We apologize for any misunderstanding regarding our processes. This No Worries Return Program is clearly notated on the sales receipt, on our website as well as on signage in our showrooms. There is no other retailer that allows returns without some time of return fees. We will, as...
an exception, refund your 15% back to your credit card. If you have any further questions please contact us directly. Thank you.
We apologize for the misunderstanding with the stone top. All stone is porous and will absorb moisture and cause marks and staining. We will allow a return authorization for the table. You will be able to select a new table. The day we deliver the new table we will...
pick up the old. The return authorization for the table is $1562.19. If you choose a table of greater value, you will be responsible for the difference. There is also a delivery charge for the new delivery. When you come into the showroom just let them know you have a return authorization in the system.
Mrs. [redacted] purchased a 10 year stain warranty that allows for accidental spot removal. This warranty does not cover overall cleanings or accumulation of stains. Our technician's photos show a heavily soiled mattress. The mattress was so compromised that it is considered...
unsanitary and we are not able to return it due to health reasons.
Cardi's stands ready to assist this customer. Our records do not show that we have been contacted, so I believe this customer spoke directly with the warranty company. Although core compression is normal and not covered under the plan, Cardi's can help. We are contacting customer...
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. and Mrs. [redacted] received delivery of their product in April 2016. We have no record of a service technician going to the home in the last year. We will be more than happy to get to the home and determine what we can do to resolve the concerns. I attempted to reach at number on...
file: [redacted] but that number is disconnected. I then called [redacted] and left a voicemail. You can reach me directly at [redacted] or [redacted]. I look forward to hearing from you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]y. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Thank you for informing us of the situation. We apologize for the concerns. Our Director of Operations, [redacted], has tried to reach to Ms. [redacted] via phone this weekend. He also emailed the address listed. We ask that Ms. [redacted] reaches him back directly at...
The customer service manager has spoken with customer. We have scheduled a service technician to go to the home on Wednesday September 9, 2015.
We apologize for any misunderstanding regarding our processes. This No Worries Return Program is clearly notated on the sales receipt, on our website as well as on signage in our showrooms. There is no other retailer that allows returns without some time of return fees. We will, as...
an exception, refund your 15% back to your credit card. If you have any further questions please contact us directly. Thank you.
We apologize for the misunderstanding with the stone top. All stone is porous and will absorb moisture and cause marks and staining. We will allow a return authorization for the table. You will be able to select a new table. The day we deliver the new table we will...
pick up the old. The return authorization for the table is $1562.19. If you choose a table of greater value, you will be responsible for the difference. There is also a delivery charge for the new delivery. When you come into the showroom just let them know you have a return authorization in the system.
Mrs. [redacted] purchased a 10 year stain warranty that allows for accidental spot removal. This warranty does not cover overall cleanings or accumulation of stains. Our technician's photos show a heavily soiled mattress. The mattress was so compromised that it is considered...
unsanitary and we are not able to return it due to health reasons.
Cardi's stands ready to assist this customer. Our records do not show that we have been contacted, so I believe this customer spoke directly with the warranty company. Although core compression is normal and not covered under the plan, Cardi's can help. We are contacting customer...
today to schedule an appointment.
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. and Mrs. [redacted] received delivery of their product in April 2016. We have no record of a service technician going to the home in the last year. We will be more than happy to get to the home and determine what we can do to resolve the concerns. I attempted to reach at number on...
file: [redacted] but that number is disconnected. I then called [redacted] and left a voicemail. You can reach me directly at [redacted] or [redacted]. I look forward to hearing from you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]y. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are going to waive the redelivery charge for this reselection. All information has been documented in your account. Thank you.
Thank you for informing us of the situation. We apologize for the concerns. Our Director of Operations, [redacted], has tried to reach to Ms. [redacted] via phone this weekend. He also emailed the address listed. We ask that Ms. [redacted] reaches him back directly at...
[redacted] or [redacted]. Thank you.