Car Web

This Matter was brought  the attention of the owner.  Up on reading the purchase documents the decision is made to order the railing and mount it for the
customer.
On the issue of the tires; please understand that the inspections are not performed in house.  The...

inspections are provided by a third party certified
by the state of Virginia at their location.  Car Web bear's no responsibility for third party inspection process certified by the state.  However, we will certainly
bring this issue to their attention.
We ask that the customer call the owner [redacted] at [redacted] for resolution of his complaints.
Sincerely
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Car Web regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com spoke with [redacted] from the business. The phone numbers the customer gave to the business are not working phone numbers for this customer. When the business attempted to contact the customer one number stated it was a wrong number they were also told a pass code was numbered in dialing...

an additional number. The business did send the customer an email requesting a copy of the repair order to determine what repairs were done and why. The business has been unsuccessful in their attempts to reach the customer.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.unfortunately I didn't read this email before it was closed.I am not satisfied about the outcome.  But what can I do?Move on that's what I will do.  In my heart I know that I was screwed over by this company.I will never ever do business again with them.  I will make sure to tell everyone I know about the lousy service and product I received.The answer to my complaint didn't address any of the issues I had.Thanks.1.  faulty paperwork 5 times, refusal to fix issues until paper work was addressed.  several employees were fired after I bought the car.2.  faulty vehicle (torn break sensor, faulty turn signal wiring which wasn't fixed, missing lift pads, cab filter was filthy, dark dirty used oil in motor, leaking transmission which cost nearly $4,000 dollars but since they gave me an extended warranty over the faulty paper work it only cost me $500 to fix3.  Being yelled at by a manager and being told "its my fault".4.  inaccurate description of events in this complaintyeah I'm done. 
Regards,
[redacted]

On February 18, 2015, I purchased a 2008 [redacted] from Car Web. On the very same evening the car started displaying Tire Maintenance Alerts! It was all down hill after that. As I drove the car that very evening of February 18, within an 1 1/2 of the drive the car started making this loud high pitched squeeking noise that lasted for about 20 to 30 minutes. I could not take the car back at the very moment because (1) the dealership had already closed, as a matter of fact, I was the last deal for that night (2) I was on my way out of town some 600 miles. But when I called the next day I ended up talking to the finance person who really wants to be way more than he is, and, who became irate because I am trying to get remedy to the alerts. He then forwarded me to the owner, who had absolutely no idea about anything but the fact that he is fraudulent getting customers money with those faulty cars. After, listening to the irate finance guy for another few minutes I hung up because I did not call for all that attitude and smartness but only for a remedy for why this alert is showing and I had just purchased the car the day before which, they never remedied. Next issue, inside car cabin was getting so hot it felt like I had the heat on desert temp of 90 plus degrees but actually was not on at all. Questioned the dealership about that "oh the heater works really well". But, the heat is not on! And, it is 50 degrees or less outside. No response to that. Took the car to get a courtesy allpoints check, found that the in cabin air filter was clogged and the air filter had not been serviced for over 60k miles plus. But yet, you give me all this paperwork that shows all servicing has been done. Then, I went to the car wash to wash the car, I went into the [redacted] and after the car wash was over on a dry sunny day, I could not drive out the depot because the car was consumed by foggy steam on every glass window, windsheild, sunroof glass in the car. I actually could not see how to drive out the car with a secure feeling that I would not hit somebody on the other side. But, I drove out and parked. When I parked the car and looked around I could not see anything so I took pictures and then, I got and to my surprise the car was steaming from underneath the hood so bad and so hot that it had the hood of the car white from steaming and I video recorded the actual steam vapors coming from the motor. Little did I know this was the beginning of a bigger than me problem. I told the dealership service manager about the problem and even showed him some of the pictures but he said to me that I probably did not have the windows closed tight enough. When I mentioned all these things to the owner, he was talking so demeaningly I toward me telling me that he and his employees had been having conversations about me and that I was ungrateful and hard to satisfy. I told him that I would report him to the Revdex.com, Attorney General's Office,Consumer Affairs and the 7 on my side, he got so mad that the owner, he told me that he was a foreigner in this country, and that he has paid plenty, plenty much taxes and that all those that I have mentioned works for him. And, that he did not give a [redacted] (verbatim) what I did. And, he then hung up on me. However, later he called me back and said he was a man that honored his name and car dealership and said talk with his service manager and he would take care of me. So, I wanted to work with him although, I was very nervous and reluctant about it. I did take the car in only for them to remove the 4 new tires that were on the car and replace them with weather worn tires from a car that was outside. So, here it is less than 2 months on April 15, 2015 and the motor is gone. The car can't be driven at all. I called the owner about it and have not heard not one word from him. What I have found out is that the steaming effect I got when I went through the carwash was the motor was extremely hot then because the coolant was leaking out and was doing the job of cooling the components as it should have, as well as, was from a cracked radiator which the crack had reopened from the bandaid fixup and; the coolants were leaking out and not cooling the engine as they should have been. I never got no type of engine alerts of any type at any time. Then on my way to bible study, the car started jerking, and smuttering, only to breakdown with clouds of grayish smoke bigger than the car itself. I pulled over on the main highway, jumped out of the car because the car appeared to be on fire. I called my tow service and had the car towed in from servicing diagnostic, to find out that the car motor is gone. It has cracked head gasket, cracked radiator, upper and lower hose damage, and cylinders gone. I suggest that you do not purchase a car from these people. I am not the only person that is dealing with inoperable cars that they have to pay for out of their pockets. I have read at least about 9 others who have experienced the very bad breakdown. I don't know what their remedies have been but, trust me when I say this, the cars look really good on the outside but take your money, loan or what have you and go to another dealer who practices are to provide you a good product. I don't mind paying for what I get but, don't overprice and take my money and then provide me with a junk car, too. That's not what he would want and neither do I. So I am curious to see what this so called "honorable" man is going to do to remedy this issue since he stated that he honors his cars and dealership because that is his name, and; that he stand behind his cars. For every thing I have mentioned here, I have pictures, paperworks, videos and even several eyes witness who can back me up on my statements.

