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Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience we may have caused Mrs. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mrs. [redacted], Mor Furniture...

has agreed to refund the Furniture Protection plan in the amount of $149.98.      Once again, I would like to apologize for any inconvenience we may have caused Mrs. [redacted]. If there are any further concerns or questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of [redacted], it appears...

the entire order has been cancelled.    Once again, we would like to apologize for any inconvenience we may have caused [redacted].     Sincerely,   Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted].We responded directly to complainant via U. S. Postal Mail today, September 16, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI  54481 E-mail:  [email protected]  Tel:  800 / 742 - 2791 Fax:  715 / 346 – 8943

Attn:  Revdex.com of WisconsinThis will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted].  We responded directly to complainant via email today, November 7, addressing all concerns.  Please allow an appropriate period of time for complainant to...

receive and review our response before reaching out to complainant for a satisfactory rating as to our company's handling of the complaint.  Please note that the claim is not resolve and we are still working with Mr. [redacted] to resolve.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Revdex.com[redacted]4747 Viewridge, Suite 200San Diego, CA 92123 Case ID# [redacted]Customer Name: [redacted] Dear [redacted] We were able to get the part in for [redacted] and we [redacted] this to the address she provided -  [redacted].  I have made [redacted] aware and provided her with the tracking number [redacted] for her reference. As of today, we have not heard back from [redacted] and assume that this has resolved her problem.  If this is not the case, please have her contact me, [redacted], at [redacted] (Tuesday-Saturday) or e-mail directly at [redacted]  Sincerely, [redacted]Mor Furniture Customer Service.

This will acknowledge receipt of the complaint from Nist [redacted] under your file number [redacted].We responded directly to complainant via U. S. postal mail on December 21, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding...

to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,Jo Ann [redacted]Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 FAX[redacted] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

May 28,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, I
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have
authorized a reselection for [redacted] at a discounted amountIn addition, the
[redacted] will receive an additional $off
Once again, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]If
you have any further questions, please do not hesitate to contact me at
[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

September 23, 2015
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San
Diego, CA 92123
 
Case
ID# [redacted]
Customer
Name: [redacted]   
 
Dear
[redacted]
 
First,
I would like to apologize for any inconvenience...

we may have caused [redacted].   It is always our goal to ensure that our
valued customers have a positive experience with us.
 
In
the case of [redacted], Mor Furniture is going to allow [redacted] to return
the items in question and credit her towards something else that she will be
more satisfied with.    
 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact
me at [redacted]
 
 
Sincerely,
 
[redacted]
Mor
Furniture Customer Service

My name is [redacted].  On the contract with Mors Family, they may show [redacted].  They forgot to include the h at the end of [redacted].

Mor Furniture has exchanged the adjustable bed bases and were delivered successfully on 2/10/17.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] Again, MORs response indicates how unethical and dishonest they are; as I mentioned in my last response, I paid my debt on March 24! When I paid it, I was told that my name will be put on file as a problem for future purchase's ~ which is discrimination as I only wanted fairness, but went ahead and paid for an unusable piece of furniture. MORs practices must be shared at the Revdex.com to protect others. [redacted]

Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   Mor Furniture has been unsuccessful in...

reaching the guest.  We would like the opportunity to see how we can assist.      Once again, we would like to apologize for any inconvenience we may have caused. Please contact our customer service department at 1-866-466-7435 and ask for [redacted].     Sincerely,   Mor Furniture Customer Service

July 1,
RevDex.com
Ms[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Mr[redacted].
It is always our goal to ensure that our valued customers have a
positive experience with us
In good
faith, Mor Furniture is sending a written request to [redacted] Financing in
the hopes they will change Mr[redacted]'s original finance promotion. As [redacted] Financing is a separate
identity and there is no guarantee that [redacted] Financing will honor our request
I have had
contact with Mr[redacted] and he is aware of what Mor Furniture is attempting to
do on his behalf.
Once again, I
would like to apologize for any inconvenience we may have caused Mr[redacted]If
you have any further questions, please do not hesitate to contact me at
###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 The claim manager advised me via a phone call, that they were going to charge me for a one week payment for the car rental.   I previously sent  him a copy of the email from a Sentry rep stating that Sentry would pay for the total bill for the car rental.Obviously Sentry /Viking insurance company can not be trusted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com Ms. [redacted] 4747 Viewridge, Suite 200 San Diego, CA 92123   Case ID# [redacted] Customer Name: [redacted]         First, I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure...

that our valued customers have a positive experience with us.   In the case of Ms. [redacted], a furniture technician was scheduled on 2/16/2017 to evaluate the damaged furniture.  Unfortunately, our attempts to contact Ms. [redacted] have been unsuccessful.  We would like to discuss the visit from the technician.   Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. Please call our customer service at [redacted] and ask to speak with [redacted] in our Boise warehouse location to discuss the technicians report.     Sincerely,   Mor Furniture Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Provide details of why you are not satisfied with it below. 
 
They have my phone number of [redacted] email address of [redacted] and have not tried to contact me at all since I contacted the Revdex.com. If they wish to resolve this, they can refund the $54.50 they still legally owe me for a full refund that they promised me. Regards,[redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail on June 15, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]
Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax