Caremark PHC, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is the exact same response I've received three times now I cancelled my auto-refills days before shipment; CVS told me I had to cancel days before not to be charged CVS NEVER disputed these facts - that I was in compliance with its cancellation policy but was charged for prescriptions anyway This is the second time CVS has shipped me prescriptions I didn't order CVS is using abusive business practices As I've now stated three times, CVS can arrange for pickup and shipping of the prescriptions that should have never been sent to me; I will leave them on the front porch I am not going to waste my time dealing with this when I followed CVS's policy and CVS did not Regards, [redacted]

Dear Ms***, The Plan allows one vacation override per medication, per year, up to a maximum 30-day supplyUnfortunately, there are no exceptions to this rule SilverScript Insurance Company

If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

CareMark CVS is a mail order prescription drug company that partners with our medical insurance, [redacted] of SC On May 23, 2017, CareMark filled two unauthorized prescriptionsBecause this company is SO difficult to deal with, we had a HOLD on our account preventing medications from being filled until we called, double-checked their understanding of the prescription, and released the holdWe never released the two prescriptions in question, and CareMark admitted that they filled it without our authorizationOur credit card was billed $on May 24, Upon receipt of the medication, we immediately called CareMarkDespite admitting their error, they refused to refund our money and they refused to allow us to return the medicationThey admitted that they violated the HOLD and told us to have our doctor rewrite the prescription and they’d send an additional two months worth of medicine that would total the amount billedWe reluctantly agreed since it wa

I got a prescription,my doctor wrote it wrong, and wrote it for 1-pill a day which I'm getting charged for $20.00's for that prescription, when it was suppose to be 2-a dayI've called and asked them to charge me $8.00's a monthWhich is what I pay locallyI called todayI said all new prescriptions should get a phone call to confirm they are correctEmployee [redacted] said we have of thousand people to deal with and we don't have time for thatWhich cvs pharmacy is referring me to only a numberSecond I tried to explain the overcharge to Employee [redacted] who talked over me and as she brought a pharmacist on the lineWhen talking back to Pharmist the employee [redacted] talked over me so I couldn't speak to the pharmacistThis would of been resolved if you were to call customers before sending out first prescriptionsI already paid $12.00's on this prescription I would get locally for cheaper! YOU REFUSE ME THE RIGHT TO GET MY PRESCRIPTION LOCALLY IN MY TOWN! I've contacted cvs ph

November 30, Revdex.com Donald Lynch Boulevard, Suite Marlborough, MA 01752- Complaint ID: [redacted] / [redacted] To whom it may concern: CVS Caremark administers the prescription benefits portion of the health plan for [redacted] , of which Ms*** [redacted] is a memberThis letter is in response to the correspondence we received from your office on November 17, Thank you for the opportunity to address Ms***’s concerns as expressed in Complaint ID: [redacted] Upon review of this concern we verified our customer care team placed a refill order for Ms [redacted] without her consentDue to this miscommunication with our customer service team, Ms [redacted] has been credited $for the medication in questionMs [redacted] has also been allowed to keep the medication in question Additionally, upon review of Ms***’s interactions with our customer care team we recognize that there were several opportunities for additional training and coaching for our staffFeedback has been provided to each member of the customer care team with whom Ms [redacted] interacted We value Ms [redacted] as a member and we remain fully committed to our purpose, “helping people on their path to better health”Should you or Ms [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted] Sincerely, [redacted] Member Advocate

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below My mother's name is [redacted] her Member ID is [redacted] , her meds in question are [redacted] and possibly other for stomach acid in the May 28, shipment we DID NOT ever received for a day supplyThe Transderm Patches was just overridden this evening after hours of frustration on the phone with [redacted] today to allow our local pharmacy to fill Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I did NOT receive letters about being forced to use CVSProve that those letters were left in my mailboxDo you seriously believe I would purposely leave my 8month old daughter and myself without the medicine we need? It is absolutely ridiculous that you do not freely offer a day perscription professional courteously to people who are in a situation like mineYour company have proven yourselves to be unprofessional and uncaring stuffed suits with no actual care for the people who pay youI will make sure to post about this experience on social media and boycot CVS in the futureYou are in ANYTHING but the caring professionShame on you! [redacted] ***

July 22, Revdex.com [redacted] Complaint ID: [redacted] *** To whom it may concern: CVS/Caremark administers the prescription benefits portion of the health plan for the [redacted] which Mrs [redacted] is a memberThis letter is in response to the correspondence we received from your office on June 8, Thank you for the opportunity to address Mrs***’s concerns as expressed in Complaint ID [redacted] Upon review of this concern, it was determined that the medication in question required a prior authorizationThis information was received, processed and approved as of July 17, and is good until July 17, A letter has been sent to Mrs [redacted] informing her of the approval and time frameA message has also been left for Mrs [redacted] to inform her of our findings We sincerely apologize for any frustration or inconvenience that Mrs [redacted] experiencedWe value Mrs [redacted] as a member and we remain fully committed to our purpose of “helping people on their path to better health”Should you or Mrs [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted] Sincerely, [redacted] Member Advocate

I placed order # [redacted] on 4/20/I received an email from you all informing me that my order had been shipped and was giving the tracking #I then went to the post office after the tracking # indicated that my package was available for pick upWhen the clerk brought the package, the tape was coming off and I could see inside of itI could see that the items inside were not the items I ordered, therefore, I refused to sign for the packageInstead, I refused the packageThey told me that the package will be returned to senderI called CVS.com toll free # on several occasions and have been told excuse after the next as to why my refund has yet to be processedIt is now 5/18/and my refund has yet to be processed 1st of all, the items inside this package were not the items I ordered2nd of all, I refused the package after the clerk brought it out

Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont [redacted] , MA [redacted] Complaint ID: [redacted] / [redacted] To whom it may concern: CVS/caremark administers the prescription benefits portion of the health plan for Texas Instruments, of which Mr [redacted] is a memberThank you for the opportunity to address Mr***'s concerns as expressed in Complaint ID: [redacted] Upon review of Mr***'s account and order history we confirmed that there was an order placed on August 5, which shipped on August 7, Per [redacted] tracking # [redacted] , the order was delivered on August 11, On September 8, there was an order placed for another medication which shipped on September 9, 2015; per [redacted] tracking # [redacted] this order was delivered on September 17, There was a third order placed on September 30, which was shipped via [redacted] tracking number # [redacted] and delivered on October 5, Furthermore all three orders were shipped to [redacted] , TX, ***If Mr [redacted] needs assistance with further verifying any order status information he can contact me at 1- [redacted] I am available from 7:am to 3:pm Central Time We sincerely apologize for any frustration or inconvenience that Mr [redacted] experiencedWe value our members and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Again, should you or Mr [redacted] have any additional questions or concerns, please do not hesitate in contacting me at 1- [redacted] Sincerely, [redacted] Member Advocate

I am a [redacted] customer of [redacted] The customer service that I received from [redacted] was terribleI was misinformed about the prescription gap coverage which increased my cost for my prescriptionsThe information that I received from [redacted] was not correctI have discussed the problem with several [redacted] ’s representatives and supervisorsThese folks transfer my call to various departmentsThese departments tell me that they will get back with me in or hoursI had continue to call to talk with someoneThe [redacted] did not take my case seriouslyI am waiting for an Executive from [redacted] to call me to discuss an approach to fix the problemI am sure that I will have to call [redacted] to initiate this phone call with an ExecutiveThis is terrible customer service which began with [redacted] providing me with incorrect gap coverage information which resulted in a very high cost for my prescription

Dear Sir or Madam, Please review the attached response for case number [redacted] Please feel free to contact me directly with any questions or concerns regarding this responseSincerely, [redacted] *.Senior Consultant, Medicare Part D Grievances