Review: We purchased a used [redacted] from Car Web. It arrived on May 9th with 138, 351 miles. We took it to get a Texas State Inspection the next day and it failed. They suggested we put miles on the car so some diagnotics could be run for a second state inpection. We put 213 miles on it and took it back for inspection. It failed again. An ASE certified technition looked at the car and found the vehicle had and EVAP leak, the suspension system failed, the clutch fan failed and the oil pressure sensor failed.

The general manager, Frashad [redacted] said we could return the car only if it was "returned in the same condition in which it was sent." and was non responsive when we made him aware of all the defects. They were unwilling to accept the car back to make repairs to the vehicle.Desired Settlement: 1. Refund of the Amount Tendered to my lender: $13, 402

2. Amount Tender to me in the form of a Down Payment: $1,400

3. Amount Tendered by me for the extended warranty: $3,000

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Car Web regarding complaint ID [redacted].

Regards,

Review: I agreed to purchase a [redacted] from Carweb on November 11th 2014. The agreement was that I would pay $11,000.00 down towards the purchase of the vehicle and that Carweb would secure financing for me to pay the remaining balance. Carweb secured financing and I agreed to the terms of the financing. When I took the car to an authorized [redacted] inspection station, the [redacted] to my surprised failed the inspection for 2 minor issues and 1 potentially large issue. I contacted the dealership and they told me to bring it in immediately so their service department could do their own inspection. I returned it to the dealership on December 6th, 2014, so that they could take a look as to why the vehicle failed inspection. I got a call from the owner of the dealership on December 8th, 2014 saying that they corrected to 2 minor issues and there was nothing else wrong with the vehicle. On December 12th, 2014, I took my personal mechanic with me to the dealership to inspect the [redacted]. My personal mechanic confirmed also that everything appeared to be okay with the vehicle. So I was ready to complete the purchase and take back the vehicle to the inspection station so I could get my passing sticker. The dealership called back the financing company to complete the purchase. The financing Company indicated that it was too late to move forward with the original financing deal, and they were not financing the loan. The finance company gave the dealership the option to re-submit the finance application at an additional cost. The dealership decline this option, saying it would rather try to secure the loan through another financing company. The dealership indicated that it was my fault that the financing for the vehicle was not secured. I responding by saying since you have no financing in place for the purchase of this vehicle, I need my $11,000.00 back. As my agreement to purchase this vehicle was contingent of securing financing. The dealership told me initially that they don't have to give me back my $11,000.00. The owner indicated that he has invested a lot of time trying to secure this deal and I have to pay him for all the time he put into it. The dealership charges a $439.00 processing fee when they sell a vehicle. I told the owner you can keep that but I need the rest of my money back. The owner indicated the only way I was getting my money back, was if I pay him half of the profit he lost from not being able to sell the vehicle. I asked him why would you expect me to pay half of the profit you "lost", when you are going to eventually sell that vehicle and get your profit. I asked as firmly as I could for my money back. He refused. I came back to the dealership the next morning to again try to get my money back. The dealership Office manager sat me down in an office to "negotiate" how much of my money the dealership was "willing" to give back to me. The dealership office manager said that the only was able to get back my money, was if paid them up to $1,200.00. I asked for any documentation that I signed and agreed to that could possibly justify this. She said they do not have to