Car Web

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.unfortunately I didn't read this email before it was closed.I am not satisfied about the outcome But what can I do?Move on that's what I will do In my heart I know that I was screwed over by this company.I will never ever do business again with them I will make sure to tell everyone I know about the lousy service and product I received.The answer to my complaint didn't address any of the issues I had.Thanks faulty paperwork times, refusal to fix issues until paper work was addressed several employees were fired after I bought the car faulty vehicle (torn break sensor, faulty turn signal wiring which wasn't fixed, missing lift pads, cab filter was filthy, dark dirty used oil in motor, leaking transmission which cost nearly $4,dollars but since they gave me an extended warranty over the faulty paper work it only cost me $to fix Being yelled at by a manager and being told "its my fault" inaccurate description of events in this complaintyeah I'm done Regards, [redacted] ***

Revdex.com spoke with [redacted] *** from the businessThe phone numbers the customer gave to the business are not working phone numbers for this customerWhen the business attempted to contact the customer one number stated it was a wrong number they were also told a pass code was numbered in dialing an additional numberThe business did send the customer an email requesting a copy of the repair order to determine what repairs were done and whyThe business has been unsuccessful in their attempts to reach the customer

Revdex.com spoke with the businessThe title was sent out on July 10, and no returned mail has been received as of today based off of conversations had with DMV

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Car Web regarding complaint ID [redacted] Regards, [redacted]

On February 18, 2015, I purchased a [redacted] from Car Web On the very same evening the car started displaying Tire Maintenance Alerts! It was all down hill after that As I drove the car that very evening of February 18, within an 1/of the drive the car started making this loud high pitched squeeking noise that lasted for about to minutes I could not take the car back at the very moment because (1) the dealership had already closed, as a matter of fact, I was the last deal for that night (2) I was on my way out of town some milesBut when I called the next day I ended up talking to the finance person who really wants to be way more than he is, and, who became irate because I am trying to get remedy to the alerts He then forwarded me to the owner, who had absolutely no idea about anything but the fact that he is fraudulent getting customers money with those faulty cars After, listening to the irate finance guy for another few minutes I hung up because I did not call for all that attitude and smartness but only for a remedy for why this alert is showing and I had just purchased the car the day before which, they never remediedNext issue, inside car cabin was getting so hot it felt like I had the heat on desert temp of plus degrees but actually was not on at all Questioned the dealership about that "oh the heater works really well" But, the heat is not on! And, it is degrees or less outside No response to that Took the car to get a courtesy allpoints check, found that the in cabin air filter was clogged and the air filter had not been serviced for over 60k miles plus But yet, you give me all this paperwork that shows all servicing has been doneThen, I went to the car wash to wash the car, I went into the [redacted] and after the car wash was over on a dry sunny day, I could not drive out the depot because the car was consumed by foggy steam on every glass window, windsheild, sunroof glass in the carI actually could not see how to drive out the car with a secure feeling that I would not hit somebody on the other side But, I drove out and parked When I parked the car and looked around I could not see anything so I took pictures and then, I got and to my surprise the car was steaming from underneath the hood so bad and so hot that it had the hood of the car white from steaming and I video recorded the actual steam vapors coming from the motor Little did I know this was the beginning of a bigger than me problem I told the dealership service manager about the problem and even showed him some of the pictures but he said to me that I probably did not have the windows closed tight enoughWhen I mentioned all these things to the owner, he was talking so demeaningly I toward me telling me that he and his employees had been having conversations about me and that I was ungrateful and hard to satisfyI told him that I would report him to the Revdex.com, Attorney General's Office,Consumer Affairs and the on my side, he got so mad that the owner, he told me that he was a foreigner in this country, and that he has paid plenty, plenty much taxes and that all those that I have mentioned works for him And, that he did not give a [redacted] (verbatim) what I did And, he then hung up on me However, later he called me back and said he was a man that honored his name and car dealership and said talk with his service manager and he would take care of meSo, I wanted to work with him although, I was very nervous and reluctant about itI did take the car in only for them to remove the new tires that were on the car and replace them with weather worn tires from a car that was outside So, here it is less than months on April 15, and the motor is goneThe car can't be driven at allI called the owner about it and have not heard not one word from him What I have found out is that the steaming effect I got when I went through the carwash was the motor was extremely hot then because the coolant was leaking out and was doing the job of cooling the components as it should have, as well as, was from a cracked radiator which the crack had reopened from the bandaid fixup and; the coolants were leaking out and not cooling the engine as they should have beenI never got no type of engine alerts of any type at any timeThen on my way to bible study, the car started jerking, and smuttering, only to breakdown with clouds of grayish smoke bigger than the car itself I pulled over on the main highway, jumped out of the car because the car appeared to be on fire I called my tow service and had the car towed in from servicing diagnostic, to find out that the car motor is gone It has cracked head gasket, cracked radiator, upper and lower hose damage, and cylinders gone I suggest that you do not purchase a car from these people I am not the only person that is dealing with inoperable cars that they have to pay for out of their pockets I have read at least about others who have experienced the very bad breakdownI don't know what their remedies have been but, trust me when I say this, the cars look really good on the outside but take your money, loan or what have you and go to another dealer who practices are to provide you a good productI don't mind paying for what I get but, don't overprice and take my money and then provide me with a junk car, too That's not what he would want and neither do I So I am curious to see what this so called "honorable" man is going to do to remedy this issue since he stated that he honors his cars and dealership because that is his name, and; that he stand behind his cars For every thing I have mentioned here, I have pictures, paperworks, videos and even several eyes witness who can back me up on my statements

The Revdex.com spoke with the businessThey have verify with the customer that the arm rest has been received

This Matter was brought the attention of the owner Up on reading the purchase documents the decision is made to order the railing and mount it for the customer On the issue of the tires; please understand that the inspections are not performed in house The inspections are provided by a third party certified by the state of Virginia at their location Car Web bear's no responsibility for third party inspection process certified by the state However, we will certainly bring this issue to their attention We ask that the customer call the owner [redacted] *** at [redacted] for resolution of his complaints Sincerely [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In fact, I received an email from CAR WEB last week asking me to contact them and send them the details of the repairs to the *** I was travelling last week and unable to send the requested documents I will send them this week Thank you for your help -- the story continues Regards, [redacted]

Just bought a *** *** from this place and could not be any happier! Wonderful experience! Im actually looking forward to buying my next car there! Very easy going no sales pressure experienceLoved it!

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I rev
[Provide details of why you are not satisfied with this resolution.] After the Revdex.com sent email to Carweb I received a call from *** @ carweb saying the part was in and ready for installationMy wife drove 1hr&20min to Carweb - the part they ordered was not the right partMy wife spoke with *** about the expenses we have incurred to make the vehicle safe for our family*** explained she would have to give the owner the invoices to see about reimbursementShe then said to my wife " we just fired the old *** *** because he wasn't doing safety inspections prior to car being sold and the problems where continuing to come back - my car must have been of them"She then sent my wife home in a loner car until the next day when they could get my vehicle fixedWhen my wife went back up the next day she seen that all that Carweb did was take the part off a different vehicle they had on there lotShe also again asked *** about reimbursement to which *** said " the *** at the auction he will need to determine that"I then called *** and asked for her to email my a copy of the inspection rescript from the place they had inspect my car prior to purchaseI still haven't gotten itThe following day I spoke with *** who explained that he thought my attached invoices were not authenticI explained to him why some of the account had different name - ( I have fleet mechanics that have accounts set up in there name and get a lower price that average to buy parts ) I also said to him that everyone of those bills where either paid with a CC with my name on it or have been invoiced to my businessI also explained to *** *** that the vehicle in question was at his dealership for the past two days - he could gladly inspect the vehicle to assure the parts I claim to have fixed where indeed fixedThe last conversation I had with *** *** was that I would call him when I got back to my office and I could show him exactly were on the bills it says that part matched my car. I have called him times Friday 9/5/when I got back and left messages and he still has yet to return my calls or confirm that he will reimburse me for the money I spent making the vehicle safe for my familyPlease continue to assist in this matter or advise me what I can do from this point on
Regards,
*** ***

Car Web is a excellent place to buy a car I would recommend it to anyone who is looking for a reliable vehicle They return your calls in a timely fashion, if you have any problems with your vehicle just call them and they would handle it with no problem The guys here are very attentive, caring, pleasant personalities, fun, and a joy to do business withLike I said I would recommend this place to anyone

