CarAutoCovers.com

Review: Firstly, the covers do NOT fit their description. They are not a custom fit, The quality is by far the 5 layer protection as the website describes. It is a thin piece of fabric that probably provides minimal protection. Infact after a rain my car was completly saturated. The customer service is horrible infact as I was talking to someone on the phone it sounded like he was having a party loud singing and laughter I could hardly here him. I did not get the lockdown and when I told him that the car cover didn't fit, and could they have sent me the wrong one by mistake he was very rude stating he sent the right one. As I was trying to explain how it was fitting my car he kept saying it was the right one and I will send the lock down and then hung up!! I ordered the top of the line car cover and believe me if this is top of the line I would hate to see the other lower price car covers. How does the company stay in business????Desired Settlement: I just want the lockdown, and to find out why this product does not fit the car that I have considering they say a custom fit. Mainly the customer service is deplorable. I did ask to speak to the manager he told me he was the manager. I just want this problem with the company known so one else has to go through this and to let people know about the product they are selling is not a good fit for your car and the quality far below what they advertise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response that I recieved is just a tailor made response and does not address the main issue that I complained about. The rude reply that I received from the so called manager and the way he handled my phone call was very offensive. I was only asking because the web site does say a sure fit could they have sent me the wrong cover by mistake?. This person was rude and

confrontational!Not sending the lock down just a piece of string with the cover, not addressing my concerns at all and then hanging up. I guess when a business says that it is a sure fit I take them at their word. This response talks about wear and tear, I had only had the car cover 1 week! Hearing loud music and laughter while trying to explain my issue does not give me the impression of this being a legitmite buisness. This company may have sold many car covers, but that will never increase the quality of this company! They also state on their website that their goal is to provide the best quality car covers. It's to bad that their goal doesn't include the best customer service.It is clear that

this manager has no work ethic. He needs

to become more humanistic to his customers and I doubt that this will ever

happen. I know, no matter what I say, unless this buisness, and I say that lightly wants to put their customers first there will never be a resolution.

Regards,

Business

Response:

Please call our company tomorrow to resolve this issue.

This company has false advertisement. They advertise custom fit car covers. They are NOT custom fit. They are just one big cover drapped over your car. Custom would mean it is snug and fits around the side mirrors. There covers do not do this. When I asked for a refund all of a sudden the 100% satisfaction does not apply. 1) you have to pay the shipping to return it to Canada...not USA. The cost of shipping that large of a box out of country would be cost prohibited. In addition, they have you wait until they receive it to refund you. OR you can keep the cover and they'll give you 50% back. They did not address my issue of the cover not being a custom fit or their false advertisement. Do not buy from this non USA company.

Review: They advrtise a limited lifetime warranty but when I sent photos of their deteriorating car cover after only 8 months they refused to honor their advertised warranty saying the cover looked just fine even though the top layer was completely flaking apart.Desired Settlement: Replace defective item with another non defective item or provide cash refund.

Business

Response:

Hello,

Review: I sent pictures to the warranty department via email of their defective auto cover leaving sand-like powder from their cover on my car. This cover has a lifetime warranty. They sent me a reply and had determined that I am entitled to a replacement cover and would send me a new cover after proof that I paid the shipping charge. I sent them proof of the $20 Shipping Payment PDF via Email that was charged on my credit card. There are no more replies to my emails except that it is being reviewed by their support staff and they give me the run around when I call via telephone.Desired Settlement: Replace defective item with another non defective item.

Business

Response:

Hello,

I bought the cover almost a year ago, at about 9 or 10 months the plastic for water protection started turning to dust (probably toxic) I rinsed it and the dust is a bit better but continues to deteriorate . When you take the cover off the car is dusty. I thought I bought 5 layers, not sure but I only see 3.

The Lifetime Warranty they are telling me is that you only get one replacement in a lifetime. So 9 months later I already need a new one. I think when I get a replacement I will have them give me a cheaper one without plastic! So not sure how long a second one will last, wont be water proof but will protect from the sun I suppose.

"We are the only Car Cover Company to offer a Lifetime Warranty

Award Winning Customer Support" Seems like false advertising to me, or leads you on anyway.

Also says"Car Covers

CarAutoCovers.com/

Car Covers Warranty Policy Page

WARRANTY POLICY

To the original purchaser, CarAutoCovers.com warrants its products from defects in materials and workmanship, and against the fabric becoming unserviceable within the published warranty time during normal use.

Please make sure you keep your order number that is given to you at the time of purchase. This number will serve you if you would like to do a warranty claim, as without this number we cannot proceed.

The warranty claim is a very simple process, simply send an email to [email protected] with brief description of the issue and your order number and wait for our representative to respond within one business day.

**please note that the order number can be found at the end of your order or on the confirmation email you received." which says nothing about one time. I dont consider paying 142.00 for 9 months a very good deal.

Here is from an email to me :

CarAutoCovers.com (CarAutoCovers.com)

Sep 3, 16:49

Hello,

According to the picture, the cover is still in very good condition. We do not see a need for a replacement at this time. Please keep in mind that you only have one free replacement in your warranty, be sure to use it wisely. If you really want a new cover now, we can send you another one.

Thanks