produce anything. She also literally stated that the dealership has "deeper pockets" than I do alluding to how costly it would be to fight them for my money. (It should be noted that the definition of EXTORTION is the criminal act of obtaining money through coercion) Eventually, they offered to give me back $10,000.00 of my money if I signed a document not to hold them liable for anything done in this process and that I would assume responsibility for the failure of the financing not going through. I just don't wan't institutions like Carweb to take advantage of individuals because they have more money and resources.Desired Settlement: I just wanted the truth of my experience to shed light on their practices.

Business

Response:

[redacted] purchased a vehicle from Car Web this past November 2014. He deposited $11,000 cash toward the purchase of this vehicle, financing the remainder in the amount of $13,400. [redacted] received financing from one of our lending institutions; however, his contract could not be finalized until he completed several simple steps. We allowed [redacted] to take possession of the vehicle with the understanding that he would complete these steps. One of the things he needed to do was get the car inspected in [redacted], his state of residence. The car had already passed [redacted] inspection before he purchased it. He had it inspected in [redacted] and it failed due to several minor issues. We honored our part of the 30 day warranty and fixed the issues that prevented him from passing the [redacted] inspection. In fact, [redacted] brought a mechanic of his choice to our service department to check the car after we repaired it. After looking at the vehicle, his mechanic confirmed that the vehicle was ready to pass [redacted] inspection.Meanwhile, more than 30 days had passed since [redacted] purchased his vehicle. During that time the lending institution had repeatedly tried to contact him to complete a mandatory phone interview as one of the final steps in completing his finance application. This phone interview is customary for all approvals with this particular lender. Unfortunately, because [redacted] never returned the phone calls from the bank, which made multiple attempts, the bank rescinded their offer to finance the deal. The only other option at this point to purchase the car was for [redacted] to re-apply for financing. We offered several times to help him do this. He refused the offer with no explanation as to why he did not want to re-apply.The following factors went into the amount of the fee charged for the use of our vehicle:• [redacted] had the vehicle for 38 days and put over 700 miles on the vehicle before returning it to Car Web; • The processing fee of $439 is non-refundable;• For the remaining $561 of the fee charged, effectively [redacted] paid $14/day to lease the car, which is significantly less than the cost of leasing a luxury vehicle such as the one he was driving; • Additionally, the value of the car depreciated due to the time lapsed and the mileage driven.

I made a terrible mistake of trusting these people and over-payed for a used car that is basically a wreck that LIVES in service garages . I went to them for assistance and got ZERO ! (other than telling me I bought a used car)Horrible experience ! Really . It is a web alright ! Don't get caught in it !

Review: 1. it took Carweb 5 times to correct the bank loan contract, 3rd time was [redacted] the wrong paper work.

2. 1st day driving the car home, it had electrical problems. contacted [redacted] the next day;

3. contacted carweb about the issues, they refused to look at the car until I complained about the contract issues.

4. took car back to carweb. found faulty turn signals, torn wires in brake sensor, and service B on car was never done before sale.

5. 2 trips (1.5 hours each way) to the dealership to correct issues. which turns out the lights were never fixed as I was told they were.

6. On 3rd trip I was told by the owner to take the car to an authorized [redacted] dealer and have the car looked because they didn't know what was wrong with the car and that the warranty would cover it and for my troubles that he personally would pay the $100 deductible.

