CarHop Auto Sales & Finance

Response received via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs [redacted] purchased her vehicle from CarHop on July 20, 2016, and UniversalAcceptance Corporation (UAC) (CA) holds her contractThe purchase included both a seven daySatisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehiclepassed the smog test on or about July 14, 2016, prior to Ms [redacted] purchase.I spoke with Ms [redacted] on several occasionsCarHop made a reasonable offer to Ms [redacted] .She stated that she would call me with her decisionI left Ms [redacted] a voice message to callme with her decision; unfortunately, Ms [redacted] has not returned my call at this time.I encourage Ms [redacted] to contact me at the number below so we can resolve this matter.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####"

Initial Business Response / [redacted] (1000, 7, 2015/10/18) */ Received business response via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] purchased his vehicle from CarHop on February 7, and Universal Acceptance Corporation (UAC) (MN) holds his contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale I spoke with Mr [redacted] on October 14, and he stated that he had stopped paying on his contract in June because of repairsI explained to him that the repairs needed were not covered under the limited warranty To best assist Mr [redacted] I consulted UAC and they, under no obligation to do so, agreed to issue Mr [redacted] a Satisfaction of Debt (SOD) which will relieve him from any further debt owed upon the return of the vehicle and keysMr [redacted] stated that he would return the vehicle as soon as he possible couldI encourage Mr [redacted] to contact me at the number below if he should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Response received via e-mail to Revdex.com: "July 22, 2016RE: Ms [redacted] ***File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs [redacted] purchased her vehicle on June 1, from CarHop and universalAcceptance Corporation (UAC) (MN) holds her contractThe purchase included both a sevenday Satisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Experian Auto Check prior to its sale.I checked with UAC and they were able to satisfy her complaint regarding the late feesI spokewith Ms [redacted] on several occasions regarding her mechanical issuesCarHop is willing to payfor diagnosis into the current vehicle issueOnce we have a diagnosis, CarHop will be able todetermine how we can further assist Ms***I will be in contact with Ms [redacted] to verify thatshe is satisfied with the resultI encourage Ms [redacted] to contact me at the number below.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####"

