Cardinal Moving Systems

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Bathroom: We regret that the customer was inconvenienced however, this process is natural for every living being (to include everyone) and surely the customer understands how emergencies can happen The [redacted] would have had to secure the shipment, lock the doors, and then drive to the nearest restroom This is a difficult decision (pack up and drive to nearest public restroom or use the facilities available to avoid an accident) If they left then the customer would then complain that the move was too late because they had to do this If they stay the customer is upset someone used the facilities Unfortunately, the mover could not wait Cigarette: The customer told the mover he could not smoke outside It would be acceptable to ask the mover to please not smoke by any open windows or open doors, but just not to smoke outside is unacceptableIf it is not within the confines of the home nobody can tell the mover not to smoke (even the law)We do ask our [redacted] to make sure their smoking does not affect the customers’ homes We will address this concern with the mover directly We will however, use all of this information about the customer’s concerns to work to improve our services Loss/Damage: We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer successfully filed their claim listing ALL of her issues on 12/14/ Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claim We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting ***

Overcharge: The customer still feels she was overcharged or charged unjustly for storage and redeliveryWe have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsOnce the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by lawFor further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at CLAIMS@ [redacted] Please provide Claim ID [redacted] when contacting ***We regret the customer found it necessary to continue their complaint but we trust that the above explanation enables them to better understand our position in this matter

Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services This is in response to the customer's complaint, the customer is complaining of being misinformed of the actual facts of their moving time framePer our applicable tariff the customer was advised that the earliest available delivery date is the first date that both the shipper and destination location are available to accept shipmentThis was not an appointment, only a target date that the dispatch department will take under consideration the requested date and will attempt to accommodate the customers' needsHowever it is the customer's responsibility to provide the correct date to avoid unnecessary delays to which the customer understood at the time of pickup and their signature attestsThe customer also states that they are not allowed to speak with anyone in regards to this matterWe would like to advise the customer that they are more than welcome to contact anyone in our office at any time during our business hours; however this matter can only be addressed properly with our dispatch departmentWe regret if the customer feels that no one was trying to assist them at the time of their call however we assure the customer that we were doing everything in our power to assist the customer and provide accurate information to the customer in regards to their shipment and the arrival of their goods Any our company regrets that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position I this matterWe request that this Revdex.com complaint be removed or actually reflect the facts

