Carlson Enterprises, LLC

Unfortunately, [redacted] *** is not providing all the detailsThe roof itself passed final inspect on July 26, The issue with the soffit is due to the age of his home, and we have been trying to match the colors of the soffit to best accommodate his needs Carlson Enterprises, LLC has been attempting to resolve this matter as quickly as possible The employee that was working on the repair is still with Carlson Enterprises, LLC We will have our repair technician; [redacted] reach back out to the homeowner to explain the delay in the soffit repair has been due to trying to find the closest match possible Alternatively, if the homeowner is OK with the mismatch of the soffit colors, we can expedite the repair

Company's response below:From: [redacted] >Date: Mon, Nov 28, at 2:PMSubject: Carlson Enterprises, LLC ( [redacted] )To: [redacted] Response: Mr [redacted] is not a customer of ours and we have no contract with this individual The job he is referring to has been resolved and completed, which he is not the owner of the property Thank you and have a great day! Best Regards, [redacted]

Mr and Mrs [redacted] have no evidence in the accusations being made This project is in legal process currently I would like to clear the accusations and add some information to this story Mr [redacted] who is actually the customer we dealt with the most in this particular project The project started and finished in accordance to state and county regulation passing all required inspections The materials are not inferior, they are actually upgraded custom color architectural shingles that were custom ordered The tires that are discussed here have been replaced by our company prior to one single dollar being delivered to our company Mr [redacted] on multiple occasions has used obscene language and racist remarks in most of his communication with us This I would consider unprofessional behavior at the highest level We have sent repair personnel, [redacted] and even the [redacted] of the company to his homein which he kicked out of his home before allowing any opportunity to resolve any complaints The [redacted] 's were told over and over that we would prefer to have them as happy customers We sadly were unable to do this due to the extreme behavior of Mr [redacted] We have completed his job to the satisfaction of the state and countyWe have completed thousands of homes with excellent service and communication We have archived emails and communications where the [redacted] 's have misled us to believe at times they were going to pay and we have yet to see one single dollar on an approximately $24,project Attorneys are now handling this case as we have utilized all alternative options to clear this matter.My best, [redacted] Enterprises, LLC

Revdex.com: I have reviewed the response made by Carlson Enterprise in reference to complaint ID 12414769, and find that one part of the complaint has been solved Today 10/31/2017, I received a certified mail that contained a check for $1,504.90, which represents the amount owed to me by Carlson Enterprise Still pending to receive documents that confirm legal release of lien attached to my property by subcontractor hired by Carlson Enterprise to do the roofing ( [redacted] ).Regards, Felicia Diaz

Attached please find were Carlson Enterprises released Mr [redacted] from his contract and has sent a full refund

Revdex.com: I received a nice phone call from*** ***, [redacted] , this morningHe said the letter was sent by mistake and he apologizedHe agreed to take the check already received and close the account, or if I could raise the $in their future, they would proceed with the roof jobThis is an excellent solution, and I want to thank [redacted] for his kind consideration.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]

Complaint: [redacted] There is a glitch of some sort in your web site that when I rejected the response it didn’t allow me to post my responseI have attached it below and will wait to hear from you furtherI am rejecting this response because:Mr [redacted] stated that we have no evidence, which is an untruthI have photos of before and after, written estimates of what the cost should have been, I have evidence that [redacted] was to use 30# underlayment and used 15# falsifying materials usedI have text messages from employees of [redacted] supporting my statements and I have receipts for the monies I have paid for tire repairMr [redacted] stated there were upgraded custom shingles which is a total untruthOur home originally had architectural shingles in a color complimenting the home’s exteriorTheir sales representative, [redacted] , stated to me that they would apply the same type of shingle and I would be selecting the color at a later date from the initial meeting and he put a “filler” color just for paperwork to get the claim submittedI was never allowed to pick a shingle color and what was actually installed was an unsatisfactory color as well as the underlayment specified was 30# felt underlayment and what was actually installed is 15# feltThe company did send someone who claimed to be the [redacted] of construction over who said they would repair the mangled and bent fascia and who went into our attic and stated he repaired the dryer vent they disconnectedWe have confirmed that he lied about the dryer vent being reconnected and it still is as their crew left it, disconnected and a fire hazardThe fascia is still bent and mangled around the entire house and I have photos of before and afterThis has been a most horrible experience and left my lovely home in a state of disrepairThey have billed my insurance company exorbitant amounts and left my home in an unsafe stateMy husband is the most further from a racist that would ever be encounteredThe salesman employed by [redacted] was a rude liar and totally matches the personalities of the ownersPlease help us in stopping these scam artists from preying on other innocent people and from causing our insurance premiums to rise and leaving our properties in a shambles [redacted] ** [redacted] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This is an embarrassing response from Carlson Enterprises.I am sure that someone from Carlson Enterprises can read and clearly see that there are two separate quotes on this invoiceOne quote is to have the entire screen replaced for $and a secondary quote for replacement only of damaged portions totaling: $This is how the screen company wrote the invoice.It is a complete fabrication to say you were asked to pay $2,as this amount would be for both a new screen and repairs (combining two separate quotes and paying twice for the same product).Your organization has never been asked to cover a penny more than the $for damages you caused.You have my address on file and have had months to send the checkI have been told on multiple occasions that the check was on it's way.Stating confusion over the amount now is only a delay tactic and way of attempting an excuse for non-payment for known damages Carlson Enterprises caused[redacted] , of Carlson Enterprises knows the only amount ever requested was for $and I have evidence to prove this fact.Once the check is received, I will withdraw my complaint Regards, [redacted]