[redacted] **requires its employees to use a mail-order pharmacy for maintenance prescriptions They recently switched from [redacted] to CVS/Caremark Pharmacy This series of problems occurred my first time trying to use this pharmacy for my husband's scripts On March 9, I tried to use the online site to order my husband's scripts but because he was new to their system it would not allow me to order myself So I called customer service and the lady was able to pull up his account and I read off to her the three scripts he needed filled She said she would order them for me and spent time on the computer placing the order and then gave me the total for the order She said it would take no more than weeks to get the order, usually less than that I get off the phone with her thinking my order is placed and wait for the meds in the mail March 18, we still had not received the meds I called in to customer service again and they tell me there is no record of my

Revdex.com of Eastern MA, ME, RI, & VT Donald Lynch Boulevard, Suite Marlborough, MA 01752-Complaint ID: [redacted] / [redacted] To whom it may concern: CVS Caremark® administers the prescription benefits portion of the [redacted] health plan, of which Ms [redacted] is a memberThis letter is in response to the correspondence we received from your office on October 4, Thank you for the opportunity to address Ms***’s concern as expressed in Complaint ID: [redacted] We have researched Ms***’s concerns regarding her request to fill specialty medications at a local pharmacyMs***’s plan requires specialty medications to be filled through the CVS Specialty® pharmacyAlthough the plan does not allow for exceptions under situations, on April 10, 2017, Ms [redacted] was granted a one-time allowance to fill one specialty medication at a retail pharmacyMs***’s request for another exception was denied as she must fill according to the plan provisions, regardless if she did not utilize the previous exception Ms [redacted] was assigned a single point-of-contact within CVS Specialty pharmacy to assist her in making the best use of her plan benefits in conjunction with manufacturer and other discounts outside of her planMs [redacted] has determined she will only fill one medication through CVS Specialty pharmacy at this timeMs [redacted] has agreed to schedule a time to speak with her point of contact to make arrangements for delivery of that medication Lastly, opportunities to provide Ms [redacted] a better customer service experience were identified as part of the research into this complaintAdditional training and coaching will be provided to the representatives with whom Ms [redacted] interacted We value Ms [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Ms [redacted] have any additional questions or concerns, please do not hesitate in contacting me at 1- [redacted] Sincerely, [redacted] ***, Member Advocate

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .Dear [redacted] Thank you for your response I did receive an e-mail from [redacted] after, I believe you have communicated with them, and they stated that patients need to have a day supply filled first before day supply to be dispensed.Then, please help me understand the concerns that I have asked from last correspondences Why CVS/Caremark does not call the provider or patient to see if the prescriptions still needed to be filled at the mail center, and of course, if the information on the prescription be correct?And, why CVS/Caremark charged day supply from patients but just dispensed for day? Any consideration for the refund the difference from CVS/Caremark?I highly believe CVS/Caremark is a company that is "helping people on their path to better health."Please help me, as a patient and a customer, understand the two concerns that I have.Thanks.Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I've paid for this medication TWICE! and not gotten it ONCE! The payment was automatically deducted from my debit card WITHOUT my consent and authorizationI was told that medication was mailed out, I never received itThere was a problem with mail deliveries for a little whileA notice came out for anybody that was missing mail to call the Postal ServiceApparently individuals working for the Post Ofc were hijacking mailA $rent check to my landlord went missing, as well as some other stuffI've called different times about itOne said it was sent, the second, she said she'd get it right out to me, and the third freakin jerk, told me I RECEIVED it, and told me I NEVER called about itYES I didIt was supposed to be refilled and sent the last time the [redacted] was sent to meThen I got a msg that prescription wouldn't be refilled until Nov 24thI've been without it for weeks now, but it's been paid for TWICE! I've taken additional steps with the local Post Master and the local Police DeptBut that last mn I spoke with at CVS, is a total [redacted] He sucks at customer service and could use some remedial trainingContrary to public opinion and vicious rumor, the customer is NOT always rightBut in this case, I DID make the calls, the medication, I don't dispute that it was mailed, is MIA, and has been PAID FOR! Get what I paid for without any additional griefI've been without it for weeks, my numbers on my bloodwork are going to be all kinds of whackedThe date and price on the next page aren't correct, I do not have that information sitting in front of me Regards, [redacted]

