Sign in

Cardinal Moving Systems

Sharing is caring! Have something to share about Cardinal Moving Systems? Use RevDex to write a review
Reviews Cardinal Moving Systems

Cardinal Moving Systems Reviews (66)

Complaint: ***While I appreciate the business's response, it was not accurate or thoroughThey stated I was unavailable before 1pm, which isn't trueI have an email from *** stating my delivery would be between 10am and 12pmTherefore, by law, this is valid as part of the contractThe business compared this delayed event to an airline ticket, however, they clearly don't understand how flight schedules workThey provided examples that have no merit in this situationThey claim a passenger could become delayed while at a TSA checkpoint, or bad weather causing a delayed flight could make a passenger miss a connecting oneHowever, the airline doesn't delay a flight because a passenger arrived at the gate lateSo, their argument is actually in my favorI have a full time job and couldn't wait all afternoon for my deliveries to be made I was available during the given delivery window, and they missed itThe business didn't handle the situation in a professional manner, and the appropriate response is an apologyI am not the only one who experienced an issue with their delivery, and it's unfortunate that they can't admit heir wrong-doing in an attempt to boost customer service

Initial Business Response /* (1000, 5, 2014/08/11) */
First, we would like to apologize for any inconvenience that the customer may have experienced
Our movers arrived to the customer's house on 07/25/to find that the customer had packed the furniture entirely FULL with smaller
household itemsThe foreman explained that we cannot transport the items like this because it will not transport securely and it would be too heavy for the movers to handleIn order to perform her move we would have to remove the items which were within the larger furniture items and if she wanted us to pack them into boxes there would be packing charges and the volume would increase due to more boxesThe customer refusedHowever, this customer was refunded her deposit in full on 08/01/and was not held responsible for any fees (not our fuel, the wages for the movers, nothing)The transaction ID is ***
We regret the customer felt the need to file a complaint with the Revdex.comWe trust that the above information enables her to better understand our position on this matter

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services
Binding: Binding estimates as clearly indicated in their name, whether based on cubic feet, weight
or linear feet, are binding on both the customers and the companySuch estimates if based on weight do not require a weight ticket since they are bindingThe only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimateThe revising of an estimate must be due to a change of order which results in a change of chargesWeighing shipments and adjusting the prices accordingly is only an option with a non binding estimate
Additional After Loading: Our crew is not in position to assume all items are to be moved especially if the list on the estimate they have in hand is substantially differentIf the customer fails to report to the movers that there are additional items the movers will start off by loading the items they were able to identify from their listWhen a carrier finds that there is an increase in the inventory of items needed to be serviced they stop loading and issue a revised estimate; at which point the customer has choices:
Move only the items which are listed on the original estimateThe customer would become responsible for the packing and the transportation of the additional items that were not originally ordered to be shipped; this would prohibit any additional items from being added to the list and avoid it resulting in additional charges
Ship all items, original list plus additional items listIt is mandatory that the movers execute a revised estimate to include all items, services and adjust applicable chargesThe customer will sign the revised estimate in agreement that it represents the accurate list of items and services requested for their move
Cancel the move altogetherIf the customer chooses to do so, the movers will unload any items already loaded, stop any packing services being performed, and only charge the customers an hourly rate for the time spent plus any accessorial service fees for services already rendered
The customer chose to move all items
Revised Estimate: Per federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous given estimatesThe customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attestsThe customer had an additional cubic feet they now wanted packed and shipped when we arrived to the originIt is very clear many times in the original estimate that any additional cubic feet that we were not advised about before the arrival of our movers on the day of pickup will be charged at $per cubic feetThis would add an additional $3,to the customer's priceIn addition the customer requested we crate his motorcycle and required packing services which totaled ($+ $927.50) $AGAIN, the customer did sign the revised estimate agreeing that they required those services to complete their move and they agree to the applicable prices for those servicesDespite our attempts to provide the Revised Estimate it was disregarded for proof for delivery
Breakdown of the legal and legitimate charges:
cu ft = $3,
Discount = (-$150.00)
Crate for motorcycle= $
Volume Additive for additional cu ft: $3,
Packing Charges $TOTAL ACTUAL CHARGES DUE $7,
The customer paid: $
$
Discount -($ 150.00) TOTAL AMOUNT CUSTOMER PAID $3,
AMOUNT STILL OWED TO CARDINAL: $4,
Delivery: The customer was asked what the date will be the first available date they will be ready for deliveryThe
customer stated 06/02/From that date we have up to business days to attempt the delivery of the shipmentWe
will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into
consideration time for shipping from HI overseas, road conditions, weather, and mechanical issues that can affect delivery
datesEverything that was agreed upon is in writing and it is the customer's responsibility to verify all their needs are
included in the original estimate
No Contact: We transported the shipment from HI to Los Angeles, CA and began attempting contactWith no word from
the customer and the date was 07/22/we had missed the truck which was in mind to deliver
Storage: The customer did, already use his free days of storage and would incur charges for storageThe customer
was supposed to be paying $per month for storageHowever, as a courtesy we delivered before we had collected the
full amount for his storageWe do not normally do this, and found out we should not have done this for this customer
Final: The customer called the DOT and had an officer convinced that we did not have the revised estimate and the officer
would not allow us to present that document before he ordered the delivery of the shipment WITHOUT COLLECTING THE
CUSTOMER'S BALANCE STILL DUEAs of today, the customers still has a balance due for their move of $4,and we
are meeting with our local DOT to review this case in person and provide the revised estimate as verification that the
customer was aware of the additional items, wanted them packed and shipped, and agreed to pay the charges to do this
We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them
to better understand our position in this matter

