CarHop Auto Sales & Finance

Response received via e-mail to Revdex.com, 1/5/16: "December 5, 2016RE: Ms*** ***Thank you for forwarding the complaint from Ms*** ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs***
purchased her vehicle on November 15, 2014, which included both athree day Satisfaction Guarantee and an month / 18,mile limited warranty, which coversmajor internal engine and internal transmission components, as well as the drive trainThevehicle had a clean and clear Experian Auto Check prior to its sale.I briefly spoke with Ms*** on January 5, Unfortunately, the limited warranty hasexpired past the monthsWhile we want Ms*** to be satisfied we cannot cover all repairson a used vehicle.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 8, 2015/06/09) */
Received business response via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate when
any of our customers has mechanical issues, unforeseen
problems do sometimes occur with used
vehiclesMs*** purchased her vehicle on May 18, 2015, which included both a three day
Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale
We take customer service very seriouslyOn that note, we appreciate the details Ms***
provided where she felt she received service that was less than professionalWith that data, we
can research the example to provide any training opportunities where needed
I spoke with Ms*** on June 2, and informed her that her down deposit refund check had arrived at the CarHop Sales location in Auburn, WAMs*** stated that she would be picking up her check todayMs*** thanked me for my callI encourage Ms*** to contact me at the number below if she should have any further questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
***
Customer Relations Specialist
***
Initial Consumer Rebuttal /* (3000, 9, 2015/06/09) */
Yesterday 6/I was contacted by Carhop that my refund check was available and to come by and pick it upSo I went with my mom and they asked me if I was *** and they handed me an envelopeIt had a check for $made out to meSo I took it to my bank
Final Consumer Response /* (2000, 10, 2015/06/09) */

Response received via e-mail to Revdex.com: RE: Ms*** ***File No: ***Thank you for forwarding the complaint from Ms*** ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs***
purchased her vehicle from CarHop on April 4, 2015, and UniversalAcceptance Corporation (UAC) (CA) holds her contractThe purchase included both a three daySatisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Auto Check prior to its sale.I spoke with Ms*** on May 15, and she stated that she was able to see her credit reportthat UAC furnished to the Credit Reporting AgenciesMs*** stated that this satisfied hercomplaintI encourage Ms*** to contact me at the number below if she should have anyfurther questions or concerns.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####

Initial Business Response /* (1000, 7, 2016/03/15) */
Business response received via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***Although it is
unfortunate when any of our customers has mechanical issues,
unforeseen problems do
sometimes occur with used vehiclesMs*** purchased her vehicle from CarHop on June
2, 2015, and Universal Acceptance Corporation (UAC) (CA) holds her contractThe purchase
included both a seven day Satisfaction Guarantee and an month / 18,mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Auto Check prior to its sale
The CarHop Branch Manager, Tonya spoke with Ms*** on March 8, to offer
assistance for her non-covered repairsIn addition, to best assist Ms***, Tonya consulted UACUAC is also willing to assist Ms*** by deferring a payment for herUnfortunately, for unknown reasons, Ms*** did not accept our offer
I have left Ms*** several voice messages, as of the time of this letter, Ms*** has
not returned my messagesI encourage Ms*** to contact me at the number below no later than March 22, to accept our offer to assist with the non-covered repairs
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***
Initial Consumer Rebuttal /* (3000, 9, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Ms.*** feel that I should not have to pay out of pocket for repairs due to the fact that I have had to pay all repairs and servicing out of pocket since date of purchase when initially I was told repairs woul be covered under warranty every time I have had a problem with the vehicle I have taken it to one of their shops then I'm told it's not covered under warranty but I'm still charged $I have also lost work days due to that I don't have a vehicle I have tried to contact carhop managers and I always get no response and my problem has not been resolved but they are still deducting my checking account for monthly payment which is unfair due to that I don't have a working vehicle I'm asking that they take back the vehicle and reemburse my money that I have paid if any further questions plse contact me thank you Ms.***

I am rejecting this response because:
I was unable to get the car diagnosed back in August due to work constraints limiting my time to get the car diagnosedHowever, my current issue is that this past month I went into CarHop in Bremerton, WA to trade into a newer vehicle, when I was told it would be possible after months of ownership of the PontiacHowever, I was told that this was not the case, and I have to have the balance at either 38% of the loan amount, or have my balance down to $4,The salesman I spoke with on this matter had deceived me in how long I must wait to trade in my vehicleAfter the various mechanical problems, including the filler neck, a bad radiator hose, and most recently a failed fuel pump - I believe I have reached the pinnacle of dealing with CarHop unless they are willing to negotiate me into a newer vehicleI have paid consistently and on time over the last thirteen months

Initial Business Response /* (1000, 5, 2015/07/17) */
Thank you for forwarding the complaint from Ms*** ***Although it is
unfortunate when any of our customers has mechanical issues, unforeseen problems do
sometimes occur with used vehiclesMs*** purchased her vehicle from
CarHop on May 14,
The purchase included both a three day Satisfaction Guarantee and an month / 18,
mile limited warranty, which covers major internal engine and internal transmission components,
as well as the drive trainThe limited warranty does not cover towing or rental vehiclesThe
vehicle passed all State required inspections, as well as having a clean and clear Experian Auto
Check prior to its sale
On May 27, Ms*** notified CarHop to report a mechanical issue with her vehicleAs a
good will gesture, CarHop paid to have her vehicle towed to *** Automotive where CarHop
then paid for a replacement alternator at no cost to Ms***On June 1, Ms***
contacted CarHop about her airbag lightCarHop informed her that her contract that she signed
is clear in stating that we do not fix airbagsHowever, as another good will gesture CarHop
agreed to pay for the repair
On June 17, Ms*** reported to me that her airbag light was back on and she didn't feel
safe in the vehicleCarHop offered to get Ms*** into another vehicle, unfortunately, Ms
*** did not like her options that she qualified for and chose to keep the vehicle and take it into
a repair facilityOn June 22, Ms*** contacted me to inform CarHop that her vehicle
was involved in a hit and run accidentMs*** stated that she knew she was responsible to
repair the body damage at her expense, approximately $1,worth of damage
On June 29, Ms*** contacted me stating that her vehicle would not startAgain,
CarHop paid for the tow costCutt Loose reported that the daytime running lights were left on
On July 1, Ms*** reported that her vehicle would not start, yet again CarHop paid for
the third tow*** Automotive reported that they could not find the issue because the vehicle
started for them right away and continued to start throughout the rest of the day
*** I Edina, MN 55439-i *** phonei *** fax
On July 6, Ms *** stated to me that she wanted out of her contractWhile under no
obligation to do so and in an effort to once again exceed Ms***'s expectations, CarHop
issued Ms*** a Satisfaction of Debt (SOD) in exchange for her returning the vehicle on July
7, The SOD relieved her of any further debt owed on the vehicleIn addition, CarHop
issued a refund check to Ms***CarHop has more than exceeded its obligations by allowing
her to return a wrecked vehicle with $1,worth of damageIt is also important to mention that
Ms*** had driven the vehicle milesWith these facts, CarHop now considers this matter
closedMs*** may contact me at the number below if she should have any further questions
Please contact me if I may be of further assistanceThank You

Initial Business Response /* (1000, 6, 2015/07/22) */
Business response received via e-mail to Revdex.com:
"RE: Mr*** ***
File No: ***
Thank you for forwarding the complaint from Mr*** ***Although it is unfortunate
when any of our customers has mechanical issues, unforeseen
problems do sometimes occur with
used vehiclesMr*** purchased his vehicle from CarHop on June 12, 2015, and Universal
Acceptance Corporation (UAC (PA) holds his contractThe purchase included both a three day
Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale
I left Mr*** numerous voice messages and e-mails, unfortunately, Mr *** has been
unresponsiveHowever, I was notified by the CarHop Branch Manager that UAC, while under
no obligation to do so, issued Mr*** a Satisfaction of Debt (SOD) on July 17, which
relieved him of any further debt owed in exchange for returning the vehicleI encourage Mr
*** to contact Rachel at (484) *** if he should have any further questions
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***

Response received via e-mail from CarHop:"RE: Ms*** ***File No: ***Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate whenany of our customers has mechanical issues, unforeseen problems do sometimes occur with usedvehiclesMs*** purchased her
vehicle from CarHop on September 9, 2016, and UniversalAcceptance Corporation (UAC) (IA) holds her contractThe purchase included both a seven daySatisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Experian Auto Check prior to its sale.I have left Ms*** several voice messages; unfortunately she has not returned my callsMs.*** is passed her seven day return policy; therefore CarHop is unable to issue her a refund.However, UAC has released her from her contractual obligation.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"

Response received via e-mail to Revdex.com: June 29, 2016 RE: Ms*** *** File No: *** Thank you for forwarding the complaint from Ms*** ***. Although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with
used vehicles. Ms*** purchased her vehicle on April 13, from CarHop and Universal Acceptance (UAC) (MN) holds her contractThe purchase included both a seven day Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive train. The vehicle had a clean and clear Experian Auto Check prior to its sale.To best assist Ms***, I consulted with UACUAC informed me they resolved this complaint with Ms***I spoke with Ms*** and she confirmed that she is satisfied with this result. I encourage Ms*** to contact me at the number below if she should have any further questions or concerns.Please contact me if I may be of further assistance. Thank You.Sincerely,Julie ***Customer Relations Specialist###-###-####

Business response received via e-mail to Revdex.com -- text reads as follows: "RE: Ms *** ***File No: ***Thank you for forwarding the complaint from Ms*** ***Ms*** purchased the vehicle on March 18, 2016, which included both a seven day Satisfaction Guarantee and an
month / 18,mile limited warranty, which covers major internal engine and internal transmission components, as well as the drive trainThe vehicle had a clean and clear Auto Check prior to its sale.Ms*** returned the vehicle on March 23, She was informed it would be 7-business days for her refundShe received her refund on April 4, I left Ms*** a voice message on March 5, but I have not had a return call.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"

Revdex.com received e-mail from Mr ***, indicating that actual name on the account (girlfriend referenced in complaint) is *** ***

Final Consumer Response /* (2000, 12, 2016/02/25) */
Received overnighted lien release todayThis was resolved to my satisfactionThank you

Response received via e-mail to Revdex.com: "July 21, 2016RE: Mr*** ***File No: ***Thank you for forwarding the complaint from Mr*** ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMr*** purchased his vehicle on July 3, 2015, which included both a three daySatisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Experian Auto Check prior to its sale.I spoke with Mr*** and currently we are working to have his vehicle moved to another repairshop for the repairs to be completedAs I stated to Mr*** I will stay in direct contact withhim with updates as they develop.I encourage Mr*** to contact me at the number below if he should have any further questionsor concerns.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"

I am rejecting this response because:I am not interested As I said A CAR DOES NOT RUST OUT IN A YEARS TIME TO FAIL INSPECTION COME ON WHO ARE YOU TRYING TO FOOL?? AN INSPECTION WAS PERFORMED ON THE CAR MONTHS BEFORE I SIGNED THE PAPERWORK FOR DELIVERY THE BEST SOLUTION IS THAT YOU NEED TO COME AND GET THE CAR

Response received via e-mail to Revdex.com -- scan is attached; text of letter reads as follows: "RE: Mr *** ***File No: *** Thank you for forwarding the 3rd complaint from Mr ***The vehicle went back to *** Automotive on our about March 29, As a good will gesture
CarHop paid for the non-covered repair to the oil pan and valve cover gasketsThe vehicle was completed on April 4, 2016. I spoke with Mrs *** on April 5, to inform her that they may pick up the vehicle at no cost to themThey still had not retrieved their vehicle, so on April 7, I left Mr *** a voice message again informing him that his vehicle is completed and that he may pick it up, at no costI encourage Mr *** to contact me at the number below if he should have any further questions or concerns. Please contact me if I may be of further assistanceThank You. Sincerely, Julie ***Customer Relations Specialist###-###-####"

Initial Business Response /* (1000, 5, 2015/12/17) */
Received business response via e-mail to Revdex.com:
"RE: Mr***
File No: ***
Thank you for forwarding the complaint from Mr***Although it is unfortunate
when any of our customers has mechanical issues,
unforeseen problems do sometimes occur with
used vehiclesMr*** purchased his vehicle from CarHop on July 8, 2015, and Universal
Acceptance Corporation (UAC) (CO) holds his contactThe purchase included both a three day
Satisfaction Guarantee and an month / 18,mile limited warranty, which covers major
internal engine and internal transmission components, as well as the drive trainThe vehicle passed all State required inspections, as well as having a clean and clear Experian Auto Check prior to its sale
I have spoken with Mr*** on several occasions and we have resolved his complaint to his
satisfactionI encourage Mr*** to contact me at the number below if he should have any
further questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***"

Initial Business Response /* (1000, 5, 2015/04/23) */
Received business response via e-mail to Revdex.com:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***, also known in our system as
*** ***Although it is unfortunate when any
of our customers has mechanical issues,
unforeseen problems do sometimes occur with used vehiclesMs*** purchased her
vehicle on January 31, 2015, which included both a three day Satisfaction Guarantee and an
month / 18,mile limited warranty, which covers major internal engine and internal
transmission components, as well as the drive trainThe vehicle passed all State required
inspections, as well as having a clean and clear Experian Auto Check prior to its sale
Since her purchase, CarHop has honored its warranty in repairsAdditionally, we have paid for repairs, which are not covered under the limited warranty as a good faith gestureI spoke with Ms*** on April 22, to explain the delayAs Ms*** was aware of when she
had her vehicle towed to the repair facility that the motor had already been disassembled at
another shop before Ms*** had it towed to *** required that MsDa
Silva sign a waiver stating the condition of the vehicle, however, for some reason she did not
want to sign, which caused the delayCurrently Ms***'s vehicle is being repaired at no
cost to herMs*** stated that she was pleased with the resultI encourage Ms*** to contact me at the number below if she should have any further questions or concerns
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***
Initial Consumer Rebuttal /* (3000, 11, 2015/07/01) */
(Revdex.com Note: Consumer submitted a 'new' complaint 6/18, which essentially follows on this earlier complaintInstead of processing a new complaint, entering that info here as a follresponse from customer.)
NATURE OF DISPUTE:I was sold a car that was in an accident and no one ever evaluated the car previous to purchase
I purchased this car in the last week of January I have literally spent more money on rental cars and more time driving rental cars since purchasingI have had to take the car into the shop going on timesInstead of actually fixing the issue the company harrasses you and your referenced for payment meanwhile the first shop that I was told to send the car too was glueing parts into my car (as told by the second mechanic that had to fix the issue)The vehicle had been in an accident prior to purchaseI was told by the salesman upon inspecting the vehicle that no damage was done to anything but the bodythree months later I am being told that the frame is bent and its my fault although I have had no accidentI was offered to give the car back or let them attempt to repair one last time two month agoI attempted the repair and yet I have still only driving the car two weeks in the past two months that it has not ranI plan on making it my life mission to tell every single media outlet what a RIP OFF this company isI would rather be sued than pay this place another dollarI have spent in rental fees because of this company taking advantage of me and from the research that I have found everyone else as well
DESIRED RESOLUTION::I want the car taken back and the contract cancelledI do not even want to attempt another half a** repair or a replacement of an even worse car
Final Consumer Response /* (3000, 15, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
UAC is full of s*There was never an accident on the vehicle while I had it and I even offered to have progressive send a print out that I have NEVER been in an accidentTheir own mechanice out of his mouth said that the vehicle had been in an accident the very first time that I took the vehicle in which is why the passernger door jammed when you openedit this was also and expressed concernUpone being sent to the next mechanic who hadnt seen the vehicle before, he told me that the issues with the engine and radiator were because of the accident that it had been in and thats why things kept going wrong with it and would continue to until this was fixedAlex at your mechanic shop told me the issue would persist regardless and was surprised that it had even lasted this longI explained this to Sergio when I told him I would no longer be paying on the vehicleWhich is why he had my payments pushed to the back when I sent him the receipts of all of the rentals I have had to pay for since buying the carIt was not until after taking the car back after getting a new engine and radiator and the car again stopped working a week later I told your company that I will no longer be paying on the vehicleNo one came to get it until the car was vandalized although I requested it be picked up three weeks priorThe point is after all of the evidence that I have and all of the similar complaints I have found online and from fellow peers I will see you in court because your not getting a f*ing red cent from me after intentionally selling me a LemonI have record of everything including the REAL carfax on the car not the ones that were provided
Final Business Response /* (4000, 13, 2015/07/01) */
Received business response from CarHop via e-mail, 6-29-15:
"RE: Ms*** ***
File No: ***
Thank you for forwarding the complaint from Ms*** ***In April Ms***
filed a Revdex.com complaint under the name of Ms*** ***Although it is unfortunate when
any of our customers has mechanical issues, unforeseen problems do sometimes occur with used
vehiclesMs*** purchased her vehicle from CarHop on January 31, 2015, and Universal
Acceptance (UAC) (CA) holds her contractThe purchase included both a three day Satisfaction
Guarantee and an month / 18,mile limited warranty, which covers major internal engine
and internal transmission components, as well as the drive trainThe vehicle passed all State
required inspections, as well as having a clean and clear Experian Auto Check prior to its sale
Upon investigation the facts are as listed:
In April 2015, Ms*** took her vehicle to ***, an authorized repair shop, which reported to us that the engine was disabled and in the trunk of the vehicle
Despite her removing the engine herself, CarHop fixed the vehicle at no cost to Ms***
In May 2015, Ms*** took her vehicle back to *** for a radiator issue, at that
time *** reported that the vehicle had been in an accident causing the radiator to not
fit properly
On June 24, 2015, Ms*** reported that she left her vehicle parked on the street and it
was vandalized and all the windows were broke outMs*** stated she no longer wanted the vehicle and it was in jeopardy of the state impounding the vehicle
Unfortunately, given these facts, CarHop is unable to provide any refund as requested by Ms
***I encourage Ms*** to contact April at UAC at*** extension *** if she should have any further questions about her financing
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***

Initial Business Response /* (1000, 10, 2015/09/08) */
Received preliminary response from CarHop, indicating that CarHop corporate is unable to "find (customer) in our system by name, phone # or email address."
Revdex.com asks the customer to confirm that the information provided when submitting
complaint is the same that would've been provided at time of purchasing vehicle, or any additional identifying information that CarHop can use to locate purchase information and address complaint
e.g., address / location of CarHop store where purchased, date of purchase, VIN of vehicle, name under which vehicle was purchased (if different than on complaint), etc
Initial Consumer Rebuttal /* (3000, 12, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name at time of application was probably ***My mother was a cosigner named ***My address is the same as it was during that time*** Palo alto, CA, My work number was also listed on my account as (650) ***
Final Consumer Response /* (3000, 17, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Less than a week after receiving the truck from this company I called with complaints which UAC continuously told me nothing was covered by their "warranty"The shop where I took the car for those months I had it, still has the estimates for the thousands of dollars of work it would've cost me to fix the vehicle before it was safe to driveI never once called and told them the car needed a "tune-up" however, I did tell them the spark plugs FLEW OFF while I was on the freeway and the car began smokingWhich again I was told to pay for since it was minor and not covered by warrantyWhen I finally decided I did not want this Lemon, then they decide to tell me bring it backNot once did anyone offer to fix everything on that vehicle free of chargeTheir mechanic at some shop in Hayward called me to schedule an appointment to come in and began stating if it wasnt anything under warranty (which we already were told it wasn't) then I would be paying the diagnostic and other fees out of pocketI told him no and left the car in Carhop's possessionI should not be held accountable for the mistakes this company is making and now they don't want to right their wrong
Final Business Response /* (4000, 15, 2015/09/23) */
Received follresponse from CarHop, via e-mail to Revdex.com:
"RE: Ms.***
File No: ***
Thank you for forwarding the complaint from Ms.***, also known in our
system as Ms***Although it is unfortunate when any of our customers has
mechanical issues, unforeseen problems do sometimes occur with used vehiclesMs.*** and Ms*** purchased their Dodge Stratus from CarHop on February 17,
2012, and Universal Acceptance Corporation (UAC) (CA) holds their contractThe purchase
included both a three day Satisfaction Guarantee and an month / 18,mile limited
warranty, which covers major internal engine and internal transmission components, as well as
the drive trainThe vehicle had a clean and clear Auto Check prior to its sale
While under no obligation to do so and solely as a good will gesture on or about May 10,
CarHop traded Ms*** into a Ford ExplorerFive months later, in October
MsHopgood reported that the vehicle needed a tune up and she wanted to voluntarily
surrender the vehicleWe offered to assist her with the non-covered repair but she declined and
left the vehicle at CarHop and stopped paying on her contract
As to the credit reporting, we have accurately furnished the account status to the credit reporting agencies
Please contact me if I may be of further assistanceThank You
Sincerely,
Julie ***
Customer Relations Specialist
***

Received business response via e-mail: "October 5, 2016RE: Ms*** ***File No: ***Thank you for forwarding the complaint from Ms*** ***Although it is unfortunate whenany of our customers has mechanical issues, unforeseen problems do sometimes occur with usedvehiclesMs***
purchased her vehicle from CarHop on August 24, and UniversalAcceptance Corporation (UAC) (MN) holds her contractThe purchase included both a sevenday Satisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Experian Auto Check prior to its sale.To best assist Ms*** I contacted UAC SrManager, April ***April informed me that she isworking directly with Ms*** towards a reasonable and satisfactory resolutionI encourageMs*** to contact April at ###-###-#### extension number *** if she should have anyfurther questions or concerns.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"

Response received via e-mail from CarHop:"July 27, 2016RE: Ms*** ***File No: ***Thank you for forwarding the complaint from Ms*** ***Although it is unfortunatewhen any of our customers has mechanical issues, unforeseen problems do sometimes occur withused vehiclesMs***
purchased her vehicle on May 6, from CarHop and UniversalAcceptance Corporation (UAC) (MN) holds her contractThe purchase included both a sevenday Satisfaction Guarantee and an month / 18,mile limited warranty, which covers majorinternal engine and internal transmission components, as well as the drive trainThe vehicle hada clean and clear Experian Auto Check prior to its sale.I had the opportunity to work directly with Ms*** and UAC towards a reasonable resolution.Ms*** stated that she was satisfied with this result.I encourage Ms*** to contact me at the number below if she should have any furtherquestions or concerns.Please contact me if I may be of further assistanceThank You.Sincerely,Julie ***Customer Relations Specialist###-###-####"