Car Line

The business contacted Revdex.com to response to this complaintThe customer purchased the vehicle after they had it looked at by her uncleAfter he checked the vehicle he decided they wanted to purchase itThe tags should be delivered within days

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No offer of restitution was givenEven the Revdex.com provides days to respond to inquiries; the statement "took him days to a simple response" is invalidI provided a portion of the charges I incurredAfter providing the documentation, I spoke with the General Manager who ASSURED ME THEY WOULD HELP FIND A REPLACEMENT ENGINE....NEVER HEARD FROM THEMI contacted the "franchise dealer" who found me a replacement engine in a matter of hours.THESE GUYS ARE CROOKS AND NOTHING MORE!!!!!!! They're business practices are pathetic at bestThey lie, and tell you whatever you need to hear to get you off their backThey reset the OBDII so the check engine light goes off...until after you drive the car off their lotI test drove cars and all had issues (smoking, check engine lights, etc.).Sorry, I will not accept the response provided by Car Line Regards, [redacted] ***

To Whom It May Concern, On April 19th, [redacted] purchased a [redacted] from Car Line AutoThis vehicle was sold [redacted] "AS-IS" with no warranties or guaranteesShe was given the opportunity to inspect the vehicle [redacted] called Car Line and explained that the vehicle was having problems and we offered multiple remedies, which she declined to takeCar Line Auto clearly explained to [redacted] that all down payments are non-refundablePlease see attached a copy of all paperwork signed by [redacted] and Car Line AutoCar Line Auto

On March , [redacted] purchased a [redacted] from Car Line AutoThis vehicle was sold to [redacted] for the amount of $ [redacted] in which only $ [redacted] was paidThere is still a $ [redacted] remaining balance dueThe said vehicle was sold "AS-IS" with no warranties or guaranteesPlease find attached documents that support our findings

Revdex.com spoke with the owner of the business who stated the warranty was given to the customer complimentary at the company's expenseHe stated the warranty was sent in on 5/30/16, and that the customer has a copy of that as well

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] That was not a deposit, it was a down payment because they told me that I had the car and was suppose to pick it up the following dayI signed a contact with [redacted] financial saying that I was approvedOnce I came to get the car, it was not thereThey took my money and I never received a vehicalI'm in titled to all of my down payment backThere is a different between down payment and deposit And there sign did not say what they are sayingThey are lying and this complaint was not resolved

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] IM NOT SATISFIED WITH THIS RESOLUTION CAUSE THEY ARE NOT TRYING TO FIX THE PROBLEMAGAIN I HAVE Van THAT I CANT GET TAGS FOR TO DRIVE LEGALLY BECAUSE THE THE VAN FAILED INSPECTION THESE PEOPLE ARE LYING ABOUT TRYING TO FIX THE CAR I HAVE BEEN CALLING and calling for weeks trying to get them to assistant me with the van they have been giving me the run around about this matter from day of the purchase of the vani called the finance company they did a way call with me the dealer n them on the line the dealer stated they would get the car towed to them an fix it so I can pass inspection that has yet yo happen and the tags expire next week on top of im looking at the response they sent back to Revdex.com n they saying I owe [redacted] something dollars on the van when the van was sold to me for $ [redacted] this whole deal has been a fraud from the jump they fast talk me out my money they lied to my face more then once they lied on the contract saying I gave them $ [redacted] down payment when I only gave them [redacted] at the end of the day they sold be shut down for all the bad business they doing with people they are ripping people off out of there money on top of everything else now the van isn't derivable the alarm keeps going off n the power in the inside of the van is out so now im stuck paying for a van that dont drive and cant pass inspection and im out my money and the dealer keep saying they gone fix the car and its been weeks car is still not fixedI HAVE DAYS BEFORE THE TAGS EXPIRE AND THEY HAVE YET TO FIX THE VAN AFTER THEY AGREED TO FIX IT I JUST WANT OUT OF THIS BOGUS DEAL I WANT MY MONEY BACK AND A CHANCE TO BUY A WORKING VEHICLENOT BE RIPPED OFF FOR MY MONEY FOR A VAN THAT HAS MORE PROBLEMS THAT NEED TO B REPAIRED THEN THE VAN COST I HAVE BEEN TREATED VERY POORLY IN THIS MATTER AS A PERSON WALKING IN A DEALER SHIP TRYING TO PURCHASE A VANCAR LINE ARE SCAMMING PEOPLE AND THEY DONT CARE FOR THE CUSTOMER THATS SPENDING THERE MONEY AGAIN THIS WHOLE DEAL HAS BEEN A LIE A SCAM AND I JUST WANT OUT THE DEAL AND TO RETURN THE VAN N GET MY MONEY BACK I AM TIRED OF THE RUN AROUND ITS GOING ON WEEKS NOW OF GAMES AN ROUND WITH THESE PEOPLEI SPOKE TO JAMES ON FRI 5/12/AND HE TOLD ME THEY WOULD COME GET THE VAN THEY NEVER CAME SO I CALLED BACK ON MON 5/15/SPOKE TO JAMES AGAIN AND HE STATED HE WOULD;D B CALLING ME BACK ABOUT PICKING UP THE VAN STILL HAVEN'T HEARD FROM HIM I SPOKE TO THE INVESTIGATOR OF THE COMPANY GOING TO FIX THE CAR IT HASN'T HAPPEN YET THE INVESTIGATOR OLD THEM, IT WAS AGAINST LAW TO SALE ME A CAR THAT CANT PASS INSPECTION IF IM FINANCE ITI JUS WANT OUT THE DEAL AN D MY MONEY BACK