We apologize This was a miscommunication This issue has been resolved with Mrs [redacted]

We will get in touch with the customer to schedule a repair Thank you

Currently working to fulfill Mrs [redacted] 's request

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 11671731, and find that this resolution is satisfactory to me It should be noted that the quote was for 9,dollars, and at no time was I told that a 50% deposit was required Regards, [redacted]

Company's response below: From: [redacted] [redacted] >Date: Thu, Jan 8, at 9:AMSubject: Response from Carlson Enterprises, LLC on complaint of [redacted] ***To: [redacted] Good morning, I ( [redacted] ) was out of Country on business and received this complaint a little late I will start off by saying we have tried to contact Mr [redacted] in the past few days via phone with no response to date Our salesmen would not tell a customer what their deductible amount would be as we would not know Only the Homeowner and Insurance company would know the deductible that they have chosen This particular customer has a $5,deductible which he considered getting financed through us, but never proceeded to follow up with that route We have correspondence with his insurance company that they agree to fully replace Mr [redacted] roof minus his deductible The contract the customer signed states that we will complete the project for the insurance proceeds plus the deductible It also states that the customer has days to cancel the contract once it has been signed If we are able to get a full replacement, our contract states that any cancellation past the days allotted will then cost $2,or 20% of the replacement cost for our services This is in place to protect our business from customers using our services and then try to shop around for a cheaper price to profit from the Insurance monies I do understand this is an elderly gentleman who is on a fixed income and we were trying to contact him to see if he still wanted to proceed with financing to get his roof replaced If Mr [redacted] would like to just settle for what he is requesting in this complaint, then we will go ahead and release him from his contract for that amount Carlson Enterprises, LLC conducted proper procedures with this project, but will make this exception due to this Customer’s financial situation If this Customer would like to contact our Company to revisit the financing options we would be more than willing to assist Mr [redacted] to the best of our ability Thank you

This is now be handled by legal counsel

Let us begin with the fact that *** *** is not a client of Carlson
Enterprises and he is a renter at that addressWe have no contractual or working
relationship with *** ***Carlson Enterprises sent an email to Mr***
on 2/11/advising as to the steps needed to be taken to resolve
any issues he
had
Copy of email:
Mr
***,
We
are in receipt of your emails and can understand your concernsI have attached a
release document we need to have you sign and notarizeUpon our receipt of the
notarized document and removal of your comments to the Revdex.com and anyone else
Carlson will provide you with a check made payable to Brumos Collision Centers
for $*** as stated on the estimate provided by youIf
you have any questions, please let me knowBest
regards,
We have not received a response to date and Carlson Enterprises consider
this case closedPlease remove all information regarding Mr*** from the
Revdex.com as he is not a client or have we done any work for this person
Best regards,
*** *** ***

We went out and replaced the chimney flashing followed by a water test and had no further water intrusion. The chimney siding still needs to be installed, but will not affect the integrity as far as being waterproof. The siding has been scheduled to be installed, but has not been
completed as of today. Thank you

We are currently working to fulfill Ms***'s request

We received your complaint, and our now looking into the issueThank you for bringing this matter to our attention

Please see attachement This is a cost breakdown of the savings on The *** Residence job The total at the bottom is the cost that ordinarily would have been appliedWe have absorbed/discounted for their inconvinience
Note this is not a final invoice This is only showing cost we have not applied to final invoice
Thank you,
*** ***

Complaint:
I am rejecting this response because: I said the reason why I contacted Carlson was the soffitWhich is still not repaired*** *** who was part of the management staff who I was told to directly to deal with, I was told when I called he no longer works at Carlson by ***The new manager Name Anthony I was given never returned my call At this point why would I believe anything just some random tech says who I have not spoken to eitherIf some from management had taken my concerns seriously I would not have had to make any complaintIt appears blame shifting is in orderThe simple fact is the job is not completeIf *** *** still works there then yes it's rather unfortunate someone would say otherwiseI didn't say I was unhappy with the roof, I said I was unhappy the work has not been completedI am unhappy the time line continues to be pushedI didn't see Carlson dismiss the fact this was the reason why I initially contacted themHad I know they could not do what I wanted done I could have easily contacted another contractorI have been patiently waiting however no one has called since *** was let go and I feel completely forgottenI see they made no mention of how there rep who has been out to my house has not been at the top of her game during this projectI would like my project completed as soon as possible properlyI know if a check shows up at my house from my bank they will want that as soon as possible I am certain.
Regards,
*** ***