7. took car to Brown Automotive, had many issues with warranty company, called the owner of Carweb and he yelled at me over the speaker phone in front of [redacted] sales person.

8. Call the owner again about the car, he again yelled at me and told me it was my fault.

9. authorized dealer would not do the warranty work, so I had to pay the $420 diagnostics fee. and then pay to have the car towed to another shop.Desired Settlement: I would like Carweb to apologize for what they did wrong to me. they sold me a car that they didn't inspect. if they had inspected it they would have noticed: torn brake sensor, gears slipping, loose motor mount, lift pads missing, transmission leak and transfer case troubles, turn signal not working, service b maintenance not performed. the failure to properly secure bank agreement contracts which we signed should also be compensated for.

I also believe the 6 hours of driving I should be compensated for, plus the wear and tear on another vehicle that had to be driven during this time.

Business

Response:

At Car Web we pride ourselves in providing excellent service to all customers. Our appeal in the greater marketplace is the competitive pricing we offer for previously owned, high value cars. Because of our unique product offering and quality service, customers come to Car Web from as far away as[redacted], and[redacted] contacted us regarding three issues with his car. When he brought it in, two items were taken care of, but this did not fix the problem. The third item we looked at was to replace the fluid inside the rear differential. Since we had offered our customer, free of charge, a 3/3000 miles service contract, we advised him to take the car to an authorized [redacted] dealer. As is customary for many franchise dealers, we received a call from the service writer, discussing the problem with the rear differential, and also, in our opinion, a number of unnecessary items they were trying to sell the customer. We emphasized to the dealer that the customer is only there for problems with the rear axle, and that we do not wish to discuss any other matter.Within a few days, we attempted to reach [redacted]. Twice we called and left messages, with no response from him. [redacted] had a service contract that would have covered all his power train concerns free of charge, had he called us or the provider of the service contract. [redacted] visited our facility for repair, and we took care of his problems efficiently. It is not clear to us why he has requested a settlement in the amount of $500.00. We do not believe this is a valid request and that we owe him any money. Again, we apologize for any inconvenience we may have caused [redacted].

Review: I purchased a vehicle from Car web on May 17th 2014 for $7600.00. It has been 3 months almost and I still have not received my title for the vehicle. Every time I call them I get the run around that the DMV has it and it will be here next week. They have been saying that for well over a month and still I have not received my title and I am getting pissed and sick of this and there run around lies. They have not called me to ask me if it has come or anything and every time I call them I am transferred to someone other than the time before when I called. I am very frustrated and thought you all would be the best way to let them know I mean business. My next move is the police. Thank you.Desired Settlement: Replace the title or find the original ASAP.

Business

Response:

Revdex.com spoke with the business. The title was sent out on July 10, 2014 and no returned mail has been received as of today based off of conversations had with DMV.

Review: We purchased a [redacted] from the dealer. The vehicle was under limited warranty for the power train. During the warranty period, the water pump failed, causing damage to the serpentine belt. The repair cost over $1000. Worse, the issue occurred during a road trip in New Jersey. We spent an additional $135 on taxi rides and $300 on a rental car while the vehicle was under repair. The dealer also.failed to send our tags to the right address. The dealer does not respond to phone calls or email.

Business

Response:

Revdex.com spoke with [redacted] from the business. The phone numbers the customer gave to the business are not working phone numbers for this customer. When the business attempted to contact the customer one number stated it was a wrong number they were also told a pass code was numbered in dialing an additional number. The business did send the customer an email requesting a copy of the repair order to determine what repairs were done and why. The business has been unsuccessful in their attempts to reach the customer.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In fact, I received an email from CAR WEB last week asking me to contact them and send them the details of the repairs to the [redacted]. I was travelling last week and unable to send the requested documents. I will send them this week. Thank you for your help -- the story continues.

Regards,

Business

Response:

August 27, 2014

Revdex.com ID# [redacted]

Our service department would have been fully capable of providing any rental and towing support at our expense. The [redacted] invoice shows that vehicle came in for service Sunday 7/20/2014 at 3:11 PM. Those hours are during our normal business hours. In lieu of the above facts we regret that we are unable to provide any reimbursement towards the towing and car rental expenses.