(The consumer indicated he/she DID NOT accept the response from the business.)
There is no balance dueThe movers only adjusted the amount after ALL items had been loaded as stated in the original complaintAdditionally, a revised estimate was never issued or signed and proof of that was provided to the Attorneys at Moverescue.com, who confirmed, and the DOTI don't believe the DOT would order a company to deliver a shipment without collecting if there was proof that a balance is owedIt's ashame that company's try and sometimes do get away with ripping off consumers

Compensation would only be offered for a damage claim if we were negligent in some way Based on our records, compensation was offered to the customer for damages

Complaint: ***
I am rejecting this response because:CMS is still not admitting and accepting its responsibility for damaging the client's furniture due to negligence.I shall await CMS's Claim settlement before making further comments
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:CMS's claim settlement of $per lb of damaged items is very unfair to the customers who entrusted their entire household to CMS for movingThese damages as shown on the attached photos (partial only) were not accidentsThey were caused by CMS's negligence and unprofessional way of handlingI could not imagine how CMS could damage pieces of rosewood furniture, being 50% of my total rosewood furniture during one moveI had prior moves and nothing like this happened.Even when CMS is applying the 0.60/lb for settlement, they are using an arbitrary weight book which only teflectbweights of North American soft wood furnitureCMS do not seem to have any knowledge of the Asian hard wood furniture and refused to accept any advice for these.I have offered to let them come and weigh the furniture and would waive any claims on those below the weights I submittedThey still refused to accept.CMS's move had caused substantial loss to my household and still refused to accept a small compromise on the actual weightThis is a business not worthy to be trusted
Sincerely,
*** ***

The movers were very nice and responsibleThey didn’t damage anything and made me feel very secure with all of my itemsThey even offered me some espresso from their machine and made me feel very secure with the whole entire move!
I am honestly very happy that the movers didn’t by mistake damage anythingI was very frightened that it would happen and luckily everything went fineVery responsible and professional serviceI am happy I chose to go with themThis moving company is highly recommended!