August 27,
Revdex.com ID# ***
Our service department would have been fully capable of providing any rental and towing support at our expenseThe *** *** invoice shows that vehicle came in for service Sunday 7/20/at 3:PM. Those hours are during our business hours. In lieu of the above facts we regret that we are unable to provide any reimbursement towards the towing and car rental expenses
Car Web limited warranty states that we must be notified of all repairsWe are willing to settle on a fair amount to reimburse our customer. According to All Data the repairs should have cost $604.76. There was an additional charge of $for a coolant drain and fill We are willing to cover that cost as well
Furthermore, ** *** provided the dealer with an *** *** address where his paper work was sent on July 10, to obtain his tag and title
The customer should get in touch with ** *** *** at *** for resolution of his complaint
Sincerely
*** ***

Dear ***
We have resolved this matter with the customer. *** *** *** A check in the amount of $350.00 will be mailed to the customer tomorrow
Sincerely
*** ***
*** ***
*** ***

*** *** purchased a vehicle from Car Web this past November He deposited $11,cash toward the purchase of this vehicle, financing the remainder in the amount of $13, *** *** received financing from one of our lending institutions; however, his contract could not be
finalized until he completed several simple stepsWe allowed *** *** to take possession of the vehicle with the understanding that he would complete these steps. One of the things he needed to do was get the car inspected in ***, his state of residenceThe car had already passed *** inspection before he purchased itHe had it inspected in *** and it failed due to several minor issuesWe honored our part of the day warranty and fixed the issues that prevented him from passing the *** inspectionIn fact, *** *** brought a mechanic of his choice to our service department to check the car after we repaired it After looking at the vehicle, his mechanic confirmed that the vehicle was ready to pass *** inspection.Meanwhile, more than days had passed since *** *** purchased his vehicleDuring that time the lending institution had repeatedly tried to contact him to complete a mandatory phone interview as one of the final steps in completing his finance applicationThis phone interview is customary for all approvals with this particular lender Unfortunately, because *** *** never returned the phone calls from the bank, which made multiple attempts, the bank rescinded their offer to finance the deal The only other option at this point to purchase the car was for *** *** to re-apply for financing We offered several times to help him do thisHe refused the offer with no explanation as to why he did not want to re-apply.The following factors went into the amount of the fee charged for the use of our vehicle:• *** *** had the vehicle for days and put over miles on the vehicle before returning it to Car Web; • The processing fee of $is non-refundable;• For the remaining $of the fee charged, effectively *** *** paid $14/day to lease the car, which is significantly less than the cost of leasing a luxury vehicle such as the one he was driving; • Additionally, the value of the car depreciated due to the time lapsed and the mileage driven

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Car Web regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In fact, I received an email from CAR WEB last week asking me to contact them and send them the details of the repairs to the [redacted].  I was travelling last week and unable to send the requested documents.  I will send them this week.  Thank you for your help -- the story continues.
Regards,
[redacted]

The Revdex.com spoke with the business. They have verify with the customer that the arm rest has been received.

Revdex.com spoke with the business. The title was sent out on July 10, 2014 and no returned mail has been received as of today based off of conversations had with DMV.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Revdex.com spoke with the customer this check was been received and cleared. The customer is satisfied with the outcome.

At Car Web we pride ourselves in providing excellent service to all customers.  Our appeal in the greater marketplace is the competitive pricing we offer for previously owned, high value cars. Because of our unique product offering and quality service, customers come to Car Web from as far away...

as[redacted],[redacted], and[redacted].[redacted] contacted us regarding three issues with his car.  When he brought it in, two items were taken care of, but this did not fix the problem. The third item we looked at was to replace the fluid inside the rear differential. Since we had offered our customer, free of charge, a 3/3000 miles service contract, we advised him to take the car to an authorized [redacted] dealer. As is customary for many franchise dealers, we received a call from the service writer, discussing the problem with the rear differential, and also, in our opinion, a number of unnecessary items they were trying to sell the customer. We emphasized to the dealer that the customer is only there for problems with the rear axle, and that we do not wish to discuss any other matter.Within a few days, we attempted to reach [redacted]. Twice we called and left messages, with no response from him. [redacted] had a service contract that would have covered all his power train concerns free of charge, had he called us or the provider of the service contract. [redacted] visited our facility for repair, and we took care of his problems efficiently. It is not clear to us why he has requested a settlement in the amount of $500.00. We do not believe this is a valid request and that we owe him any money.  Again, we apologize for any inconvenience we may have caused [redacted].