Car Web limited warranty states that we must be notified of all repairs. We are willing to settle on a fair amount to reimburse our customer. According to All Data the repairs should have cost $604.76. There was an additional charge of $99.76 for a coolant drain and fill. We are willing to cover that cost as well.

Furthermore, [redacted] provided the dealer with an [redacted] address where his paper work was sent on July 10, 2014 to obtain his tag and title.

The customer should get in touch with [redacted] at [redacted] for resolution of his complaint.

Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: My wife & I purchased a [redacted] from Car Web on 4/21/14. When test driving the vehicle we noticed the driver's side arm rest was missing. The sales person ([redacted]) explained they had already ordered this arm rest from a local upholstery shop and would have it sent to us in the mail. We signed an agreement they printed out with all the other paperwork, an (WE OWE) form. After a few weeks went by, my wife called to check on it and [redacted] responded that he was still handling it. A few more weeks go by and we had knocking noises coming from engine, so we called since warranty was for 30 days, and drove up there (totally different issue that we felt we were not treated fairly on & lied to, but decided we would just let it go). Before leaving my wife & I confronted them about the arm rest once again. This time [redacted] states he thinks they lost it, they sent a guy to pick it up from the upholstery shop & think he left it in a car that went to auction. The [redacted]) told [redacted] in front of everyone to go ahead & order another one, so [redacted] says I'm gonna do that right now. So we wait a few more weeks, call again & [redacted] tells my wife that he was told, [redacted] was handling it. At this point I feel like I'm getting the run around. By this point my wife has cut her arm open on the bolt that is sticking out of the seat where the arm rest should be, twice! We called back several more times between my wife & I , getting multiple excuses without any calls from [redacted] & anyone else we needed to talk to ([redacted]). We finally talk to the Finance Mgr. ( [redacted]), who signed the contract & he states [redacted] is no longer working there & [redacted] is busy (as usual whenever we've called). [redacted] says they are gonna try to look for the arm rest once again! Really???!! By this time my wife is past fed up so she call & tells [redacted]'s messengers we are writing to the Revdex.com. [redacted] calls back after an hour & states he wants us to send him pictures of the interior seats via his email so he could go ahead and order it himself. My wife sends the pics June 16th & then has me call back July 16th (exactly 4 weeks, plenty of time to order & receive!) I speak with [redacted] and he acts confused & states, " I thought [redacted] was handling that for you, I got your pics & know the arm rest is easy to get online." I'm so angry now, I hand the phone to my wife. He proceeds to tell my wife the same statement & she told [redacted] she understood he was supposed to be taking care of it. He says, "No, [redacted] was & now he is in the hospital with food poisoning or something, so I can't ask him about it. "Give me a few days till I can speak with him." So here we are again, my wife told [redacted] we gave them plenty of time so we were going to have to contact the Revdex.com. I am so frustrated & angry about this situation. I feel like this company has just tried to brush us off & told lies in hopes that we would forget about this arm rest. How hard is it to order another one to replace the one you supposedly lost in the first place?Desired Settlement: All that I want is for them to send me a "new" arm rest ,as stated verbally by sale person ([redacted]) at the time of purchase & promised as an WE OWE in contract by ([redacted]). I would like to point out that my wife noticed on this contract that at the bottom it states the from is valid for 30days & appointment must me made. We verbally agreed to have it sent by mail to install ourselves. Besides, how can an I OWE YOU expire in the first place? We have been calling before this time frame & continuously 3 months after, with no mention of an expiration between either party. It is important for me to have this arm rest because its part of the seat ergonomics as well as for the safety of myself & other passengers. If I knew this was going to be so difficult I would have never dealt with this company & because of their actions, I never will again. As a retired soldier I have enough on my mind to deal with, please help me resolve this issue.

Thanks, [redacted]

Business

Response:

The Revdex.com spoke with the business. They have verify with the customer that the arm rest has been received.

Car Web is a excellent place to buy a car. I would recommend it to anyone who is looking for a reliable vehicle. They return your calls in a timely fashion, if you have any problems with your vehicle just call them and they would handle it with no problem. The guys here are very attentive, caring, pleasant personalities, fun, and a joy to do business with. Like I said I would recommend this place to anyone.