Initial Business Response /* (1000, 8, 2014/08/27) */
This customer has signed a settlement offer for monetary compensation as satisfactory resolution to their complaintsThis issue has been dissolved directly with the customerWe respectfully request that this case be closed as resolved
Thank you in advance for your assistance
** We are unable to post the signed settlementPlease contact us should you want to see this documentThere is not an option to attach the file and it won't copy and paste
Initial Consumer Rebuttal /* (3000, 10, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Financially I unable to continue this dispute, the company still has my HHG and I realize that I am in a losing situationSo my response is that I have settled for a solution that will return my life property to me and my familyThis does not resolve the fact that they did not honor the process as outlined and I am out of a considerable amount of money from our family savings

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our servicesThe customer received a hour advance phone callIF that information had been
mentioned when the customer called at hours before the delivery, they would have been informed that it was a courtesy to provide them the additional day’s noticeWe knew the advance notice was important to the customer so it was requested specifically to the crew who would be delivering the shipment that they give her more noticeHowever, our company is large and it would be a waste to try to make everyone aware of this special situationIt was on a “need to know” basis, just the crew that was assigned to work with her shipment needed to know and remember this special requestHowever, since the person the customer spoke with at the hour mark did not have any knowledge of the specific instruction for the crew to provide her hours notice and not just hours advance warning, they quoted the hour routine protocol which is recited to most customers many times throughout the day when they call with the same question about advance noticeUpon arrival to the origin the day of the delivery (10/01/14) the customer refused delivery saying we did not give her the hour advance notice phone callThe foreman called the manager who was going to ask the customer if she could accept delivery Thursday or Friday (no additional charges or redelivery fees)However, the customer did not allow the manager to speak and they demanded delivery full weeks later on 10/15/14! The customer was irate and would not listen to any reasoningSo, at that point, the foreman took his phone back and just told the customer we will contact her laterSince the customer did not want delivery for weeks we were forced to put their items into storage, which of course is only provided for a fee (a pre-determined amount per cu ft which the customer agreed to when they signed the bill of lading- Section on the back of the bill of lading)Also included on the bill of lading are the full terms and conditions of the move - Section is about payment for services As for the bill coming from California, the corporate office is out of California and that is where the billing is doneAt this moment, the customer needs to contact Cardinal to make payment on her storage, and the other move fees which are dueOnce this is finished we can work on scheduling the delivery of her itemsShould the customer feel they are not satisfied with this process they can refer to the back of her bill of lading under section ‘Filing of Claims’ where it specifies that after they have paid their entire balance due and have been delivered, the customer is then entitled to file a claim for any grievance concerning loss, damage, delay, overcharge, or general service complaintsIt gives the information for the customer to contact *** to file their claimWe regret that the customer felt the need to file a complaint with the Revdex.comWe trust that the above explanation enables them to better understand our position on these matters

Complaint: ***Thank you for the reply, however, your response doesn't provide relevant informationIt's also interesting to see the other complaints on the Revdex.com websiteTherefore, I will be approaching this from a different avenue. Thanks

Balance Due: The customer still has a balance due. We tried to offer the customer sizable discounts off the total bill, which they rejected both times.
DOT: The customer was not forthcoming with the DOT when they spoke with them about the situation.
Financially Still Responsible: The customer will still be held legally liable for the full payment for their move.
We regret that the customer felt the need to continue their complaint to the Revdex.com. We trust that the above explanation enables them to better understand our position on these matters.

We would like to advise that we have contacted the customer and both the customer and Cardinal have come to an amicable agreement. The customer is accepting the offer as satisfactory resolution to their complaints. We respectfully request that the Revdex.com close this complaint as resolved. Thank you very much for your assistance.

First we would like to apologize for any inconvenience the customer may have experienced during their move. It is never our intention for our customers to be less than satisfied with our services.
Services Received: We regret the customer had to sustain such unacceptable behavior of...

our foreman and / or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
Delay Delivery: On the back of the bill of lading, in our applicable tariff, as well as on the original estimate it clarifies that we are allowed up to 45 business days from the customer’s chosen 1st available date they will be able to accept delivery to ship to or from the Islands.
Loss/Damage: The customer was referred to our claims service provider CSI to file a proper claim as required by law. The customer was assigned a unique claim id # [redacted]. The customer was sent login information to allow them the option to file a claim online. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at [redacted] or online at [redacted]
We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter.