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Received business response via e-mail to Revdex.com -- scan is attached; text of letter reads as follows: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] and Mr [redacted] purchased their vehicle from CarHop on July 23, and Universal Acceptance Corporation (UAC) (MN) holds their contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale On or about October 8, CarHop honored its warranty by replacing the transmissionIt is important to mention that at that time the vehicle had been driven 16,milesOn October Mrs [redacted] reported a mechanical issue with the transmission and CarHop paid for the tow cost and the diagnostic feeIt was determined that the vehicle needed an output speed sensor, which is a non-covered repair and therefore the claim was deniedAgain, it is important to mention that since the transmission was replaced a few weeks prior, the vehicle was driven another 1,miles UAC offered a payment modification to help Mr [redacted] and Mrand Mrs [redacted] but they refused to sign the form approving the modification because they felt the process took too longUAC tried to work out a resolution with the customers after the vehicle was left abandoned at a shopDuring this time the vehicle was still at the repair facility unrepairedTo save them from shop storage fees CarHop had the vehicle moved to the lot and again tried to work out a resolution On November 5, UAC sent a Notice of Sale letter to Mr [redacted] and Mr [redacted] The letter states that UAC has repossessed their vehicle and instructions on how to redeem the vehicle by November 15, UAC did not receive a response from Mr [redacted] , or Mrand Mrs [redacted] When I spoke with Mrs [redacted] on November 25, 2015, I advised her of her right to redeem the vehicle by paying the entire balanceI also informed her that UAC would be willing to offer a Satisfaction of Debt (SOD) which will relieve them of any further debt owed on the vehicleI encourage Mr [redacted] , Mror Mrs [redacted] to contact me at the number below to finalize the SOD offer Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] " Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/04) */ Received consumer response via e-mail to Revdex.com, 12-4-15: "December 4, Attn: [redacted] @thefirst Revdex.com.org Re: Case [redacted] Car Hop Auto Sales & UAC Finance We ( [redacted] & [redacted] ) received the response from Julie [redacted] (UAC) from [redacted] (Revdex.com)Thank you so much for forwarding our complaint to her (Julie) Our van went down the first time on September 30, We ( [redacted] ) would like to say again that on October 9, a used junkyard transmission was put in the Town & Country Chrysler van that was purchased July 23, The first repair for the used transmission was done at [redacted] at [redacted] on October 14, I ( [redacted] ) took the van back on the October 15th & 16thOn Sunday October 18, the van goes down again October 19, called UAC about the problem happening again along with the check engine light coming back onIn four days there was no way miles had been driven on the van especially when we were still in a rental car and had been in the rental since October 1, The van was towed again, this time it went to [redacted] at [redacted] where it set for about a week because of a censor unit and possibly electrical problemsOur understanding in speaking with Ed (ext ***) that he was going to pay for the censor unit in the amount of $plus tax, have his mechanics do a diagnostic and check to make sure everything was working properlyWhen we saw the van again about a week later it had been towed to Car Hop at [redacted] which that dealership is now closed Our reason why the modification was never signed was because when we (***, [redacted] & [redacted] ) went to sign it Natasha had us under the impression she had all necessary paper work but she (Natasha) called her supervisor Angela in Minnesota and she (Angela) told [redacted] to call her on UACs line at ext We got up and left the office after waiting for about minutesThe modification was supposed to have been for October and November since we had been in a rental all of this timeCar Hop/UAC did tow the van twice to the shop they selectedIt was never abandoned or repo because it was in there procession again as of October 19, November 5, we ( [redacted] ) did receive the letter about the van going to the auction after November 15, I ( [redacted] ) did fax all information to the Revdex.com officeI spoke with [redacted] and at that time he informed me that he had a contact person to forward my information to for immediate attention November 11, received the call from Ed (ext ***)He wanted $dollars GOOD FAITH payment towards the vanI ( [redacted] ) tried explaining to Ed that [redacted] wasn't going to sign the modification and pay $GOOD FAITH unless the van was up and running properly November 20, Julie phoned and spoke to [redacted] and everything was explained to her as to what was going on about the vanJulie was going to check and see where the van was because nobody knew where it was at this timeAround 210p.mJulie calls [redacted] back and states she thought the van was auction off and Car Hop UAC had the title transfer out of [redacted] & [redacted] 's name and also she wasn't able to reach the necessary people she needed to speak with November 25, Julie called about 8:25a.m.informing [redacted] that the van was at the auction and if we ( [redacted] ) wonted it back the full payment of $738.00, plus repo fees, storage fees and have the van re title back into our namesJulie also asked [redacted] had the taxes been paidThe van had all taxes and license fees paid until (year plates)Julie never mention about the modification for the two months during the conversation We ( [redacted] & [redacted] ) fill that this entire incident with UAC/Car Hop was wrongfully done towards us as customersThere was never a problem with them receiving payments on time and we were always current until this happenWe are hoping that your company will be able to see that recovery of (1) $all payments that was paid and on time be reimbursed, (2) $the deductable and convertor being put on van on October 13, 2015, (3) rental fees of $and (4) the SOB along with a letter on UAC/Car Hop letter head stating that the Town & Country Chrysler van has been taking off our ( [redacted] )s credit report with no additional money due If you should need any additional or further information please call (314) [redacted] Again, thank you for all of your help [redacted] & [redacted] " Final Consumer Response / [redacted] (3000, 11, 2015/12/17) */ Received consumer response via e-mail to Revdex.com: " [redacted] & [redacted] StLouis Mo (314) [redacted] December 17, Attn: [redacted] @thefirst Revdex.com.org Re: case [redacted] Car Hop Auto Sales & UAC Finance We ( [redacted] & [redacted] ) received the response from Julie [redacted] UAC Again, a modification was offered at one time for the October & November payment on the Town and Country van because of the length of time it was taken to repair our van and also because of a rental we had to get due to the fact of the van being down & not running for almost three months A used junkyard transmission was put in the van on October 14, and exactly four days later the same problem(s) happen again not a week laterThere was no way in four days miles was put on the van December 4, I ( [redacted] ) did speak with Julie and she only offered the SOD, and nothing more even after receiving our response dated December 4, that was emailed to her from [redacted] with the Revdex.comWe ( [redacted] & [redacted] ) called the DMV in Jefferson City on Monday December 7, at (573) 3669,and spoke to operator #(Jerri) which she informed us that the title was transferred over and processed on November 18, UAC told the DMV that the van was repossessed and abandonThis is not true the vehicle was never abandon or repoUAC had it towed again to [redacted] & they (UAC) refused to pay $plus tax after Ed (ext ***) said UAC would pay for, along with a diagnostic check to make sure everything was running and working properly We ( [redacted] & [redacted] ) fill that Julie needs to get the correct information and not assume anything that she's not aware ofWe do understand Julie handles the process with situations like this, but this has been handling wrongfully and someone at UAC needs to handle this mistake because another customer somewhere down the line will experience this same situation and it will once again be over looked and UAC Car Hop will get away with it againThere was or payments made on this van on time and now it's as if our money has been thrown awayHow can a title that we ( [redacted] & [redacted] ) still have be transferred back into UAC's name when we never sign it and the van was never repossessed, it was in the shop of UAC's choiceNow we're being informed that a decision for the SOD will only be extended until December 21, per Julie [redacted] What happens to all monies that have been paid out and the offer we asked for? If you should need any additional information please don't hesitate to call usAgain, thank you for your help [redacted] & [redacted] " Final Business Response / [redacted] (4000, 13, 2015/12/22) */ Received follresponse from CarHop via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the 3rd complaint from Mr [redacted] To reiterate on or about October 8, CarHop honored its warranty by replacing the transmissionA few weeks later on or about October 22, 2015, Mrs [redacted] reported a mechanical issue with the transmission and CarHop paid for the tow cost and the diagnostic fee as a good will gestureIt was determined that the vehicle needed an output speed sensor, which is a non-covered repair and therefore the claim was deniedIt is important to mention that since the transmission was replaced a few weeks prior, the vehicle was driven another 1,miles Mrsand Mr [redacted] refused to neither pay for the non-covered repair nor remove their vehicle from the repair facility, therefore, abandoning the vehicle at the repair facility UAC offered a payment modification to help Mr [redacted] and Mrand Mrs [redacted] but they refused to sign the form approving the modification because they felt the process took too longBecause they refused to sign the modification, it was never processed On November 5, UAC sent a Notice of Sale letter to Mr [redacted] and Mr [redacted] The letter states that UAC has repossessed their vehicle and instructions on how to redeem the vehicle by November 15, UAC did not receive a response of any kind from Mr [redacted] , or Mrand Mrs [redacted] Therefore their vehicle was repossessed UAC is clearly exceeding their legal obligation by offering a Satisfaction of Debt, which again, relieves them from any further debt owed on the vehicleWe will extend the SOD offer until December 31, Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] "