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Vincent Irving

Thank you for reaching out to us here at Car Line AutoWe are troubled to hear that your experience with us was less than perfectWhile we continuously strive for the absolute best in all aspect of our industry, we find that customer service is one that often needs continuous growthPlease find attached a copy of your refund in the amount of $ [redacted] and if you have any further questions or concerns please reach out to our General Manager, James S***

Car Line Auto has provided customer with the vehicle and spoken to the customerCustomer has stated that they are satisfied with the vehicle and sent in this request prior to receiving the vehicleCustomer was contacted and stated that they attempted to pull this claim but were unable toPlease contact customer for further details Regards, Car Line Auto

Whom It May Concern, On April 15th, *** *** purchased a *** *** *** from Car Line AutoThis vehicle was sold *** *** "AS-IS" with no warranties or guaranteesShe was given the opportunity to inspect the vehicle*** *** called Car Line and
explained that the vehicle was having problems and we offered multiple remedies, which she declined to takeCar Line Auto clearly explained to *** *** that all down payments are non-refundablePlease see attached a copy of all paperwork signed by *** *** and Car Line Auto. Regards, Car Line Auto

TO WHOM IT MAY CONCERN, *** ***L PURCHASED ONE *** *** *** *** *** *** ON NOVEMBER 26, WE OFFERED *** *** EXTENDED WARRENTY FOR PURCHASE AND IT WAS DECLINEDTHE VEHICLE WAS SOLD AS IT AND UNDER NO PRETENCE WAS THERE ANY WARRENTIES OR GUARENTEES
OFFERED*** *** FURTHER MORE EXPERIENCED PROBLEMS WITH THE VEHICLE AFTER PURCHASE AND NEGLECTED TO NOTIFY DEALER AND TOOK SAID VEHICLE TO THE FRANCHISE DEALER AND SPENT $*** IN REPAIRS AT HIS OWN DISCRETIONWHEN *** *** CAME IN TO PICK UP HIS HARD TAGS, HE NOTIFIED OUR STAFF THAT HIS ENGINE HAD STOPPED WORKING AFTER TAKING IT TO *** OF ***WE OFFERED *** *** WITH ASISTANCE IN THE MATIER AND OFFERED TO CONTACT BOTH *** *** *** AND *** OF *** TO FIND A RESOLUTIONHE DID NOT GET US THE REQUIRED PAPERWORK IN A TIMELY FASHIONWE CONTACTED HIM ON 12/16/FOR ADDITIONAL PAPERWORK AND IT TOOK HIM DAYS TO A SIMPLE RESPONSEWE ARE NOT RESPONSIBLE FOR ANY ISSUES THAT *** *** IS HAVING WITH HIS VEHICLE. REGARDS, JAMES S*** GENERAL MANAGER