On February 18, 2015, I purchased a 2008 [redacted] from Car Web. On the very same evening the car started displaying Tire Maintenance Alerts! It was all down hill after that. As I drove the car that very evening of February 18, within an 1 1/2 of the drive the car started making this loud high pitched squeeking noise that lasted for about 20 to 30 minutes. I could not take the car back at the very moment because (1) the dealership had already closed, as a matter of fact, I was the last deal for that night (2) I was on my way out of town some 600 miles. But when I called the next day I ended up talking to the finance person who really wants to be way more than he is, and, who became irate because I am trying to get remedy to the alerts. He then forwarded me to the owner, who had absolutely no idea about anything but the fact that he is fraudulent getting customers money with those faulty cars. After, listening to the irate finance guy for another few minutes I hung up because I did not call for all that attitude and smartness but only for a remedy for why this alert is showing and I had just purchased the car the day before which, they never remedied. Next issue, inside car cabin was getting so hot it felt like I had the heat on desert temp of 90 plus degrees but actually was not on at all. Questioned the dealership about that "oh the heater works really well". But, the heat is not on! And, it is 50 degrees or less outside. No response to that. Took the car to get a courtesy allpoints check, found that the in cabin air filter was clogged and the air filter had not been serviced for over 60k miles plus. But yet, you give me all this paperwork that shows all servicing has been done. Then, I went to the car wash to wash the car, I went into the [redacted] and after the car wash was over on a dry sunny day, I could not drive out the depot because the car was consumed by foggy steam on every glass window, windsheild, sunroof glass in the car. I actually could not see how to drive out the car with a secure feeling that I would not hit somebody on the other side. But, I drove out and parked. When I parked the car and looked around I could not see anything so I took pictures and then, I got and to my surprise the car was steaming from underneath the hood so bad and so hot that it had the hood of the car white from steaming and I video recorded the actual steam vapors coming from the motor. Little did I know this was the beginning of a bigger than me problem. I told the dealership service manager about the problem and even showed him some of the pictures but he said to me that I probably did not have the windows closed tight enough. When I mentioned all these things to the owner, he was talking so demeaningly I toward me telling me that he and his employees had been having conversations about me and that I was ungrateful and hard to satisfy. I told him that I would report him to the Revdex.com, Attorney General's Office,Consumer Affairs and the 7 on my side, he got so mad that the owner, he told me that he was a foreigner in this country, and that he has paid plenty, plenty much taxes and that all those that I have mentioned works for him. And, that he did not give a [redacted] (verbatim) what I did. And, he then hung up on me. However, later he called me back and said he was a man that honored his name and car dealership and said talk with his service manager and he would take care of me. So, I wanted to work with him although, I was very nervous and reluctant about it. I did take the car in only for them to remove the 4 new tires that were on the car and replace them with weather worn tires from a car that was outside. So, here it is less than 2 months on April 15, 2015 and the motor is gone. The car can't be driven at all. I called the owner about it and have not heard not one word from him. What I have found out is that the steaming effect I got when I went through the carwash was the motor was extremely hot then because the coolant was leaking out and was doing the job of cooling the components as it should have, as well as, was from a cracked radiator which the crack had reopened from the bandaid fixup and; the coolants were leaking out and not cooling the engine as they should have been. I never got no type of engine alerts of any type at any time. Then on my way to bible study, the car started jerking, and smuttering, only to breakdown with clouds of grayish smoke bigger than the car itself. I pulled over on the main highway, jumped out of the car because the car appeared to be on fire. I called my tow service and had the car towed in from servicing diagnostic, to find out that the car motor is gone. It has cracked head gasket, cracked radiator, upper and lower hose damage, and cylinders gone. I suggest that you do not purchase a car from these people. I am not the only person that is dealing with inoperable cars that they have to pay for out of their pockets. I have read at least about 9 others who have experienced the very bad breakdown. I don't know what their remedies have been but, trust me when I say this, the cars look really good on the outside but take your money, loan or what have you and go to another dealer who practices are to provide you a good product. I don't mind paying for what I get but, don't overprice and take my money and then provide me with a junk car, too. That's not what he would want and neither do I. So I am curious to see what this so called "honorable" man is going to do to remedy this issue since he stated that he honors his cars and dealership because that is his name, and; that he stand behind his cars. For every thing I have mentioned here, I have pictures, paperworks, videos and even several eyes witness who can back me up on my statements.