Initial Business Response / [redacted] (1000, 6, 2015/09/24) */ Business response received via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] and Mr [redacted] purchased their vehicle on August 24, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale CarHop refunded Ms [redacted] for the tires that she purchasedIn addition, CarHop is willing to pay for diagnosis into the current vehicle issueOnce we have a diagnosis, CarHop will be able to determine how we can further assist Ms [redacted] I have left Ms [redacted] several voice messages but as of the time of this letter I have not heard back from Ms [redacted] I encourage Ms [redacted] to contact me at the number below if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] Initial Consumer Rebuttal / [redacted] (4200, 12, 2015/11/25) */ Received subsequent / follresponse from consumer, in form of 'new' complaint opened 11/23/ (Deleting that 'new' complaint; entering new info as addition to original complaint.) Text of 'new' complaint reads as follows: "Tuesday November 17th I returned the minivan and the keys to the Everett Carhop lotThe salesman was really rude when I came inside to return the keysFirst he tried to get me to have the van refinanced to "make it more affordable" Wasn't it supposed to be affordable the first time? I explained that $a month for a car payment wasn't affordable on $over minimum wage.This van has had problems since day oneThe transmission was going out on the way to the carlot! The salesman's tone changed as soon as I said the van had issuesHe told me "go in there and give the keys to that guy." So I returned the keys to the UAC guyNow I woke up this morning and my bank account is $negative and their is a $overdraft fee on my account nowI want my loan cancelled and want nothing else to do with CarhopCarhop is a crooked carlot that will take advantage of anyoneNo one detailed the minivan before we took it home and no one looked it over to make sure it was a mechanically sound vehicle for a family with small children to ride inWe had to drive to Seattle and pick the van up ourselves the Carhop salesman didn't go with usHe sent us to Seattle in a Tahoe that had no title to exchange for the minivanCarhop has been one headache after another and I'm already looking for an attorney Product_Or_Service: overdraft in my account DESIRED RESOLUTION: I want the overdraft fee reimbursed to my account and the direct deposit and loan cancelled and then to never hear from Carhop again" Final Business Response / [redacted] (4000, 14, 2015/11/25) */ Received response from CarHop to 'new' issues presented in complaint: "CarHop offered to fix (Ms [redacted] 's) vehicle in September 2015; she told me she was taking it to a repair shop on September We refunded them for non-covered tires, as a courtesyBack in September I left her many voice messages asking her when she was taking to the shopShe never did, nor did she return any of my callsIn addition, she never called CarHop or UAC to report any other mechanical issuesOn November 17, Ms [redacted] and Mr [redacted] voluntarily returned the vehicle to the CarHop sales locationThey were fully explained the repercussions of a voluntary repossession and they stated they do not care about their credit scoreTheir automatic payments are still coming out because they have not requested that their AP be stoppedThey have to call UAC to stop AP or they will continue to come outUAC is not able to release them from their contractThey will receive a Notice of Sale letter, explaining that if they want to get current on payments and retrieve the vehicle they can work with UACOtherwise, once the vehicle is sold at auction, that amount will be deducted from their balance and they are responsible for the remaining balance."