To Whom It May Concern, On March 4th, *** *** purchased a *** *** *** from Car Line AutoThis vehicle was sold *** *** "AS-IS" with no warranties or guaranteesShe was given the opportunity to inspect the vehicle*** *** called Car Line and
explained that the vehicle was having problems and that she no longer was interested in the loan or purchasing the vehicleCar Line Auto clearly explained to *** *** that all down payments are non-refundableIf *** *** is still in the market for a vehicle and would like to give Car Line Auto another try, we would be willing to work with her to purchase another vehicleWe only ask that this is done in a professional and polite manner. Please find attached documents that support our findings. Please contact James our General Manager at *** (Cell) if you choose to purchase another vehicleWe should be able to apply your down payment towards your next vehicle purchase. Regards, CAR LINE

The customer spoke with Revdex.com and confirmed the actions taken by the business and stated the issue was resolved

Greetings ***, attached is pictures and information to support my case against Car LineAs you can see the Vin numbers do not matchThe paperwork they sent you and the vehicle that we physically had does not matchAlso, the finance company "United Auto Credit Corporation" explained to me that the deal was never processed through their companyUnited Auto Credit received the request but Car Line never submitted conformation as to whether or not the deal was acceptedMy question is how can the dealership void a deal that was never processed? United Auto Credit's contact number is ***I contacted Car Line to get information so that I could place insurance on the vehicle that I was driving and they refused to send me the information, forcing me to drive a vehicle with no insurance and a incorrect registrationI called my insurance to notify themThe number for my insurance is ***Car Line has changed their story multiple times to support their best interestCar Line called me and stated that I needed to return the vehicle because we needed to sign a new contract at a higher price because they incorrectly entered the information or the vehicle that we physically had would be considered stolen and they would start their repossession processAt that point I took off from work and drove hours from *** to *** and returned the vehicleWhen I arrived, the dealership blocked the truck in with two vehicles and ripped the thirty day tags off of the ToyotaWhen I got inside Joey (employee) was saying how I could take the the runner that they had put in paperworkhomeI told joey that that was only a $*** vehicle but he had financed me at the $*** vehicleHe proceed to tell me I was wrongI again asked for copy of my contract and they refusedAt that point I explained I was done and just wanted my down payment back as they had said they would give it back because this was not my fault.Joey then called the general manager on *** for all of us to hear what was going on and told him exactly what I has said about being stressed and not wanting to do business with themI then heard the manager say "I will make sure she don't see one *** penny of that money"At that point I knew things were going to be ugly so I asked my friend to call the policeUpon arrival of the officer, we waited patiently outsideWhen the officer arrived Joey again called general managerWith the cop standing with us, the General Manager was screaming threw the cell phone on speaker how he was not giving us our money back because we called the policeJoey "Car Line employee" then lied to the cop saying that the truck we had was a loaner while other truck was being fixedThe truck we had physically had a broken hoodlatch and foglights were blownThe cop told him he better get that manager there right away because he was about to get the commonwealth attorney involved and that what they were doing was illegalManager shows up about min later and changed story again saying he was going to give refund after refund process and that this was not a loaner vehicleI asked again for copy of my contract he said noThe cop told him to give me a copyWhen returning with about 5 pieces of paper I told him this was not the whole contractHe told me to take him to court for itThen told me I was trespassing to get off his propertyThe officer told me he would gladly come to court if he did not return our deposit that this was not the first time this has happened with this businessIf possible I would to arrange a meeting with you to clarify the incident, if needed

To Whom It May Concern, On March 4th, *** *** purchased a *** *** *** from Car Line AutoThis vehicle was sold *** *** "AS-IS" with no warranties or guaranteesShe was given the opportunity to inspect the vehicle*** *** called Car Line and explained that the vehicle was having problems and that she no longer was interested in the loan or purchasing the vehicleCar Line Auto clearly explained to *** *** that all down payments are non-refundableIf *** *** is still in the market for a vehicle and would like to give Car Line Auto another try, we would be willing to work with her to purchase another vehicleWe only ask that this is done in a professional and polite manner. Please find attached documents that support our findings. Please contact James our General Manager at *** (Cell) if you choose to purchase another vehicleWe should be able to apply your down payment towards your next vehicle purchase. Regards, CAR LINE

Car Line Auto took in a down payment of $*** which $*** consisted of the processing feeCar Line Auto does not provide refunds of down payment or deposits but was able to make a onetime exception for *** ***We refunded her $*** and retained $*** of which was the processing fee
Car Line explained to *** *** that this amount was not guaranteed but we would in fact attempt to get this amount refunded upon approval from upper managementThis request was declined and the one time courtesy of $*** was the only allowed refundAttached you can find a copy of our post disclosure made available to all customers. Regards, Car Line Auto

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
IM NOT SATISFIED WITH THIS RESOLUTION CAUSE THEY ARE NOT TRYING TO FIX THE PROBLEM.. AGAIN I HAVE Van  THAT I CANT GET TAGS FOR TO DRIVE LEGALLY BECAUSE THE THE VAN FAILED INSPECTION THESE PEOPLE ARE LYING ABOUT TRYING TO FIX THE CAR I HAVE BEEN CALLING and calling for weeks trying  to get them to assistant me with the van they have been giving me the run around about this matter from day 1 of the purchase of the van. I called the finance company they did a 3 way call with me the dealer n them on the line the dealer stated they would get the car towed to them an fix it so I can pass inspection that has yet yo happen and the tags expire next week on top of im looking at the response they sent back to Revdex.com n they saying I owe [redacted] something dollars on the van when the van was sold to me for $[redacted] this whole deal has been a fraud from the jump they fast talk me out my money they lied to my face more then once they lied on the contract saying I gave them $ [redacted] down payment when I only gave them [redacted] at the end of the day they sold be shut down for all the bad business they doing with people they are ripping people off out of there money on top of everything else now the van isn't derivable the alarm keeps going off n the power in the inside of the van is out so now im stuck paying for a van that dont drive and cant pass inspection and im out my money and the dealer keep saying they gone fix the car and its been 2 weeks car is still not fixed.. I HAVE 11 DAYS BEFORE THE TAGS EXPIRE AND THEY HAVE YET TO FIX THE VAN AFTER THEY AGREED TO FIX IT I JUST WANT OUT OF THIS BOGUS DEAL I WANT MY MONEY BACK AND A CHANCE TO BUY A WORKING VEHICLE.. NOT BE RIPPED OFF FOR MY MONEY FOR A VAN THAT HAS MORE PROBLEMS THAT NEED TO B REPAIRED THEN THE VAN COST  ... I HAVE BEEN TREATED VERY POORLY IN THIS MATTER AS A PERSON WALKING IN A DEALER SHIP TRYING TO PURCHASE A VAN... CAR LINE ARE SCAMMING PEOPLE AND THEY DONT CARE FOR THE CUSTOMER THATS  SPENDING THERE MONEY AGAIN THIS WHOLE DEAL HAS BEEN A LIE A SCAM AND I JUST WANT OUT THE DEAL AND TO RETURN THE VAN N GET MY MONEY BACK .. I AM TIRED OF THE RUN  AROUND ITS GOING ON 3 WEEKS NOW OF GAMES AN ROUND WITH THESE PEOPLE. I SPOKE TO JAMES ON FRI 5/12/2017 AND HE TOLD ME THEY WOULD COME GET THE VAN THEY NEVER CAME SO I CALLED BACK ON MON 5/15/2017 SPOKE TO JAMES AGAIN AND HE STATED HE WOULD;D B CALLING ME BACK ABOUT PICKING UP THE VAN STILL HAVEN'T HEARD FROM HIM . I SPOKE TO THE INVESTIGATOR OF THE COMPANY GOING TO FIX THE CAR IT HASN'T HAPPEN YET THE INVESTIGATOR OLD THEM, IT WAS AGAINST LAW TO SALE ME A CAR THAT CANT PASS INSPECTION IF IM FINANCE IT. I JUS WANT OUT THE DEAL AN D MY MONEY BACK.

To Whom It May Concern, On April 19th, 2017 [redacted] purchased a [redacted] from Car Line Auto. This vehicle was sold [redacted] "AS-IS" with no warranties or guarantees. She was given the opportunity to inspect the vehicle. [redacted] called Car Line and...

explained that the vehicle was having problems and we offered multiple remedies, which she declined to take. Car Line Auto clearly explained to [redacted] that all down payments are non-refundable. Please see attached a copy of all paperwork signed by [redacted] and Car Line Auto. Car Line Auto

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
That was not a deposit, it was a down payment because they told me that I had the car and was suppose to pick it up the following day. I signed a contact with [redacted]  financial saying that I was approved. Once I came to get the car, it was not there. They took my money and I never received a vehical. I'm in titled to all of my down payment back. There is a different between down payment and deposit. 
And there sign did not say what they are saying. They are lying and this complaint was not resolved