First, we would like to apologize for any inconvenience that the
customer may have experienced.  It is
never our intention for our customers to be less than satisfied with our
services. 
Bathroom:  We regret
that the customer was inconvenienced however, this process is...

natural for every
living being (to include everyone) and surely the customer understands how
emergencies can happen.  The [redacted] would
have had to secure the shipment, lock the doors, and then drive to the nearest
restroom.  This is a difficult decision
(pack up and drive to nearest public restroom or use the facilities available
to avoid an accident).  If they left then
the customer would then complain that the move was too late because they had to
do this.  If they stay the customer is
upset someone used the facilities. 
Unfortunately, the mover could not wait. 
 Cigarette:  The customer told the mover he could not
smoke outside.  It would be acceptable to
ask the mover to please not smoke by any open windows or open doors, but just
not to smoke outside is unacceptable. If it is not within the confines of the
home nobody can tell the mover not to smoke (even the law). We do ask our
[redacted] to make sure their smoking does not affect the customers’ homes.  We will address this concern with the mover
directly.
We will however, use all of this information about the
customer’s concerns to work to improve our services.
Loss/Damage:   We have contacted [redacted] our claims service
provider to initiate a claim file for the customer and allow them to file a
proper claim as required by law.  The
customer successfully filed their claim listing ALL of her issues on 12/14/15.  Since this move was an interstate move it is
governed by federal regulations which allows up to 120 days for the processing
of the claim.  We regret the customer is
not satisfied with the services they have received and will offer compensation
based on our legal liability through the claims process.  For further assistance with filing claims the
customer may contact [redacted] directly at [redacted] or via email at [redacted].  Please provide Claim ID [redacted] when contacting
[redacted].

First we would like to apologize for any inconvenience the customer may have experienced during their move. It is never our intention for our customers to be less than satisfied with our services.
Early Arrival: We require that customers are available a 4 day window for the...

arrival of the truck as its time of arrival is depending on many elements such as road, weather and mechanical conditions which are beyond our control. The customer’s days they chose for pickup were 9/25/14 to 09/29/14. Our movers did attempt to pick up your shipment on 09/29/14; at which time you were not completely ready. So not to lose your place in the route(s) planned the movers did leave and then came back later in the day to re-attempt pickup of the shipment. This was much time spent to pick up the customer’s shipment.
Payment: At no time would our crew refuse to accept payment in full at the pickup. However, the methods of payments accepted and the collection of payment are printed on the original estimate and on the other shipping documents, to include the bill of lading which governs this move.
Storage: On the original estimate which is emailed to the customer before the move so they can review at their own convenience it clarifies about the terms of free storage. The storage does begin the day the shipment is picked up because we will be housing your shipment until it is in transport for delivery.
Delivery: When our crew went to deliver the items on 11/10/14 the customer stated she had to have the crew unload her items before payment becaused the payment was in the boxes contained in the shipment. This is not allowed. Per our applicable tariff and the bill of lading we require payment in full before the unloading of the shipment at the delivery. The customer refused to provide payment so we had to take the shipment back to the warehouse and store it. The customer is now responsible for the storage of her items until her items are either picked up from our facility after payment in full for the storage and for the move charges or after the payment for the move and storage fees are paid in full, we will then require a redelivery fee of $800.00 in addition to any accessorial services which may be required to complete the delivery of her shipment.
We look forward to hearing from the customer. Please contact our office as soon as possible so we can collect payment and schedule the delivery.
We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

[redacted]
[redacted]   Hello,   We have received a notice of possible suspension as the customer isn’t accepting our response.  Can you please confirm?    I have reached out to the customer and offered $195.00 for full and final settlement.   This will be the fourth offer we have made to the customer, as he has continually added items onto his claim.  He is now contesting the weights, and has provided evidence of weights of furniture, but the weights are not for his actual furniture.   Please help me understand the suspension notice.  Thanks!      Sincerely,   Melanie P.  Claims Department Cardinal Moving Systems [redacted]

Complaint: [redacted]
I am rejecting this response because:
[redacted] 
[redacted]After further review of personal property we have found a discrepancy in the numbers that were put on the moving boxes, some have 2 numbers on different ends of the boxes.  When they unloaded our items from their truck in Fresno, the three men were in a hurry and rushed to unload truck and did not allow us the proper time to see each numbered box, all they did was yell the numbers fast and it was difficult  to keep up, we asked them several times to slow down so we could catch up.   Please [redacted] letter regarding our claim.Thank you,[redacted] and [redacted]  
[redacted]

First, we would like to apologize for any inconvenience that the
customer may have experienced.  It is
never our intention for our customers to be less than satisfied with our
services. ...