Initial Business Response / [redacted] (1000, 6, 2015/09/30) */ Business response received via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] ***Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle on July 20, 2015, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale I have left Ms [redacted] numerous voice mails in an attempt to work with Ms [redacted] towards a satisfactory resolutionUnfortunately Ms [redacted] has not returned any of my callsI encourage Ms [redacted] to contact me directly so that we may resolve her situation Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/02/16) */ Received business response via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] purchased his vehicle from CarHop on July 16, 2015, and Universal Acceptance Corporation (UAC) (PA) holds his contractThe purchase included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale To best assist Mr [redacted] I contacted UACWhile under no obligation to do so and solely as a good will gesture, UAC issued Mr [redacted] a Satisfaction of Debt (SOD) which relieved him of any further debt owed upon return of the vehicle, title and keysMr [redacted] stated that he was satisfied with the resultI encourage Mr [redacted] to contact me at the number below if he should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] " Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/16) */ Mr [redacted] confirms that SOD has been issued, and he considers the matter resolved

Initial Business Response / [redacted] (1000, 6, 2015/08/26) */ Response received via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle on June 30, 2015, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale We are willing to work with Ms [redacted] towards a reasonable and satisfactory resolution; however, she has not yet returned my numerous phone voice messagesI encourage Ms [redacted] to contact me at the number below at her earliest convenience Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] and Mr [redacted] purchased their vehicle on October 1, The purchase included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale I spoke with Ms [redacted] on December 22, and advised that CarHop will pay to have the repairs completed at no cost to herMs [redacted] stated that she is satisfied with this resultI encourage Ms [redacted] to contact me at the number below if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) im still not happy because the air conditioner being fixed included freeon being part of the job and after all ice went thru just to get tbem to honor their promise to fix ac and the horrible way that ashley from nevada store treated me and my husband I sbould get freeon added at day of service.I mean its part of havingthe ac fixed and how am I to know its going to worm if they arent adding the freeon .wby am I havi.g to pay for the freeon .this is just more bullcrap from carhop!i eish I would have never done buisness their and dont reccomend anyone purchasing a car their.I feel im having to settle with their crap .all because I cant make them do whats right by the customer.so ya they arent really doing whats right I paid ten grand for a vehicle when all said and done and they will not put freeon in the ac when its replaced because they are toocheap and look at all I went thru just to get them to fix what they promised when I bought vehicle .horrible customer service and yet I get notbing for being treated like st

