CardConnect

Dear [redacted] **, Thank you for bringing this situation to our attention through the Revdex.comEarlier today (4/28/14), we issued you a refund of $that should arrive in your account tomorrow I apologize for the negative experience you had with CardConnectWe will be looking into the matter thoroughly Please let me know if there is anything else I could help you with Sincerely, [redacted]

Hi ***, We are sorry to hear about the issues you had with your accountOur sales partners are directed to make all aspects and charges associated with a merchant account fully transparent during the application processWe will certainly look into why your experience with CardConnect did not meet our values and standardsTo rectify things, a refund of the disputed amount will be issuedA member of our support team may reach out to facilitate the refundThank you,CardConnect

Dear ***, We're sorry to hear about the recent issues you've experienced In reviewing your account, we do see two extra fees of $each, which were incurred when you were converting to an integration connectionThis caused two accounts to be opened temporarily while the integration was being completeOur records indicate that you were advised of this at the end of July and told that the overage can be refundedAt that time you closed both accounts and switched processors The $withdraw was a refund that your business processed for one of your customers on 7/8/Our records indicate that you contacted us on Tuesday (9/8/15) and we responded yesterday 9/9/letting you know the $was a refund issued by them In summary, we can process a $refund for the two fees, as we indicated in JulyPlease let us know if you are ok with this solution Thanks, CardConnect

Hi ***, We're very sorry you experienced that issue when trying to close your accountIn addition to our sincere apologies, we will be issuing your business a refund for the past eight months, which amounts to $279.20.Thank you for your business and we hope it will be a fruitful holiday season for [redacted] CardConnect

Hi [redacted] , Sorry to hear about this issueIt looks like your account was never closed in - which accounts for the chargesAs for the reprogramming of your terminal, this unfortunately wouldn't indicate to us that you had switched payment processors Seeing that your account was inactive for that time, we can issue you a refund for the requested amount Please let us know if you have any questions

Hi ***, We're very sorry you experienced that issue when trying to close your account In addition to our sincere apologies, we will be issuing your business a refund for the past eight months, which amounts to $Thank you for your business and we hope it will be a fruitful holiday season for [redacted] CardConnect

Hi ***, We're sorry for the inconvenienceWe understand this issue has been resolved, but please let us know if you need anything or have any questions!Thank you,CardConnect

Hi ***, We are sorry to hear about your unsatisfactory experience with [redacted] While they are not an official partner of ours, we want to make it right and will be processing a refund to your accountIf we need any additional information, we'll be in touch.Sincere apologies for any inconvenience this issue may have causedWe'll be looking into the matter thoroughly to ensure it does not happen againPlease let us know if you have any other questions or concernsThank you, CardConnect

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hi [redacted] , We're very sorry to hear about this and want to make it rightWe'll be issuing a full refundIf you have any questions, please contact Nick S [redacted] at ###-###-####Thank you

Dear ***, CardConnect processes for several [redacted] locations throughout Arizona, and we apologize that we could not serve your business with the same products and servicesWhile it does not appear that there has been any fraudulent activity associated with your account, we will provide a refund for the requested amount We want to make sure every business that works with CardConnect is satisfied with our payment processing and payment securing solutionsWe are sorry that you did not experience that satisfaction Thanks, CardConnect

Prior to receiving this complaint from the Revdex.com, we had followed up with the customer and resolved the issue to everyone's satisfactionWe talked to the customer today to ensure that the situation was fully rectifiedShe said it was and would be contacting the Revdex.com to remove her complaintOf course, we are sorry for the negative experience the customer had and apologized for the miscommunication with her sales representative If there are any outlying issues with this situation, please let us know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept the resolution However, I would like to respond to part of the resolution as it had some incorrect informationYour letter states that I was told that the money for the old account could be refunded, but I was never told thatWhen I contactedCardConnect about the two accounts I was told over the phone that all charges were fixed and could not be changed After cancelling the accounts, I still saw charges for the old account come out of our bank account I contacted your company a 2nd time and received in an email that the charges could not be changed I have attached a copy of this email for your review, this attachment also has the original email from April when I was told that the old account would be closed I would not have filed a complaint if anyone I spoke to had been willing to refund the old account charges I accept the resolution, but feel like your company has staff that are not being truthful and that is what I find most frustrating I have never had to file a complaint, before because most companies, given written proof that their employees told a customer something would accept it and work with the customer, but no one I spoke to was willing to make any changes or adjustments to our account.I would also like to say that when we first opened the merchant account it was with a company called *** *** When it was *** *** we had great customer service and people were very helpful CardConnect bought out *** *** and since that time we have had nothing but trouble Also, maybe the staff need to make sure that they when they send something out in writing to customers they don't contradict themselves when something is brought into question
Regards,
*** ***

Hi ***,
Apologies for the delay.
I checked with my colleague and the refund will be issued on Monday, so you should see it deposited on Tuesday (February 9).
If for some reason by Wednesday you still don't see the refund, please call me directly - ###-###-#### - and I will make sure everything gets properly resolved.
Have a good weekend,
Mike

Hi ***,
We're very sorry to hear about this and want to make it rightWe'll be issuing a full refund.
If you have any questions, please contact Nick S*** at ###-###-####.
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We did receive the refund
Regards,
*** ***

Hi, *** and *** - We are very sorry for the inconveniences you have recently experiencedPlease know we have alerted our Support Team and they will be reaching out to you very soon to discuss and resolve the issuesIn the meantime, we thank you for your patience.Taylor at CardConnect

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***, Apologies for the confusion when canceling the service for Dr***You should have been alerted to those dates when you first called. We will issue a refund for $If you have any other questions, just let us know. Thank you for your business. -CardConnect