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services In order to keep the cost of shipping household goods down to an affordable rate all moving companies must consolidate shipmentsPer our Estimate and Bill of Lading governing this move, we have up to business days from first available date to deliver shipments to or from the Hawaiian IslandsThe customer's 1st available date they chose that they would be able to accept the delivery was May 22, This would make the last day we could deliver and still be able to be considered within reasonable dispatch would be July 25th, We do not deny that we have experienced a delay at delivering the customer's items and will compensate the customer $per every business day after the 45th business day, July 25thThe total compensation will come off the balance of the move which is paid at the delivery before the unloading of the truckAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictableWe are anticipating that our crew will reach the customer's destination on 08/30/or 08/31/ Further, we apologize that the customer felt that she was treated rudely by our representatives and/or managementThis matter has been recorded and reported to administration to be addressed at the administrative levelWe thank the customer for bringing this to our attention so we may work to avoid such complaints in the future We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our servicesWe are not trying to avoid the customerWe have asked the customer to please send us the receipts for those days that they did pay so we can submit them for possible reimbursementWe have not located any such receiptsIF the customer still has the receipts and would like us to submit their request for reimbursement to the applicable department please submit them immediatelyIf the customer would like to file a claim with our 3rd party claims company to seek reimbursement they may do that insteadWe have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claimThe customer was sent login information in order to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims processFor further assistance with filing claims the customer may contact CSI directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting CSIWe regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Size of Truck: On the Hawaiian Islands the roads will not handle the larger trucks Therefore, our estimators do their best to quote as close as possible to the exact amount of cubic feet (based on the inventory list that the customer provides) The customers provided our estimator with a smaller inventory list (medium boxes, a [redacted] , king bed, tv, queen bed, storage cabinets, dorm refrigerator, double dresser, bookcase (pieces) which totaled approximately cubic feetThe estimator requested a vehicle which could accommodate the cubic feet estimated based on the customer’s inventory list) Increase: Upon arrival to the origin the crew began to load the items which they could identify from the inventory list the customer provided When they realized that there were more items they ceased from loading the truck, completed a revised estimate to include the price for the additional items and/or the additional services which were required to complete the entire move as the customer wanted At this point the customer had choices: 1) They could have told the movers not to load any additional items or not to provide any additional services Then the customer would be responsible for the shipping of any additional items The price would not increase if the order for the move remained the same 2) The customers could have agreed to the revised estimate and instructed the movers to pack and load all their additional belongings and they will take responsibility for the applicable charges for the additional services and the additional space required to ship their items 3) The customers could tell the movers to stop, unload the items which were loaded (from the original inventory list from the customers) and they would forfeit their $deposit paid, and possibly have a cancellation charge The customers chose the second option, they signed the revised estimate instructing the movers to pack and ship all their items There were approximately additional pieces which were not listed for the estimate, therefore they were not included in the price of the original estimate [redacted] Crate: [redacted] and the crate for the [redacted] were included in the original estimate so the cost for this was no surprise and it was agreed upon with the customer before the day of the move [redacted] : Just to clarify, Cardinal is NOT part of [redacted] [redacted] bought out all their competitors so they are the only company who ships containers to and from the Hawaiian Islands Cardinal books many, many moves to and from the Islands, therefore it is very beneficial for both companies to work “hand-in-hand” However, we are not “part” of [redacted] Lost/Damaged Items: The customer filed a claim with our 3rd party claims company CSI However, the customer did not supply supporting evidence or supporting pictures to show the Cardinal is responsible for the loss or damages and the items were not previously in poor condition On 07/24/CSI emailed the customer a settlement offer based upon what was determined as our legal liability (without pictures or evidence for many of their claimed items, the settlement offer still came to $183.00) It is required that if a customer wishes to accept that settlement offer as satisfactory resolution for their losses that the customer advises CSI (or us) within days of the settlement offer or the claim is closed as “lack of interest” The customer did not respond They instead filed this complaint As a customer courtesy only, we would like to extend the time for the customer to file a dispute with CSI The dispute process is offered to allow the customers the opportunity to submit any evidence that they did not for the initial claim (any additional pictures, provide any missing information, etc.) Then, a Senior Adjuster will re-review the claim, taking into consideration all the evidence (new and old) to see if any adjustments can be made to the settlement offer The instructions for filing a dispute are provided at the bottom of the settlement letter or they can send an email saying they do not accept the settlement offer and they wish to file a dispute to [redacted] The customer can also contact CSI directly at [redacted] Monday through Friday (EST) am to pm and pm to pm We only wish to extend this offer to the customer until the 30th of October, That is double (almost triple) the time that is allowed If we do not hear from the customer by 10/30/we will advise CSI to close the claim permanently as “lack of interest” We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Hello Although the business referred us the their claim department, they do not appear to compensate costs of damages that were caused by their neglectAt all costs we would like to have the business do all in their power to locate our belongings since some items are irreplaceable and monitory compensations will not make up for them The company appears to solve problems they do not want to face by referring them to their claims departmentTo give detailed description of every item and place value is unreasonable and we would like to find an alternative to this procedureMy thought on this is: How hard can it be to locate a dresser full of clothes and that is not packed in a box! Alternatively, although we have requested several times to respond to emails and phone calls and we did not receive any, we found it necessary to make a complaint through the Revdex.comThank you [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

We would like to advise that we have contacted the customer and both the customer and Cardinal have come to an amicable agreementThe customer is accepting the offer as satisfactory resolution to their complaintsWe respectfully request that the Revdex.com close this complaint as resolvedThank you very much for your assistance

Complaint: [redacted] I am rejecting this response because:All of the issues were not addressedAsking the mover to not smoke outside was required because ALL of my doors and windows were open to air out his stinkIt took a full hours to get his filthy smell out of my homeI'm baffled Cardinal would take such a defensive stance in this matter without knowing that there are multiple restaurants across the street from my home that the mover could have usedPlus, the [redacted] had already showed up in the last hour of the day window I'd been given for deliveryWaiting minutes for him to use another restroom would have benefited everyone from myself all the way down to the clients I had scheduled that day for photo shootsCardinal also did not address the fact that they falsely advertised that my items would be picked up and taken to their facility where they would be packed into their own individual shipping container Because they did not actually pack my things into their own container as id been told, there was not a single box that was NOT damaged in my shipmentIf I'd known my things were just going to be thrown around, damaged and tracked only by small stickers on the box, I would have NEVER used the companyI had very delicate antiques that were being moved and they were all brokenIt seems Cardinal must be used to this type of things happening from how quickly I was told to file a claim and not have any of the issues addressedI left multiple voicemails and not a single person called me backThis was without a doubt the worst experience I've ever had with a moving company and their response is incredibly unprofessional and disappointing showing they don't really care at all about their customers experienceI would like a refund of the monies paid for the moveFiling an insurance claim only replaces the things I lostIt does not cover paying for a service that was falsely advertised Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: [redacted] [redacted] After further review of personal property we have found a discrepancy in the numbers that were put on the moving boxes, some have numbers on different ends of the boxes When they unloaded our items from their truck in Fresno, the three men were in a hurry and rushed to unload truck and did not allow us the proper time to see each numbered box, all they did was yell the numbers fast and it was difficult to keep up, we asked them several times to slow down so we could catch up Please [redacted] letter regarding our claim.Thank you, [redacted] and [redacted] [redacted] [redacted]

We apologize to our client for any confusion regarding the vehicle transportationWhile we do not physically transport vehicles, we do assist clients to be in touch directly with a third party agency that transports the vehiclesOur third party agency [redacted] has already reached out to this client to rectify the $discrepancy and refunded this amount back to her cardWe apologize for any miscommunication or inconvenience this may have causedPlease feel free to contact us with any further concerns

Thank you for this update. All information that is sent prior to the move clearly notes that the we allow 30 days of storage from the date of pick up. If the customer had questions regarding this, them we would have been more than happy to answer any questions relating to this. Our claims teams is reviewing the weights provided by the customer. We use a booklet developed by the military that simply gives averages on weights. We are sorry the customer wasn't happy with the services rendered.

Initial Business Response / [redacted] (1000, 8, 2014/08/27) */ First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services Delay: The customer was asked what the date will be the first available date they will be ready for deliveryThe customer stated 06/08/From that date we have up to business days to attempt the delivery of the shipmentThe 45th business day was 08/21/Yes, we do allow $per day for every business day beyond the business daysThe amount is discounted from the final payment at the deliveryOur company is very responsible at compensating for any delays Lie: We apologize if the customer may have been misinformed about the delivery of their shipment, but there is no reason for our staff to "lie"Everything that was agreed upon is in writing and is provided to the customer for review at their own convenience before the move, and copies of the shipping documents are also provided at the origin during the pickupFurther, we have addressed this possible miscommunication with all of our sales representatives to insure there will not be a repeat occurrence of this nature in the futureWe want to thank the customer for bringing this to our attention We regret that the customer felt the need to file a complaint with the Revdex.comWe trust that the above explanations enable them to better understand our position in this matter Final Business Response / [redacted] (4000, 12, 2014/09/04) */ Yes, the customer is correct; the "8th" was a typing errorIt was June 18th that he had chosen for the first available date he could accept delivery We will again reassure the customer that whether we refund our customers by reducing their final bill the amount due for any delays or whether we issue a check to them, the customer absolutely will be credited/refunded/provided the $per business day for each business day beyond the 45thYes, the amount will be based upon the date of delivery Moving is stressful even if everything is going smooth for your moveCardinal has apologized for the inconveniences caused to the customer due to our scheduling delays, and we sincerely mean thatWe will take care of our customerIt is our policy (not regulations or laws) that we comp our customers the $per business day beyond reasonable dispatch (which we determine what our "reasonable dispatch is" as does every carrier in the nation)The law states each carrier determines what defines delay and decide if they will compensate the customers if they are lateOur interest is in providing our customers with the best moving services we can and leaving our customers nothing less than satisfied (preferably very happy!) We regret that he customer felt the need to continue their complaint with the Revdex.comWe trust that the frustration he speaks of in his complaint is not long lived and the above explanations enable them to better understand our position on these matters Final Consumer Response / [redacted] (2000, 14, 2014/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was informed by a Cardinal shipping logistics department employee that my shipment was placed on a container and shipped from Los Angeles on Saturday August 30thwith an estimated time of delivery 7-days from August 30thOn arrival of my boxes, I will verify the total number of boxes have arrived ( ), I will also determine if there is any damages or losses, after which I will report my findings to the company that manages customer claims from whom I have received an email correspondence requesting the final disposition of my order, # [redacted]

This company provided the worst service imaginable I moved from Hawaii to an international location, and every step starting from the pito post-delivery has been a financial nightmarePlease see my account of my dealings with Cardinal Moving: 8/7/I contacted them to ask for a quote to ship my residential goods from Hawaii 8/11/Received from [redacted] a bidding estimate of $3,with a delivery timeframe of 10-weeksI paid $deposit to [redacted] over the phone8/20-8/I packed my own goods into my own boxesCreated handwritten packinglist 8/27/Movers arrive to pick up boxes, one cedar chest, one surf board, one king-size headboard, two dressers, one large mirrorAll in great condition-Movers scheduled to arrive at 1:00pmActual arrival 9:00pm-Moving crew arrives under the influence of alcohol-Moving crew expects a tip and names the proper amount-I sign moving forms and pay 60% of the moving costs: $1,-Moving crew leaves my apartment at 9:45pm -Insurance purchased to cover $3,mid-September Shipment arrives in Los Angeles 10/16/Shipment is held in a L.Aport awaiting departureDeparture delayed11/6/Customs inspectors investigate the contents of my shipmentAdditional charge of $11/29/Insurance policy ran out, extended and paid for an additional month, and additionally another month while it's held in port12/10/Paid the remaining balance to Cardinal Moving: $1,12/10/Port of Lading documents done in error by CardinalRevision required by the national customs clearanceShipment placed in warehouse Daily charges accrued12/11/Clearance company sends me a charge of $1,for port costs and warehousingI am forced to payPort workers go on strikeShipment still in storage(Just bad luck) 1/10/Cardinal fails to pay the clearance companyDelivery haltedThreatened not to deliver until I pay the remainder balance1/11/Shipment delivered to my apartmentDamage noted on the headboard and a dresserInsurance claim started No insurance can be claimed, the policy is for total-loss onlyAll boxes unpackedMany expensive items are missingEmailed Cardinal moving company and the insurance claims companyNo chance of replacementAs of October of 2014, there are additional costs and charges that were not paid by Cardinal or their international affiliate A different clearance company is now putting my claim into collections and I am being sued presently

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our servicesServices Received: We regret the customer had to sustain such unacceptable behavior of our foreman and / or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by managementWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaintsDelay Delivery: On the back of the bill of lading, in our applicable tariff, as well as on the original estimate it clarifies that we are allowed up to business days from the customer’s chosen 1st available date they will be able to accept delivery to ship to or from the IslandsLoss/Damage: The customer was referred to our claims service provider CSI to file a proper claim as required by lawThe customer was assigned a unique claim id # ***The customer was sent login information to allow them the option to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsOnce the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by lawFor further assistance with filing claims you may contact CSI directly at [redacted] or online at [redacted] We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

Complaint: [redacted] I am rejecting this response because:The alleged "hr notice" was the day I was called to schedule the delivery and was told "you will get a call tomorrow to confirm the delivery." It states in their response that this is verbiage and the person who told me that was unaware of "special circumstances." So that is the expectation they provided meThat call never cameWhen I spoke with Hawaii dispatch, [redacted] specifically stated to me "Well I WAS goin to reschedule you but because of the way you're talking to me, call the mainland." It is the Hawaii branch manager, [redacted] , who refused to reschedule me therefore incurring additional chargeHow is it possible that she unable to speak because I was irate? She ended the conversation by telling me what she would have done and instructed me to call the mainlandNot once did I swear or was condescending, but because I was firm in tone that they did not give me notice I was turned awayWhen I called the mainland immediately after speaking with ***, no manager would call me back and correspondence didn't occurs until I contacted Revdex.comIt is then I spoke with Manager ***, by her own admission states had [redacted] just rescheduled me, there would be no additional charges [redacted] also states to me that the "24hr notice" is a minimum amount of notice and that's "implied" in the contract and hrs is acceptableA contract has it's stipulations so there is no room for implicationsWhen I told her this she said "well we're not getting anywhere so I'm gonna hang up now." This company has the nerve to send me a form to set up delivery again and it specifically states "the scheduled delivery is not a guarantee." And it also underlines "you will be called A DAY BEFORE DELIVERY to confirm." So this "special circumstance" of the hr notice they provided is just an excuse and expect me to agree to the terms they did not abide by in the first placeI did not request the reschedule date for 10/15, no one discussed another delivery date because I was the additional chargesI wrote to the owner of the company and received no response, so on 10/I deposited the $directly into their [redacted] account, contacted CMS and they told me redelivery is for 10/Well, they failed to deliver and they said I needed to agree to the formI indicated redelivery for 10/I received correspondence back to wait for the 24hr notice, which again, has not comeToday is 10/with no word from Cardinal Moving Systems, still without my shipment even though I have met their demandsDue to their failed notice and the Hawaii branch manager turning me away and telling me to contact the main office, further delaying the process, I am not liable for the additional $and demand not only my shipment but also a refund of additional charges Sincerely, [redacted] ***

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. ... Bathroom: We regret that the customer was inconvenienced however, this process is natural for every living being (to include everyone) and surely the customer understands how emergencies can happen. The [redacted] would have had to secure the shipment, lock the doors, and then drive to the nearest restroom. This is a difficult decision (pack up and drive to nearest public restroom or use the facilities available to avoid an accident). If they left then the customer would then complain that the move was too late because they had to do this. If they stay the customer is upset someone used the facilities. Unfortunately, the mover could not wait. Cigarette: The customer told the mover he could not smoke outside. It would be acceptable to ask the mover to please not smoke by any open windows or open doors, but just not to smoke outside is unacceptable. If it is not within the confines of the home nobody can tell the mover not to smoke (even the law). We do ask our [redacted] to make sure their smoking does not affect the customers’ homes. We will address this concern with the mover directly. We will however, use all of this information about the customer’s concerns to work to improve our services. Loss/Damage: We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer successfully filed their claim listing ALL of her issues on 12/14/15. Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim. We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process. For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted] . Please provide Claim ID [redacted] when contacting ***.

