Sunrooms4U, LLChas completed this job. Material was ordered upon approval from the customers HOA (07/08/2016), and all this was received within 4-weeks afterThe project was started upon approval of the permitThere was a weather delay letter sent out to her 10-5-After that our
office manager was in constant communication via email and phone with the customer, there is email proof and recorded phone callsSunrooms4U, communicated to the customer all delays, unexpected weather changes and material updates*** ***, also communicated to the customer installation dates and timesThe sunroom was installed and completed in the order that it cameOur last communication with the customer was today, 01/12/2017, notifying them that the project will be finalized by the City of Live Oak within the next couple of daysAt this time the project has been completed by Sunrooms4U, LLC
Complaint: ***
I am rejecting this response because: I have a door that I still can not useMy wife is not a well person and she can't get out thru this doorI at the minimum must be repaired or turned around to open into the room as the change order has in itIs there a way I can tex message someone and show them how it isI have made several additional phone calls and sent a tex video them and have had NO calls or response
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Sunrroms4U values all customers and finds them top priorityThe process to replace a piece of glass takes up to to weeksThe glass placed as an order then released to productionOnce this is completed it is assigned ready to ship and it is received to us within or weeksMrand Mrs
*** placed the order for their glass on October 2, 2015, then it was delivered to us on 11-2-Sunrooms4U, kept Mr*** informed and updated throughout the wayOur receptionist has reached out to inform when the delivery of the glass and installation will take place. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The company called me on Friday Nov 6, and also sent me an e-mail and said they will come out and replace the glass next week(e-mail) and they will send someone out to look at the sunroom next week date to be determined when they call me on MondayI am very pleased the company is working with me but I won't be pleased if the glass is not replaced this week as the glass is already in San Antonio to be installed
Regards,
*** ***
Complaint: ***
I am rejecting this response because it is not true.We signed the contract on MAY 2016. We were told because of the rain Sunrooms 4-U were running behind months and then they would start our project.That brings us to JULY which today, JANUARY is months and we aren't finished yet. The estimated time for this project was weeks according to the contract.We are waiting for the inspector to approve a product that we aren't happy with. There are gaps between the existing ceiling and the new ceiling that Sunrooms 4-U are unwilling to fill in, saying it is not their job.If leaving a customer with a nice looking product (filling in the gaps with caulk), is not their job, then I don't know what is.They replaced the structural posts but left the original plate and screws exposed where the crown covered that in the past.If they changed the posts then they should replace the crown, as well.Their response, "We're not in the remodeling business."They also contracted the electrical work out and didn't provide a porch light which on the contract it states would be provided
Regards,
*** ***
Sunrooms4U, LLChas completed this job. Material was ordered upon approval from the customers HOA (07/08/2016), and all this was received within 4-weeks afterThe project was started upon approval of the permitThere was a weather delay letter sent out to her 10-5-After that our
office manager was in constant communication via email and phone with the customer, there is email proof and recorded phone callsSunrooms4U, communicated to the customer all delays, unexpected weather changes and material updates*** ***, also communicated to the customer installation dates and timesThe sunroom was installed and completed in the order that it cameOur last communication with the customer was today, 01/12/2017, notifying them that the project will be finalized by the City of Live Oak within the next couple of daysAt this time the project has been completed by Sunrooms4U, LLC
Complaint: ***
I am rejecting this response because: I have a door that I still can not useMy wife is not a well person and she can't get out thru this doorI at the minimum must be repaired or turned around to open into the room as the change order has in itIs there a way I can tex message someone and show them how it isI have made several additional phone calls and sent a tex video them and have had NO calls or response
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Sunrroms4U values all customers and finds them top priorityThe process to replace a piece of glass takes up to to weeksThe glass placed as an order then released to productionOnce this is completed it is assigned ready to ship and it is received to us within or weeksMrand Mrs
*** placed the order for their glass on October 2, 2015, then it was delivered to us on 11-2-Sunrooms4U, kept Mr*** informed and updated throughout the wayOur receptionist has reached out to inform when the delivery of the glass and installation will take place. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The company called me on Friday Nov 6, and also sent me an e-mail and said they will come out and replace the glass next week(e-mail) and they will send someone out to look at the sunroom next week date to be determined when they call me on MondayI am very pleased the company is working with me but I won't be pleased if the glass is not replaced this week as the glass is already in San Antonio to be installed
Regards,
*** ***
All these issues and concerns have been addressed between the homeowner, *** *** and *** ***y Thank you
Complaint: ***
I am rejecting this response because it is not true.We signed the contract on MAY 2016. We were told because of the rain Sunrooms 4-U were running behind months and then they would start our project.That brings us to JULY which today, JANUARY is months and we aren't finished yet. The estimated time for this project was weeks according to the contract.We are waiting for the inspector to approve a product that we aren't happy with. There are gaps between the existing ceiling and the new ceiling that Sunrooms 4-U are unwilling to fill in, saying it is not their job.If leaving a customer with a nice looking product (filling in the gaps with caulk), is not their job, then I don't know what is.They replaced the structural posts but left the original plate and screws exposed where the crown covered that in the past.If they changed the posts then they should replace the crown, as well.Their response, "We're not in the remodeling business."They also contracted the electrical work out and didn't provide a porch light which on the contract it states would be provided
Regards,
*** ***