Review: I purchased an [redacted] that had damage to the drivers step side when I test drove it. It was discussed that if I was buying the vehicle the step side would be replaced. I also got a letter from Carweb when I made the purchase, that the step side would be replaced at no cost to me once the part arrived at the dealer. Less than 14 days after owning the vehicle the rear tire blew out while my wife and kids were driving it. I took it to a local tire shop were the man told me " the tire is dry-rotted and that it cant be fixed. He also told me that I needed front brakes immediately". I paid him 122.00 for the new tire and bought the 52.00 brakes and installed myself. I called Carweb with in 15 days of purchasing the vehicle to discuss the recent problems with the car. I was told " I will talk with the [redacted] and we will call you back". That was over two weeks ago and every time I call I get the run around, "[redacted] not in right now or he's with a customer" and a minimum of 10 calls with messages I left with out any return calls. Still to this day 46 days after my purchase I do not have the step side or a day that it will be installed. Please help because they should not promise repairs to customers to get the sale and then not follow thru. I run my own business and I am a Revdex.com member, and a company that operates that way should not be a member.Desired Settlement: Give me the part I was promised at the sale or pay for a someone else to make the repairs. To pay for the unsafe tire and brakes. When you buy a used car from a dealer for over 15,000 you shouldn't have to spend money doing basic repairs the first 2 weeks of owning it. But things like that happen when you do the vehicle inspections in-house.

Business

Response:

This Matter was brought the attention of the owner. Up on reading the purchase documents the decision is made to order the railing and mount it for the

customer.

On the issue of the tires; please understand that the inspections are not performed in house. The inspections are provided by a third party certified

by the state of Virginia at their location. Car Web bear's no responsibility for third party inspection process certified by the state. However, we will certainly

bring this issue to their attention.

We ask that the customer call the owner [redacted] at [redacted] for resolution of his complaints.

Sincerely

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I rev

[Provide details of why you are not satisfied with this resolution.] After the Revdex.com sent email to Carweb I received a call from [redacted] @ carweb saying the part was in and ready for installation. My wife drove 1hr&20min to Carweb - the part they ordered was not the right part. My wife spoke with [redacted] about the expenses we have incurred to make the vehicle safe for our family. [redacted] explained she would have to give the owner the invoices to see about reimbursement. She then said to my wife " we just fired the old [redacted] because he wasn't doing safety inspections prior to car being sold and the problems where continuing to come back - my car must have been 1 of them". She then sent my wife home in a loner car until the next day when they could get my vehicle fixed. When my wife went back up the next day she seen that all that Carweb did was take the part off a different vehicle they had on there lot. She also again asked [redacted] about reimbursement to which [redacted] said " the [redacted] at the auction he will need to determine that". I then called [redacted] and asked for her to email my a copy of the inspection rescript from the place they had inspect my car prior to purchase. I still haven't gotten it. The following day I spoke with [redacted] who explained that he thought my attached invoices were not authentic. I explained to him why some of the account had different name - ( I have fleet mechanics that have accounts set up in there name and get a lower price that average to buy parts ) I also said to him that everyone of those bills where either paid with a CC with my name on it or have been invoiced to my business. I also explained to [redacted] that the vehicle in question was at his dealership for the past two days - he could gladly inspect the vehicle to assure the parts I claim to have fixed where indeed fixed. The last conversation I had with [redacted] was that I would call him when I got back to my office and I could show him exactly were on the bills it says that part matched my car. I have called him 2 times Friday 9/5/14 when I got back and left messages and he still has yet to return my calls or confirm that he will reimburse me for the money I spent making the vehicle safe for my family. Please continue to assist in this matter or advise me what I can do from this point on.

Regards,

Business

Response:

Dear [redacted]

We have resolved this matter with the customer. [redacted] A check in the amount of $350.00 will be mailed to the customer tomorrow.

Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Revdex.com spoke with the customer this check was been received and cleared. The customer is satisfied with the outcome.

Just bought a [redacted] from this place and could not be any happier! Wonderful experience! Im actually looking forward to buying my next car there! Very easy going no sales pressure experience. Loved it!