CarAutoCovers.com

Ordered cover for my 2014 Ford Explorer on 1/10/20. One item was missing that they replaced but the cover hung like a bag on car. Their photo showed a snug fit. They asked for photos which I sent to them showing the cover was an absolute miss fit too long front and back. They said my Ford Explorer was an exceptional shape and probably I could not find a snug fit anywhere. "Exceptional Shape"? There are probably millions of these SUV's on the road. After many back and forth calls and emails they decided to honor there "Satisfaction Guaranteed or Full Refund " Now they will not send me the info I need to send the cover back. Each day I talk to the same agent who promises I will get the shipping approval by the end of the day. Nothing ever happens. DON"T EVER DEAL WITH THIS COMPANY! THEY ARE TOTALING UNRELIABLE AND THEY DO NOT STAND UP TO THEIR PROMISES

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I tried calling the number provided by the seller (800-288-***) and it is just a recording and there is no way to get in touch with this person named *** I tried all options and no one picked up the phoneThis company is not honoring there guarantee of 100% satisfaction, Hassle free returns, repair or replacementThis company is just ripping people off

I have been looking for a good place to get car covers for a while alreadyA friend referred me to CarAutoCovers.com, saying that they had bought from them previously, and were satisfied with the product and the serviceSo I bought mine there too, and have also had a good experienceShipped in good shape, arrived in timely fashion, and fits my car wellFeels like durable material, so should last me awhile

[redacted] ***I sent a rejection of the offer from Carautocovers.com based upon the fact that they contacted me directly from their warranty department and stated in an email that they were sending me the correct coverIn their response to the Revdex.com they stated that I should call and tell them that a person by the name of [redacted] authorized a full refund.I do not want a refundI want them to send me the correct car cover for my vehicle as stated in their direct email to me.It is obvious that the employees of this company do not talk to each otherWould you communicate to the company that I want them to send me the correct coverIf they send me the correct cover I will be satisfied in full.Thank you for any addition help you can provide in this matterHave a great holiday weekend.Respectfully, [redacted]

we did go ahead and ship the correct car cover for the feet bed to the customertracking number is [redacted] with ups.com We are sorry for the first mistake but the first cover was ship after the order correction was made Let us know if theres anything else we can do! Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved[redacted] ** As I previously informed you, I contacted the cognizant deptof the office of The Attorney General, and sent them all the documentation, which included some of the conversation I had with you of the Revdex.comThey recently sent me a physical letter, notifying me that they did locate the subject company and requested that they (carautocovers.com) contact me regarding my complaint against themI was contacted a couple of days ago via my cell phone To make a longer story short, the person I was conversing with did admit that the material used (which is 90% + of the product of concern) was imported material The only other item left was the thread required to sew and assemble the car cover, and this more than likely was also imported But, according to this person, the cover is assembled in the USA, which is then legal to use the term "Made in the USA" I absolutely do not agree with this In their online advertisement they should say....Assembled in the USA with imported materialsThey offered a full refund on the purchase price, and that I could keep the product I did not request this, but they made the offer, and I accepted, mainly because of the time and trouble it has taken me to follow through on this caseI appreciate your time and assistance concerning this complaint Sincerely, [redacted] Regards, [redacted]

Hello, the amount has been refunded to the card please allow 5-business days for the transaction to appear Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [They want to send the same defective cover again, that is why I want a refund] Regards, [redacted]

Hello, You are correctWe will accept to send you an RMA#Simply send an email to [redacted] and we will send you a return instructionsThe return shipping is at your own expenseThank you

Hello, Please contact us at [redacted] in order to proceed with the return or refund of your car cover Thank you

Hello, please send us a send an email to [redacted] inquiring a replacement coverWe will send you a replacement cover

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company states in their response that the return shipping is at our cost and this is the major issue with this complaint It will cost of $to sent the cover back This is a defective cover and the company should pay all cost necessary to satisfy this complaint.The company can refund the balance of the cover or send a fully paid shipping label at their cost to return the defective cover

I have purchased covers from this companyof the transactions were flawlessOn one they shipped the wrong cover and immediately re shipped the correct one

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have specifically requested a refund of my moneyThe company is at fault for the cover, and expects to only give me back 50% of my money which is not okayEspecially because they have given me the run around (and still are with the response just received) and their website says no hassle and money back guaranteeThis company is a SCAM Regards, [redacted] ***

Hello, That is not happened at allYou were asked to send pictures of how the cover fits the car for us to send you a brand new better fitting coverOur policy is that we do not pay for the return shipping, thus why we do everything we can to send you the best cover for your carYou do not want us to send you a cover so if you wish to proceed with a return, you would have to send the cover back to us for a full refund Thank you

Hello, Can you please call us at 1-800-288-so that we can send you a free replacement coverThank you

Hello, Unfortunately you need to pay the $for a replacement coverThe cover is in fact free, all you need to pay is $for the shippingIf you do not want to do so, there is nothing we can do to assist youThank you

Hello, We do not have any proof of your $payementPlease send us the proof at [redacted] and we wil be able to send you your replacement coverThank you

Hello, unfortunately we have strict policy on return it clearly states of the website that we offer a day money back.Your time limit has exceededThe best we can do is send you a replacement coverThank youThe Car Cover Company

Hello, That is absolutely no issue at allWe will replace the cover for youPlease call us at [redacted] so email us at [email protected]