Follresponse received via e-mail to Revdex.com, 3-7-17: "RE: Ms [redacted] ***File No: [redacted] Thank you for forwarding the rebuttal complaint from Ms [redacted] ***Ms [redacted] purchasedher vehicle from CarHop on May 30, and Universal Acceptance Corporation (UAC) (CA)holds her contractThe purchase included both a three day Satisfaction Guarantee and an 18month / 18,mile limited warranty, which covers major internal engine and internaltransmission components, as well as the drive trainThe vehicle had a clean and clear AutoCheck prior to its sale.To reiterate, since her purchase, CarHop has honored its warranty in repairsAdditionally, wehave paid over $1,for repairs which are not covered under the limited warranty as a goodfaith effort to exceed Ms***’s expectations.To best assist Ms [redacted] I consulted with Universal Acceptance Corporation (UAC)UACinformed me they have assisted Ms [redacted] with contract modifications to accommodate herfinancial needsIn addition, UAC has offered to assist Ms [redacted] by offering to pay for a towand the diagnosis into her current mechanical issuesMs***’s vehicle has been repossessedfor non-paymentMs [redacted] made the decision not to redeem her vehicle.UAC is still willing to work with Ms [redacted] towards a satisfactory resolutionI encourage Ms[redacted] to contact me at the number below no later than March 17, 2017.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####"

Initial Business Response / [redacted] (1000, 6, 2015/09/16) */ Business response received via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle on June 2, 2015, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale I spoke with Ms [redacted] on September 15, and she agreed to take her vehicle to Precision Tune at her earliest convenience for an updated thorough diagnosis's which CarHop is paying forOnce we have a diagnosis, CarHop will be able to determine how we can further assist Ms [redacted] Ms [redacted] agreed to inform me when she is taking her vehicle to the repair facility in order for CarHop, and me to continue to work with Ms [redacted] towards a satisfactory resolution together Ms [redacted] has my direct contact information and I encourage her to contact me directly Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Response received via e-mail from CarHop: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle on October 19, 2015, which included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale.Since her purchase, CarHop has honored its warranty in repairsMs [redacted] ’s warranty repairs were completed and she retrieved her vehicle on or about April 20, CarHop is unable to refund Ms [redacted] any money for the non-covered repairs that she paid for.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####"

Initial Business Response / [redacted] (1000, 6, 2016/01/22) */ Response received via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Ms [redacted] purchased her vehicle from CarHop on August 4, 2014, and Universal Acceptance Corporation (UAC) (IL) holds her contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Experian Auto Check prior to its sale To best assist Ms [redacted] I consulted with UACUAC takes customer service very seriouslyOn that note, I appreciated the details Ms [redacted] provided to me on January 19, during our phone conversationWith that data, UAC can research the example to provide any training opportunities where neededMs [redacted] stated that she appreciated my call and our conversation I encourage Ms [redacted] to contact me at the number below if she should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Initial Business Response / [redacted] (1000, 11, 2015/11/02) */ Received business response via e-mail to Revdex.com: "RE: Mr[redacted] File No: [redacted] Thank you for forwarding the complaint from Mr[redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] purchased his vehicle on September 12, 2015, which included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale Upon investigation we spoke with A-Plus Automotive on October 22, and they informed us that Mr [redacted] failed to bring the vehicle to the shop in order for them to get the correct tire sizeCarHop is willing to supply two tires and have the tires mounted and balanced at no cost to Mr [redacted] I have attempted to contact Mr [redacted] on numerous occasions via his phone number that we have on file, which is the same number that Mr [redacted] put on his Revdex.com complaint letter, unfortunately each time I call the recording says that this number is not accepting calls at this timeIn addition, I have emailed Mr [redacted] and have not received a replyWe ask that Mr [redacted] take his vehicle to A-Plus no later than November 6, so that they may get the tire size and order the two tires Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted] "

Received follresponse from CarHop via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the rebuttal complaint from Ms [redacted] Ms [redacted] purchased her vehicle from CarHop on July 1, 2016, and Universal Acceptance Corporation(UAC) (CA) holds her contractThe purchase included both a seven day Satisfaction Guaranteeand an month / 18,mile limited warranty.As stated in our first reply letter, CarHop arranged to tow the vehicle to a repair facility and payfor the diagnosis into the current vehicle issueThe result was that the vehicle only needed abattery, which is not a covered item under the limited warrantyAs a good will gesture, CarHopreplaced the battery, and paid for the tow all at no cost to Ms [redacted] In addition, CarHophad to pay to have another key made because they key was not with the vehicle when it wastowed to the repair shop.I called and left numerous voice messages for Ms [redacted] , informing her that her vehicle wasfixed, at no cost to her and she may pick it upMs [redacted] abandoned the vehicle at therepair shop and never returned any of my calls.Ms [redacted] is passed her seven day return policy; therefore CarHop is unable to issue her arefundHowever, UAC has released her from her contractual obligation.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####"

Complaint received via e-mail to Revdex.com:"March 25, 2016VIA E-MAIL ONLYRE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMr [redacted] purchased his vehicle on June 16, 2015, which included both aseven day Satisfaction Guarantee and an month / 18,mile limited warranty, which coversmajor internal engine and internal transmission components, as well as the drive trainThevehicle had a clean and clear Experian Auto Check prior to its sale.Since his purchase, CarHop has honored its warranty in repairsI have had several phoneconversations with Mr [redacted] ’s wife, [redacted] , per his requestAs a good willgesture, CarHop paid to have the vehicle towed to [redacted] Automotive on March 25, for adiagnosis into the current mechanical issuesOnce we have a diagnosis, CarHop will be able todetermine how we can further assist Mrand Mrs [redacted] .I assured Mrs [redacted] that I would follow up with her as soon as I received the diagnosis thebeginning of next weekIn the meantime I encourage Mrand Mrs [redacted] to contact me atthe number below if they should have any further questions or concerns.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/01/14) */ Received response via e-mail to Revdex.com: "RE: Mr [redacted] File No: [redacted] Thank you for forwarding the complaint from Mr [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMr [redacted] purchased his vehicle on November 23, 2015, which included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale Mr [redacted] returned the vehicle to CarHop on December 21, and was released from his contractI left Mr [redacted] a voice message to confirm that he is satisfied with this outcomeI encourage Mr [redacted] to contact me at the number below if he should have any further questions or concerns Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ Received business response via e-mail to Revdex.com: "RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs [redacted] purchased her vehicle from CarHop on April 3, and Universal Acceptance Corporation (UAC) (CA) holds her contractThe purchase included both a three day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale Since her purchase, CarHop has honored its warranty in repairsHowever, to best assist Ms [redacted] I consulted with UACWhile under no obligation to do so and in an effort to exceed Ms [redacted] 's expectations, UAC has agreed to issue Ms [redacted] a Satisfaction of Debt (SOD) which will relieve her of any further debt owed upon return of the vehicle and keys I spoke with Ms [redacted] on November 23, to make this offerMs [redacted] stated that she will think about it and call me backI have left her a few voice messages but I have not heard back from Ms [redacted] I encourage Ms [redacted] to contact me at the number below no later than December 4, so that we may discuss the details Please contact me if I may be of further assistanceThank You Sincerely, Julie [redacted] Customer Relations Specialist [redacted]

Revdex.com spoke by phone with Mr [redacted] , who confirms receipt of his check

Response received via e-mail to Revdex.com: RE: Ms [redacted] File No: [redacted] Thank you for forwarding the complaint from Ms [redacted] Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs [redacted] purchased her vehicle from CarHop on 06/27/and UniversalAcceptance Corporation (UAC (PA) holds her contractThe purchase included both a seven daySatisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Experian Auto Check prior to its sale.I have left Ms [redacted] several voice messages in an attempt to assist herUnfortunately, I havenot received a return messageI encourage Ms [redacted] to contact me at the number below nolater than 10/27/to resolve this manner.Please contact me if I may be of further assistanceThank You.Sincerely,Julie [redacted] Customer Relations Specialist###-###-####