, who did call her back and discussed with her the option to help. It is unfortunate that we can't fix or pay for the transmission ourselves however, we offered [redacted] to meet with the mechanic shops that we are connected to here in the Sacramento region and we can assure here that the costs would be at a fraction of what she would pay in Reno. We have never, ever told [redacted] that we don't inspect our vehicles, we have even shared with her our inspection report on that vehicle in particular. We also did the research for the parts needed and NO the transmission will not have 200k miles on it to be able to get it for a cheaper price. We even offered to have a transmission shop rebuilt it for our cost at her expense, and I have personally called her to discuss that couple of times but I never heard back from her.

No we will not fix it, but we will be glad to share the costs at an independent mechanic shop here in Sacramento.