May 22, Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont [redacted] Complaint ID: [redacted] / [redacted] To whom it may concern: CVS/caremark administers the prescription benefits portion of many health plans and offer services thru our specialty pharmacyThis letter is in response to the correspondence we received from your office on May 4, Thank you for the opportunity to address ** [redacted] - [redacted] concerns as expressed in complaint ID: [redacted] Upon reviewing ** [redacted] - [redacted] concern, it was determined a method of payment was provided however her account was not set up authorizing her orders to be automatically charged to her credit card In an attempt to notify ** [redacted] - [redacted] of her balance, invoices were generated however due to an internal complication they were never sent However our records reflect when ** [redacted] - [redacted] contacted customer care to place an order, she was informed of the balance and offered the option to set up payment arrangements Based on our findings, ** [redacted] - [redacted] balance was retracted from the collections ** [redacted] - [redacted] can contact our Billing Department at ###-###-#### to further discuss her options to resolve her balance; hours of operation are Monday thru Friday, am to pm We sincerely apologize for any frustration or inconvenience that ** [redacted] - [redacted] experiencedWe value ** [redacted] - [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or ** [redacted] - [redacted] have any additional questions or concerns, please do not hesitate in contacting me at ###-###-#### Sincerely, [redacted] Member Advocate

January 27, Revdex.com of Eastern MA, ME, RI, & VT [redacted] Complaint ID: [redacted] / [redacted] To whom it may concern: CVS/caremark administers the prescription benefits portion of the [redacted] health plan, of which Mrs [redacted] and Mr [redacted] are membersThis letter is in response to the correspondence we received from your office on January 20, Thank you for the opportunity to address Mrs***'s concern as expressed in Complaint ID: [redacted] Upon review of Mrs***’s concerns regarding her husband’s medication we verified there was no record of receiving a Prior Authorization request from Dr***The first time a prior authorization was requested for the medication in question was on December 7, 2015; the criteria form was faxed to a Dr [redacted] ’s officeOn December 18, the prior authorization request was closed due to no response from the prescriberOn January 19, a new prior authorization was requested and submitted to the new prescriber, Dr [redacted] A call was placed to the prescriber’s office on January 20, to initiate a verbal prior authorization over the phone but it was not completed; a member of the office staff stated they would be responding to the requestOn January 21, the criteria form was received in our prior authorization department and approved from January 21, thru January 21, Furthermore, a paid claim was processed for the mediation in question at retail [redacted] Pharmacy on January 21, We value Mrsand Mr [redacted] as members and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mrs [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted] Sincerely, [redacted] Member Advocate

February 6, Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and VermontDonald Lynch Boulevard, Suite 102Marlborough, MA 01752- Complaint ID: [redacted] / [redacted] To Whom It May Concern, CVS Caremark administers the prescription benefits portion of many health plansThis letter is in response to the correspondence we received from your office on January 23, Thank you for the opportunity to address Ms [redacted] 's concerns as expressed in Complaint ID: [redacted] After reviewing Ms [redacted] ’s concern, it was verified the two prescription benefit plans in question are both set as primary; we are not showing one as primary and the other as secondaryWhen Ms [redacted] needs to fill a prescription, she should provide her insurance card for the benefit she wants to use at the retail pharmacy as primaryDue to Ms [redacted] ’s benefits both being primary, the retail pharmacy will not be able to process her prescriptions through her alternate benefit planIf Ms [redacted] seeks to obtain additional reimbursement through her alternate benefit she would need to submit a request for paper claims reimbursement; her plan benefit allows for paper claims reimbursementCVS Caremark is unable to make changes to reflect what Ms [redacted] is requestingMs [redacted] would need to contact her benefits directly to change the status of her coverage from primary to secondary Lastly, upon review of Ms [redacted] ’s interaction with the customer care team; we recognize that there were several opportunities for additional training and coaching for our staffWhere necessary, feedback has been provided to each member of the customer care team with whom Ms [redacted] interacted We value Ms [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Ms [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted] Sincerely, [redacted] Member Advocate