Cardinal Lawns, LLC

On 9-22-16 our account manager spoke with [redacted] about her concern. We rendered a fall core aeration and over-seeding for her property and have a slice seeding scheduled for mid October. This Revdex.com complaint was the first we heard about Debbie's dissatisfaction but we have worked...

diligently with [redacted] to ensure she is happy.  We believe this matter has been resolved to the customer's satisfaction.

On December 2nd our Manager followed up with [redacted] regarding the overseeding.Please see correspondence below from our Manager:Concerning your over-seeding that took place, unfortunately it’s too late in the year to reapply the seed especially with the temperatures barely making the freezing...

mark next week. However, we will be out first thing in the spring to completely redo the aeration and the over-seeding of your entire lawn at absolutely no cost to you. I can assure you we will do whatever it takes to make sure you are completely taken care of and overly pleased with the results of our efforts. Please note, I credited back your account for the full cost of the aeration and the over-seed that was originally completed. Your account now shows a zero balance for those services. I have enclosed a copy of your updated statement which reflects the credit. Additionally, moving forward, I would like for you to utilize me as your primary contact. If you ever have a question regarding your service or if there is anything at all I can do for you, please let me know. I will always go out of my way to ensure you are an overly satisfied customer for years to come.  We believe the matter has been resolved to the customer’s satisfaction.

I am sorry I have not been able to respond. Jan 8, my dear aunt passed away, she was 95. As co-executor of her will, I have been helping her sister (80), with the attorney and clearing out her apartment. In addition, my son who lives at our house, underwent back surgery the Thursday after my aunt's death which had complications resulting in another surgery the following Thursday. I am mentioning this so you will know, providing a quick response is not always possible, especially for a 70 year old person whose presence is necessary for family in need.Regarding the complaint, I would like the following statement added to the history.1.It was not the concrete. The concrete contractor is very reputable and has done much work in our neighborhood and the other homes who have used this contractor, the concrete looks good. He came out and checked our concrete. He noticed in addition to the pitting, a brown liquid filling the pitting in parts of the driveway. He bend over to check it further and remarked that the fertilizer had dissolved the sealer he had applied. He said the concrete should last but the pitting could get worse, which it has. We have a 2-car garage driveway which was replaced 7-6-12.This was a newly poured driveway; only about 3 months old when Cardinal fertilized and left a lot of fertilizer on the driveway. The driveway looked great until fertilizer incident.3.Cardinal did not mention in their response letter how many customers of nearly 70,000 service visits had driveways less than a year old, nor how many were the granule fertilizer verses the liquid they use. Or, did he tell the concrete company he contacted this was a driveway less that one year old and the particular week the fertilizer was applied, the temperature was very hot. I mention this because we were not able to use the HEAT driveway ice melt this year as it specifically states not to use it on driveways less than a year old.4.It is very expensive to pour a new driveway, and hopefully it will last. It will still have pitting. It is disappointing to save money for years to replace a much needed repair such as a two-car driveway, only to have it marred because of careless workers.It appears that because of Cardinal's denial of responsibility, it is useless to pursue do to our lack of financial ability to pursue on a legal basis. But, there is no doubt their use of a product that creates heat damaged our new driveway and an older existing patio.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I confirm that I received the refund.