Bathroom:  We regret
that the customer was inconvenienced however, this process is natural for every
living being (to include everyone) and surely the customer understands how
emergencies can happen.  The [redacted] would
have had to secure the shipment, lock the doors, and then drive to the nearest
restroom.  This is a difficult decision
(pack up and drive to nearest public restroom or use the facilities available
to avoid an accident).  If they left then
the customer would then complain that the move was too late because they had to
do this.  If they stay the customer is
upset someone used the facilities. 
Unfortunately, the mover could not wait. 
 Cigarette:  The customer told the mover he could not
smoke outside.  It would be acceptable to
ask the mover to please not smoke by any open windows or open doors, but just
not to smoke outside is unacceptable. If it is not within the confines of the
home nobody can tell the mover not to smoke (even the law). We do ask our
[redacted] to make sure their smoking does not affect the customers’ homes.  We will address this concern with the mover
directly.
We will however, use all of this information about the
customer’s concerns to work to improve our services.
Loss/Damage:   We have contacted [redacted] our claims service
provider to initiate a claim file for the customer and allow them to file a
proper claim as required by law.  The
customer successfully filed their claim listing ALL of her issues on 12/14/15.  Since this move was an interstate move it is
governed by federal regulations which allows up to 120 days for the processing
of the claim.  We regret the customer is
not satisfied with the services they have received and will offer compensation
based on our legal liability through the claims process.  For further assistance with filing claims the
customer may contact [redacted] directly at [redacted] or via email at [redacted].  Please provide Claim ID [redacted] when contacting
[redacted].

File: Per Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by law. We are unable to offer any monetary compensation to the customer until they file a claim and provide all the support required to allow our claims company to properly analyze the claim. We do go above and beyond for our customers and many times allow amounts beyond our legal liability depending on the circumstances of each case.
Monetary Compensation Amount: Insurance would have to be purchased by the customers through a moving insurance company before their scheduled move. Movers do not have to carry insurance, but they must offer valuation coverage, which is a level of liability. There are 2 levels of valuation coverage: Full Replacement Valuation Coverage (very expensive) which means that if through the claims process it is determined that the mover is responsible for the damages or claimed items the mover is responsible for paying to replace or repair the item (at their discretion). Released liability means that you are releasing your items to the carrier for the liability level of $0.60 per lb per article if there is loss or damage. If through the claims process it is determined that the carrier is liable for any loss or damages they are to pay (out of their own pocket) no more than $0.60 per lb for each item. No matter the value, it is based upon weight. A 10 lb television you just paid $1,000 for would only be compensated like this: 10 lbs x $0.60 each lb = $6.00. We offer customers the free of charge coverage of 60 cents per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The customers chose the released liability valuation coverage. Most customers do choose the 60 cents per lb. per article helps keeping the move costs lower.
Dresser: We are not shirking our responsibility to search for the alleged missing dresser. Federal regulations require that you can only file one claim per move. You cannot add items to your filed claim without much work and it sometimes is not even permissible. [redacted] will continue to look for the missing dresser, if it is found we can contact our claims company and advise them that this item has been recovered. In summary: it is easier to remove an item from a filed claim verses how difficult it is to attempt to add an item.
Should the customer have any questions about filing their claim they may contact CSI directly at [redacted] or via email at [redacted]
We regret that the customer felt the need to continue their complaint with the Revdex.com. We trust that they are interested in an amicable resolution and will focus on their positive energy and file a claim, instead of venting their anger in this complaint.

Check fields!

Write a review of Cardinal Moving Systems

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Cardinal Moving Systems Rating

Overall satisfaction rating

Address: 488 Kamokila Blvd, Kapolei, Hawaii, United States, 96707-2029

Phone:

Show more...

Web:

This website was reported to be associated with Cardinal Moving Systems.



Add contact information for Cardinal Moving Systems

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated