Caremark PHC, LLC

CVS ID: * *** - Picked up prescriptions from the drugstore prior to receiving my insurance ID cards Paid cash for the prescriptions and *** keeps telling me they are working on refunding my $worth of prescriptions from 7/15/but they just keep giving me the run around They told me what documents I needed to submit I did that They contact the drug store and the drug store confirmed the purchase I do not think it should take over months to be reimbursedI have spoken to many people and when I give a reference number each time they start everything over 2/reference #: *** then I called on 3/*** was suppose to return my call before the 31st Called on 4/heather from customer carecalled on 5/*** * employee ID *** ! STILL NO ONE HAS RESOLVED THIS PROBLEM>

CareMark CVS is a mail order prescription drug company that partners with our medical insurance, *** *** *** *** of SC
On May 23, 2017, CareMark filled two unauthorized prescriptionsBecause this company is SO difficult to deal with, we had a HOLD on our account preventing medications from being filled until we called, double-checked their understanding of the prescription, and released the holdWe never released the two prescriptions in question, and CareMark admitted that they filled it without our authorizationOur credit card was billed $on May 24,
Upon receipt of the medication, we immediately called CareMarkDespite admitting their error, they refused to refund our money and they refused to allow us to return the medicationThey admitted that they violated the HOLD and told us to have our doctor rewrite the prescription and they’d send an additional two months worth of medicine that would total the amount billedWe reluctantly agreed since it wa

I have a health insurance that uses CVS/ caremark a prescription site for the employees employed by *** *** **I have purchased an antibiotic medication in January 2016, and I have paid full price $because my CVS discount card has not arrived yetI have contacted CVS Claim department in January r/t the claim, have received a claim form, submitted on Jan.7th, and received a response from CVS on Feb.11, that all my documents were submitted correctly, and I should receive a reimbursement of $in 30-daysI have called CVS in the end of March and again on April 5, questioning about reimbursement checkI have been told that I should have received it and customer service were not sure what happenThey promised me to refile the claim again, and to speed out the process since I have been waiting for long timeToday is May 27, and I have not heard from CVS, nor I have received a check for $CVS ***

This company is a fraudTheir pricing policies are fraudulent Received monthly bills even after cancellation!

My personal privacy has been violated by CVS/Caremark mail order pharmacy
08/23/16-Changed shipping address online for a refill medication
-Called CVS caremark mail order deparment and spoke with a representative to ensure and confirm the correct
change of address
08/24/16-Received an email of "Order Received Confirmation with the Correct mailing address
08/27/16-UPS tracking system states that the medication has been delivered by not in the mailbox of the correct
address
08/29/16- Called CVS Caremark and the representative states that the medication order has been sent to the
WRONG ADDRESS
-Went tot he wrong address location to inquire about the medication and the medication package has been
opened by the person living in the house --HIPPA VIOLATION !!
-Furious!! and called CVS Caremark and no one is able to give me an answer as to why the medication was

January 22, 2018 Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont Donald Lynch Boulevard, Suite Marlborough, MA 01752-4705 Complaint # ***/ *** *** Dear Sir/Madam, CVS/Caremark administers the prescription benefits portion of many health
plans as well as offer services through our Specialty Pharmacies. This letter is in response to the correspondence we received from your office on January 9, Thank you for the opportunity to address Ms*** concerns regarding being sent to collections for a balance due. Upon review of Mrs***’s concern it was verified Ms*** was sent to collections because the date of service of February 22, was billed several times and denied coverage by her insurance companyOnce Ms*** spoke with her insurance company we were able to reprocess the claim on August 17, The outstanding amount of $that was sent to the collection agency was paid on September 26, by her insurance companyUnfortunately the agency was not notified that the balance was paid off which is why Mrs*** continued to receive calls and notices of a balance owedAs of today, Ms*** has a $balance on her accountOur billing and reimbursement department has been in contact with the agency to cancel the balance from collection. Ms*** will be receiving a letter confirming she owes $CVS Caremark does not report on the member’s credit report. Should you or Ms*** have any additional questions or concerns, please do not hesitate in contacting me at 1-*** Sincerely, *** ***Member Advocate

July 6,
Revdex.com of Eastern MA, ME, RI, & VT*** *** *** *** *** ***
*** ** ***
Complaint ID: *** / *** ***
To whom it may concern:
CVS/caremark administers the prescription benefits portion of the *** health plan, of which Mr
*** *** is a memberThis letter is in response to the correspondence we received from your office on June 22, Thank you for the opportunity to address Mr***’s concern as expressed in Complaint ID: ***
Upon review of the prescription order in question, we verified your recent prescription mail order was shipped on March 29, Per *** *** *** *** tracking information, the prescription order shows a proof of delivery on April 5, Typically, when there is proof of delivery of an order the mail order pharmacy will only reship at the member’s costIn an effort to resolve this issue in Mr***’s favor, an exception was made and a one-time courtesy credit of $was applied to Mr***’s Caremark accountMr***’s Caremark account now reflects a $balance
We value Mr*** as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mr*** have any additional questions or concerns, please do not hesitate in contacting me at ***
Sincerely,
*** ***Member Advocate

On March 25, called CVS Caremark regarding a refillTold I did not put in for automatic refill when submitting Rx, however, my primary physician submitted the script The medication is one that can not be started or stopped abruptly as to the horrible side effectsMissing a day or would not have led to the side effects of withdrawal I had to go through had my medication arrived in a timely manner On 3/30, (days later) I received a call from physicians office informing me they (CVS Caremark) was out of the pills and needed to substitute capsules, they gave the okI had expected to receive the meds, instead, they were just being shippedOn 4/1/medications arrived and I have now endured days of withdrawalPrior to that I spoke with "***" a female rep from CVS, (3/31) told I can no longer stop delivery or payment (autopay) but will credit my next delivery of the same medication I no longer want to resume this medication as I have experienced the withdrawal and would

I placed order # *** on 4/20/I received an email from you all informing me that my order had been shipped and was giving the tracking #I then went to the post office after the tracking # indicated that my package was available for pick upWhen the clerk brought the package, the tape was coming off and I could see inside of itI could see that the items inside were not the items I ordered, therefore, I refused to sign for the packageInstead, I refused the packageThey told me that the package will be returned to senderI called CVS.com toll free # on several occasions and have been told excuse after the next as to why my refund has yet to be processedIt is now 5/18/and my refund has yet to be processed 1st of all, the items inside this package were not the items I ordered2nd of all, I refused the package after the clerk brought it out

In order to properly investigate your concerns, we are in need of additional information. Please provide us with the following information: Member ID number, Date of Birth, and the medication in question

medicine ordered in jannuary never recived and they what me to pay$i call them several time that medicine never recived but i'm resposable for payment

Caremark is a horrible company that is dealing with medical, similar to doctors in that they are to ensure that patients get their proper medications prescribed by their doctors Unfortunately Caremark thinks they are better than your personal doctor and get to tell your doctor how to practice even though they are NOT DOCTORS and the doctors they have working for them have never met the patient They will deny medications playing games with your healthThey are indirectly in the medical field and causing harm to people

CVS Pharmacy along with CVS Caremark and CVS Specialty have a relentless, unwanted, contact policyI have spent countless hours requesting that I not be contacted by phone, by text, by email to have my prescriptions refilledThey continued to promise to remove my number and continue to call meCVS Caremark has twice filled prescriptions that were never ordered then insist I pay the copay for a drug I did not order I have contacted them by phone, by email, in person, via *** and ***, but the contacts keep comingIt is beyond the point of harassmentWhile I do understand that there are other companies who provide this service, my insurance requires I do business hereThe contacts must stop!!!!!

On December 12, 2017, I called my local pharmacy to renew a prescription This prescription is made as a result of a monthly blood test to determine blood levels and can (and has) change monthly dosage dependent upon the aforementioned test resultsIt is imperative that these tests are run monthly as the patient is pregnant and directly affects the unborn baby's growth and development Upon calling to renew, I was told I would have to get a day supply and to contest any issue with CVS directly, or pay full price for a day supplyWhen I spoke with *** at CVS customer service, she told me that I had several options I could wait to get a medical necessity letter from my doctor, which means I would not be able to get my prescription immediately, which puts my unborn baby at risk because the pills are critical to it's developmentI could pay full price until my doctor writes a note, but those pills would not be reimbursed I could refill my prescription for days, but I w

I use a specialty medication for asthmaIt is a shot that is delivered to my doctor's officeCVS Specialty carries this medicationI have been receiving this medication for over yearIn April 2017, I took a government role and so I received a new insuranceBecause I had a secondary insurance that did not change, this is did not effect the specialty medicationUp until that time, my copay for the medication was under $per month
In May, I got married and changed my insurance again in JuneI understand that is a lot of changes, but I called CVS Specialty in July (once I received my new insurance card) to carefully explain all the changes as I saw that CVS was billing against the wrong insurance companyCVS was billing against my secondary insurance company, which does not pay out very muchIn June or July CVS failed to deliver my medication without any notification, and I suffered an asthma attack due to not receiving the medicine until weeks past my appointment date

I received a bottle of pills from CVS through the mailThese were a prescription I did not order or wantIn fact I have never had prescriptions filled through the mail nor do I have my prescriptions filled at a CVS storeI have contacted the business twice now and all they can tell me is my doctor ordered itMy doctor says they asked for the refillMy issue is I did not order itThe bill is only for however it is a very deceptive business practice to send me something I did not order and expect me to pay for itAs I explained to them if my doctor gives me a prescription it is up to me to get it filled

my employer had not issued my prescription card as my coverage began nov
On January I purchased *** prescription out of pocket in cash $
Ive submitted by refund documents by fax multiple times, and multiple phone calls (at least times) only to provide all the documents requested by their Tennessee claims center and was working with a person named
*** Band promised a call back over and over again, only to be ignored
I think this company needs their books pried open and thoroughly scrutinized to see how many people have been treated this wayI see by the complaints plastered all over the internet that this company should be audited

I use a specialty medication for asthmaIt is a shot that is delivered to my doctor's officeCVS Specialty carries this medicationI have been receiving this medication for over yearIn April 2017, I took a government role and so I received a new insuranceBecause I had a secondary insurance that did not change, this is did not effect the specialty medicationUp until that time, my copay for the medication was under $per month
In May, I got married and changed my insurance again in JuneI understand that is a lot of changes, but I called CVS Specialty in July (once I received my new insurance card) to carefully explain all the changes as I saw that CVS was billing against the wrong insurance companyCVS was billing against my secondary insurance company, which does not pay out very muchIn June or July CVS failed to deliver my medication without any notification, and I suffered an asthma attack due to not receiving the medicine until weeks past my appointment date

December 21,
Revdex.com
*** *** *** *** *** ***
*** ** ***
Complainant ID: *** / *** ***
To Whom It May Concern:
This letter is in response to the correspondence we received from your office on December 8, Thank you for the opportunity to address Mrs*** ***’s concerns regarding the delay in receiving medication
Upon review of Mrs***’s concerns we were able to confirm that there was no delay with shipping her order. On December 2, Mrs***’s order was shipped for delivery by December 3, to her local CVS retail pharmacy. On December 7, Mr*** contacted our specialty customer care, and was informed that the order was delivered on December 3, as expectedOur records do not indicate that there were any delays nor do we show any documentation stating that there were any issues with Mrs***’s order. In an effort to assure Mrs***’s package did arrive, our specialty pharmacy contacted the CVS retail location and verified the package was delivered
We sincerely apologize for any frustration or inconvenience that Mrs*** experiencedWe value Mrs*** as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mrs*** have any additional questions or concerns, please do not hesitate to contact me at ***. My office hours are Monday thru Friday from 9:a.muntil 5:p.mCentral Standard Time
Sincerely,
*** ***
Member Advocate

I contacted Caremark back in May as my Benefit Choice was open that month with a start date with new health plans on July 1, I was unable to find any info online or when I called, so I filed a Revdex.com complaint I had a representative from Caremark call me and tell me that he can answer my questions The reason it is so important to know what drugs are covered is that my wife is years post transplant with no problems When I spoke with the rep I told him *** (***) was one and said well generic is covered at $20/copay day supply, then asked about *** 360, which again said a generic $20/day supply So I decided to switch to the *** open access plan and cvs/caremark which is attached to it I go fill my wife's prgraf and its a $for a days supply!!!! I was like what!!!! I paid 0!!!! when I had my previous health insurance, they covered a small portion and a pharmacy voucher from the manufacture was applied, we paid nothing and that was for