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This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveWe responded directly to complainant via mail March 24, 2016, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

This will acknowledge receipt of the complaint from Roger Seay assigned your file number [redacted] .We responded directly to complainant via certified postal mail on May 12, 2017, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards, [redacted] Consumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

800x August 17, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us I contacted [redacted] on Saturday August 15th to discuss her dispute It appears that [redacted] , General Manager from our [redacted] location spoke to [redacted] and offered to credit her [redacted] indicated that she is satisfied Once again, I would like to apologize for any inconvenience we may have caused Ms [redacted] If you have any further questions or need anything in the future, please do not hesitate to contact me at 1-858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my WHOLE complaint For your reference, details of the offer I reviewed appear below [I won't know if the sofa's broken frame and springs can be repared to our satisfaction until after the tech is sent out on the 10th of MayAlso, I still have a problem with the Guardsman Protection Plan that was represented to us as a repellent, not a cleaning service In the meantime we have filed a claim with Guardsman regarding the stain on our sectional, but until action is actually taken we won't know if they can satisfy the issueThat being said, I would like to keep the claim open for the time being] Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear [redacted] I received your message yesterday in regards to my requestI want and deserve an apology letter, as you mentioned to some degree, this is still being worked on? I am not sure?Secondly, as far as the $credit we request, offering a $off the in store balance as you referred is fine at this pointThe way this whole situation has been handled to date, a $store credit is "adding more hurt" to the initial shopping experience and how we were treated by Mor CorporationI honestly do not have time nor resources to go to small claims courtNor do I wish to write an in the San Diego newspapers about our total experience with Mor, which would be more perplexing than a lawsuit.So, please let us know when this letter will be sent/completed and when the [redacted] Mor Store receives the credit off balance (please let us know who the point of contact is and have them contact us please) and we can close this transactionThankfully, [redacted] **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and submitted an additional statement [redacted] ***Please ensure the instore credit off of the balance of $as agreed in the letter please as well as call the corproate store in [redacted] Thankfully, [redacted] ***

Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr [redacted] , Mor Furniture will credit back $dollars for the delivery issues and the damaged caused to the bannister Once again, We would like to apologize for any inconvenience we may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

We responded directly to the complainant via email on October 2, 2015, addressing her concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, Diane NetzConsumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason I'm not closing the issue on my end is because we bought a love seat set to fit our living room (set meaning 2) We now have 1/of the set and was refunded 1/of the money spentBecause this was the only close option that was offeredNot a full refund mind you, just 1/ (glad I didn't buy sectional furniture to fill the room) Figure it out people, it isn't that hard ! Regards, [redacted]

This will acknowledge receipt of the follcomplaint from [redacted] under your file number referenced aboveWe responded directly to complainant via mail today on December 1, 2016, addressing his concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] ***Consumer Affairs Specialist800-742- | 715-346- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

I would like to get a product that isn't broken and would like money taken off of our purchase price for dealing with this over and over thinking somewhere in the amount of $for time missed from work, time waiting for their delivery guys till midnight etc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The fact remains that a car that I had done extensive work on, had driven for years and was ready to drive with pleasure for another years was taken from me If I had my way, they would replace my car with the same model and quality Of course that cannot be, but I do not feel that I should be the one to take the loss, since none of this was of my doing The response by the company was inadequate, the offer was inadequate and I am disgusted that they are hiding behind MY privacy! Regards, [redacted]

Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us We have agreed to offer [redacted] a reselection on his furnitureWe have attempted to reach the customer by telephone, although we have been unable to communicate our decision thus far We trust this will resolve his issue Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Here's a copy of the email response I received: Thank you for the opportunity to respond to the inquiry you filed with the Wisconsin Revdex.com Your inquiry stems from dissatisfaction with Sentry’s handling of the claim arising out of an accident that occurred on October 28, in which your Nissan Sentra was damaged On October 28th, you reported to our company that Ever Ventura [redacted] operating a Dodge pickup rear ended you while you were driving your Nissan Sentra The claim was assigned to [redacted] for investigation and handling On October 30th, Ms [redacted] contacted Mr [redacted] and secured his version of the accident Ms [redacted] also attempted to contact you that day and left a message for a return phone call October 31st, you spoke with Ms [redacted] and declined to utilize the photo self-inspect process to expedite the damages evaluation on your vehicle Ms [redacted] assigned Onsource to make contact with you to arrange a time for photos to be taken of the damages to your vehicle When you declined to answer their calls or return voicemails, Ms [redacted] assigned Independent Appraisal Services to arrange inspection of the damages to your vehicle At your request, they were advised to contact you by email to arrange the inspection On the morning of Friday November 3rd, [redacted] *** of Insurance Appraisal Services emailed you to schedule an inspection of your vehicle When she did not receive a response, she emailed you again on November 6th to try to schedule an appointment for inspection of your vehicle Sentry Insurance is working to resolve your pending claim within the mode of contact parameters you have requested To expedite the resolution of your claim, I would ask that you cooperate with Insurance Appraisal Services by responding to their emails so your vehicle may be inspected If you have any questions or need additional information, please contact [redacted] , the adjuster assigned to handle your claim [redacted] can be reached at 800-334-x Sincerely, Dan Lau Claims Director Sentry Insurance a Mutual Company [redacted] I appreciate your insight however misguided it may beI received one voicemail on October 31st and that was the only inbound call I received until November 3rd, after I had filed a claim with the Revdex.comAfter missing the call on the 31st I contacted Ms [redacted] and left a voice mail asking for a call back which I didn't receive and took it upon myself to reach out to her and once again advise of her of the situationI was then told an appointment would be made and that was itFrom that point on I didn't decline any calls, messages, texts of any kindI received no notification from anyone in regards to scheduling an appointmentOnly that I would be contacted to do so, which didn't happen, which is why I called not only sentry but my own insuranceUpon receiving notification from them that you weren't returning their calls I once again contacted Ms [redacted] advising her I've been attempting to schedule an appointment for days to which I was advised that approximately November 2nd was the first time she had contacted meObviously frustrated I then filed a claim and shortly after I began to receive correspondence regarding an appointment as well as scheduling informationI've responded to both of those emails as I received them as well as the phone callBelow is an email from Ms [redacted] acknowledging on November 3rd that not only did she understand I was failing to receive any calls or emails by that time but that she would reach out via email to your company to ask you to contact me [redacted] From: [redacted] Sent: Friday, November 3, 6:14:PM UTC [redacted] Subject: [redacted] In response to my previous email, since Onsource is refusing to contact you via email, I am unassigning them and reassigning an independent appraiser instead to do your inspectionThe new appraiser information is as follows:Independent Appraisers Southwestern Region, Inc877-424-1001They are already assigned and I am giving them a call now to let them know that they need to contact you via email immediately to set up the inspectionI apologize for the trouble you have faced with Onsource thus far [redacted] Claims Representative | Non Standard Auto800-334-ext | Fax 888-729-[redacted] [redacted] @sentry.com Sentry Insurance a Mutual CompanyScottsdale Claims OfficeScottsdale Arizona [redacted] You had stated in your response the morning of November 3rd I had received an email in attempt to schedule an appointment which I didn't respond toI did double check my email and found no correspondenceHad I received that email the morning of November 3rd as you had said then I'm perplexed as to why your associate would be communicating with me that evening regarding the same issueAs I had stated, I am now receiving notifications and have since scheduled an appointmentMy recommendation would be to continue to communicate via the Revdex.com until the issue is resolved as it appears there's a lapse in communication between yourself and your associates Regards, [redacted]

This will acknowledge receipt of the follcomplaint from [redacted] under your file number [redacted] .We do not read Mr [redacted] comments as 'additional concerns'; but, rather Mr [redacted] is indicating in his response to the Revdex.com, that he had not yet received our response As only one full day had passed between the mailing of our response and the Revdex.com reaching out to him, (per the email below) that would make sense.Please allow sufficient time for our response to reach Mr [redacted] in the mail and for him to look it over prior to reaching out to him.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] Consumer Affairs Specialist800-742- | 715-346- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As you can imagine, I am once again disappointed with Mor Furniture After receiving my new selection, which was nearly $3,more, I was told by the delivery and set up personnel that my remotes to my adjustable mattress did not math According the the delivery driver, I would be receiving a phone call from someone that evening I did not hear from anyone Sunday evening, Monday, or Tuesday I called Tuesday evening to inquire about my remote controls that did not work with my adjustable bed and I was put on hold for nearly minutes I decided to end the call and assume my evening without frustration I received a phone call from the local Mor Furniture and was advised that they did not have a solution for my issue as they had been waiting for a phone call from the manufacturer Once I threaten to have them come and pick up the frame/equipment and bring the original box spring, they advised me that a technician would come out and look at my remotes to see if they could be programmable Here I thought I would have no further issues after selecting a more expensive, available bedroom set, I now have an issue with the adjustable mattress which mind you cost $1,According to the local store, I should have someone out here on Thursday evening and HOPE that this issue can be solved Otherwise, I'll be at loss for words.] Regards, [redacted]

We responded directly to complainant via US Postal Mail, October 19, 2015, addressing all concerns The complainant has also filed a formal complaint with the California Insurance Department, which we again responded to the complainant and insurance department on October 26, We continue to monitor towards a positive resolution for complainant.Our company’scomplaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant and insurance department.Regards, [redacted] *** Consumer Affairs Specialist Sentry Insurance a Mutual Company North Point Drive, D2/51-21Stevens Point, WI E-mail: [email protected] Tel: / - Fax: / –

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As soon as they walked in to replace the piece today they let us know that they brought the wrong one and the correct piece is on back order and it will be daysI have already waited the 90+ days since the last time I was told thisThey do not deliver what they say.] Regards, [redacted] ***

The company promised an 8/delivery (which has been an ongoing process of promising and canceling)They canceled it and moved it to 8/and canceled again moving it to OCTOBER 4th now...The issues seems to have been considered resolved by the Revdex.com, but the company has NOT resolved itThey still have not delivered the products (remaining) that we paid for bank in May

This will acknowledge receipt of the complaint from Kendall [redacted] under your file number referenced aboveWe responded directly to complainant via on December 19, 2016, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, Diane ***Consumer Affairs Specialist [redacted] | [redacted] | [redacted] FAX [redacted] Sentry Insurance [redacted] ***Stevens Point, Wisconsin 54481Office: D2/51-