Complaint: [redacted] I am rejecting this response because:All of the issues were not addressedAsking the mover to not smoke outside was required because ALL of my doors and windows were open to air out his stinkIt took a full hours to get his filthy smell out of my homeI'm baffled Cardinal would take such a defensive stance in this matter without knowing that there are multiple restaurants across the street from my home that the mover could have usedPlus, the [redacted] had already showed up in the last hour of the day window I'd been given for deliveryWaiting minutes for him to use another restroom would have benefited everyone from myself all the way down to the clients I had scheduled that day for photo shoots Cardinal also did not address the fact that they falsely advertised that my items would be picked up and taken to their facility where they would be packed into their own individual shipping container Because they did not actually pack my things into their own container as id been told, there was not a single box that was NOT damaged in my shipmentIf I'd known my things were just going to be thrown around, damaged and tracked only by small stickers on the box, I would have NEVER used the companyI had very delicate antiques that were being moved and they were all broken It seems Cardinal must be used to this type of things happening from how quickly I was told to file a claim and not have any of the issues addressedI left multiple voicemails and not a single person called me backThis was without a doubt the worst experience I've ever had with a moving company and their response is incredibly unprofessional and disappointing showing they don't really care at all about their customers experience I would like a refund of the monies paid for the moveFiling an insurance claim only replaces the things I lostIt does not cover paying for a service that was falsely advertised Sincerely, [redacted] ***

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our servicesDelay at Delivery: The customer must understand that we cannot predict when customers
will be delayed or cause a delay in our scheduleWhen customers cannot be available until after pm or before pm we just cannot work around every person’s schedule as it is impossible to satisfy every person whose items are scheduled for that routeA tractor trailer route moving household goods is similar to an airlineYou pay for a reservationHowever, you cannot predict precisely how the weather will be for your trip; maybe it will be inclement weather, maybe security caused a delay, there are different variables which come into playIt is the same with shipping household goodsWhen the tractor trailer is close enough to give you a hour notice you need to be available to accept your itemsCardinal would like to encourage the customer to file a claim for their complaintsWe have contacted *** our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim online and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsFor further assistance with filing claims the customer may contact *** directly at *** or via email at CLAIMS@*** Please provide Claim ID *** when contacting ***
We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

BEWARE-PREDATORY BUSINESS !
Cardinal Moving Systems charged me double than they quoted me for a move from New York City to HawaiiTheir agent never came to assess the property that needed to be moved, although they claimed they have an office in the New York areaThe salesman from Cardinal Moving Systems gave me an assessment over the phone and told me it will cost me $totalThat was a lieOn the day of the move, after the moving crew packed everything in the truck, and locked it, the foreman told me I was over the quote and overcharged me for a total of $That was $more than quoted and I had to pay, since the truck was packed and lockedTypical moving scam, as I later read on www.moving.com The fine print contract stipulates that every extra cubic feet will be charged $After I paid in full, the moving company grossly mishandled my property and destroyed over items to include Vintage Herodyne Radio, Vintage Gossip Bench, chairs which the moving workers pilled one on top of each other and then wrapped, Tiffany lamp, armoire, an antique Tal Tree Coat rack hanger whose iron hooks were broken in half, crystal glasses, Lennox Abigail dinner plates, antique Gingerbread Wall clocks, not to mention even an antique Hamilton pocket watch that was wrapped in bubble wrap and placed in a cigar boxThe boxes were all severely damaged and were proof of how badly my property was mishandledOn top of the quote scam, the moving company added at least $in property damageI filled an extensive claim in November and only in June I received a settlement letter after many inquiriesIt was in the amount of $After all this company has done wrong, now they added insult to injury and offered me $and a release form to release them from all future claims, law suits, complaints or bad reviewsThey can keep their ridiculous settlement and I keep my right to post reviews and complaints to any and all websites or Government AgenciesMy advice, STAY AWAY ! Look for a reputable company, that has an office where you liveCardinal Moving Systems needs to be shut down and all their agents fined for misleading customers